they cant exchange because the product discontinued already is it?

@goh

keep the receipt of your purchase. if they still dont want to change it, than file a complain to the Tribunal for Consumer Claims Malaysia. here's the link http://ttpm.kpdnkk.gov.my/portal/index.php. read the FAQs scetion. good luck with the claim.

i bought a brand new iTrip 5 days ago from Machines Mid Valley. it has 1 year warranty n cost me almost RM200. then suddenly this morning, the connector connecting between iPhone and the iTrip cracked when i pulled it out from my iPhone quite gently! later it split into 2.

next, went to Machines Mid Valley, and they told me, crack is not in warranty and need to check with supplier! bloody! i asked them where in the box and documents say that? why can't you give me one-for-one change? it's only 5 days since i bought it!! they say cannot... and non-negotiable & they need to check with supplier... there was NO mention regarding cracks

if i knew the warranty is that lousy, and the Machines Store warranty coverage is so lousy, I would never have bought there! or even the product!!

why can't they just give me one-for-one exchange? it's normal for spoilt products! you can claim it back from supplier what? they say, not really. if the supplier don;t allow Machines to claim, means too bad for me! I have bought a spoilt product!! wah lau, i bought this from YOU, and it's between me and machines, what does it got to do with the supplier?

now, i have no choice but to wait for the result from their supplier... the best part is, i would need to spend parking money, time and energy to go Mid Valley again! they think we're so free... and i also have to wait for 2 weeks to know the result.

so friends, please don't buy any apple accessories from Machines whichever/whereever store it is. You might not get to exchange even though it is NOT your fault! Why do you want to take this risk??

Dont ever go to Mac City One Utama worst customer service ever! Dont even want to 1 on 1 exchange my dead pixel MBP after 3 days (I only notice after 3 days from purchasing date, could be dead when it was out from factory!!!) Not helpful at all only layan those "Big customers" and i waited for them to respond need 2 hours!!! Finally got my replacement unit directly from Apple SG after 2 weeks (Called and complain) Mac City never even bother calling me back or follow up on this case. I WILL NEVER EVER BUY ANYTHING FROM THAT SHOP ANYMORE!!!

I only found out the ultimate bargain price brother Ajul selling in this forum. IF i know i would have gotten it cheap from him than that BS reseller!!! (Im still pissed even after i got my exchange MBP) really useless Mac City might as well change name to Mac Shitty One Utama!!!

My family and I are boycotting Machines, here's why:

Went to Machines at the Gardens Midvalley, early November.

iLife 11 was already out and is suppose to come with the iMac.

The iMac on display in the showroom has the iLife 11 installed, and my sister was so impressed with iLife11, she bought the top-of-the-range iMac on that day itself, around 7k. It's her first Mac.

After 2 weeks of fiddling around with it, she asked me why the iPhotos was different from the showroom's iPhoto, she thought it was another 3rd party program. I told her that it can't be, because it comes with iLife11.

Found out that it was iLife 9.
Called them up. They asked her to fill in some form online and Apple Singapore will send it to you for free, but you gotta pay RM30 for shipping.
Went back to them physically. Demanded explanation and iLife 11 based on facts:

1) Showroom unit showed iLife 11, why did the iMac not come with it.
2) If there was a need to get it from Singapore and pay 30 bucks, why was it not conveyed during point of sale?
3) If future iMacs comes pre-installed with iLife 11, why was my sister not told about it and therefore be allowed to make a decision on whether to wait 2 more weeks or so to get the iMac, for the same price?

Their final response:
We can't do anything about this.

What should my response be?

I'm looking at legal action - emotional stress to a 6-month pregnant lady, false representation of products sold... gotta ask my lawyer for more.