I went in to VR technology today to speak to Jalil, ended up speaking to Zairi. Seemed professional, he tried to explain but didn't want to promise too much about the problems with my MacBook Aluminium 2ghz.

I didn't send in my MacBook Aluminium 2ghz because I need a temporary Mac laptop which I will be borrowing from my friend. I will get this Mac laptop from my friend first before sending in my own MacBook Aluminium to VR.

I intend to try out VR's service.

Good to hear the promising report.

We should try out VR's service and report back here, it would be great if everyone shared their experience.

At this stage, I would say, I advise, do not send to Machines, MacStudio, or MacCity. that is my opinion at the moment.

This post has been edited by nvidia2006: May 27 2010, 12:05 AM

Guys, I would say that you would need to monitor and keep up to date with what is happening at Machines. I advise that this thread is important, please share information and experiences, positive or negative.

Machines is essentially the biggest player and the biggest Apple reseller in Malaysia.

Additionally, Machines and VR Tech is the only major service centres in Malaysia.

For Apple (Macs, iPhone or iPad will be more through Maxis and Digi) to do well and succeed, it will depend a lot on Machines.

Also, it is important that Mac users and potential Mac users understand what the situation is.

Of course, Machines is selling a large amount of Macs. Will there be a backlash on the way they run their operations? Maybe. Maybe not.

But keep this thread alive. Keep Lowyat.Net forums alive. Because MyMug forums are quite closed.

Actually, I think it is good to consolidate Apple Resellers and Apple Service Centres to one main thread.

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Added on May 27, 2010, 12:14 amThank you, I was tempted to write in this thread about your history with Machines, to put things in perspective.

Machines has almost 4,000 Facebook Fans. Machines continues to sell many Macs, iPods and a lot of stuff is sent in for servicing to Machines.

Let's stay objective but stay focused on what is going on with Apple Resellers and Service Centres in Malaysia.

iPhone and iPad will pretty much depend on Maxis and Digi.

Mac scene will depend on what Machines does.

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Added on May 27, 2010, 12:15 amI strongly advise everyone avoid Machines for sending in stuff for servicing.

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Added on May 27, 2010, 12:22 amI think we, as Mac users and potential Mac users, should focus on what is important -- what is the level of service we require?

Yes, we should understand Machines has always new staff so they might not be trained well. They are well-funded, which is a good thing, because imagine if no Machines, how many other resellers can "replace" those 7 outlets that Machines have?

But of course, we should focus on how Apple service and support can be improved in Malaysia.

At some stage as well, we must face the facts of Apple Malaysia itself -- what are they responsible for in their regulation of the Apple Resellers here in Malaysia? If Apple USA is not willing to "get their hands dirty" and just have resellers do all the sales and service in Malaysia, this is not good in the long run with a lot more people using and trying Mac.

This post has been edited by nvidia2006: May 27 2010, 12:22 AM