Well this is Malaysia, everybody want nice, everybody wants free.
But consider the following: if you be nice and help everyone for free what happens?
People will take advantage all that kindness.

(Disclaimer: ex-Machines staff, Q1 2009) Well as I read the thread... I know exactly what going on here. People at machines (or any apple retail store for that matter) come and go, many (esp @1U Branch) are part timers that has no prior experience in tech or even Macs for that matter. People who are experienced Mac users are few and rare esp in M'sia. That explains a majority of the complaints here

This post has been edited by lonewalker: May 2 2010, 02:41 AM

Well true, but just one rotten apple in the basket doesn't mean the whole basket of apples is bad. Just that ppl always remember the bad and forget the good. I know there are good people at some of these branches, they ain't all bad.

(Myself included) Forumers/bloggers/digerati the the people that complains the loudest in this 'echo chamber'. If you serious about complaining, take it to the next level, don't contribute to the endless rant thread.
Call the right channels @ Apple Malaysia for your complaint. Thats how i got my iMac G4's LCD panel replaced after a technician at an "Apple Premium Reseller" tried to 'Araldite' glue back the broken plastic bezel (did a sloppy job at glue-ing it back, which he shoudn't have done it in the first place)

This post has been edited by lonewalker: May 2 2010, 02:58 AM

@nimrod323,

A tip of complaining, get the person's name. Without names, your complaints has no reasonable weight. Sales folks or even customer service have name tags (@ machines they should be wearing it all the time). Or even ask for their name. When you know their name its makes a person to be more responsible because subconsciously they know they can be identified and with that name you can always hold them responsible. Besides its easier for management to take action against one person to made an example of than lecturing the entire staff. This doesn't just apply for this case for just any case: TM.nut, government offices & etc.

@XenoStig,

Don't get me started on local politics. I turn on the 8pm news and its all about drama and bad jokes. There is a fine line between b****ing and moaning and the freedom of speech.

@wodenus,

To sum this up, we hold all apple retailers (machines for that matter) to a higher standard than the rest of the retail computer business. We are all here posting in a 189 post complaint thread .. (umm correction 190 including mine) just proves that point. Has there been a 100+ post complain thread on any other pc retailers, say: All-IT Hypermarket? Boy i do have a complaint about their CS frm way back 2007.

@XenoStig,

You are making an assumption there.

It's funny sometimes i pop in the forums to read stories about complaints. Its funny cause i know what all the complaints are about and i 'was' there (Was:Q1-2009).
The whole argument is flawed, the person behind the desk answering the phone isn't (always; for this case is NOT) tech support.
On a personal note: i take that argument as an insult as a tech support person, because i know for a fact that person is not tech support and of all things he's giving us techies a bad name.

EDIT: Typos and spellcheck
EDIT: appologies misquoted frozzbyte

______________________________

EDIT: something to add

BTW , there is no such thing as part time tech support, you have to take an apple certification to be an apple qualified technician. (as i recall) The certification will set you back at least half a grand (RM) for the test and every time a new OS release you'll have to take it again

This post has been edited by lonewalker: May 2 2010, 08:07 PM

@XenoStig, in reference to M'sian politics

b***-ing and moaning is a childish interpretation of freedom of speech. The right to freedom of speech stands for a much higher cause than to be used to b**** or moan about some petty things. Not to go too OT...

My bottom line is: not happy with service and wana complain, complain thru proper channels
Wana leave a testimony do a full one, don't drop one liners like (its called trolling in other words) and of course send it through proper channels.

Not doing things tru proper channels just generates noise. One might think, if i get this loud enough, i might just be heard. Nobody can't get any sense of anything when there is too much noise. Hence, your 'noise' has fallen on deaf ears(of your own making).

The forum is definitely not the right channel for complains.
Can we all get over this? Close the thread

This post has been edited by lonewalker: May 2 2010, 05:41 PM

Totaly OT:
@XenoStig,


This post has been edited by lonewalker: May 3 2010, 02:23 PM