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Comments/feedbacks Apple Resellers Service, Discussion
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niclas
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 Jul 29 2011, 05:37 PM
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Getting Started
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Sigh, as I strongly agree to deal directly with Apple Online Store, I were really upset by the courier who deliver the product to the buyer like us.
Ordered my MBA 2011 on July 22, while I receive the notification email from Apple to inform me that my MBA was shipped on Jul 25, from SIN (singapore) to destination JHB (Johor Bahru).
The ETA Apple given to me was 28 July, while I still able to track the path of my item through DHL despite encountered some error/insufficient parameters and bla bla bla. My item reach SZB (KL Airport) at July 26 06:13am , which actually make me believe that it will be shipped to me on time. Unfortunately, the item are still displayed as "Clearance Delay- SZB" untill today, July 29. Yes this is mainly due to the ineffectiveness of Custom (as I experience it several time) but the support from DHL are really letting me down (no answer and unclear information when I called)
Anything I can do beside wait & wait & wait.
Oh ya, the item was ship to a business address. I guess they will not attempt delivery on Saturday (July 30) ?
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niclas
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Jul 29 2011, 08:13 PM
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Getting Started
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QUOTE(xaw5126 @ Jul 29 2011, 06:04 PM) @niclas yes, you should call Apple 1800 80 6419 and ask for an explanation... Hmmm.... yet to try & call them, as I think most of the case are beyond of their control (Customs / Courier issue most possibly). Will only try to contact Apple care if there is still no news until next monday  Last time ordered iPhone 4 @Apple Online Store Singapore. The delivery process were very smooth without any delay (I think the main reason is Apple use Singapore as a hub and distribute their item through other nearby country.) The only difference is that my iPhone 4 no need to go through clearance because it was delivered at Singapore address while my MBA have to pending for clearance  |
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niclas
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Jul 29 2011, 09:56 PM
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Getting Started
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QUOTE(BRY7 @ Jul 29 2011, 09:44 PM) Your MBA is considered as an import. That's why they need custom clearance. Yes~ That's the issue ~ But it take 3 days (might more than 3) to clearance... a bit slow lor  July 26,27,28,29,.....  |
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niclas
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Jul 29 2011, 10:07 PM
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Getting Started
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QUOTE(BRY7 @ Jul 29 2011, 10:02 PM) You can't blame DHL for this, our Malaysian custom are not efficient. My last purchase from apple store, an iPod nano. It took 5 days for them to deliver. 3 days stuck at subang
Added on July 29, 2011, 10:02 pmYou can't blame DHL for this, our Malaysian custom are not efficient.My last purchase from apple store, an iPod nano. It took 5 days for them to deliver. 3 days stuck at subang This is main point. So I'll be patient.Unless I can't see any movement from them, I won't call Apple to pressure them  |
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