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Comments/feedbacks Apple Resellers Service, Discussion
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yuvanesh
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May 24 2010, 11:35 AM
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i dont why does machines is different stores have their policy...i wanted to apply screen protector on my friends ipad...i went to machines of klcc said they cant do it..cause they are not good..but they do sell ipad screen protector...even my macbook also if dont buy from them they wont apply it...in epicenter they will do it but you need to pay some charges but that is fine...later in midvalley the guy in machines did it for free..some stores are good some are horrible..
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yuvanesh
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May 24 2010, 11:49 AM
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QUOTE(keyven @ May 24 2010, 11:37 AM) The whole thread sounds like mass boycott kind of advices from various members... I have been to Machines in Midvalley once. The staff seem not to be interested in selling any of the products.. just loitering around, dont attend customers or never have proper knowledge of MAC products... IMO. I had good shopping experience at Epi center and Switch...(mines) Added on May 24, 2010, 11:38 amEpi center charges 10 bucks for applying screen protector for ipads & mac books... i applied three macbook pro..so third one we got it cheaper...just some sweet talk..
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yuvanesh
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May 24 2010, 11:51 AM
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QUOTE(tarvalslain87 @ May 24 2010, 11:38 AM) Actually screen protectors should be applied by customers... There is no statement saying that they are compulsory to apply them for you as they are just selling SP... So it all depends on the person at that time.. If he is willing to do for you then you are lucky if not they have no obligations to do it... but weird thing is if they say...we wont apply for any other product other product you purchase by machines..then its ok..but here they literally saying we dont know how to apply..what if i bought the product from machines there it self.....????
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yuvanesh
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May 24 2010, 11:57 AM
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QUOTE(tinkerbel @ May 24 2010, 11:53 AM) @yuvanesh, Huh?! Er.. well I've sent my iPhones for screen protector sticking at Machines a couple of times and they were very obliging. I figured they do it more often than me so they should be able to do it more "professionally". And mind u.. I didn't make the purchase of the iPhones with them  well thats the reason in midvalley i have done it couple of times for my iphone.. ipod touch and even ipod classic using zag....they will do it for me..neatly and most time its free too..but for some reason the klcc machines is a bit funny...maybe that day was my bad day...the staff was bad mood..hehehe This post has been edited by yuvanesh: May 24 2010, 12:07 PM
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yuvanesh
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May 24 2010, 01:00 PM
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QUOTE(xaw5126 @ May 24 2010, 12:24 PM) @keyven your question answered?  not to say boycott... just sharing our experiences. anyway we cant really boycott machines because in malaysia we really limited stores of apple authorized reseller...machines owns a real big part on it for apple product...just we are here discuss and share the experience...so that in future we should repeat the mistake..
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yuvanesh
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May 24 2010, 01:24 PM
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QUOTE(tinkerbel @ May 24 2010, 01:04 PM) @yuvanesh, I never been to KLCC but well maybe those in KLCC have a different mindset. Many years ago, I walked into KLCC dressed in t-shirt + torn shorts (jeans material). I walked into a boutique [and it's not like it's Hugo Boss or something!] and the salesperson just gave me the "Don't-U-dare-touch-the-clothes-cause-u-won't-b-able-to-afford-them" kinda look. Subsequently I walked off and related the story to a rich friend. He apparently brought his group of friends to the same store, got everyone to try on everything and walked out without buying a single thing! And the salesperson was very kind and nice to them because they each had their personal bodyguards with them. WTH... @nokia2003, When U decide to put on the tiny skirt, let me know so I can get my camera ready  @tinkerbell yup thats true...sometime the whites will be more preferred customers than us...i also notice it many times... @nokia2003 nokia are you serious...???  ...later once the photo taken..thr will be a special thread for you and special request that to the mods not to close the thread......
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yuvanesh
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May 24 2010, 02:35 PM
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QUOTE(keyven @ May 24 2010, 02:30 PM) Answer is Ok... looks like plenty have bad experience with Machines fellas.... As Apple has online stores in Malaysia. what big discount you are going to get in Machines than some cheapstake accessories which you can buy from LYN forum than shops... yes bro we do can get in forum...but not all brand..sometime we prefer shop over there...try the product on...then choose to buy..apple store have to wait two to three days for delivery..
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yuvanesh
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May 24 2010, 08:17 PM
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QUOTE(nimrod323 @ May 24 2010, 06:56 PM) Well isnt that more like informing and sharing whats already, readily available on machines.com.my? By your logic wouldnt those people who post in this thread http://forum.lowyat.net/index.php?showtopic=1050986&hl= also fall under staffs of different resellers? I'm not in any way defending any resellers, but at times people here seem to think that they could get away with anything under the guise of "Customer Service", not far back i read this one thread by a guy who expects salesperson to bend over their backs for him,sense of entitlement elevated to extremity its just scary maybe dvlzplayground might remember. NO no dude, aiyo read my comment and digest it in its entirety im saying that for a product that hasnt been launched in Malaysia = equates to salesperson unable to stick screen protectors for them. Even if they charge you RM10 no pointlah since they dont have skill. Well as for slacking salesperson, i believe in every resellers there is a complaint method? just get the names in their tags and as tarvalslain87 said complain or dont visit the store at all. I have abandon Mac Stores for my needs since the introduction of Online store and of course for everything else theres my personal favorite ebay. offense? nah its all good mate  well bro you we can say the ipad is not launch here but the accessories is here right...there are selling the items..such as screen protector..case...bag for ipad..so why cant they apply...and reason is pretty weird that ipad is big...so they cant but iphone no problem...any how they still can apply 15',13',17' macbook pro screen protector....ipad is not that big...if i bring stuff like 20' above then reason acceptable..
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yuvanesh
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May 24 2010, 08:31 PM
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@nimrod323 & Yuvanesh.... If I don't get the service I expect, I never step in to that place again. Honestly it happened to me at Machines... Price wise, service wise they must improve a lot... Else very soon they will close shop... [/quote] well bro..not all machines..i would say...some are really good in midvalley thr some guys are very staright forward with price and product quality...its nice to have a chat with them...to get information too...
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