Not sure if similar suggestion surfaced before this because i skipped every page.

Ok, my fren worked in canadian pizza in SG, according to her, if you ever wanna complain about their company, do it to the main office, they will get fine for bad services.

I guess it'll work the same here in your situation. Work your way up the ladder, contact the HQ for machine, if cant solve, contact Apple malaysia, still cant solve get apple US, if still cant solve email sjob@apple.com. You'll never know, if you're lucky enough probably he will read it, and if so, machine will be in deep shit, really deep.