I never had any problems with any Machines outlets at all, even the supposedly manned by the inexperienced folks. Treat them as how you'd treat your buddy, with some sense of respect and shreds of dignity. That's is how you win them over, and once that is done, they'll go heads over heel for you. Make small talk, idle conversations, and get them to your side. Even the most staunched-looking folks will melt under such friendly atmosphere.
They're probably hit by folks with excessive demands, unreasonable requests and the like. I'd put myself in their shoes, and even offer incentives to helping me so that they're less hesitant on offering their help for me. For example, I've asked the guys at MacStudio (once, or probably still is, the more hated Apple Reseller there is) to help me with applying screen protectors, up to three times even, on my iPads. Thankfully, the guys there knows me as good friends, been supporting them through thick and thin even when times are hard, and offered them favors and help from whatever I can do to help them, thanks to my position/work. It helps to gain their trust, support and rapport, instead of treating them like robots or emotionless beings.
Whatever's the consensus and general outlook being portrayed here, I've always remained friendly and casual towards Machines, even though sometimes they do test my patience. Remember, they're just human, and it helps when you think that they're that way probably because they're inundated with unreasonable demands from skimping cheapskate customers. Give them a break.
Comments/feedbacks Apple Resellers Service, Discussion
May 24 2010, 06:49 PM
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