i bought a brand new iTrip 5 days ago from Machines Mid Valley. it has 1 year warranty n cost me almost RM200. then suddenly this morning, the connector connecting between iPhone and the iTrip cracked when i pulled it out from my iPhone quite gently! later it split into 2.

next, went to Machines Mid Valley, and they told me, crack is not in warranty and need to check with supplier! bloody! i asked them where in the box and documents say that? why can't you give me one-for-one change? it's only 5 days since i bought it!! they say cannot... and non-negotiable & they need to check with supplier... there was NO mention regarding cracks

if i knew the warranty is that lousy, and the Machines Store warranty coverage is so lousy, I would never have bought there! or even the product!!

why can't they just give me one-for-one exchange? it's normal for spoilt products! you can claim it back from supplier what? they say, not really. if the supplier don;t allow Machines to claim, means too bad for me! I have bought a spoilt product!! wah lau, i bought this from YOU, and it's between me and machines, what does it got to do with the supplier?

now, i have no choice but to wait for the result from their supplier... the best part is, i would need to spend parking money, time and energy to go Mid Valley again! they think we're so free... and i also have to wait for 2 weeks to know the result.

so friends, please don't buy any apple accessories from Machines whichever/whereever store it is. You might not get to exchange even though it is NOT your fault! Why do you want to take this risk??

Hmmm.... yet to try & call them, as I think most of the case are beyond of their control (Customs / Courier issue most possibly). Will only try to contact Apple care if there is still no news until next monday

Last time ordered iPhone 4 @Apple Online Store Singapore. The delivery process were very smooth without any delay (I think the main reason is Apple use Singapore as a hub and distribute their item through other nearby country.)

The only difference is that my iPhone 4 no need to go through clearance because it was delivered at Singapore address while my MBA have to pending for clearance 

Yes~ That's the issue ~
But it take 3 days (might more than 3) to clearance... a bit slow lor 
July 26,27,28,29,.....  

Yes~ That's the issue ~
But it take 3 days (might more than 3) to clearance... a bit slow lor 
July 26,27,28,29,..... 

This is main point. So I'll be patient.Unless I can't see any movement from them, I won't call Apple to pressure them 

unless u're an ang moh la. wear like a beggar also can get good treatment here

Eh, I'm always against protector this protector that on Mac.
But I'm in the midst doing a anti-glare HD display upgrade for my own MBP. Might coat it to black too that might be my small 2011 project.

I agree that machines in sunway pyramid sucks. The way they serve ppl is damn bad and lousy I would say.
Istudy in subang parade is way better. They help me reformat my Mbp 2010 for free last time.