I don't have acct with other banks except Public Bank and Citibank. I'm happy with the service by PB but not so with Citibank.
Citibank -- issues I have/had:
1. I have not receive the Debit card that should replace my Citicard. They said 'it will take 2 months' to receive the said card.
2. I went to their bank and personally fill-in the change of address and phone # because I moved. The staff said, my details will be updated in 4 days. After 3 weeks, my details has not been updated. I have to make a follow-up via email and in 24 hours, they did the update. I wasted my time in going to their bank and fill-in the form.
3. I inquire via phone if they have secure credit card (FD pledge). The staff in credit card department said "Please call our credit card department in KL". I'm in Penang BTW. I phone their KL office, no one is available to respond most of the time. After few days, I phone them again but this time, I choose to connect to their "deposit" department and finally, I spoke to a person who have idea that their company, Citibank has secure credit card option.
4. I hate automated response of their phone system (press this, press that thingy). PB's phone line is better (at least here in Penang). Customer Service answers the phone in seconds.
Public Bank issue: No issue with their service. I can only hope that they will add more rewards or promotion for existing customers.
Which Bank the lousiest Service.