Since the opening of the Malaysian Apple Online Store, I've found no reason to support any of the local resellers. Sure, they're good if you want stock items, but built-to-order (BTO) orders are still done through the store. Face it: free shipping beats driving to a congested mall, parking, etc.

After a particular incident with my iBook repair by a local "authorised" repair centre (they cut the wifi antenna cable, then celo-taped it back together), I've had trust issues with local resellers/repairs, "authorised" or no. Bad customer support is one thing; messing up a repair is worse. MUCH worse.

However, I will have to say that logic board failures usually mark the permanent death of Mac machines. I've had logic boards fail on me WEEKS after having it replaced, by Malaysian and British repair centres.

Sigh @ Mac City. I remember bringing my brother's old MBP there for repairs. After two weeks of nothing, I went in and yelled at their repair centre over the store phone. :/

Such a far cry from the official Apple Stores it makes me sad.


Mac City is a reseller, not an official Apple Store. Also, was this a regular warranty? Apple Care disregards where you bought it from; e.g. my Malaysian Apple Care worked when I brought my iBook G4 into Apple Store Meadowhall, UK.

Apple Care warranties are referred to repair centres "approved by Apple". The resellers do not handle the repairs themselves. If the repair centre doesn't want to fix your Mac for whatever reason, the resellers will simply nod and smile like an idiot. And yes, they can reject warranty claims for a great number of reasons, e.g. water indicators going off, signs of abuse, etc.