A few days ago, Hong Leong Bank mortgage centre sent me a letter to inform progressive release. The problem is ... while the letter is addressed to me, the info in the letter belongs to someone else. The letter's content is clearly not for my eyes!

I dunno how their system allow info from 2 different and unrelated customers into the same letter. (The bottom part of the letter is where my name and address is cc-ed, displayed in the window envelope and thus sent to me)

I have alerted their call centre and requested for an investigation and explanation as I, too, currently have a banking relationship with Hong Leong Bank. Though this relationship may be end very soon. This is a very serious blunder.

if so, then the CSE would/could have told me that when i called earlier?