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> Which Bank the lousiest Service.

hackwire
post Nov 25 2008, 10:32 PM


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Which bank do you guys think provide the lousiest service.

I have this bank upfront immediately

1) Maybank - TAIPAN ( Usually no one but when i open a FD , it takes more than 30 minutes of waiting time.... i was pissed with the counter staff when i discover my FD is still on the officer table and the officer was doing something else. They are aware of me but y are they doing this...I call this BLACK HEART.

2) CIMB - Another BLACK HEART discover. I called the HQ KL to check if i am able to request my atm transaction printout from any branch rather than going to my Account Bank in Subang Jaya. So i went to Taipan instead and the Counter Staff said that I have to go back to where i open my bank account.. I was pissed and call the HQ KL and clarify... Finally , they insisted the CIMB Manager and the staff to do it in Taipan.

3) Stan Chart- Call HQ KL to check if i can withdraw FD out from Taipan because i open it in FD Penang. According to KL HQ, I can do it but according to the branch, i can't withdraw the money but have to give standing instruction to request penang branch to deliver the cheque to me..


I don't want to sound racist here but most of these people are from one race that you and i already know.....

This post has been edited by hackwire: Nov 26 2008, 07:47 AM
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neehyan
post Nov 25 2008, 10:43 PM


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agree....

number 1 grammy award goes to..................Mayabank!
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David83
post Nov 25 2008, 10:56 PM


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No BSN? Let me nominate BSN.
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b00n
post Nov 25 2008, 11:06 PM


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When one creates a topic here, it's best to substantiate the claims with opinions to support the claim.
So in this case, we're saying lousy; so pls speak out your mind on why "lousy".

If there's no further elaboration it would be a pointless thread which is more like an emotional raging.

Thus if there's nothing more to discuss; I'll close it down.
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zenwell
post Nov 25 2008, 11:46 PM


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So far my worst experiences has got to be with standard chartered and maybank
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andrekua
post Nov 26 2008, 12:02 AM


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MBB - Average. Nothing special about them except M2U.

CIMB - Some branch are good while some sucks. CIMBClicks is pretty good too I must say. Im starting to switch to CIMBClicks more as its faster and doesnt pick browser.

UOB - Very good service because not much people use it, but I already terminate my account with them because need to have minimum amount in it, if not will be charged a small amount.

HSBC - Also very good but their internet banking sucks la. I dont know why the security pincode device generated numbers also out of sequence one. Always have to call to reset the sequence. Good as in their customer service and also their CC.

PBB - No need say anything. TOP CLASS!!!

If ask me to choose, I would say either MBB or RHB is the lousiest. I still remember those 2 RHB branches in Jinjang and Kepong before their upgrade sucks like hell. Queues are long and difficult to find parking. AMBank in Kepong Baru also same problem. Slow like shit.

The best no need say liao lar. No one can beat them, not even HSBC, UOB or Citibank. The winner for me is PBB. FAST and EFFICIENT.
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MakeYouHappy
post Nov 26 2008, 01:15 AM


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Hands down, Maybank. Off the top of my head;

Inefficient - Always long queue at their branches. There was once I waited an hour plus before I get my turn at the Bukit Bintang branch. Just horrendous.

Messy and lousy system - Always some unknown misc charges.

Absurd - There was one time I wanna open a joint account with my mum, they asked me for my birth certificate to prove our relationship. rolleyes.gif

Unknowledgeable - Whenever u ask them (branch staffs) some questions, they are either not sure or ask u to wait and then check with some other staffs.

Snobby - Unfriendly staffs with extremely poor attitude; some are borderline rude.

Hong Leong is a distant second for me.

This post has been edited by MakeYouHappy: Nov 26 2008, 01:22 AM
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SImPle PLan
post Nov 26 2008, 01:36 AM


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QUOTE(MakeYouHappy @ Nov 26 2008, 01:15 AM)
Hands down, Maybank.  Off the top of my head;

Inefficient - Always long queue at their branches. There was once I waited an hour plus before I get my turn at the Bukit Bintang branch. Just horrendous.

Messy and lousy system - Always some unknown misc charges.

Absurd - There was one time I wanna open a joint account with my mum, they asked me for my birth certificate to prove our relationship.  rolleyes.gif

Unknowledgeable - Whenever u ask them (branch staffs) some questions, they are either not sure or ask u to wait and then check with some other staffs.

Snobby - Unfriendly staffs with extremely poor attitude; some are borderline rude.

Hong Leong is a distant second for me.
*
PBB is recently voted the Best Asian Bank. Beating the best bank of every country in Asia include singapore, china and japan.
I agree wif ur bold part. There was once i ask one of the staff abt SSPN acc, she told me to wait and she go into somewhere asking other ppl. I waited for 20min, got fed up and ask the staffs around where is she. They just say duno. rclxub.gif rclxub.gif

Let me share my past experience of PBB service.
There was once my parents n I goin to PBB for normal banking service. As we passed thru PBB, my dad was shocked as he saw the bank was so crowded. Therefore he asked my mom to queue and take the no. 1st while he go and park his car somewhere. Tis time my mom got shocked as once my press the no. and jz 2 to 3 minutes later her no. was popped out at the screen indicate which counter she should go.

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teck_dq
post Nov 26 2008, 01:44 AM


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my vote goes for BSN
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VinluV
post Nov 26 2008, 01:47 AM


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definitely

Maybank is the worst.

once i went to help me friend create a new account at the Maybank near APIIT in TPM.
since we were both 21, we just show IC and can create new account.

But the "smart" lady serving us insisted on us showing our student ID and passport for whatever reason i never knew.
Even after we told her we were local and above 18 so what for need student ID and passport, she still wanted to see it.
Needless to say we just left.

also their new M2U is web 2.0 but the even better part is that our gov wanna skip to web 3.0 instead. Shows what the bank is doing with money.

also after 3rd transaction each month you get charged , and they also charge for some crazy shit every other month.


CIMB -
I have no complains except that i always mistake the uptown branch for a hotlink center. and end up have to drive back to get to the bank.

AMBANK -
only complain i have is that they will always bounce my cheque if my name on the cheque is not 100% matching with the account name.
even when 1 alphabet is missing or misspelt they call me to collect my bounce cheque, no matter whether the acc no. hp no. is correct as written on the back of the cheque.

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Maverick Wil
post Nov 26 2008, 01:58 AM


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The question is very subjective. I've experienced all types of services from various banks and it really depends not on which bank but rather which branch of a bank and which employees you have to deal with.

I see a lot of people knocking Maybank and I wouldn't have disagreed but visit their branch at the Curve and you'll be pleasantly surprised how good their service is there. CIMB Curve is also exceptionally good. In fact the service in CIMB Curve is so damn good (it is their exemplary branch after all) I wanted to transfer all my main accounts with them straight away but in the end, my decision was to stick with Maybank because face it, Maybank not only has the widest accessibility, it has the best online banking as well ...hands down...no competition.
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arthurlwf
post Nov 26 2008, 02:10 AM


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QUOTE(Maverick Wil @ Nov 26 2008, 01:58 AM)
The question is very subjective. I've experienced all types of services from various banks and it really depends not on which bank but rather which branch of a bank and which employees you have to deal with.

I see a lot of people knocking Maybank and I wouldn't have disagreed but visit their branch at the Curve and you'll be pleasantly surprised how good their service is there. CIMB Curve is also exceptionally good. In fact the service in CIMB Curve is so damn good (it is their exemplary branch after all) I wanted to transfer all my main accounts with them straight away but in the end, my decision was to stick with Maybank because face it, Maybank not only has the widest accessibility, it has the best online banking as well ...hands down...no competition.
*
Maybank is the best online banking??? Mind to state what other online banking cannot do?? blink.gif


Added on November 26, 2008, 2:10 am
QUOTE(SImPle PLan @ Nov 26 2008, 01:36 AM)
PBB is recently voted the Best Asian Bank. Beating the best bank of every country in Asia include singapore, china and japan.
I agree wif ur bold part. There was once i ask one of the staff abt SSPN acc, she told me to wait and she go into somewhere asking other ppl. I waited for 20min, got fed up and ask the staffs around where is she. They just say duno.  rclxub.gif  rclxub.gif

Let me share my past experience of PBB service.
There was once my parents n I goin to PBB for normal banking service. As we passed thru PBB, my dad was shocked as he saw the bank was so crowded. Therefore he asked my mom to queue and take the no. 1st while he go and park his car somewhere. Tis time my mom got shocked as once my press the no. and jz 2 to 3 minutes later her no. was popped out at the screen indicate which counter she should go.
*
Agree.. PBB is superbly efficient!!!


Added on November 26, 2008, 2:13 am
QUOTE(andrekua @ Nov 26 2008, 12:02 AM)
MBB - Average. Nothing special about them except M2U.

CIMB - Some branch are good while some sucks. CIMBClicks is pretty good too I must say. Im starting to switch to CIMBClicks more as its faster and doesnt pick browser.

UOB - Very good service because not much people use it, but I already terminate my account with them because need to have minimum amount in it, if not will be charged a small amount.

HSBC - Also very good but their internet banking sucks la. I dont know why the security pincode device generated numbers also out of sequence one. Always have to call to reset the sequence. Good as in their customer service and also their CC.

PBB - No need say anything. TOP CLASS!!!

If ask me to choose, I would say either MBB or RHB is the lousiest. I still remember those 2 RHB branches in Jinjang and Kepong before their upgrade sucks like hell. Queues are long and difficult to find parking. AMBank in Kepong Baru also same problem. Slow like shit.

The best no need say liao lar. No one can beat them, not even HSBC, UOB or Citibank. The winner for me is PBB. FAST and EFFICIENT.
*
hahahha... HSBC is still using dinosaur internet technology on the stupid device to access internet banking...
its a matter of time either HSBC adapt to the latest technology or end up like the 3 US automobile begging for government funds because of their arrogant...


Added on November 26, 2008, 2:14 am
QUOTE(zenwell @ Nov 25 2008, 11:46 PM)
So far my worst experiences has got to be with standard chartered and maybank
*
Can explain a little on your worst experience with standard chartered?
As for maybank, its needless to state further... hahahaha... almost everyone give maybank thumb down

This post has been edited by arthurlwf: Nov 26 2008, 02:17 AM
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Maverick Wil
post Nov 26 2008, 02:41 AM


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QUOTE
Maybank is the best online banking??? Mind to state what other online banking cannot do??


Ah of course, that is in my personal opinion. Quite a few other banks have pretty decent online banking which can do pretty much most of the things that most people would need. I base my opinion though in the sense that M2U has been around for such a long time and it has been reliable throughout the years with a relatively stable platform. Best thing is they constantly strive to upgrade their online banking facilities. Once again though most importantly is it's accessibility. There is a reason why people prefer M2U over other banks for their online transactions. Payment facilities like ipay88 and FPX no doubt has bridged the gap a lot in recent times but there are still a lot of areas not covered which M2U (and I notice recently CIMB Clicks) makes up for. You just have to look no further than at the Garage Sales section to see what I mean.

This post has been edited by Maverick Wil: Nov 26 2008, 02:45 AM
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hackwire
post Nov 26 2008, 07:49 AM


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QUOTE(hackwire @ Nov 25 2008, 10:32 PM)
Which bank do you guys think provide the lousiest service.

I have this bank upfront immediately

1) Maybank - TAIPAN (  Usually no one but when i open a FD , it takes more than 30 minutes of waiting time.... i was pissed with the counter staff when i discover my FD is still on the officer table and the officer was doing something else. They are aware of me but y are they doing this...I call this BLACK HEART.

2) CIMB - Another BLACK HEART discover. I called the HQ KL to check if i am able to request my atm transaction printout from any branch rather than going to my Account Bank in Subang Jaya. So i went to Taipan instead and the Counter Staff said that I have to go back to where i open my bank account.. I was pissed and call the HQ KL and clarify... Finally , they insisted the CIMB Manager and the staff to do it in Taipan.

3) Stan Chart- Call HQ KL to check if i can withdraw FD out from Taipan because i open it in FD Penang. According to KL HQ, I can do it but according to the branch, i can't withdraw the money but have to give standing instruction to request penang branch to deliver the cheque to me..
I don't want to sound racist here but most of these people are from one race that you and i already know.....
*
Boon, don't close this thread . now i have my statement of the lousiest bank in Malaysia.
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tgeoklin
post Nov 26 2008, 08:40 AM


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QUOTE(Maverick Wil @ Nov 26 2008, 02:41 AM)
Ah of course, that is in my personal opinion. Quite a few other banks have pretty decent online banking which can do pretty much most of the things that most people would need. I base my opinion though in the sense that M2U has been around for such a long time and it has been reliable throughout the years with a relatively stable platform. Best thing is they constantly strive to upgrade their online banking facilities. Once again though most importantly is it's accessibility. There is a reason why people prefer M2U over other banks for their online transactions. Payment facilities like ipay88 and FPX no doubt has bridged the gap a lot in recent times but there are still a lot of areas not covered which M2U (and I notice recently CIMB Clicks) makes up for. You just have to look no further than at the Garage Sales section to see what I mean.
*
Yeah, I loved the new M2U ....... best goddamn upgrade ever as only Maybank can deliver, espeically in the beginning, syabas & kuddos to all their exemplery staff rclxms.gif


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Optiplex330
post Nov 26 2008, 09:59 AM


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QUOTE(hackwire @ Nov 25 2008, 10:32 PM)
Which bank do you guys think provide the lousiest service.
3) Stan Chart- Call HQ KL to check if i can withdraw FD out from Taipan because i open it in FD Penang. According to KL HQ, I can do it but according to the branch, i can't withdraw the money but have to give standing instruction to request penang branch to deliver the cheque to me..
I don't want to sound racist here but most of these people are from one race that you and i already know.....
*
PBB. They will ask you to actually personally go to Penang to withdraw your FD. Only in my case, different town and branch.

I got so mad that I called up PBB HQ and of course, they say the officer dealing with me was wrong and apologize. But the damage done.

Otherwise, PBB walk-in service for everyone is absolutely the best there is.



This post has been edited by Optiplex330: Nov 26 2008, 10:04 AM
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xvanillax
post Nov 26 2008, 10:08 AM


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bank rakyat in diamond square - because:-

1. close on friday from 12pm - 3pm
2. the also have a tv in the bank so the staff & customer can watch telenovela while doing their work! lol
3. they only open like 2 counter and the staff are so lembab!
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killingspree
post Nov 26 2008, 11:11 AM


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QUOTE(xvanillax @ Nov 26 2008, 10:08 AM)
bank rakyat in diamond square - because:-

1. close on friday from 12pm - 3pm
2. the also have a tv in the bank so the staff & customer can watch telenovela while doing their work! lol
3. they only open like 2 counter and the staff are so lembab!
*
1. they need to go to friday pray,,,,
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santaclaus
post Nov 26 2008, 11:16 AM


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in my experience,the worst bank ever is RHB....

I got a housing loan from them few years back and entitled a free holiday package ... so i faxed over a few dates to book and they said they will faxed and e-mail me the confirmation letter ....... however i never receive anything from them ... i called their cs 3 times a day from morning til evening but no 1 answer ... feeling tulan i go to their branch and asked ... tht dumb cs say she dunno anything bout this so i request she call the department involve n clarify ... then she say she dunno the number n she ask me to call myself shakehead.gif

how come a banker dunno cs internal line no.? she think i stupid ar ... so i get more tulan n call cs every now n then ... after dozens of calls finally some1 answer ... i asked y i didnt received any letter n she said she e-mailed to me ... i check but nothing n at last found out they so dumb they left out an alphabet in my e-mail address ... so i say "y u ppl din bother to call or faxed even an e-mail has been sent??? when u didnt receive any reply from me,u shud haf called to confirm if i'd seen tht e-mail" and their reply was " we already sent , so we dun care already" ... and the best thing when i ask them to resend " oh the letter was expired so your holiday was consider rejected , we cant issue anymore letter " vmad.gif


imho,hsbc is stil the best bank

cc a lot benefit,annual fee waiver very easy,cs very good
for the internet banking i think the security device works better than TAC ... no nid to request and wait ... i;ve tried maybank n hong leong ... sometimes waited 1 hr onli got the tac doh.gif

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kvacks
post Nov 26 2008, 05:57 PM


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think all banks sucks coz no interest on company current account mad.gif .

M2U web based banking could be better if they allow to download transaction in excel format or something similar.
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getsmart
post Nov 26 2008, 06:43 PM


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My take on this topic is that the staffs are just doing what they are trained to do ... like robots.

Maybe "withdraw" FD means something else in their training guide, try using the word "uplift" FD. my 2sens.

For FD in M2U, you can do online and auto debit back to your account when FD matures. biggrin.gif
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mIssfROGY
post Nov 26 2008, 07:09 PM


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QUOTE(David83 @ Nov 25 2008, 10:56 PM)
No BSN? Let me nominate BSN.
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Ya manz...BSN!! that time i was there around 1hour be4 closing time to open an account with them. They gave me the form and ask me to come back the next day to open the account. I was like wtf y u wana waste my time and u are not even closing yet! and the bank was empty, not even a soul and they cant even bothered to open the account for me there n there. Lazy bunch of....*^*^%%%^#$%!!

Next is alliance.....dun even get me started on this bank.....geeez.....hopeless nearly all branch gave me the same prob!
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Malefic
post Nov 26 2008, 07:38 PM


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QUOTE(mIssfROGY @ Nov 26 2008, 07:09 PM)
Ya manz...BSN!! that time i was there around 1hour be4 closing time to open an account with them. They gave me the form and ask me to come back the next day to open the account. I was like wtf y u wana waste my time and u are not even closing yet! and the bank was empty, not even a soul and they cant even bothered to open the account for me there n there. Lazy bunch of....*^*^%%%^#$%!!

Next is alliance.....dun even get me started on this bank.....geeez.....hopeless nearly all branch gave me the same prob!
*
You read what the mod wrote. So don't slam Alliance unless you explain why rolleyes.gif

Anyway my experiences with various banks - Maybank, CIMB, Alliance, StanChart, HSBC - have generally been positive. Of course there are black sheep among the staff, but I've no complaints.


This post has been edited by Malefic: Nov 26 2008, 07:46 PM
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hackwire
post Nov 26 2008, 08:22 PM


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I wonder why Bank services can never improve.


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mIssfROGY
post Nov 26 2008, 08:26 PM


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QUOTE(Malefic @ Nov 26 2008, 07:38 PM)
You read what the mod wrote. So don't slam Alliance unless you explain why  rolleyes.gif

Anyway my experiences with various banks - Maybank, CIMB, Alliance, StanChart, HSBC - have generally been positive. Of course there are black sheep among the staff, but I've no complaints.
*
AHhaha i did explained y be4.....malas laa wanna say again..long story. Nway in short, the frontliners of the banks do not know their stuffz... shocking.gif and it takes them 4eva to find for an info eventho nobody is around....
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Optiplex330
post Nov 26 2008, 11:22 PM


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One thing I can tell you fellows. If you think Malaysian bank customer service are bad, try using UK banks in UK. On a scale of 1 to 10 and if Malaysia is 8, then UK is 2.

I have deal with HSBC in both countries so I know what I am talking about.


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Koo_Hei
post Nov 27 2008, 12:42 PM


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QUOTE(Optiplex330 @ Nov 26 2008, 11:22 PM)
I have deal with HSBC in both countries so I know what I am talking about.
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Not if you just happen to use the UK worst branch and M'sia best branch.
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aicescko
post Nov 27 2008, 02:36 PM


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I think BSN is can be the winner .... went there before to acc my sis to close acc.. Got to waste 20 mins to wait for them to finish all the procedure... and guess wat ? no one is queeing... and yet... you have to pay to RM13 for that stupid bank book... siggh...

really very dissapointed for their attitude of work... like gov will feed me ma... why I wan to be so hardworking... got customer mah let them wait la... cant wait go to overseas bank.... really die hard 5
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Optiplex330
post Nov 27 2008, 04:02 PM


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QUOTE(Koo_Hei @ Nov 27 2008, 12:42 PM)
Not if you just happen to use the UK worst branch and M'sia best branch.
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Which generally true, but I am pretty sure that is not so with HSBC. With UK, everything is via telephone and I vomited blood talking to several of them, not just one. In Malaysia, you have old fashion human to human contact with flexibility and they can't be all bad. AFAIK, I am not the only one complaining.


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mIssfROGY
post Nov 27 2008, 05:12 PM


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QUOTE(Optiplex330 @ Nov 27 2008, 04:02 PM)
Which generally true, but I am pretty sure that is not so with HSBC. With UK, everything is via telephone and I vomited blood talking to several of them, not just one. In Malaysia, you have old fashion human to human contact with flexibility and they can't be all bad. AFAIK, I am not the only one complaining.
*
wow and they pay my friend 300pound a day just to do UAT :/

Btw...I think HSBC also sucks in Msia ...dunno la..i went to the kepong branch be4...they make me wait 1hour just to deposit money thru the counter. (no line in sight to mind you) IN the end i didnt even get to bank in thru the counter coz after 1 hour i think it was just too much a wait...ended up using the cash deposit machine which is quite tedious becoz of the many 50bucks notes!! So maybe its not just uk.....its HSBC?? :/
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yhtan
post Nov 27 2008, 11:11 PM


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so far i didn't face any lousy service from any bank, all of their service satisfied me

but for my mum's story for AmBank and OCBC:
my mum need to query the mortgage loan behalf of the company, she visited OCBC and AmBank in their office, both of the bank manager doesn't really entertain my mum because she doesn't look rich in looking, and they didn't answer properly what my mum was asking, their behaviour is so rude, how can they judge their customer based like that. vmad.gif End up my mum was approached by Public Bank's Loan department manager, actually he was told by my neighbour which is a staff in loan department, he came into my house and explained the details of the mortgage loan, in the end the loan of RM2mil approved without any much hassle.

Maybank - my hometown is a small town, basically many old people doesn't know how to read english, so when the FD meet the mature date, normally they will withdraw it, now is the important part, the staff will withdraw the FD money and put into Unit Trust, since those old people can't read, so they will sign any form available, after years only realised their money invested into Unit Trust, there gone their hard earned money doh.gif
another story about my friend who wanna open a bank account in Maybank Sunway branch, it took him 2 hrs to open a bank account, reason is there is no staff in charge is not available doh.gif

BSN - CNY is coming, my mum tried to withdraw cash in the counter, the staff told her the bank running out of cash sweat.gif mind u is just few weeks before CNY

This post has been edited by yhtan: Nov 27 2008, 11:15 PM
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hackwire
post Nov 28 2008, 04:42 PM


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Enough is Enough!!!!

I think i already have countless experience with Maybank Rude Service Staff already. The question is whether i want to be continue harassed by their low IQ or should i just withdraw my money out and save it in to other Bank.

Do you guys know that FD can be uplift even in other branches?

All you need is to inform the current branch you are located to sent a fax to the branch you open . It just ABC . It can be done in Stan Chart but why can't it be the same as Maybank. The reason is that ... Malay Tudung Girls are bunch of moron and they are Black Hearted widow like we owe them something . The girl dare to answer me back that this is Maybank and not other bank ..." no wonder Maybank Service Sucks for attitude like that. I think they forgot where their salary coming from? Our Saving and investment!

Well, I proof her wrong when i get the General Manager to do it. Wa! Lao!

What kind of Malaysia Boleh Spirit is this...

Time to move my money out from Moron Bank. Everytime i go there, i sure kena Heart Attack..

This post has been edited by hackwire: Nov 28 2008, 04:46 PM
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yhtan
post Nov 28 2008, 09:16 PM


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hackwire,
i think is just for certain branches, so far i did my TT in Maybank twice, their service is superb, willing to guide me since i don't know nothing
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NelsonBoy
post Nov 29 2008, 12:22 AM


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perwira affin bank ?
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hackwire
post Nov 29 2008, 07:37 AM


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QUOTE(yhtan @ Nov 28 2008, 09:16 PM)
hackwire,
i think is just for certain branches, so far i did my TT in Maybank twice, their service is superb, willing to guide me since i don't know nothing
*
hi tan,

well i think the bank function as normally if your journey is define from A to Z. Almost every bank able to provide good service from A to Z because they follow protocol.

But try something different like requesting the example as below.

1) Go to different branch and request to uplift FD.
2) Go to different branch and request a print out your atm transaction.

This services not provided in the other branches other than where you open the account. Even some staff will never go through this process as it is deem to critical to assist the customer .

What we are looking forward as a customer is
1) Extraordinary people who do extraordinary things
2) Quality Manager
3) Manpower
4) Professionalism

And you know what, almost everyone that deny the services to me are Malay tudung lady . they have evil kind of look when they reject this service. Somehow, i always get it done when i shake the whole bank with my loud voice .

The moral of this story is...

It can be done! I don't see any problem dealing with chinese staff in OCBC at all.




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Optiplex330
post Nov 29 2008, 08:15 AM


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QUOTE(hackwire @ Nov 29 2008, 07:37 AM)

But try something different like requesting the example as below.

1) Go to different branch and request to uplift FD.

*
I was once in a different city from where I stayed and placed an FD with PBB. Then I went back to my residential town and guess what? Residential town PBB told me to take an air flight and go back to the original city to uplife my FD. Even though I told them I only wanted to uplift FD and transfer to my saving PBB account.

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Singh_Kalan
post Nov 29 2008, 06:25 PM


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Public Bank had one of the lousiest FD facilities.

1. Cannot do online placement, need 2 open an FD account at branch 1st.
2. No auto transfer 2 saving account upon maturity. Need 2 goto bank to transfer otherwise auto renewal.
3. Lousy FD interest rate.

Compare with Maybank, its out.
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David83
post Nov 29 2008, 06:26 PM


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QUOTE(Singh_Kalan @ Nov 29 2008, 06:25 PM)
Public Bank had one of the lousiest FD facilities. 

1. Cannot do online placement, need 2 open an FD account at branch 1st.
2. No auto transfer 2 saving account upon maturity. Need 2 goto bank to transfer otherwise auto renewal. 
3. Lousy FD interest rate.

Compare with Maybank, its out.
*
They have FD placement online but that feature isn't as sophisicated as Maybank or CIMB.
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Singh_Kalan
post Nov 29 2008, 06:35 PM


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QUOTE(David83 @ Nov 29 2008, 06:26 PM)
They have FD placement online but that feature isn't as sophisicated as Maybank or CIMB.
*
u have to open a physical FD account from branch 1st b4 u can do so. So 'ma fan' 1.

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David83
post Nov 29 2008, 06:38 PM


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QUOTE(Singh_Kalan @ Nov 29 2008, 06:35 PM)
u have to open a physical FD account from branch 1st b4 u can do so.  So 'ma fan' 1.
*
Oh goodness. Didn't realize that. Thanks for sharing ...
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Singh_Kalan
post Nov 29 2008, 07:04 PM


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QUOTE(David83 @ Nov 29 2008, 06:38 PM)
Oh goodness. Didn't realize that. Thanks for sharing ...
*
Somemore need to bring the dinasour bankbook to do the transfer. Really kena tipu kau kau by pbbank online fd facility. doh.gif
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kvacks
post Nov 29 2008, 07:10 PM


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I use PPB online, they have some good features like ability to filter credit or debit transactions and also through PBB online you could top-up your Public Mutual funds.

But their downside is when I use their interbank giro PBB oline charges its quite high, RM2 per transaction. Meanwhile HLB online charges for Interbank Giro just RM1.
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Optiplex330
post Nov 29 2008, 10:14 PM


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QUOTE(Singh_Kalan @ Nov 29 2008, 06:35 PM)
u have to open a physical FD account from branch 1st b4 u can do so.  So 'ma fan' 1.
*
And every time you made an FD online, you still have to go to the branch to personally pick up the FD certificate. And if you lost the FD certificate, very troublesome unlike some other bank.

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David83
post Nov 29 2008, 10:30 PM


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QUOTE(Optiplex330 @ Nov 29 2008, 10:14 PM)
And every time you made an FD online, you still have to go to the branch to personally pick up the FD certificate. And if you lost the FD certificate, very troublesome unlike some other bank.
*
I hate this the most. biggrin.gif

That's why don't bother to place a FD with PB.

Previous online placement with Maybank2u was still acceptable whereby you no need to fetch the certificate back and it'll be kept at the issuing branch.
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kingkong81
post Nov 29 2008, 10:33 PM


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Maybank is a lousy one....Dun encourage ppl to use counter service, but did not provide enuf ATM/Deposit machines...

not to mentioned lousy customer service tongue.gif
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David83
post Nov 29 2008, 10:34 PM


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QUOTE(kingkong81 @ Nov 29 2008, 10:33 PM)
Maybank is a lousy one....Dun encourage ppl to use counter service, but did not provide enuf ATM/Deposit machines...

not to mentioned lousy customer service tongue.gif
*
They want to be pioneer in automation and paperless system. tongue.gif

But, the infrastructure is not enough! sleep.gif
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Yithoe
post Nov 29 2008, 11:02 PM


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my vote goes 4 BSN
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Optiplex330
post Nov 30 2008, 05:54 AM


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BSN is wholly owned by the government so the staff treat themselves as civil servant?
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kalevra
post Nov 30 2008, 09:58 PM


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maybank and pbb.

i have to wait for 4 hours just to open an acc at pbb jinjang. C.S very slow.

dont knw if this happen to any of u o nt, bt my friend is brought to a police station coz his acc been hacked by sm1. the best things is, the left him waiting without any xplaination till there are no more customer in the bank b4 2 policeman ascort him out wit a ak47 pointed at him. TQ Maybank for treating us like terrorist.
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skygreen
post Dec 1 2008, 01:23 AM


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Maybank : Need to make appointment one week before opening a new account.
Alliance Bank: I have been waiting for half an hour for only 2 numbers queue away from me.
wub.gif
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hackwire
post Dec 1 2008, 01:07 PM


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Did you all realized that the bumiputera stake company always have these working attitude?
Every work that requested them beyond their job function, the staffs are able to make their own decision.

" Tak boleh"!
" No" "
" Sorry ! you can't do it here"
" Company Policy"
" the law say so"

Guess what? Malaysia " Tak Boleh"

All bank Staff = CEO . Making decision out of their heavy BUTT.
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Optiplex330
post Dec 1 2008, 01:20 PM


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Not really. The local Bank Rakyat Malay lady staff are all very nice. Not sure of the man tho'.

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kalevra
post Dec 1 2008, 01:56 PM


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nt quite sure lo... its that normal auto rifle that the police owez carry nwdays i think. bside he told me, it was ak. so if he lie to me, thn that me i just lie to u to lo...

gomen... :sjavascript:add_smilie(":sweat:")weat:

ps: myb the cc think myfriend brought a bom along just incase anything went wrong.
lolz...
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awaynoway
post Dec 1 2008, 01:57 PM


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I don't have acct with other banks except Public Bank and Citibank. I'm happy with the service by PB but not so with Citibank.

Citibank -- issues I have/had:
1. I have not receive the Debit card that should replace my Citicard. They said 'it will take 2 months' to receive the said card.
2. I went to their bank and personally fill-in the change of address and phone # because I moved. The staff said, my details will be updated in 4 days. After 3 weeks, my details has not been updated. I have to make a follow-up via email and in 24 hours, they did the update. I wasted my time in going to their bank and fill-in the form.
3. I inquire via phone if they have secure credit card (FD pledge). The staff in credit card department said "Please call our credit card department in KL". I'm in Penang BTW. I phone their KL office, no one is available to respond most of the time. After few days, I phone them again but this time, I choose to connect to their "deposit" department and finally, I spoke to a person who have idea that their company, Citibank has secure credit card option.
4. I hate automated response of their phone system (press this, press that thingy). PB's phone line is better (at least here in Penang). Customer Service answers the phone in seconds.

Public Bank issue: No issue with their service. I can only hope that they will add more rewards or promotion for existing customers.
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SeLrAhC
post Dec 1 2008, 02:12 PM


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maybank: too many people, staff are fine, do things a bit slow, bad customer organization

ambank: the best so far, people are friendly, the environment is pleasont

stanchart: nice environment, staff are too slow especially the tellers, the bankers are so so

united mechant finance: i dont think this bank exist anymore, but i would say they are doing a good job


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htt
post Dec 1 2008, 04:48 PM


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QUOTE(kalevra @ Dec 1 2008, 01:56 PM)
nt quite sure lo... its that normal auto rifle that the police owez carry nwdays i think. bside he told me, it was ak. so if he lie to me, thn that me i just lie to u to lo...

gomen...  :sjavascript:add_smilie(":sweat:")weat:

ps: myb the cc think myfriend brought a bom along just incase anything went wrong.
lolz...
*
But MBB's service is well known to be one of the worst, if not worst. Think the new CEO has a lot to do to improve that tongue.gif Just wonder do he have power and will to do that or not hmm.gif
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muscaa
post Dec 1 2008, 04:51 PM


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BSN is no.1

But even PBB also got lousy staff who handle transaction slowly, depends on your luck
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htt
post Dec 1 2008, 05:05 PM


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QUOTE(muscaa @ Dec 1 2008, 04:51 PM)
BSN is no.1

But even PBB also got lousy staff who handle transaction slowly, depends on your luck
*
Sorry, forgot we still have the flag bearer for bottom bank tongue.gif
Then the best MBB & PBB can get is only 2nd last tongue.gif
PBB is fast, for the branch I went, 10x faster than MBB, but the face look like you owe them 10m tongue.gif
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klutch
post Dec 1 2008, 07:46 PM


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QUOTE(hackwire @ Dec 1 2008, 01:07 PM)
Did you all realized that the bumiputera stake company always have these working attitude?
Every work that requested them beyond their job function, the staffs are able to make their own decision.

" Tak boleh"!
" No" "
" Sorry ! you can't do it here"
" Company Policy"
" the law say so"

Guess what? Malaysia " Tak Boleh"

All bank Staff = CEO . Making decision out of their heavy BUTT.
*
hackwire. i think u shud tke it easy sometimes. dun be too emotional k. dun blame on all those bumiputera stake company because of their employees..have u write complaints to those banks? if u dont, then i think now is the best time for u. lodge a complaint. let them improve. help them to help u. ok? i understand ur prob, bcoz i work in bank oso. and, just stop being childish, be more rational, in facts not all non-bumi stake company r perfect.
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am_eniey
post Dec 1 2008, 07:49 PM


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although many condemn maybank, they still have the widest coverage of ATM machines and most of us who are condemning maybank have their account...nuff said
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David83
post Dec 1 2008, 07:57 PM


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As for me, Maybank is above average since I don't perform substantial OTC transactions.
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klutch
post Dec 1 2008, 08:06 PM


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yah..me too.. i simply think i got no probs ever with maybank..maybe this hackwire guy is "too hard to be satisfy" lol
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DannyOP
post Dec 1 2008, 08:14 PM


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QUOTE(klutch @ Dec 1 2008, 08:06 PM)
yah..me too.. i simply think i got no probs ever with maybank..maybe this hackwire guy is "too hard to be satisfy" lol
*
I got a very bad experience in Maybank Jln Yong Shook Lin during banking hours a few years ago.. not on the people service but the Cash Deposit Machine. When I was depositing RM2k, the 1st 1k went in without any problems but one of my note was crumpled.. so it was rejected. When I tried to cancel and re-deposit again, the maching hung. I went inside to complain and said they will check the machine and let me know after they tally with their daily accounts.

Next day I went they said there was no irregularity.. I was damn dissapointed.. how can the machine swallow RM1k and somemore showed no irregularity? I suspected that the person who opened the ATM machine simply took the cash, since there was no record on the transaction. Until today I have some phobia using CDM. I know to some people RM1k is very little but at that time it was my hard earned money.

* On another note.. I still find most of our bank's front staff lacking in friendliness.. when I was in Australia every bank that I went to greeted their customers with a nice smile and 'g'day.. how're u today?' but in Malaysia mostly muka masam.

This post has been edited by DannyOP: Dec 1 2008, 08:18 PM
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matasura
post Dec 1 2008, 08:18 PM


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just went to EON Bank to deposit some cash...

I tried to bank in about rm4000, but some of my rm50 notes were rejected...
so i tried to get some money from the atm, and tried to bank in using the rm50 from the atm but still got rejected... mad.gif

This post has been edited by matasura: Dec 1 2008, 08:19 PM
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daryl.k
post Dec 1 2008, 11:38 PM


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Hi, I just wanna an opinion, and your personal experience, to know if i'm the only one experiencing ultra unreliable machines or is there many others, who have to made repeated trips to one bank just to get a chore over with?

As a typical working young-Malaysian, i have numerous banking chores to do every month after i get paid...these chores includes car loans, personal loans, housing loans, insurance, credit card debts, savings etc etc...i'm pretty sure alot of Malaysians like me, have the same rountine once they got paid every month...

The list of banks i carry out transaction with every month (number of years i've been servicing the loan/debt):

1) Maybank - (>1yr)
2) Stan Chart - (>5yrs)
3) Citibank - (>7yrs)
4) Hong Leong Bank - (>3yrs)
5) Alliance Bank - (>5yrs)
6) CIMB - (>3yrs)
7) RHB (wife) - (>3yrs)
7) OCBC (wife) - (>3yrs)
8) HSBC (wife) (>5yrs)


no less than 8 banks i have to go to every end of the month. That includes those i carried out on behalf of my wife.

like many ppl, i normally carry out my banking transactions after work, so i don't have to be in the queue paying over the counter.

And from the above listed banks i go to every month..HONG LEONG BANK is the WORSE of them all...their bloody Cash Deposit machine is CONSTANTLY 'Not Available'

for past 3yrs i've been banking with HLB...and i think, about 80-85% of the time...the stupid bloody machine is down...worse of all, in most location, there's only 1 cash deposit machine, unlike so many other banks i've been to...i made a complaint to them a couple of years back...for the same reason...they sent me an email, and then someone from the bank actually called to assure me they will do something about it. about 1.5yrs later, they did...i made a complaint about the uptown branch, they upgraded the machines there, but nothing has changed...i still have to visit a few (at least 2 normally 3) HLB branch before i can find one machine that bloody works...most of the time..i'll give up after trying at 2 diff branch. Its just so not worth it and its BLOODY frustrating!!!!!

yesterday, i was on the road for more than 2hours...going branch by branch...trying to make a bloody payment thru the machine. i was at
A) Tmn Maluri branch - machine down mad.gif
B) Taman Midah branch in cheras - no Cash Deposit machine rclxub.gif
C) Tmn Connaught - no Cash Deposit machine doh.gif
D) Tmn Segar (leisure mall) - machine down vmad.gif

Today, after work,

A) Puchong Jaya - super duper long queue (cos only 1 machine) icon_question.gif
B) Tmn Taming Jaya - machine down WTF????!!! rclxub.gif

their machine down rate is truly unbeliveable...i go to so many banks every month, and HLB is the only giving these types of problems...i honestly do not understand why...cud it be they use outdated machines...machines that nobody wants...recond machines? or they simply make wrong mistakes all the time with their machines??

other banks, like Citibank, Stan Chart nvr give me such problems...the others, maybe twice its down in like 50 visits! but HLB?? Its like 5 times every 100 visits, WHEN ITS ACTUALLY WORKING!! icon_question.gif i don't know how they can get use such unreliable machines...is it the brand? the manufacturer? or they nvr maintain often?? goosshh..

Good news for me is that this will be my last payment to HLB...i'm so glad i won't ever have to deal with HLB's machines anymore bye.gif ...and needless to say, i will nvr want anything to do with them anymore...3yrs of frustration is enuff for me...

i'm going to write a formal complaint letter to HLB, so i do need anyone here to give me feedback, if they also face similar problem with HLB or any other bank for that matter. I want to really write them a kaw kaw letter...send to one of the top management ppl and let them screw whoever maintaining the system up the ceiling...

thanks for reading & feedback

icon_question.gif

This post has been edited by daryl.k: Dec 1 2008, 11:39 PM
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~JK~
post Dec 2 2008, 02:11 AM


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Well, i think what we've got fed up of is not about the bank but the attitude of the individual employee of the bank.. It's the problem of the workers themselves.. Definitely every bank wants its employees to serve clients in the best way, however the bank can't control the employees' attitudes.. So, we shouldn't complain about which bank provides the lousiest service, but which employee has attitude problem..

And i really sympathise on those banks which their good reputations were pulled down by their "GOOD" employees.. The first one in my list certainly goes to stan chart, the globally well-known bank amongst all.. I was so surprised when i saw people complaining about stan chart in this thread... ohmy.gif

Ya, about the cash deposit machines - they are really sensitive.. sometimes even some new and nice notes still they reject.. and even though i hardly use the cash deposit machine, i dislike it because i'm worry about case like DannyOP's might happen..

Overall, i think that it's a matter of our luck to meet a banker with good attitude or a deposit machine which accept our notes without any problem..

nod.gif

This post has been edited by ~JK~: Dec 2 2008, 02:22 AM
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gac
post Dec 2 2008, 03:01 AM


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most of them are extremely BAD! i dont like any of them except maybe one which better than the rest..... public bank sad.gif
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keeseng12
post Dec 2 2008, 07:56 AM


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Maybank.

The banks that impress me the most are Public Bank and HSBC
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fikrie
post Dec 2 2008, 10:01 AM


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QUOTE(keeseng12 @ Dec 2 2008, 07:56 AM)
Maybank.

The banks that impress me the most are Public Bank and HSBC
*
I've been having problem loggin into CIMBCLICKS lately.. it has been a week.. My colleague experienced the same thing.. I dun think the connection was the problem.. neither the browsers.. tried all browsers, IE, mozilla, nestcape, safari, chrome.. and end up having the same problem.. they had this big promo for cimbclicks, but too bad its not as good as it should be.. I'm not saying bout the functionality, but more to accessibility.. its really frustrating when after like 10 mins, u've been forced to log out when u're not even logged in..

Btw, i find maybank has a good online service so far.. Not much comments on their physical services coz didnt go to counters that often.. When it comes to human touch, most of the time there's probs associated with it..

The only thing i dun understand about maybank is, why they imposed to much fees for this and that, and the most absurd thing above all is when ure charged extra 50c when u've done 4 withdrawals fr the atm..

This post has been edited by fikrie: Dec 2 2008, 04:45 PM
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post Dec 2 2008, 04:29 PM


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QUOTE(fikrie @ Dec 2 2008, 10:01 AM)
I've been having problem loggin into CIMBCLICKS lately.. it has been a week.. My colleague experienced the same thing.. I dun think the connection was the problem.. neither the browsers.. tried all browsers, IE, mozilla, nestcape, safari, chrome.. and end up having the same problem.. they had this big promo for cimbclicks, but too bad its as good as it should be.. I'm not saying bout the functionality, but more to accessibility.. its really frustrating when after like 10 mins,  u've been forced to log out when u're not even logged in..

Btw, i find maybank has a good online service so far.. Not much comments on their physical services coz didnt go to counters that often.. When it comes to human touch, most of the time there's probs associated with it..

They only thing i dun understand about maybank is, why they imposed to much fees for this and that, and the most absurd thing above all is when ure charged extra 50c when u've done 4 withdrawals fr the atm..
*
CIMB Click is a waste of time!!! there still owed me my prepaid reload RM100 till today!!! mad.gif
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moorish
post Dec 2 2008, 04:34 PM


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Hong leong bank Tmn Maluri, lousy service
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kevin23
post Dec 2 2008, 05:14 PM


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I feel so bangga..lol..cause I am working for PBB and so many ppl praise PBB..lol.. thumbup.gif
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PeeNut
post Dec 2 2008, 05:58 PM


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Hmm, I still feel Maybank is the worst. And many here mention Maybank is bad.

The service is slow, they are arrogant. And their online banking is killing time slow.

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SeLrAhC
post Dec 2 2008, 05:59 PM


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public bank is runned efficiently... especially its investment arm
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fezanim
post Dec 2 2008, 11:25 PM


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i do believe when every bank in malaysia going to be just like maybank one day since all bank are really berkembang maju aite . it depends on yr luck actually and attitude coz all of them are providing the same services wether it has outstanding/extra bonus/points or not , dear smile.gif

one person will say this bank not good , the other person will say oh that bank not good also .. if check tru the forum , all bank - LAH not good tongue.gif
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hackwire
post Dec 3 2008, 02:27 AM


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QUOTE(DannyOP @ Dec 1 2008, 08:14 PM)
I got a very bad experience in Maybank Jln Yong Shook Lin during banking hours a few years ago.. not on the people service but the Cash Deposit Machine. When I was depositing RM2k, the 1st 1k went in without any problems but one of my note was crumpled.. so it was rejected. When I tried to cancel and re-deposit again, the maching hung. I went inside to complain and said they will check the machine and let me know after they tally with their daily accounts.

Next day I went they said there was no irregularity.. I was damn dissapointed.. how can the machine swallow RM1k and somemore showed no irregularity? I suspected that the person who opened the ATM machine simply took the cash, since there was no record on the transaction.  Until today I have some phobia using CDM. I know to some people RM1k is very little but at that time it was my hard earned money.

* On another note.. I still find most of our bank's front staff lacking in friendliness.. when I was in Australia every bank that I went to greeted their customers with a nice smile and 'g'day.. how're u today?' but in Malaysia mostly muka masam.
*
klutch,

i think danny just pointed the difference between the good and bad customer service. need i say more! any way, i don't intent to continue banking my money in this bank anymore so i don't have to feel mad or write complaint letter to teach them . After years and years of operating a bank, simple guideline also cannot follow...

My money will go to this bank...

1) OCBC
2) Stan chart
3) PBB ...but also depend on the crowd.




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SeLrAhC
post Dec 3 2008, 02:36 AM


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so far the only consistent performer is public bank and ambank.
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gac
post Dec 3 2008, 03:14 AM


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i put my 2 thumbs up for public & stanchat as well as cimb yulek branch!!
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hackwire
post Dec 3 2008, 10:38 PM


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Cimb bank in subang Wisma Consplant is quite bad.
Open current account there and my records can't be found in the computer. the staff keep asking me if i open in Islamic account??? What a joke ??



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mjjj
post Dec 4 2008, 03:45 AM


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tell u wat pbb services is the best i have experienced before
the customer services neva spend more than 2 min to ask them to help out something
worst towards all is maybank those arrogant bitc*es teach their customer like shi*..citibank ofcoz they have the best service or else they wont be the largest company in the world..even at pandan indah maybank branch the stupid cash deposit machine took me freaking 15 min to finish deposit in my 1k..it keeps rejecting the money which is new notes and i redo until it does and many also face the same problems and for few weeks no one wanna do something bout it i did complain to the customer services wow they dare to say ini bukan masalah saya machine bukan saya handle punya u sendiri call tu technician tengok i was like wtf last time i took even 50 mins to open maybank acc at sunway branch since employer required where pbb 15 min dah settle boleh balik

best service for me pbb
worst services goes to maybank

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gstrapinuse
post Dec 4 2008, 08:32 AM


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MAYBANK is the worst coz everytime i call the customer service they will make me wait for more than 15minutes.
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LittleCow
post Dec 4 2008, 10:08 PM


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i guess services will depends on that particulars branch's
staff attitude/morale and also the no. of crowds..
if u go during beginning of the month or month end...or mon or friday...
sure got to wait long...

but generally...the best services can be found at Public bank branches.. rclxms.gif rclxms.gif rclxms.gif
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*devilelle*
post Dec 5 2008, 09:29 AM


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BSN!!! i dunno other places but sure in sabah, mostly all BSN branches are small and only 1 or 2 counter are operating... the rest i dunno what they are for!!!

thou i dislike pbb but i still think pbb is the best bank in malaysia ....
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hackwire
post Dec 5 2008, 11:13 AM


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I don't think all the people here are talking about branches anymore for Maybank Services. It's almost happen in every Maybank branches and it's not only now. It's been a couple of years now.



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SeLrAhC
post Dec 6 2008, 09:43 PM


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its still bad at my place
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Chester
post Dec 7 2008, 12:04 AM


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QUOTE(fikrie @ Dec 2 2008, 10:01 AM)
I've been having problem loggin into CIMBCLICKS lately.. it has been a week.. My colleague experienced the same thing.. I dun think the connection was the problem.. neither the browsers.. tried all browsers, IE, mozilla, nestcape, safari, chrome.. and end up having the same problem.. they had this big promo for cimbclicks, but too bad its not as good as it should be.. I'm not saying bout the functionality, but more to accessibility.. its really frustrating when after like 10 mins,  u've been forced to log out when u're not even logged in..

Btw, i find maybank has a good online service so far.. Not much comments on their physical services coz didnt go to counters that often.. When it comes to human touch, most of the time there's probs associated with it..

The only thing i dun understand about maybank is, why they imposed to much fees for this and that, and the most absurd thing above all is when ure charged extra 50c when u've done 4 withdrawals fr the atm..
*
CIMB will have this problem during month-end. My guess: the system cannot cope with the amount of users sweat.gif

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dongdong86
post Dec 7 2008, 01:56 AM


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i am proud to be an ex PBB staff !
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flit07
post Dec 7 2008, 01:03 PM


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QUOTE(dongdong86 @ Dec 7 2008, 01:56 AM)
i am proud to be an ex PBB staff !
*
Then Why you left PBB?
doh.gif
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shakiraa
post Dec 7 2008, 03:12 PM


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yes maybank the worst

PBB > CIMB > MayBank

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ekzal
post Dec 7 2008, 04:58 PM


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MAYBANK is the worst
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flit07
post Dec 7 2008, 05:11 PM


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QUOTE(ekzal @ Dec 7 2008, 04:58 PM)
MAYBANK is the worst
*
But they have the best worldwide network, among local banks.
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David83
post Dec 7 2008, 05:26 PM


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QUOTE(flit07 @ Dec 7 2008, 05:11 PM)
But they have the best worldwide network, among local banks.
*
CIMB can match Maybank in tern of that too after merger with SBB.

Both have the best worldwide network even among the foreign banks in Malaysia.
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flit07
post Dec 7 2008, 05:39 PM


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oh, ok!

And to spice up this topic.
Look at the famous landmark of our neighbour, just across the causeway. Here's one of it,
http://upload.wikimedia.org/wikipedia/comm...ine_night_1.jpg

Guess what's the building's label smacked right at the center of this famous landmark. Well, google it then.

They may have the lousiest service, well, they did it anyway.
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spideysam
post Dec 7 2008, 05:39 PM


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BSN is the worst in port dickson.. lol BSN is GLC bank right??
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b00n
post Dec 7 2008, 05:47 PM


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QUOTE(flit07 @ Dec 7 2008, 05:39 PM)
oh, ok!

And to spice up this topic.
Look at the famous landmark of our neighbour, just across the causeway. Here's one of it,
http://upload.wikimedia.org/wikipedia/comm...ine_night_1.jpg

Guess what's the building's label smacked right at the center of this famous landmark. Well, google it then.

They may have the lousiest service, well, they did it anyway.
*

Haha....nice humour you got there on the yellow labeled bank wink.gif
Not only Singapore. London and New York also got branches.....

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awaynoway
post Dec 7 2008, 07:41 PM


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QUOTE(dongdong86 @ Dec 7 2008, 01:56 AM)
i am proud to be an ex PBB staff !
*
I found a very small issue with one of the PBB services yesterday, while reading their Flexipay form and speaking to PBB staff biggrin.gif

The Flexipay form is at http://www.pbebank.com/en/en_content/images/flexipay.pdf
It says:

QUOTE
• It’s easy, just call or fill in the form to enjoy PB Flexipay


then it also says:

QUOTE
Call 03-2176 8000 to inform our customer service representative. Alternatively, you may fill in the form
provided and mail or fax to PB Card Services (PBCS) at Public Bank Berhad, Perkhidmatan Kad PB, Tingkat 10,
Menara Public Bank, 146 Jalan Ampang, Peti Surat 11722, 50754 Kuala Lumpur. Fax: 03-2163 9400.
Please do not mail the form if you have faxed.


Since I have a big purchase few days ago, I thought to try the Flexipay service of PBB (it's one of the PBB card members benefits.) So I call-up the PBB's card services phone # because they said it's easy, just call. To my dismay, calling them is not the way to do it but... fax the Flexipay application form hmm.gif
No problem at all to fax a form but again, it's a glitch/issue on PBBs side. Why write in their form to simply call but in fact, customer require to fax the form. Again, just a simple issue. No one is perfect. smile.gif

I still like PBB.


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ganabathi
post Dec 7 2008, 10:33 PM


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my vote goes to BSN and bank islam...

bank islam- have u lost ur atm card b4? try and see

BSN: Jesus Christ, cash deposit machine also don't have
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David83
post Dec 7 2008, 10:40 PM


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QUOTE(ganabathi @ Dec 7 2008, 10:33 PM)
my vote goes to BSN and bank islam...

bank islam- have u lost ur atm card b4? try and see

BSN: Jesus Christ, cash deposit machine also don't have
*
The branch I got at Bayan Baru has CDM.

I was impressed too!
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ganabathi
post Dec 7 2008, 11:45 PM


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QUOTE(David83 @ Dec 7 2008, 10:40 PM)
The branch I got at Bayan Baru has CDM.

I was impressed too!
*
well done to BSN, start crawling now ill wait until they starts walk and run

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-oc-gassa
post Dec 8 2008, 10:27 AM


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BSN- for long queing

Bank Islam - i wonder why almost all the time when i go other bank ATM machine to draw out money ( some where around 7 pm) always say transaction canceled due to switch problem.

what is that?

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David83
post Dec 8 2008, 10:34 AM


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Maybank OTC is very slow especially those services that get queue number starting with 4xxx (or other than 1xxx).
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vin_ann
post Dec 8 2008, 11:27 AM


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QUOTE(David83 @ Dec 8 2008, 10:34 AM)
Maybank OTC is very slow especially those services that get queue number starting with 4xxx (or other than 1xxx).
*
why there is a need to go to OTC le?


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David83
post Dec 8 2008, 11:32 AM


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QUOTE(vin_ann @ Dec 8 2008, 11:27 AM)
why there is a need to go to OTC le?
*
Inward Remittance, old FD closure, ASx transaction etc.
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vin_ann
post Dec 8 2008, 11:35 AM


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oh, that cant avaidable...
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starsailor1070
post Dec 8 2008, 01:47 PM


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can I add my vote here? I think maybank is the worst... I got an account opened in JB and i live in KL.. everytime any transaction money cdt into my acc they will cut some fee for them.. lousy isnt it?
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muscaa
post Dec 8 2008, 04:56 PM


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QUOTE(starsailor1070 @ Dec 8 2008, 01:47 PM)
can I add my vote here? I think maybank is the worst... I got an account opened in JB and i live in KL.. everytime any transaction money cdt into my acc they will cut some fee for them.. lousy isnt it?
*
try to open a bank account in KL. No more charges
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SeLrAhC
post Dec 8 2008, 05:54 PM


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the fees are all standardise by bank negara.. we are talking about OTC and customer service..

maybank is exceptional because they have high volume of transactions per day.. but that doesnt mean they can neglect

like stanchart hardly any customer still so slow.. the tellers that is, at the branch in new town
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lcl832002
post Mar 7 2009, 01:46 AM


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I think Maybank and RHB provide the worst services.

Firstly, most, if not all, of the staff there are not polite. When I want to apply for something like credit card, the staff there doesn't entertain me as if I want to borrow money from their father.

Secondly, for RHB bank, I applied one credit card because of its cash rebate for every petrol station in Malaysia. I applied in September last year (2008). I only received the credit card last month (February, 2009). The promotion already ended last December (2008). I don't think there is a reason why I want to use the credit card. So, I had already cancelled it three days ago...
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MilesAndMore
post Sep 30 2009, 03:40 AM


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The worst bank > CIMB Bank. Their tellers are super slow even if the queues are not long. Customer service staff are not friendly at all.

Standard Chartered Bank is also very slow. There simply are too many people and sometimes they took 30 minutes just to entertain one customer shakehead.gif

Another complain would be the newly opened Public Bank branch in Gaya Street, Kota Kinabalu. I always like to go to this branch to update my passbook because this branch is so new (just opened for business in mid-August 2009) and the customer flow is low. So usually there is no queue at all unlike the other five Public Bank branches also in Kota Kinabalu. But there is this stupid young lady at counter 7 in this particular branch who is rude vmad.gif Will definitely lodge a complain if i bump into her again next time.

Generally i am fond of Public Bank but i think they really need to install more ATMs and CDM. Very often the ATMs run out of money at night around 10pm while the CDM has no more room for more cash on Sunday because it is full. I went to the newly refurbished Public Bank branch in Bintang Walk early this month and i like it very much. Last time they was only one ATM machine in this branch. The newly renovated branch now has a large express banking lobby (ATMs, CDM etc.) and i noticed they have reserved 12 space for ATM and CDM. So far they have only installed 1 ATM, 1 CDM and 1 cheque deposit machine there. Hopefully they will soon install the rest.


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arvil22
post Sep 30 2009, 09:07 AM


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Hong Leong Bank
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changjie83
post Sep 30 2009, 10:05 AM


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one particular RHB staff in gaya street are rude. i didn't recall my C/A number as i goes to collect my first cheque book. so i provide name only. She ask me to provide A/C number, i say i didn't recall. She got the huge eye looking and doesn't look happy at all. and say provide next time. wth, no need to show me that face.

cut those staff meeting in the morning. its useless.

the gaya street Maybank can still improve. OCBC is good service.
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chamyk2311
post Sep 30 2009, 10:09 AM


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I can't refer which bank is the "lousiest" because a bad service usually comes from inexperienced staff at there. So, i can't really blame the "BANK" because it's not really their fault. They just unlucky to hired a lousy staff.
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espree
post Sep 30 2009, 10:14 AM


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my vote goes to cimb's staff.
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santaclaus
post Sep 30 2009, 11:45 AM


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RHB .... definitely since i encounter a few more bad exp thr ... if u c my older post , i had some issue regarding RHB mortgage n their Cs ...

after tht i encounter 2 major problems :

1) i wanna withdraw some money thru my passbook ... when i go to the counter , i pass my passbook n the withdrawal form to the teller , then the teller say i nid to write the amount in words oso ... so i say "i dun haf a pen can u fill it for me" ... she juz put the form n a pen on the counter then say "no" shakehead.gif ... help customer write a few words oso lazy ... some more show me the black face as if i purposely gif her work

2) this time i went to the branch to change my signature ... so i was refer to the officer in charge of CA ... tht rude officer say she is bz n ask me to come later ... ok fine , i ask her politely wat documents i nid to prepare since its a partnership company , i'll prepare everything then come bek tomolo , she then suddenly mengamuk , say its complicated , tell me go bek n come when she is free , she will call WHEN she is free doh.gif so i bcame tulan , i ask for another form , i say now i wanna close all my accounts in RHB be it personal or business , then onli the branch manager come out ... she ask y wanna close , i say ur officer dunwan serve me so i go to other bank who wanna serve me la ... after tht the manager take out 1 form , i sign on it then finish ... the particulars oso no nid fill , the manager fill it for me ... she juz check my ic n thumbprint .... obviously wat i wanna do juz take less than 5mins , i wonder y the officer at the first place wasted more than 10mins to mengamuk

as for good service , i would say HSBC ... althou i closed the account ( transfer to SCB for higher interest biggrin.gif ) i still miss their service ...

1) i went thr b4 CNY to change some new notes , quite fast n the teller very polite ... she even fill in the forms n everything ... i juz sit thr n sign the form ( hafta gif IC oso la ) ....

2) when i close my current account , thr is an OD facility , so they nid 2-3 working days to close this facility b4 issue a cheque to me ,RM-A attended me n say she will call me as soon as the OD facility is closed. So after 2 days , since im around the branch ( already 4.30pm ) i juz went thr n ask bout my cheque ... RM-A who is suppose to handle not ard so another 1 helped me ... she check everything n sy cheque can b issue liao ... then during the time im waiting for the cheque , RM-A came bek n saw me , she come to me immediately n apologize coz din call me ( reason she checked this morning but OD facility stil thr , might haf been closed in the afternoon ) .... i think she say more than 5X sorry ... (well , im a customer who close my account n et they stil serve me well , i reckoned this is wat we call good cs )
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MilesAndMore
post Sep 30 2009, 12:29 PM


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QUOTE(santaclaus @ Sep 30 2009, 11:45 AM)
2) this time i went to the branch to change my signature ... so i was refer to the officer in charge of CA ... tht rude officer say she is bz n ask me to come later ... ok fine , i ask her politely wat documents i nid to prepare since its a partnership company , i'll prepare everything then come bek tomolo , she then suddenly mengamuk , say its complicated , tell me go bek n come when she is free , she will call WHEN she is free  doh.gif  so i bcame tulan , i ask for another form , i say now i wanna close all my accounts in RHB be it personal or business , then onli the branch manager come out ... she ask y wanna close , i say ur officer dunwan serve me so i go to other bank who wanna serve me la ... after tht the manager take out 1 form , i sign on it then finish ... the particulars oso no nid fill , the manager fill it for me ... she juz check my ic n thumbprint .... obviously wat i wanna do juz take less than 5mins , i wonder y the officer at the first place wasted more than 10mins to mengamuk

If i were you i will lodge an official complaint to RHB HQ.


QUOTE(santaclaus @ Sep 30 2009, 11:45 AM)
as for good service , i would say HSBC ... althou i closed the account ( transfer to SCB for higher interest  biggrin.gif  ) i still miss their service ...
Totally agree with you but the teller service in HSBC Kota Kinabalu is a bit slow sad.gif Both the tellers in HSBC and Standard Chartered are very nice and friendly, just that they are very slow compared to Public Bank.

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vovozz
post Oct 19 2009, 11:02 PM


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MAYBANK BERHAD (MALAYAN BANKING BERHAD) THE HEAVIEST BUTT BANK...
theres no way to improve their service... because they dont care about malaysians... they just care about their overseas branch...


((for the topic starter, i didnt mean to label u anything, did u ever try Bank Islam????))
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jeff_v2
post Oct 19 2009, 11:23 PM


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QUOTE(vovozz @ Oct 19 2009, 11:02 PM)
MAYBANK BERHAD (MALAYAN BANKING BERHAD) THE HEAVIEST BUTT BANK...
theres no way to improve their service... because they dont care about malaysians... they just care about their overseas branch...
((for the topic starter, i didnt mean to label u anything, did u ever try Bank Islam????))
*
maybank, stil the same. even if there is no cust. their srvice is lousy and slow...
yet, stil got many cust go to the bank...
well tiger is no.1 in M'sia rite shakehead.gif
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MilesAndMore
post Oct 19 2009, 11:40 PM


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QUOTE(jeff_v2 @ Oct 19 2009, 11:23 PM)
maybank, stil the same. even if there is no cust. their srvice is lousy and slow...
yet, stil got many cust go to the bank...
well tiger is no.1 in M'sia rite  shakehead.gif
I personally have not had much problem with Maybank. Yeah, their service is a bit slow. Most frontline staff aka tellers are Kadazan/Dusun and Malay here in Sabah and they all are friendly. Just that sometimes when processing my request they like to talk to each other about something else that totally has nothing to do with bank such as which kopitiam sells cheap lunch or which restaurant is having lunch promo now and much more. Other than that they are all fine people and they always greet me when they see me and thank me just before i leave the counter biggrin.gif

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StarJump
post Oct 19 2009, 11:54 PM


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Definately Maybank. If Maybank did not have Maybank2u I think they could easily lose 25% of their customers.
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Soulsareworthless
post Oct 20 2009, 04:43 AM


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QUOTE(StarJump @ Oct 19 2009, 11:54 PM)
Definately Maybank. If Maybank did not have Maybank2u I think they could easily lose 25% of their customers.
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I second that. doh.gif
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kyle9988
post Oct 20 2009, 06:09 AM


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QUOTE(StarJump @ Oct 19 2009, 11:54 PM)
Definately Maybank. If Maybank did not have Maybank2u I think they could easily lose 25% of their customers.
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! Love Money
post Oct 20 2009, 07:04 AM


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best service goes to HSBC thumbup.gif no wonder "the worlds local bank"

one day i wanna convert my acc from powervantage to normal saving coz the RM5 they impose monthly...
then 1 officer attended me, a lady drool.gif
i explain everything then she straightly tell me to fill in 1 form... without any hestitation i proceed...
then she checked my monthly transaction which is salary bank in from my company, after that she convince me to apply CC from her... then i proceed also...
suddenly 1 chinese uncle approach her ask something...
after very much understanding situation she very politely show him the place waiting for his turn...
then we have a very nice conversation... i say i never see a bank staff speak so politely...
then we talk talk talk... the progress was very smooth that day... got 1 business card from her also laugh.gif
top class service that i never encounter before nod.gif

public bank, average wink.gif
last april go pay income tax... there is a particular section to fill in code...
then she ask me what code... i said i dun know...
ask further whether i submit the tax monthly or just pay 1 short annually...
i say my company deduct it monthly...
treat me like a people whose salary not achieved to pay income tax mad.gif

maybank, bad shakehead.gif
go bank in all syiling coin waited for almost half hour for my turn... pass the plastic bag... wait again...
at last 50 cents as commision vmad.gif

worst, hong leong
i cancelled my CC due to their extremely bad service...
slow OTC response and cash deposit machine always out of service when i needed during off hour session...
OK after cancelled i still received monthly statement after few month...
go HL bank ask at my hometown...
wait for over half hour standing while waiting for my turn...
at last my turn...
me: i have cancelled my CC but u still send me statement
HL: this is the balance refundable for u
me: OIC. what is the next step? ( i mean how can i get back the money)
HL: havent i answer your question? i have answered it already is it!!!
me: vmad.gif quickly left vmad.gif

This post has been edited by ! Love Money: Oct 20 2009, 07:09 AM
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tony
post Oct 20 2009, 10:42 AM


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Lousiest service I have encountered

RHB at Air Itam, Penang

Went there to open a join account, after fill up the form etc, both of their card readers at counter can't read my IC.

"Encik..our card reader sudah rosak lah"

So, what are you gonna do now ?

"Sorry lah..encik. kalau macam tu, kita tak boleh buka account bagi encik.

I am so furious. What a stupid bank with stupid system and staff. Card reader can't read your IC. So We can't open account for you. How do you open account last time when card reader wasn't invented ? I didn't argue with them though, it's useless to argue with cow...just work out without saying a word.



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MilesAndMore
post Oct 20 2009, 01:38 PM


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QUOTE(tony @ Oct 20 2009, 10:42 AM)
RHB at Air Itam, Penang

Went there to open a join account, after fill up the form etc, both of their card readers at counter can't read my IC.

"Encik..our card reader sudah rosak lah"

So, what are you gonna do now ?

"Sorry lah..encik. kalau macam tu, kita tak boleh buka account bagi encik.

I am so furious. What a stupid bank with stupid system and staff. Card reader can't read your IC. So We can't open account for you. How do you open account last time when card reader wasn't invented ? I didn't argue with them though, it's useless to argue with cow...just work out without saying a word.
Yeah. RHB Bank always insist we can only perform a over the counter transaction only if our MyKad or their MyKad reader is working. Maybank is not as fussy though. When the chip on our MyKad can't be read, they will ask you to show them your driver's license instead. Then they will photostat a copy to keep as a record.

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xuzen
post Oct 20 2009, 02:16 PM


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I don't know abt lousy service, but my best service vote goes to HSBC.

Everything I do online. No queue, no hassle. Also a special mention on their tele-banking service, very proficient.

Xuzen






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jeff_v2
post Oct 20 2009, 08:26 PM


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QUOTE(xuzen @ Oct 20 2009, 02:16 PM)
I don't know abt lousy service, but my best service vote goes to HSBC.

Everything I do online. No queue, no hassle. Also a special mention on their tele-banking service, very proficient.

Xuzen
*
yup, most foreign bank do trest their cust. polite and patiently compare to local bank...
foreign bank have their standart of requirement to achive cust satisfaction...
yet, most M'sia stil prefer local bank, Maybank and CIMB due their easy to done transaction...
but its depend on the cust behavior also, cust also need not to be rude to the bank staff rite hmm.gif
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sailou
post Oct 21 2009, 08:32 AM


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Let me offer my share of stories about banks i've come across

Alliance - Somewhere in the late 90s. Forgot to retrieve my ATM card after withdrawal. Lost RM500. When i check with the bank, there were no irregularities. This is when i realized the money will dispense even when the card has not been removed from the ATM. The best part is when you push the card back into the machine, it doesn't require a PIN to withdraw money for the 2nd time. So when i left the card on the machine and someone just need push the card back in to withdraw money from my account.

BSN - Did a monthly saving plan with this bank. Matured after 2 years. Withdraw the savings into another bank. The teller told me they are only allowed to interbank transfer 20k and i have to take the remaining 6k by cash sweat.gif although her colleague told her she can do 2 times interbank transfer. She ignorantly said it is not allowed and gave me the 6k. Hesitantly, i picked it up and proceed to the nearest Maybank. I bank in 5k into a cash deposit machine and it got jammed!! shakehead.gif Worse the bank is already closed but some staffs are still inside the bank. I knocked the grill and ask the security guard to get a staff to help me. Hesitantly, someone came and ask me to fill up a form and got my money back into the account the next day. sweat.gif

AMBank - Apply for loan. Rejected but never bother to inform. You just wait til forever comes. Happened few times.

Bumiputra Commerce Bank (Now CIMB) - Went to change my 567 pieces of RM1 coins when it was announced it will no longer be accepted. The teller said they can only take maximum RM500 and ask me to fill up a form. When i read through the form, it says i'm declaring myself exchanging more than RM500 in RM1 coins. So i ask the teller the form says i'm declaring myself exchanging more than RM500 but why refuse to accept my balance 67 pieces of RM1 coins. She refer to her manager behind and the lady manager spoke loudly to me from her desk, 'There you are having more than 500 pieces with you so you must fill up the form.'
I replied 'But the form says i'm exchanging more than 500 pieces. You are not taking my balance 67 pieces.'
She reply again loudly from her desk, 'We are taking maximum RM500 and you must fill up the form. Some other bank are not even accepting.' I quickly fill up the form, took my money and left. So much written in the newspaper every bank must accept and exchange the RM1 coins they came upon. What a farking policy and a farking rude manager.

Other banks i have had account with:

Maybank - Using M2U so no need to go to the bank for banking. Generally 100% using M2U for banking purposes. I know their CS sucks though but the online banking covers it all.
Citibank - My credit card is with them. So far so good. CS respond is excellent all the time. 24 hour banking.
HSBC - Oklar
Public Bank - Oklar


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airline
post Oct 21 2009, 10:18 PM


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Have to agree HSBC the best.. i go with Power Vantage. Even though, there are limitations eg 4 withdrawals every months, monthly maintenance fee high.
But excellant service
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MilesAndMore
post Oct 21 2009, 11:03 PM


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QUOTE(airline @ Oct 21 2009, 10:18 PM)
Have to agree HSBC the best.. i go with Power Vantage. Even though, there are limitations eg 4 withdrawals every months, monthly maintenance fee high.
HSBC doesn't impose limited withdrawal for PowerVantage. The account fee will be automatically waived if you have RMxxxxx inside HSBC, be it in Time Deposit or your PowerVantage account.

The limited withdrawals only apply to HSBC Toprate Savings and HSBC Amanah Savings Account-i. Refer to the table below.
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airline
post Oct 21 2009, 11:23 PM


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thanks thats pleasant to know. Cause i limit myself 3 transactions every month..

Any way/method/jalan to waive the monthly rm10 in my monthly statement as well?

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MilesAndMore
post Oct 22 2009, 12:02 AM


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QUOTE(airline @ Oct 21 2009, 11:23 PM)
Any way/method/jalan to waive the monthly rm10 in my monthly statement as well?
Eh ? RM10/mth ? I thought the monthly maintenance fee is either RM5 or RM15 ? RM5/mth is for the E-chequeing one and RM15/mth for complete one.

You need to ask them what is the minimum deposit limit in order to get the monthly maintenance fee waived. If i'm not mistaken, for the complete one with a monthly fee of RM15, the monthly fee will be automatically waived if you have at least RM65,000 in deposit with HSBC. As for the PowerVantage with E-chequeing facility only, the RM5 monthly fee can be waived if you have at least RM20,000 of deposit with HSBC.

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patt_sue
post Oct 22 2009, 09:57 AM


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I would say that all government related bank have lousy service, especially BSN ...very slow...like typical government's staff
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airline
post Oct 23 2009, 01:08 AM


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lets say i have more than rm65,000. they waive immediately, or have to call up?

somehow i meet the requirement, and i still get charged. they better reverse it
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MilesAndMore
post Oct 23 2009, 01:14 AM


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QUOTE(airline @ Oct 23 2009, 01:08 AM)
lets say i have more than rm65,000. they waive immediately, or have to call up?

somehow i meet the requirement, and i still get charged. they better reverse it
I just found the fee waiver rules. Here you go.
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mars1069
post Oct 23 2009, 09:32 AM


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RHB in Melaka town quite good, the guy who standing at the help counter is very friendly.
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rockefeller
post Oct 24 2009, 05:54 PM


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standard chartered malaysia in general is very slow in service. i was told by one of the staff they're still using some old system while others have ugraded theirs. so, slow system translates to lousy service. very slow. regardless if you're their priority banking customer.

citibank i find them too rigid. almost inhuman.


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nlik
post Oct 24 2009, 09:45 PM


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As far as I know, Bank Negara Malaysia imposes different regulations for local and foreign bank. So some features offered by local banks may not be offered by the foreign banks because of this, and not because the foreign bank is not capable of doing it.

Huh? 50 cents charge for every 4th Maybank ATM transaction! R U serious? Anyway, my vote in this category goes to Mayabank.

I had a bad experience with Mayabank about 5 months back where I used my ATM card in the cash deposit machine. I didn't realize it until about 3 days later that my card was missing, so I panicked and called the bank to cancel my card. Next day I went to the branch and despite my negotiations, I was charged rm10 for a replacement card.

mad.gif 2 days later, the branch called me to say my ATM card was retained in the CDM and ask me to collect from my home branch. doh.gif

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Anno Domini 00
post Oct 24 2009, 10:00 PM


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Japanese banks (in Japan) offer the best counter service as the tellers are friendly & they smile & thank you for banking with them (especially female tellers, service is like air stewardess class) unlike tellers here, bad attitude, no smile, slow & no personality/charm.




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jeff_v2
post Nov 3 2009, 11:25 PM


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wta, planning to open a current account soon...
which bank is the easiest? thing of rhb or public...
btw, any requirement to open a current account?
thanks
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MilesAndMore
post Nov 4 2009, 12:03 AM


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QUOTE(jeff_v2 @ Nov 3 2009, 11:25 PM)
wta, planning to open a current account soon...
which bank is the easiest? thing of rhb or public...
btw, any requirement to open a current account?
thanks
For Public Bank. ACE account is the only account that you do not need an introducer.
- RM3000 to open an account
- A monthly paper statement
- RM5 service charge per month should the monthly average balance is below RM5,000. Otherwise no service charge at all
- Interest will be paid for all balances exceeding RM5,000 and credited monthly



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jeff_v2
post Nov 7 2009, 09:05 PM


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thanksss...
any info on RHB current account??

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Mooneyes
post Nov 7 2009, 09:30 PM


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BSN is the lousiest bank for me..when i wanna open new acc they told me to go find a photocopy shop to copy my IC..s***ty bank
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laksaUTARA
post Nov 7 2009, 09:43 PM


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PB..
Once i tried to use internet banking service, got to fill the form.
I left out signature part, tis malay guy from the counter shouted
'Siapa punya form, x ada sign nih!! '.... so disrecpecfull,
never went to their bank anymore for transaction, luckily i use internet banking ever since that day
more than 1 year ago.. hate that kind of person. vmad.gif
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darkknight81
post Nov 7 2009, 09:48 PM


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QUOTE(laksaUTARA @ Nov 7 2009, 10:43 PM)
PB..
Once i tried  to use internet banking service, got to fill the form.
I left out signature part, tis malay guy from the counter shouted
'Siapa punya form, x ada sign nih!! '.... so disrecpecfull,
never went to their bank anymore for transaction, luckily i use internet banking ever since that day
more than 1 year ago.. hate that kind of person. vmad.gif
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Besides, 9 out of 10 times the cash deposits machine was down for Kuching. Not sure is it the same with west malaysia.
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wirelessdude
post Nov 8 2009, 10:34 AM


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So far based on my experience, NONE are good.

1) Maybank - applied a gold Amex charge card but got rejected. I know I more than qualify (income >RM20k/mth). Heck, I was even given a Maybank Petronas credit card yet I got rejected for a charge card?? I learned later that they lost my application form.

2) CIMB - applied for a CIMB Enrich Mastercard to collect miles. My experience is most of their partners don't even know about their program. Infact, many partners are unhappy - that's why many leave the program ...even MAS. So at places that you spend money, because you thought you'll get bonus miles, you end up getting nothing.

When I road to Nazir Razak, their head of credit cards wrote back denying everything but sent me leather stuff for appreciation.

You see the PayPass terminals by CIMB at fastfood outlets? Tried to use that once at KFC in Pavilion and the manager told me it doesn't work, i.e. just for show.

3) HSBC - I'm a Premier customer and that means must keep more than RM200k with them. I was given a Relationship Manager (RM) which service sucks and he's only interested to sell me stuff.

I applied loan with 3 years lock-in, he printed agreement with 5 years lock-in instead.

He didn't fill up full-auto-payment for my credit card application as instructed and I ended up paying late charges.

Supposed to get free magazine when I joined as Premier customer but he lost the form, etc. etc.

I talked to the branch manager and he showed his concern but until today, nothing is done about the RM or to correct the screw-ups I suffered.
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MilesAndMore
post Nov 8 2009, 11:00 AM


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QUOTE(wirelessdude @ Nov 8 2009, 10:34 AM)
3) HSBC - I'm a Premier customer and that means must keep more than RM200k with them. I was given a Relationship Manager (RM) which service sucks and he's only interested to sell me stuff.
Request to change RM.

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wirelessdude
post Nov 8 2009, 11:14 AM


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QUOTE(MilesAndMore @ Nov 8 2009, 11:00 AM)
Request to change RM.
*
I did, that's why I spoke to the branch manager. He said he wanted to personally "rectify" all the screw-ups and then change RM for me - at first he actually suggested all 3 of us sit down and talked about it. But until today, he himself has done nothing ...same attitude. I even wrote an email to the Premier department but never got a reply. Sigh!

I've contemplated moving to Stanchart Priority or CIMB Preferred, but I like HSBC's online system, i.e. the ability to view even overseas bank accounts.
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MilesAndMore
post Nov 8 2009, 11:21 AM


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QUOTE(wirelessdude @ Nov 8 2009, 11:14 AM)
I've contemplated moving to Stanchart Priority or CIMB Preferred, but I like HSBC's online system, i.e. the ability to view even overseas bank accounts.
The good news is that Standard Chartered will also have the same feature in December rclxms.gif However, they do not have any retail banking operation in Europe, Australia, New Zealand, Japan, North/Central/South America.

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TryX
post Nov 8 2009, 02:45 PM


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So far public bank no complain hor?? biggrin.gif But when i go PBB, bank in cash. Always have to stuck at long queue to bank in but withdraw money machine no people wanna to touch.... Now Malaysia people very rich, all bank in money no people want withdraw money Lol
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istrong
post Nov 9 2009, 11:10 AM


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I like to bank with OCBC and StandChart, they service is excellence.
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post Nov 9 2009, 01:13 PM


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So far i had my worst experience with Maybank, Public Bank and RHB Bank. their counter service is so bad and the service is so inefficient. the waiting time is so long and the staff at all these three banks were not helpful, sometimes the Public bank staff gives the look that they are so great that they can choose to do or not to do business with the customer. that is what my mother feels as well, banking seem never easy with these three banks. these kind of experience i had it in their branch in Genting Klang

To share with you all, my lecturer said Citibank banking is good because very fast counter service and very friendly staff smile.gif For the KLCC branch
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MilesAndMore
post Nov 9 2009, 02:12 PM


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QUOTE(omniknight86 @ Nov 9 2009, 01:13 PM)
To share with you all, my lecturer said Citibank banking is good because very fast counter service and very friendly staff  smile.gif For the KLCC branch
The one on the third floor on Menara Citibank ? I was there last Friday and do you know what i am going to do next ? I'm going to meet the main banking hall manager. All the customer service officers are LIABILITIES to Citibank ! vmad.gif

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MilesAndMore
post Nov 13 2009, 05:46 PM


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QUOTE
Scam victim seeing red over bank’s lack of urgency


I HAVE been a victim of an Internet scam. Upon realising an hour later that I had been fooled into paying US$1.88 because I was unable to find the website, I immediately made a call to Maybank.

I had to wait for more than 30 minutes before my call was answered. This was way past midnight. I was then redirected to the credit card department and during this time, I had to wait for another 10 to 15 minutes. A woman staff then informed me my card had been charged three times within an hour amounting to RM220.

This was the point where the frus tration began. First, I was advised to check with the merchant if they were fraudulent. Further to that, I was asked how I knew the website would use my card to do any unauthorised transactions, and how they could know my security pin.

The call centre then proceeded to tell me that all Maybank online transactions require a password, which I am not familiar with.

Finally I conceded to pay the abovementioned charges, as all I wanted was for my card to be cancelled to prevent further unauthorised transactions. Now here’s the cherry on top of the whole debacle. I couldn’t cancel my card because it was not lost and because I couldn’t prove that fraudulent charges had been made to my card.

I now had to tell her that I had just dropped my card in a drain and wanted to report a lost card. Five minutes later, her superior told me he had to charge me RM50 for losing my card.

Where is the comfort of security for credit card users after they suspect they had been duped? Plenty could happen between midnight and 8.30 in the morning.

What’s the purpose of a call centre if I still need to make a formal complaint at the nearest Maybank? Is this standard procedure?

D. SOON,
Kluang.

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airline
post Nov 13 2009, 11:26 PM


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Citibank ok what. If any problem, just inform the Citi Phone?
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leongal
post Nov 14 2009, 12:28 AM


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well, i find that ocbc is good....from all the banks that i have contacted and have accounts with....the customer service seems to be good....
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Gutty.T
post Nov 29 2009, 01:50 AM


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Hi all, beware of Maybank!

Last month, I lost my debit card and would like to replace my card at Equine Park Maybank branch. I was told by the bank official that due to my account was opened at penang branch, so they need a piece of statement (i dun know wat statement is that)from penang branch then only they can proceed my replacement. About 45min+keep asking, just to wait for a piece of paper fax from penang to selangor. Fine! But, after i finish sign all the documents then only the officer told me THE FAXING SERVICE WILL BE CHARGE FOR RM10!!!

IDIOT!!!



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LiQuiD
post Nov 29 2009, 01:54 AM


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I never like Maybank except their Maybank2u facility. They just suck..more like a government service dept nowadays
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Gutty.T
post Nov 29 2009, 01:58 AM


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LiQuiD: just make sure u dun lost your card will do.. all go online..
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leongal
post Nov 29 2009, 09:34 AM


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i still reckon that cimb has the slowest in service; to get out the FD and only 4 customers.....need more than an hour..........
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santaclaus
post Dec 11 2009, 12:17 PM


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vmad.gif wanna complaint bout RHB again ... is it when this already bullshit bank got worse when KWSP came in? all government department also hafta make watever they involved to transform into something worse only they satisfied?

i got a letter from RHB said my current account is dormant. This account with OD is applied when i got my house loan with them. So since my mum is going to RHB , i asked her to bank in some cash to activate this account.

When my mum came bek , she told me the CS at RHB say cant bank in. Hafta go there personally , inform the CS , run a thumbprint check , bank in some money , then only the account will re-activate. WTF , last time SCB oso no nid so mafan , juz bank in money will do ma ... y this bloody bank so many stupid rules. some more they dunno their CS damn 9 slow , everytime go thr hafta wait so long. wasting other ppls time.

so i tulan , i said juz close it. The Cs said if wanna close , hafta write a letter. Then i said i come , u draft the letter then i sign. Answer , Cannot. then i ask any account closing form? answer , no. ok fine , so means i gif a letter ok liao? no , after gif letter , wait OD terminate , then fill in close account form , then onli can close CA. Then nid me n my wife to sign. I said since when opening we already stated "either one to sign" ... stil cant mad.gif

Last time i go HSBC to close my CA. i juz gif them a letter , then they do the rest. The CS fill in the forms , I juz sign. Tht account oso joint with my wife but dun nid both to sign coz when open we also stated " either one to sign". WTF is this RHB doing? always gif ppl do additional steps when something simple can b done. always wanna thumbprint check , they play tht device till addicted izzit?


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elru
post Dec 11 2009, 01:05 PM


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standard chartered, recently opened a priority account in KD with them, and their services is the best! very friendly and efficient.

maybank has good M2U online banking system and their CS so far havent given any problem to me. services in TTDI i must say is fast and good too.

RHB, i used their services when i was studying few years back, but decided to close it because they charge RM30 for each online transaction which i find it very very very stupid, BANNED.

cimb, recently also opened an account with them in KD too, but the particular so-called 'financial consultant', other than her pretty face, i really doubt her capability to do anything.

1.requested a facility thru her, it took almost 3 months to processed with lots of excuses. no choice have to push her to the max.

2.ask her help to apply DA is also like been thru hell, if she so lazy to do or follow up then she should have let me know, i dont mind to do it myself, because i only want result.

3.lastly asked her to close a current account for me until one week later is still not being done. i personally went there first thing in the morning, surprisingly saw her being early and was happily chatting on her mobile but she wasnt aware i was there. i straight took a number and went straight up to the counter to request my account to be closed and money to be transferred on the spot, was about to make a scene when i realized she was so lazy that she didnt do anything about that account. but fortunately for her, the floor manager handle the situation very professionally, so i let it pass.

but for future loans, accounts, facility...etc with this bank, BANNED! what is the point if they give good rates when their CS cant even do things right. might even rugi more if imposed by late charges.

This post has been edited by elru: Dec 11 2009, 01:13 PM
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MilesAndMore
post Dec 11 2009, 02:34 PM


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QUOTE(santaclaus @ Dec 11 2009, 12:17 PM)
WTF is this RHB doing? always gif ppl do additional steps when something simple can b done. always wanna thumbprint check , they play tht device till addicted izzit?
As far as i am concerned, this is also the ONLY bank that will scan all the money handed to them at the teller counter even if you are just trying to deposit a few thousands Ringgit in cash sweat.gif All other banks such as Public Bank, Maybank, CIMB Bank, AmBank and Standard Chartered all do not even bother to scan it even when i try to deposit more than RM10,000 of cash at the teller counter.
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leongal
post Dec 11 2009, 04:45 PM


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Got the most stupid service at the Pariah Bank - Public Bank vmad.gif

My bf wanted to open a FD account there. Went there about 1sth lunch time, the officer ask us to come back at 2pm cos the customer service officer went out for lunch. Never mind that. Then, we came back, waited for close to 30 minutes - because there is only one customer service officer, despite 4 counters. Then, it was our turn. The machine can't read the chip from my bf's ID card - vmad.gif u noe wat the officer say? "u need to change your ID card only can open FD account?" vmad.gif wth?

Never mind, then we decided to withdraw the money, have to wait for 30 over people only our turn vmad.gif when it was our turn vmad.gif the officer say we can't withdraw more than rm10k wth? it is our money, and the actual person vmad.gif is present to withdraw the money, can't be done? vmad.gif dam mad

despite all the awards and titles vmad.gif that this Pariah Bank has gotten, what type of service is it giving? vmad.gif
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cic.lemur
post Dec 11 2009, 05:42 PM


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QUOTE(leongal @ Dec 11 2009, 04:45 PM)
Never mind, then we decided to withdraw the money, have to wait for 30 over people only our turn vmad.gif when it was our turn vmad.gif the officer say we can't withdraw more than rm10k  wth? it is our money, and the actual person vmad.gif  is present to withdraw the money, can't be done?  vmad.gif dam mad
That's strange, even BSN got a quota of 20K a day withdrawal.

For me the worst bank would be BSN, no bank draft no nothing, it's a bank for poor people.
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MilesAndMore
post Dec 11 2009, 11:10 PM


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QUOTE(leongal @ Dec 11 2009, 04:45 PM)
My bf wanted to open a FD account there. Went there about 1sth lunch time, the officer ask us to come back at 2pm cos the customer service officer went out for lunch.

You should lodge a complain regarding this matter to the bank HQ as there should be at least one customer service officer on duty during lunch hour.


QUOTE(leongal @ Dec 11 2009, 04:45 PM)
Never mind that. Then, we came back, waited for close to 30 minutes - because there is only one customer service officer, despite 4 counters. Then, it was our turn. The machine can't read the chip from my bf's ID card -  vmad.gif u noe wat the officer say?   "u need to change your ID card only can open FD account?"  vmad.gif wth?

It is the same with Maybank, CIMB Bank, RHB Bank, HSBC and many other banks. You cannot open a new account or withdraw your money if their system cannot read your MyKad.


QUOTE(leongal @ Dec 11 2009, 04:45 PM)
Never mind, then we decided to withdraw the money, have to wait for 30 over people only our turn vmad.gif when it was our turn vmad.gif the officer say we can't withdraw more than rm10k  wth? it is our money, and the actual person vmad.gif  is present to withdraw the money, can't be done?  vmad.gif dam mad

That is because your boyfriend's account holding branch is not at the Public Bank branch you and your boyfriend at this afternoon. For over the counter inter-branch cash withdrawal, the maximum limit per day is only RM10,000. All other banks have similar rules but the maximum limit is different. For example :
- Maybank > RM25,000
- CIMB Bank > RM50,000
- RHB Bank > RM5,000

If you do the withdrawal at your account holding branch, there is no maximum limit. You are allowed to withdraw any amount you'd like.


QUOTE(leongal @ Dec 11 2009, 04:45 PM)
despite all the awards and titles vmad.gif that this Pariah Bank has gotten, what type of service is it giving?  vmad.gif
You really should lodge a complain about the absence of all customer service officers during lunch hour. They are not allowed to leave the banking hall without anyone at the customer service desks. Clearly they have violated the company's rules.

This post has been edited by MilesAndMore: Dec 11 2009, 11:12 PM
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arthurlwf
post Dec 12 2009, 12:13 AM


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QUOTE(leongal @ Dec 11 2009, 04:45 PM)
Got the most stupid service at the Pariah Bank - Public Bank vmad.gif

My bf wanted to open a FD account there. Went there about 1sth lunch time, the officer ask us to come back at 2pm cos the customer service officer went out for lunch. Never mind that. Then, we came back, waited for close to 30 minutes - because there is only one customer service officer, despite 4 counters. Then, it was our turn. The machine can't read the chip from my bf's ID card -  vmad.gif u noe wat the officer say?  "u need to change your ID card only can open FD account?"  vmad.gif wth?

Never mind, then we decided to withdraw the money, have to wait for 30 over people only our turn vmad.gif when it was our turn vmad.gif the officer say we can't withdraw more than rm10k  wth? it is our money, and the actual person vmad.gif  is present to withdraw the money, can't be done?  vmad.gif dam mad

despite all the awards and titles vmad.gif that this Pariah Bank has gotten, what type of service is it giving?  vmad.gif
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You're not alone, my impression on Public Bank is going down too especially on their stupid online banking to create FD
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buysell
post Dec 12 2009, 02:24 PM


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After reading all the post here, I see diferent people complaint diferent bank and seem like all our bank are no good. I personally think there's no such thing called best or lousiest bank in this world cause every bank has their own flaw. Always remember, human are not perfect so dont expect bank customer service to be perfect. They are human too, you know? sweat.gif
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bekman
post Dec 12 2009, 02:34 PM


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QUOTE(buysell @ Dec 12 2009, 02:24 PM)
After reading all the post here, I see diferent people complaint diferent bank and seem like all our bank are no good. I personally think there's no such thing called best or lousiest bank in this world cause every bank has their own flaw. Always remember, human are not perfect so dont expect bank customer service to be perfect. They are human too, you know? sweat.gif
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Totally agree. rclxms.gif
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kei18kun
post Dec 12 2009, 04:28 PM


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instead of complaining why not have a topic which says best service...all day complaining feel so negative...although i also got plenty to complain tongue.gif
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1349
post Dec 13 2009, 02:45 AM


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I will say Hong Leong Bank because staffs is rude argue scold customers and irresponsible and always look down on young customers.

Some more very lousy services especially for credit card matter and statement always reach late than the due date and "TIPU" our interest.

Hong Leong Bank send reminder letter after due date stated in the mentioned letter asking to contact the incharge person while assigned a credit agent to collect on behalf while there's a lawyer letter coming at the same time. When call to the incharge person she say she is not incharging on the case and ask to contact another person, then when call to the "another person", he say no longer incharge, then I ask who should I look for to settle the case and they say don't know. but the credit agent as the outsider (not from Hong Leong Bank) keep calling asking for the payment which they charged wrongly on the month with 8 months interest some more. I ask the agent how come then he say he don't know, he just collect on behalf only and insist must pay on the day he calling even wrong.

TIPU interest plus waste my phone money.....lousiest bank compare to other...
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muscaa
post Dec 13 2009, 09:10 AM


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BSN & CIMB obviously bad. Bank rakyat is in the list too. Havent tried bank islam yet (dont dare to rclxm9.gif ).

Public bank should be good - but i have met with their lousy staff & officer once. Wasted a lot of time just to buy a piece of bankers cheque. cry.gif

In the end - it is the staff who bring down the name of the bank - if they got lousy attitude

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leongal
post Dec 13 2009, 09:57 AM


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further to that, last year, when my bf wanted to open a FD account with his under-18 years old brother name as second holder in Public Bank, it is not allowed - because will need parent's name; but this problem is not an issue in other banks like CIMB, Alliance Bank and Eon Bank.... vmad.gif
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Hobbez
post Dec 13 2009, 04:22 PM


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I think CIMB and PB are the worst, dunno which one comes 1st. biggrin.gif

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buysell
post Dec 14 2009, 06:14 PM


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Bank service is not lousy or bad, it is the person the human who serve you is giving you lousy service. Please understand that before blaming on the bank itself. Please talk to the manager of the bank if you're not happy with their service and point the person out infornt of the manager next time. You have the rights to do so, remember that also. cool2.gif
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leyley
post Dec 14 2009, 09:59 PM


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Maybank is truly the champion in this kinda title.
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elru
post Dec 14 2009, 11:37 PM


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QUOTE(buysell @ Dec 14 2009, 06:14 PM)
Bank service is not lousy or bad, it is the person the human who serve you is giving you lousy service. Please understand that before blaming on the bank itself. Please talk to the manager of the bank if you're not happy with their service and point the person out infornt of the manager next time. You have the rights to do so, remember that also. cool2.gif
*
what you said is true. but i also believe the way the employee behaves also depends on the how serious is his/her working attitude, professionalism & the working culture in that particular branch. if they were able to survive this far, i bet their supervisors aint much different actually, with that particular branch.

This post has been edited by elru: Dec 14 2009, 11:57 PM
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YummYMoCHa
post Dec 15 2009, 12:55 AM


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maybank at kpmg tower!!!!!! 6 counter there but just open 3 counter, then the staff too slow motion... 10 numbers have to wait for almost 45 minutes, then process a TT need to use half an hour...
Some more, fax over the document to the branch and call to confirmation, no one answering the call, after they call back to you, they just directly scold you why never call to them to confirm the fax..... W**...


Added on December 15, 2009, 1:06 am
QUOTE(buysell @ Dec 14 2009, 06:14 PM)
Bank service is not lousy or bad, it is the person the human who serve you is giving you lousy service. Please understand that before blaming on the bank itself. Please talk to the manager of the bank if you're not happy with their service and point the person out infornt of the manager next time. You have the rights to do so, remember that also. :cool2:
*
erm... i think the employee are essential element in the bank. if the staff not working efficiency, then it might affect the bank service performance too... and dun forget GOOD SERVICE FROM BANK'S STAFF also one of the "product" promoted by bank.. therefore there are linkage btwn bank service and staff who providing service. :p

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MilesAndMore
post Dec 15 2009, 01:40 AM


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QUOTE(YummYMoCHa @ Dec 15 2009, 12:55 AM)
Some more, fax over the document to the branch and call to confirmation, no one answering the call, after they call back to you, they just directly scold you why never call to them to confirm the fax..... W**...
What ? They actually dare to scold their customers ? I would have gone nuts if i were you vmad.gif

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cic.lemur
post Dec 15 2009, 12:56 PM


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QUOTE(1349 @ Dec 13 2009, 02:45 AM)
I will say Hong Leong Bank because staffs is rude argue scold customers and irresponsible and always look down on young customers.

Some more very lousy services especially for credit card matter and statement always reach late than the due date and "TIPU" our interest.
I have to agree that Hong Leong bank is 'TIPU' people bank, I have dealt with so many banks, other banks may have suck customer service, but Hong Leong is the only bank so far which deliberately mislead and took advantage of me.
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thesoothsayer
post Dec 15 2009, 01:40 PM


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I would like to add my vote to HLB. Was a few years ago and I can't remember all the details, but I remember closing my account with them just a week or two after opening my account because of some terrible service and regulations that did not make sense to me.
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leongal
post Dec 15 2009, 06:38 PM


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tis article shows how bad the service is in HLB: http://malaysianmirror.com/homedetail/45-h...g-of-no-returns
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buysell
post Dec 15 2009, 08:42 PM


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QUOTE(elru @ Dec 14 2009, 11:37 PM)
what you said is true. but i also believe the way the employee behaves also depends on the how serious is his/her working attitude, professionalism & the working culture in that particular branch. if they were able to survive this far, i bet their supervisors aint much different actually, with that particular branch.
*
..no comment on "snake mouse one nest". tongue.gif

QUOTE(YummYMoCHa @ Dec 15 2009, 12:55 AM)

Added on December 15, 2009, 1:06 am
erm... i think the employee are essential element in the bank. if the staff not working efficiency, then it might affect the bank service performance too...  and dun forget GOOD SERVICE FROM BANK'S STAFF also one of the "product" promoted by bank.. therefore there are linkage btwn bank service and staff who providing service. tongue.gif
*
Sometimes, this things will happen but not often. Maybe period come on that day, sleep or mood no good could lead to such behaviour and you can't avoid them. Not everyone could control they're emotion well for daily life as I said before customer service are human too. I do know how it feel when being treated badly but do remember, we dont live forever, dont take all the matter too serious and you will live happier. The only solution you have is closing your account and move on to another bank's but the truth is that won't help neither. Trust me, no bank in this planet earth provide a high percentage of good service to all their customer. This is all human fault, blame it on our god who created us not perfect if you believe there's a god loh.. of course. sweat.gif

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post Dec 16 2009, 12:34 AM


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QUOTE(MilesAndMore @ Dec 11 2009, 02:34 PM)
As far as i am concerned, this is also the ONLY bank that will scan all the money handed to them at the teller counter even if you are just trying to deposit a few thousands Ringgit in cash  sweat.gif    All other banks such as Public Bank, Maybank, CIMB Bank, AmBank and Standard Chartered all do not even bother to scan it even when i try to deposit more than RM10,000 of cash at the teller counter.
*
Er once I just withdraw 20k from CIMB and walk over to PBB with the money and that idiot teller actually scan all the money and instead of using the machine to count she used her hand..... the process took pretty long and I got kinda fedup and she told me it's to prevent counterfeit money doh.gif
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1349
post Dec 20 2009, 01:34 AM


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QUOTE(cic.lemur @ Dec 15 2009, 01:56 PM)
I have to agree that Hong Leong bank is 'TIPU' people bank, I have dealt with so many banks, other banks may have suck customer service, but Hong Leong is the only bank so far which deliberately mislead and took advantage of me.
*
yes yes yes...totally agree with you...this is one of my experience from this bank.Always mislead their customers and when anything happen they just say "you should know that"........wow! expecting all their customers understand and know the hidden terms & conditions of their product...what a lousiest bank compare to other banks???? vmad.gif


Added on December 20, 2009, 1:51 am
QUOTE(buysell @ Dec 15 2009, 09:42 PM)
..no comment on "snake mouse one nest". tongue.gif
Sometimes, this things will happen but not often. Maybe period come on that day, sleep or mood no good could lead to such behaviour and you can't avoid them. Not everyone could control they're emotion well for daily life as I said before customer service are human too. I do know how it feel when being treated badly but do remember, we dont live forever, dont take all the matter too serious and you will live happier. The only solution you have is closing your account and move on to another bank's but the truth is that won't help neither. Trust me, no bank in this planet earth provide a high percentage of good service to all their customer. This is all human fault, blame it on our god who created us not perfect if you believe there's a god loh.. of course. sweat.gif
*
I think you are working in bank huh???

Yes,every human isn't perfect but everyone has to be responsible for others and also ourselves right?! if the banker treat you on "that way" is all because he/she moody on the day then you think it's fair to us as the customer or to some who innocent? if nobody complaint then how the bank can improve or notice their staffs giving sucks services on behalf of the bank itself? is about professionalism.....if you as the banker don't have what it takes then better don't work in the bank or any other service sector.be your own boss and be bossy la...see how is the return and if you still can survive then wish you continuos "good luck"....

p/s:I'm not saying anyone here just some advice to the bankers

(is it if we as the customer moody on the day then we can simply scold our banker?cannot right?then why the banker can?we as the customers also human what???) doh.gif

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santaclaus
post Dec 23 2009, 11:03 AM


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now i really damn tulan liao .... i went to RHB with a letter stating i wanna closed my joint current account with the photocopy of both me n my wife ic. this is wat they ask me to bring. i already tulan last time when i go alone n they refuse to do it for my despite when opening account stated "either 1 to sign". so i tot juz for once i prepare all the BS documents they nid. now tht knn said i had to get my wife here to close together. vmad.gif i said ppl no nid to work ar ... come here n thr ... then he said nid an authorize letter from my wife ... i said i already had a letter signed by her but he insist my wife to issue a letter stating she cant come to the bank n authorize me to close it. WTF ....

when withdraw money can 1 to sign ... now wanna close nid both to come. wat is this shit ... somemore i already fed up n prepare the BS documents , n i stil dun understand y they wan our photocopy of ic ... we r closing not opening account. cant they juz call my wife to clarify if they so scared. ppl close oso scared , open oso scared. Really Hopeless Bastards these ppl.

Any1 know wat to do to release my anger to them. i wanna make them know they r idiots. if i juz go scold them , they no rasa 1 ... some more feel like im org kampung nvr went to bank b4 vmad.gif
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leongal
post Dec 23 2009, 12:54 PM


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QUOTE(santaclaus @ Dec 23 2009, 11:03 AM)
now i really damn tulan liao .... i went to RHB with a letter stating i wanna closed my joint current account with the photocopy of both me n my wife ic. this is wat they ask me to bring. i already tulan last time when i go alone n they refuse to do it for my despite when opening account stated "either 1 to sign". so i tot juz for once i prepare all the BS documents they nid. now tht knn said i had to get my wife here to close together. vmad.gif  i said ppl no nid to work ar ... come here n thr ... then he said nid an authorize letter from my wife ... i said i already had a letter signed by her but he insist my wife to issue a letter stating she cant come to the bank n authorize me to close it. WTF ....

when withdraw money can 1 to sign ... now wanna close nid both to come. wat is this shit ... somemore i already fed up n prepare the BS documents , n i stil dun understand y they wan our photocopy of ic ... we r closing not opening account. cant they juz call my wife to clarify if they so scared. ppl close oso scared , open oso scared. Really Hopeless Bastards these ppl.

Any1 know wat to do to release my anger to them. i wanna make them know they r idiots. if i juz go scold them , they no rasa 1 ... some more feel like im org kampung nvr went to bank b4  vmad.gif
*
an alternative is withdraw the monies to a bear minimum and leave it the account there until they "makan" all the remaining monies....i did tat last time....

write to the newspaper to complain

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edyek
post Dec 23 2009, 12:55 PM


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My vote goes to Hong Leong Bank.
I hate most of their staff attitude.
Use to have a company current account there, but they mess up my payment by not processing my cheque. Due to that, my client keep complaining about the late payment and bla bla bla. Call them up, and they don't follow up for me and instead keep my case KIV for 2 weeks. End of the story, I close my company current account.

My vote for satisfactory services :-

1. Maybank - My company current account, mb2u is good for paying bills
2. HSBC - CC and private banking
3. AMbank - Savings and private banking
4. Public bank - Car loans, housing loan and commercial property loan


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iamkid
post Dec 23 2009, 05:27 PM


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Maybank is most terrible....! I need to make appointment to open a saving account and the customer service..my GOD she think she is what?
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santaclaus
post Dec 23 2009, 06:09 PM


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i tried to issue a cheque to clear up the amount then let it close itself. but its dormant. so since they nid me to go to the bank to activate i might as well close it sonce im thr.

anyway , settle with the bank manager liao. i realised these idiots onli work when u scold them n better yet if u scold their boss.

went thr n show the letter to an officer , same thing she pass to the manager then say my wife haf to some together.below r some brief about our conversation :

rhb : you punya wife kena datang la
me : kena kerja la kak , ingat semua orang senang sangat tiap-tiap hari boleh datang ke?
rhb : tapi ini bank punya rules
me : kenapa hsbc takde problem macam ni? sama juga sudah cakap either 1 to sign. kalau u suka boleh call my wife to clarify la ....
rhb : alah , janganla samakan kitaorang dengan bank lain
me: kalau dah tau bank sendiri ada problem , ikutla cara orang lain. sekejap nak doc ini , sekajap nak doc itu , berapa surat yang u orang nak?

rhb : okla , sekarang i tutup u punya akaun then transfer the balance into u punya saving. boleh?
me : macam ni kan senang ... thank you.

c ... actually they can fix the thing very fast. but everytime they must make u tulan then scold them onli they wanna do. they dun realised this way had wasted a lot of time n their reputation as well? i juz think tht they try to push this n tht so tht they dun nid to work so much ... stupid bank

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Haihzz
post Dec 23 2009, 06:12 PM


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have troublr once reseting my PBB online password. took me almost 2 hours being pass around from counter to counter.. no one seem to knows how to ..

cant they just let us do it online or via phone call..

need IC , lesen. ..in the end 2 hours for just a password reset
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Darkmage12
post Dec 23 2009, 07:24 PM


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QUOTE(Haihzz @ Dec 23 2009, 06:12 PM)
have troublr once reseting my PBB online password. took me almost 2 hours being pass around from counter to counter.. no one seem to knows how to ..

cant they just let us do it online or via phone call..

need IC , lesen. ..in the end 2 hours for just a password reset
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It seems the customer service there doesn't know what to do. The process only takes 5 minutes. I have been to some which would take you the whole day.
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MilesAndMore
post Dec 23 2009, 11:40 PM


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QUOTE(iamkid @ Dec 23 2009, 05:27 PM)
Maybank is most terrible....! I need to make appointment to open a saving account and the customer service..my GOD she think she is what?
Wow ! Mind to tell us which Maybank branch is that ?


QUOTE(santaclaus @ Dec 23 2009, 06:09 PM)
rhb : alah , janganla samakan kitaorang dengan bank lain
me: kalau dah tau bank sendiri ada problem , ikutla cara orang lain. sekejap nak doc ini , sekajap nak doc itu , berapa surat yang u orang nak?

rhb : okla , sekarang i tutup u punya akaun then transfer the balance into u punya saving. boleh?
me : macam ni kan senang ... thank you.
LOL ! You should have told them you'd like cash because you now want to close the savings account as well. If they ask you why ? Tell them : "malaslah i nak tengok muka kamu" laugh.gif

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4Rings
post Dec 24 2009, 06:26 AM


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I have 3 bank accounts and I vote Maybank the lousiest.
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nestleomega
post Dec 24 2009, 10:50 PM


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i have many bank account, CIMB, Maybank, OCBC, Bank Islam, and BSN.

Staff at Maybank branch at my place like to take their sweet time. attitude of staff at Bank Islam is...very "unprofessional"

BSN, theres no need for me to describe. hoepeless.

CIMB is perhaps the best, good customer service. same as OCBC.

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xuanxuan
post Dec 25 2009, 05:19 PM


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I been CIMB few days ago to cancel my credit card.

But their staff told me that unable to check my outstanding balance through their system and ask me to call their call center. I been queue-up for 20mins and get those answer rclxub.gif

And I tried to contact their call center, keep me holding and I wasted 30mins to make call, still nobody answer my phone doh.gif


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Darkmage12
post Dec 25 2009, 09:59 PM


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QUOTE(xuanxuan @ Dec 25 2009, 05:19 PM)
I been CIMB few days ago to cancel my credit card.

But their staff told me that unable to check my outstanding balance through their system and ask me to call their call center. I been queue-up for 20mins and get those answer  rclxub.gif

And I tried to contact their call center, keep me holding and I wasted 30mins to make call, still nobody answer my phone  doh.gif
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I saw customers using their phone there to call instead of ur own phone.
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xuanxuan
post Dec 26 2009, 05:01 AM


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QUOTE(Darkmage12 @ Dec 25 2009, 09:59 PM)
I saw customers using their phone there to call instead of ur own phone.
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I'm using mine own handphone to call woh.

But, even I can use their phone to call CIMB's call center, I dont think so the staff can allow me to stay there for long long since she may need to use that phone too.
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leongal
post Dec 26 2009, 08:26 AM


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wta - now banks allow customers to use handphone to talk inside the bank?
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MilesAndMore
post Dec 26 2009, 09:27 AM


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QUOTE(xuanxuan @ Dec 26 2009, 05:01 AM)
I'm using mine own handphone to call woh.

But, even I can use their phone to call CIMB's call center, I dont think so the staff can allow me to stay there for long long since she may need to use that phone too.
Usually when we go to their office to enquire something about our credit card and if there is a need to call their credit card centre in KL, they will let us to call using their office phone.


QUOTE(leongal @ Dec 26 2009, 08:26 AM)
wta - now banks allow customers to use handphone to talk inside the bank?
Supposedly they are not allowed to but banks in Malaysia nowadays as much less stricter and there simply is nobody there to enforce the rule. I see people talking using their cellphone all the time inside the bank and no one is asking them to leave the bank's premise, not even the guard. Remember the days when all the teller counters had grilled and a thick tempered glass on ? All those are gone as far as i am concerned ... well, except for some government owned banks such as BSN sweat.gif

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leongal
post Dec 26 2009, 10:01 AM


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QUOTE(MilesAndMore @ Dec 26 2009, 09:27 AM)

Supposedly they are not allowed to but banks in Malaysia nowadays as much less stricter and there simply is nobody there to enforce the rule. I see people talking using their cellphone all the time inside the bank and no one is asking them to leave the bank's premise, not even the guard. Remember the days when all the teller counters had grilled and a thick tempered glass on ? All those are gone as far as i am concerned ... well, except for some government owned banks such as BSN  sweat.gif
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nod.gif ya....i was kinda stunned when nobody cares when some people just speak on the phone inside the bank, like nobody business; and also the no-handphone sticker has been removed....so, just wondering how has it changed...
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enmavel
post Dec 27 2009, 05:00 AM


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I go to these banks in Perak, Pahang, N Sembilan, Johor & Selangor. Some more frequent than the others.

1) Maybank - crowded like pasar malam, hence the service is also the same standard. Some staffs provide good customer service, some dun. Depends on luck. Generally i dun expect much, & i dun go to pasar malam very often.

2) Public Bank - crowded like kopitiam, hence service is quite efficient. U get served promptly. Most staffs are friendly, like meeting ur frens in kopitiam (not only 1 branch, i've mentioned a few branches in the states above).

3) HSBC - like cafes. Efficient service, good customer service, very professional manner.

4) StandChart - Nice ambient like a posh restaurant, but not comfortable getting too close sitting next to the staffs. I like to maintain my personal space when dealing with strangers.

5) HLB - service is slow, internet banking not convenient, canceled the saving, current & credit card accounts. Dun wish to have anything to do with HLB.


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$Dream$
post Jan 2 2010, 07:48 AM


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nobody nominate Affin? i'll vote for it..

2 ppl in queue but have to wait up to 10 minute to make deposit.. gosh.. mad.gif




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melthq
post Jan 2 2010, 01:02 PM


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RHB Bank, Lousiest Customer Service
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MilesAndMore
post Jan 2 2010, 05:01 PM


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QUOTE($Dream$ @ Jan 2 2010, 07:48 AM)
nobody nominate Affin?  i'll vote for it..
Most likely because not many people are using Affin Bank laugh.gif Simply ask one of the people walking on street and i bet some of them are not even aware of Affin Bank existence.
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Amanda99
post Jan 2 2010, 05:57 PM


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Maybank - slowpoke service....counter has 6 or 7, but 2 person manning....feels like when you go to any government dept. Staff does not know their own product, asks you to sit there, and they go to the back and call up the HQ...Hillarious ! laugh.gif laugh.gif Then they come back and say sorry....HQ line busy ! WTF ! laugh.gif laugh.gif laugh.gif laugh.gif

I'm not a customer but this is from real experience following a fren to a branch.


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! Love Money
post Jan 2 2010, 08:27 PM


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not to complain lousy service but to praise 1...
i m registering my CC to paypal to upgrade flickr account...
once i click confirm straight away HSBC personal call me within 2seconds...
very fast and efficient service rclxms.gif
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$Dream$
post Jan 3 2010, 12:14 AM


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QUOTE(MilesAndMore @ Jan 2 2010, 05:01 PM)
Most likely because not many people are using Affin Bank  laugh.gif  Simply ask one of the people walking on street and i bet some of them are not even aware of Affin Bank existence.
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maybe:P ,no choice la my car loan was from Affin..
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leongal
post Jan 11 2010, 08:06 PM


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today i keyed in the wrong secured code for online transaction with my credit card (maybank). therefore, it asked me to call the customer service....but vmad.gif no one picks up the phone vmad.gif is it so many people calling in? or, there isn't any people working? vmad.gif
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danlhct
post Jan 15 2010, 12:54 AM


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QUOTE(leongal @ Jan 11 2010, 08:06 PM)
today i keyed in the wrong secured code for online transaction with my credit card (maybank). therefore, it asked me to call the customer service....but vmad.gif no one picks up the phone vmad.gif is it so many people calling in? or, there isn't any people working?  vmad.gif
*
Ooooh Maybank? That is normal.
Sometime I wait until 30 minutes during day time (not lunch time and not dinner time) pun tak ada orang answer the call.
After 11pm lagi teruk. I was been told by the customer service only 2 persons are on duty.
But, American Express (by Maybank) is very much better. Waiting time usually not more than 1 minute.
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leongal
post Jan 15 2010, 11:05 AM


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if u were to sit at dataran maybank after lunch hours; around 230 to 300 you can see many of their staff coming back from lunch, taking one or two shopping (jusco) bags [which implies they go shopping at midvalley]....and you will understand how "efficient" they are..........
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numbertwo
post Jan 15 2010, 01:47 PM


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It is very much a "which BRANCH of Which Bank offers the lousiest servce". Is not about the bank, is about an individual branch usually.
The maybank in my area is quite pro, as good as the HSBC branch office in my area..
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Bobby C
post Jan 15 2010, 04:32 PM


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Just notice this topic. Re-paste my previous comment here.


1. HSBC - 9/10 (User friend & secure internet banking, well maintained ATMs, competitive loan rate, call to check when unusual usage of credit card, good gift offer by credit card, clean and less crowded counter etc)

2. Public Bank - 8/10 (supper efficiency counter service, well maintained ATMs, competitive loan rate etc)

3. Hong Leong Bank - 5/10 (idoitic computerised generated letters which nobody cares to read before they send, regular breakdown of ATMs etc)

4. Standard Chart - 4/10 (telephonist that did not follow instruction to stop junk smses even after 5 calls, forcing credit cards to your throat with own activation even you did not apply, you deposit money to reduce loans they give u free credits ask you to spend more and buy their unit trusts, their unit trust sales gals/boys call financial planner/consultant whatever - nice title though, instead of saving reducing debt they ask you to spend buy unit trusts, simply claiming issurance charges to your loan account without your knowledge and have to write letters to ask for refund etc)

5. Maybank - 2/10 (3 paxs waiting took half hour to clear the counter, 2 hrs waiting to replace ATM card till I gave up withdraw all left rm1 to auto close, ban for life thereafter, ATM always breaks down can 2 deposit machines at the same time so ask you to come back other day)

As of today, I downgrade Stand Chart to 3/10 for never cancel credit card that I never apply, never call back, after so many calls still send junk smses to ur hp.


In short,

Maybank - Top lousiest local bank

Stand Chart - Top lousiest foreign bank

After loan mature, I'll transfer all money out from Stand Chart and ban for life. thumbup.gif

Thks for allowing me to say my