Better buy from Apple Online Store, you can get cheaper pricing with edu price and also, support is really better.

If you complain bad enough, they can 1 to 1 replacement with you.

My friends case, he bought a MBP 15" 2010 model last year with snow leo. There was a minor 'flicker' when shutting down. He noticed it and was not satisfied as he bought the model at 5k. He reformatted the unit just to make sure it wasn't a software glitch. After confirming it's not software, we looked for the service centre.

We went to Machines to service, everything was so professional, technician was out on leave. Have to wait for him to come back. So my friend waited patiently. When he received a call from Machines. The technician said there is nothing wrong with the unit.

After taking the unit back, he complained head over heels over that issue and Machines is unable to find the issue. Apple then made a deal, 1 to 1 exchange. He waited for the new unit to come and DHL guy came deliver the new one, my friend passed back the old one. Everything was fine. He got everything new.... even the box.

So purely saying that I find if buy Apple Premium Products, it's best to buy from Apple Online Store. Don't sulk to the 'freebies' and stuff. Those freebies are cheap china things. What they care is only sales.

Also same cases with iPhones. Refurbed and old users information still inside! I bet highly that the resellers here also adopt the same thing. Check everything, bring a friend who knows a mac to the store. Study the product well before buying and find feedbacks first. We consumers now have to be smart because retailers are getting smarter to cheat people on closing the deal.