Well well, not surprised to hear this. I have an iPod touch with spots on my LCD.

I sent my iPod touch once to Machines at 1 Utama. So I wanted to see if warranty covers it. So I handed over my iPod to them, and got a call from them. They say there is some indicator in the iPod showing that the device is moist, therefore they will not cover under warranty. I don't see why they need to be rude to some questions.

However the charges to diagnose the device and resetting the indicator would cost RM80. I don't see why I should be charged merely to ask if my warranty covers this fault. They insist that I pay, so I made a call to Apple, and the apple representative called the shop and said I have to pay for it. I asked to speak to someone with higher authority and they kept forwarding me here and there until one of them finally decided to listen.

The whole call once not a pleasing experience either, the whole call plus forwarding took about 1 hour, but I am still determine. and they say they would not charge me RM80.

Conclusion, they have arrogant technician and have no idea how to be polite, not unless you are purchasing something from them. Just like any other stuff these days, try not to break it, warranty is a terrible experience.

Wah, what are you talking about man, no device is perfect and no user is perfect either, there is a reason why companies create safe guards like water immersion sensors and other means to find out what actually happened, are you insinuating that Black Boxes are also faulty and shouldnt be used to gauge what actually happened in a crashed plane's cockpit? We are talking about an aircraft worth millions here. Even BMW and Mercedes benz cars have sensors in them that are downloadable to a diagnostic machine that can ascertain whether its a parts error or human error, how else would they know what happened? If someone were to suggest Malaysia's weather can trigger such instances then how come people who use their ipods for running and all that involves sweat dont come running to service centers to claim foul? Warranty claims has always been decided by the manufacturer who knows their device best, trust me just check out the many views on service that has been posted by forummers here in the mac servicing thread, they even exchanged a battery for my macbook even though its waaaay out of warranty and the exchange program has ceased to exist a year back,when they could have said sorry pal, we cant help you. if you feel that its not fair for companies to decide service then better to build one yourself ey?

ala you knowlah americans sikit sikit sue this sue that, they should seriously inact a law that says losers pay for the lgal fees of the company or person they are suing. Its good to be a lawayer in America these days.