a bunch of people sharing their unhappy experiences at machines s/b outlets.

1st complaint in mid-April, if you read thru the thread, there's different complaints from different forumers...

No its not a mass boycott... Its just a thread to inform other forumers that some of our forumers experience bad customer service in Machine outlets.. More to information and complaining thread and not boycott thread.

i dont why does machines is different stores have their policy...i wanted to apply screen protector on my friends ipad...i went to machines of klcc said they cant do it..cause they are not good..but they do sell ipad screen protector...even my macbook also if dont buy from them they wont apply it...in epicenter they will do it but you need to pay some charges but that is fine...later in midvalley the guy in machines did it for free..some stores are good some are horrible..

@keyven
your question answered?
not to say boycott... just sharing our experiences.

anyway we cant really boycott machines because in malaysia we really limited stores of apple authorized reseller...machines owns a real big part on it for apple product...just we are here discuss and share the experience...so that in future we should repeat the mistake..  

yes bro we do can get in forum...but not all brand..sometime we prefer shop over there...try the product on...then choose to buy..apple store have to wait two to three days for delivery..

i bought a screen protector from machiens during discoveryweek last time. i asked if they can apply for me, they said they would (for free) but cannot guarantee no bubbles. to me that's a good answer

but then i prefer to do it myself anyway lah. i dun like strangers touch2 my mbp hehe

not necessrily this is to avoid incurring liability, some customers ask to compensate new ones if they feel the work is inadequate, its okay to inform the customer that the pro bono service might not be perfect, and letting the customer know the risk involved rather then saying afterwards like STREAMYX always does,best of effort basis

nope, customer service entails alot of elements, starts with greeting, giving accurate information, helping the customers acquire the things and advices they need, and also being honest with the things you can do or cannot do for the customers. Look here buddy im just saying its okay if the salesperson to give you a few word of caution before attempting to stick something on your precious electronic goods,at the end of the day they just dont want to be blamed thats all, i have friends working in the sales line before, the amount of freeloaders(customers) asking or rather demanding service outside the scope of a sales under the guise of "customer service" are  a norm. The issue here largely surround sales person whom are not familiar with sticking screen protectors on an iPad thats hasnt even reached the Malaysian shores, would you rather an inexperienced person stick something on your screen and messing up?

heck even apple store staff don't apply any screen protector for you, i did a purchase iPhone screen protector there back then when i was in uk, it was apple store regent street, i did asked whether the staff there can apply it for me and they politely tellin me they don't do that, it's like take it or leave it. aren't they have even more staff comparing with machines ? give them a break la u guys.

LOL bro, have u seen this screen protectors in action? they are cut so precise there is no margin of error, salesperson have been trained to stick iphone screen protectors for the past 2-3 years, i would say its better they are exposed to the IPAD, till they are good at it that is, the size of the screen for 13,15,17 have been the same since 2006, that is almost 4 years in the market. My point of contention is, if they really inexperienced dont bang them downlah, would you rather buy overpriced accessories from overseas or have the local resellers absorb the costs of shipping and sell it cheaper in their stores? Always remember they have already done you a favor by stocking up when they can choose not to.

yes you can find ipad apps, and that is because some developers have resorted creating a multidimensional app like iMDb movies that fits ipod touch,iphone and the other iphone and ipod touch are scalable, this is already a moot point, as the analogy goes,all cars(except those electric carslah) new or old, big or small will still need to use engine oil that has already been in the market as old as the car industry. Dude even KAkiMotor sells accessories in malls can you demand them to go to your car to replace a suspension? or change oil for you? So what does this tell you? I have been stating very clearly my stand on this matter,  i feel like a broken tape recorder already, im not saying that the salesman or salesgirl shouldnt apply the screen protector for your precious IPAD, if they are sincerely inexperienced, dont push them to screw up your screen protector, even if you were to pay them also no point since they would end up screwing it up again because of the inexperience, they havent even sold a single ipad let alone held one in their hands. You wouldnt be happy and demand a new one right? or would you be cool? dvlzplayground asked the same question but you choose to ignore him.

thank you keyven.
but in machines s/b defence, even though got 11000 views & facebook page and what not, the company is still doing well. still making a profit, and still hiring 'monkeys' (if you work at machines s/b, you know who the monkeys are)

so... if they got enough customer, why should they change?

confession : I used to be the staff trainer @ machines. I left end of Feb, this year.