Hi, guys. Just want to share some unbelievable service experience from Apple Authorised Service Provider - VR Technology Sdn Bhd Which at Jalan Yap Kwan Seng.

20 May 2010:

I send my MacBook Pro 15" aluminium (not unibody) for claim LCD & battery, because my MBP some dead pixels & white spots, battery was not lasting.

* My MacBook Pro already 2 years old. But still under ACPP warranty.

A guy name Mr. Liong serve me, I really appreciate for his help & advise. After he check on the spot, he say my LCD can be replace but battery still need to ask from Apple, because my battery has been over 300 cycle count. So I ask him, normally need how many days to settle this problem? He say will be around 2 - 3 working days.

Then, I try to ask him is it possible I no need left my MacBook Pro here, & come back again when the part has been reach? I feel so surprise, he answer me should be no problem.

Wow, that`s great. Because last time I claim my MacBook White at Macstudio, they take 14 days to settle the problem with I need left my MacBook there.

So, I take back my MacBook Pro & start my work again.

21 May 2010:

Morning time, Mr. Liong call me say my LCD part has been reach, I can come over & replace the part now. I feel so shock!! That is super fast!!!

So, I direct go to VR Tech again, he really replace the part on the spot in within 1 hour time!! & guess what? Apple not only replace the LCD for me, it replace the LCD with new front case. Wow!!!

But the battery cannot claim, because it already more than 300 cycle count. Haha, it is ok. Because as I know MacBook battery only provide 1 year warranty.

By the way I`m very happy about they replace a new front casing to me. But in that time I found another problem with my MBP, it`s trackpad mouse button got weird sound. So, I ask Mr. Liong again, is it can be claim? After he check, then he say, YES, no problem! & tell me that this time Apple will replace a new top case part (the new palm rest with new trackpad, new mouse button part) to me.

after this, I bring my MBP with New LCD + Front Case go home & continue to work. But unfortunately At 21 May 2010 Friday night, I try to install Window 7 in my MBP with using bootcamp. After bootcamp partition has been create, my MBP Suddenly shutdown, with cannot power on anymore!! OMG, what happen again?

I feel so sad, because VR Tech not open on Saturday & Sunday, so need to wait until Monday 24 May 2010. -_-II What a suffering weekend,

24 May 2010

I direct bring my MBP & also another battery (Previous battery is not mine, is my brother old MBP battery. He exchange it without notice me, & I found that my battery is only 74 cycle count) then rush to VR Tech & find Mr. Liong ask for HELP!!!

After he check my MBP, he say my MBP logic board already KONG!! Need to replace the logic board. OMG!! This time, I think sure must wait more than 3 workings days. By the way, I also explain to him about my battery, ask him see can help to claim or not? He answer me, will try his best to help me. Really nice guy. This time I left my MBP with them, because I bring back also useless,

25 May 2010:

Around 5:00pm, Mr. Liong call me again say My MBP has been done, I can collect now!! Then I answer WOW WOW WOW!!! This is ridiculous fast, is it really done already?? He answer me YES, they already replace the new logic board, new top case (palm rest part) & also replace a new battery to me!! Can you believe that??

Now, My MacBook Pro almost like new, all the important part has been replace: New front case with new LCD panel, New top case (Palm rest with trackpad & mouse button), New Battery. Only the bottom case still is old,

GUYS, Got 2 things you must do with your Mac products:

1st: must buy the AppleCare Protection Plan,
2nd: If got problem, must send it to VR Technology Sdn Bhd for repair, trust me. I rate them more than 10 STARS!!!!!

PS: They only use 1 day to complete my MBP, that is super fast.

This post has been edited by johny2k: May 26 2010, 10:06 PM

Haha, you are right. If without ACPP, I think my MBP can be throw inside tong sampah already. So, it is worth to spend money on ACPP.

The most surprise me is my battery still can replace a new 1. Remember? My MBP has been 2 years old, Apple still replace a totally new battery for me. That is awesome!!!!

Er... I also don`t know why Moderator move my thread here....