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 Comments/feedbacks Apple Resellers Service, Discussion

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nokia2003
post May 21 2010, 01:30 PM

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QUOTE(aleluya @ May 21 2010, 12:47 PM)
I also agree that machines customer service is really at bottom.

I've entered numerous of machines' stores and there's not even 1 freaking staff to serve you!

I think they think that I am damn poor, since I wear quite casual and in shorts. Who actually they think they are? They are just a staff who works in machines and not some rich dude who owns that freaking store.

I've entered 5 outlets, and none of them actually smile at you and offers their services. Till I freaking show them my iphone with rebel cover, only they are like erm can I assist you?

the heck with this kind of attitude >.>
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if i can speculate, you are probably overly sensitive and probably one of those individuals who demand attention to themselves.

else why would you think your iPhone (with a rebel cover? huh? really?) is sufficient to justify your claims?

whenever i'm in malaysia (due to the weather), i'm always dressed very casually, in shorts and sandals, and have popped inside machines to keep myself abreast with apple and apple-related products.

no problems or whatsoever.

This post has been edited by nokia2003: May 21 2010, 01:32 PM
nokia2003
post May 21 2010, 06:59 PM

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QUOTE(nimrod323 @ May 21 2010, 06:46 PM)
wah people dont smile at you, call the service sucks, then if girls see you and dont smile girls are being lansi? What about those people who buy mac pro and all? i dont see any who bring their mac pro to an outlet so that a salesperson can smile and twirl around them, face it CS doenst measure with smile only, what about logic of explanation? product knowledge?
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pretty much.

an iPhone with rebel case is the new AMEX centurion apparently
nokia2003
post May 24 2010, 12:58 PM

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QUOTE(tinkerbel @ May 24 2010, 11:53 AM)
@yuvanesh,
Huh?! Er.. well I've sent my iPhones for screen protector sticking at Machines a couple of times and they were very obliging.  I figured they do it more often than me so they should be able to do it more "professionally". 

And mind u.. I didn't make the purchase of the iPhones with them tongue.gif
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it helps being a gal?

perhaps the next time I need a favour from them, I'll put on a tiny skirt.

This post has been edited by nokia2003: May 24 2010, 12:59 PM
nokia2003
post May 24 2010, 11:01 PM

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QUOTE(torreto @ May 24 2010, 10:47 PM)
heck even apple store staff don't apply any screen protector for you, i did a purchase iPhone screen protector there back then when i was in uk, it was apple store regent street, i did asked whether the staff there can apply it for me and they politely tellin me they don't do that, it's like take it or leave it. aren't they have even more staff comparing with machines ? give them a break la u guys.
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LOL. i was holding back from using this card.

but to be honest, even my boss (i used to work for an IT store) lamented that malaysians have a some seriously high expectations.

he is right, because malaysians want to haggle until rockbottom (drawing so close to profit margin) and if there is a problem with the item, all profanities come along.

heck, even over here in LYN; i dare to say in almost all garage sales threads, where the seller has already explicitly mentioned that the price is firm, but you will still see the "PM me the best price" nonsense.

my years in the UK was the most pleasant when it comes to purchasing products; yes, the retailers will charge you a premium, but if you have any reservations/qualms, you can exchange/refund with no questions asked and no point asking if i can have a rebate of 3% because i will not be using the credit card.

This post has been edited by nokia2003: May 24 2010, 11:10 PM
nokia2003
post May 26 2010, 07:18 PM

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QUOTE(aleluya @ May 26 2010, 12:36 AM)
FYI, if you are a retail shop, smile is always the best gesture to welcome your customer and let them know that you are ready to serve them.

No, if it's 1 outlet, I can understand that perhaps they are slightly different. But this is the 5th I've been entering, and oh well, still the same.

If you say I meet a girl and she doesn't smile at me is lan si or not, it's a totally different situation cause I just meet her and she doesn't sell anything or neither I need to enquire anything from her.

It's an outlet and working with a smile is a necessity, not optional.
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sorry to learn about your predicament with regard to machines.

i suppose, taking your iPhone (coupled with its rebel case) out didn't do the desired trick this round? brows.gif brows.gif
nokia2003
post May 27 2010, 07:58 PM

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QUOTE(nimrod323 @ May 27 2010, 06:07 PM)
nope its just me and the others have seen your sense of entitlement raise to record breaking heights, bottom line, it doesnt matter if they smile or not, i dont need a loser to smile at me while he has no clue of product knowledge and i dont have to take out my iPhone, Macbook Pro, or an American Express Alpha Centurion to demand respect or make people smile at me.

Added on May 27, 2010, 6:12 pm

Datuk Lee Chong Wei's Shop? Its been there for a very long time unless LCW becomes a millionaire with a huge load of cash to invest, his shop cant go big, its like Hiro in sunway pyramid its been that way since 2007,stagnant and not growing. Bottom-line is, you can never make money with IT products, not that much anyway, its all based on margin.
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you left out rebel case out of elite list.

anyway just joking la. take a chill pill everyone!

@ davidgary73,

perhaps we should try to rename the thread to something like general comments/feedbacks of resellers instead
nokia2003
post May 28 2010, 05:45 PM

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QUOTE(tarvalslain87 @ May 28 2010, 05:21 PM)
Didnt even know LCW has a shop... He has an apple shop?

The title of the thread has been changed... Cool
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yeah i PM-ed one of the mods and told him my opinion.

glad it all works out well now.

This post has been edited by nokia2003: May 28 2010, 05:45 PM
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