this is the first time my boss send me on a business trip on airasia to penang... previously MAS

and how disapointed i was ... here's my story

going to penang
there's 3 seats at one side, since it was a airbus320... i sat at the centre and a girl sat beside of me... i put my bag on the left seat... and before flying the stewardess said i have to put the bag onto the top compartment... ok, i passed her my bag.. and she say "sorry, later i got backache" and i was like WTF!!!! it is just a f***ing laptop... the girl next to me had to get up and make space for me to put the bag up how paiseh i was ... i wonder why hire such weaklings... if there's an emergency then go help all of the passengers... i admit it is my fault for not putting it up earlier, but...

returning to KL
when i was at the penang airport.. i walk through security as i didnt know it was for exit only... the police women there were chatting away... lol.. and no1 cared... lol... if it was in the states... the whole airport will be closed

i threw two unopnened water bottles into the trash can upon going into the departure hall.... as liquids are not allowed...

upon waiting there was an announcement that there's a delay in the flight... a whole freaking 1 hour.. !!! .. all the shops were closed... as it was already 11... so i just continue listening to my mp3s... suddenly the steward opened the departure door but didnt allow anyone to enter... all the passengers, except me and a few stood up and formed a line... no1 from airasia said anything to guide us... they were made to stand there in the queue for 50 minutes!!!! lucky i am a layback person, so i sat as i saw the horror in the people's faces all exhausted and tired including foreign tourist and expatriates!!!!!!!!!! old grannies!!! toddlers!!!! an old lady and her wheelchaired husband (white) where made to wait as well...

an old couple was too tired went to the airasia staff and asked for water.... they were directed to the customs/police... and u know what they did? they took the water i threw earlier and gave them... lol... what a joke... i can still even see my name there... hahahhaahahaa


when we were on board the plane... some malay kids ordered food... and after finishing the stewardess cleared their containers from the back without telling them... and while she did it... one of the kids banged her hand and the leftover soup spilled on the kid's clothes... instead of the steward appologizing the kids had to... and she didnt even say a word... that enraged me ...

after the delay i arrived in LCCT at 1 am... and i had to pay a surcharge since it has passed midnight... what a waste of my $$$... i might as well use that surcharge to get a tic in MAS...

however what made me cool down was a worn up booklet printed by airasia with PRIDE educating people bout breast cancer. i asked for an extra but it was the only 1 left in the plane... i left it there for the next passenger to read.... that's the only good experience i had about airasia...

upon returning i tried emailing airasia to complain but guess what... they dont even have a email for customer service.. and instead what i got..

http://www.topix.com/forum/world/philippin...U6D60JNTC7UIV6V


SHAME SHAME SHAME.... so please share ur good or bad experience using airasia... for me.. i wont ever be on airasia unless i need to... i cant believe i can even find a more retarded airline that eva air...

better than flying on MH - Malaysian Hospitality who serves boxed hospital food on board


BUT THE TIME WILL COME THAT THEY WILL LEARN A LESSON . . . .

This post has been edited by shahjees: Mar 3 2008, 10:48 PM

yup, had bad experience with AA too. i jus booked a MAS ticket, 100 more expensive than AA but i think i can get a better service, punctuality, food and most importantly, comfortable seats. my gf had the same case as urs too...they asked her to go in asap and when she went in, she got 1 hr before the flight, they inform her that the flight delayed.

i had this bad experience 2 yrs ago, and same case as u, there is no cs email. i think if they had tat, they have to hire someone jus to check the complaints cos 70% complaints and at the same time, their ticket is not tat cheap either unless u book few months before.

mas served boxed food but u don take the flight to eat, right? to me, mas did a good job la......at least more professionally rather than the malaysian attitude AA. so, sometimes u jus have to spend more

air asia night flight alwase got delay wan.

ticket to bkk
AA=RM550(no food, bad service, no assigned seats, ugly stewardess, delays, cramp seats)
MAS=RM638(got food-not good as last time la, great service, assigned seats, sexy stewardess, less delay, comfortable seats)
for me, the RM88 is something tat i would like to save, yeah u're rite, u pay wat u get but i don think we deserve soemthing tat bad either. tat time i had this experience, i really wan to slap 9 them one by one. really 'tak apa' attitude

3 bad experiences with AirAsia and that's it! I'd rather pay more for MAS (since I only go back to Malaysia once a year). AirAsia, bad service and crew with sh**ty attitudes.

i think it's procedure that airline steward/stewardess aren't suppose to carry your luggage for you. i understand your frustration but it's not a big deal really. i think once when i was on a british airways flight, the attendant told an old lady that she'd hafta put her luggage away herself. it's not just air asia.

penang-klia don need u to throw away your liquids. only international flights. correct me if i'm wrong. why are you blaming air asia for procedures of not being able to bring liquids when it's clearly airport procedure. i doubt u'd get any better taking MAS.

i've used air asia many times and there was only a delay once. hell, the flew fast and always reached early actually. as a forummer said, last flights always have delays( due to all the 5-10 mins delayed accumulated before) and it's not only air asia. so try to understand.

the only thing that i might have to agree with u is tht the staff needs to improve their service and politeness. when air asia first started off, i liked their service but with such a huge expansion, i guess it's just inevitable that quality will drop.

AirAsia always Delay..morning noon night all delay hahaha.......i always go with MAS ..Going US i take SIA / EVA(Taiwan Company) going Euro i take Luthansa(German) or British Airway.....Low Cost Carrier...haha what to say.....just a seat for u nth else

Probably the flight delay was caused by the heavy downpour, so the plane from KL to PG might have been delayed of that.
I've taken several AA flights and never came across any long delays and i hope it stays that way, but that case of the stewardess being weak.. omg thats really a complain must.

i guess it is my bad on the bag issue... but it was jsut a laptop bag...

no no.. the problem is not about liquid.. i fly all around the world and i know the procedures... all aviation flights requires the passenger to remove liquids and i dont think that is a problem... the problem is the liquid that you disposed is given to other passengers to consume... what if the water is bad? then who is to blame? they took it out from the trash can... lol

the problem is not the delay, 5 or 10 or an hour... the problem is there's nothing done to guide the passengers... like telling the passengers to seat down until the plane comes rather then letting those people stand in line while they are flirting with each other..

hmm... yea i agree... there was a heavy downpour... or maybe they used the same plane that just landed instead of a new plane saving on the staff's hotel...

the stewardess was actually kinda short.. i thought the requirements are minimum 160cm for females? i am a short guy @ 165cm but she was 1 head shorter than me... super thick make up with a super thick skin..

btw, the sanitize the plane while the passengers were still on board... lol... what a joke

what really disgusting is,the lady that request a water being gave a water that u drank and already inside the trash.WOW>.....what a crazy people

Eventhough MAS serve meal in a box,but u can get a mini liquor(jim beam,vodka, chivas,etc) as a gift.Just request for it.Sure they will give.

Its not normal for a low cost airlines to delay all the time.Others Low cost carrier is not like this.And even if they used the same aircraft,they cant delay the aircraft.Same like MAS,they use the same aircraft to go to LONDON using 747 and after all passanger get out from the aircraft, they only need 2 hours before the aircraft fly again...

But for me also,u cant expect more.U get what u pay.

not all aviation flights actually. just international one. its just tht penang airport shares the same departure hall for domestic and international departurees. you can't really blame air asia for giving the liquid u disposed to other passengers as u said that it was the security staff that did it, so i can't really see why u're blaming air asia on this.

yes, this is a problem but it's quite unavoidable. for low cost carriers, when a plane lands, people are queued up straight away to shorten landing time. sometimes things can be cleared up faster, sometimes delays happen then, causing people to queue up for 50 mins. i was on an easy jet flight once from denmark to uk and got stuck in the bus transporting in the bus for 20-30 mins without an explanation and this was on top an hour delay on the flight. no explanation was given in the bus, heck i din even know where the bus driver was. they only apologised abit when the bus started moving. as i said in my previous post, air asia should have dealt with it better but queuing up like that will continue. and no one uses a new plane on a last flight, procedures and everything. it's not like buses, ' oh this one rosak, use the next bus' a plane will go one it's scheduled route everyday, if it doesn't it's gonna cause a headache for everyone.

if the people who sanitize the plane are still on board, surely they are rushing things and trying to do their best?

the thing is, air asia is quite efficient when it comes to getting everything done from landing to take off, so everything else that happened is just above the norm.

i'm not justifying that u shouldn't complain because it's our rights and i know its highly frustrating when a flight delays but there has got to be more understanding.

hope those ppl at AirAsia read this topic..
sure they can learn something..
looks like lots of ppl not happy with what AA serve..
bring shame to our country..

food is not important as it was a domestic flight... but the service... zzz

took jetstart and tiger airways... no such thingie...

i agree it is cheap... damn my boss for trying 2 save cost... but being cheap doesnt mean you have 2 give this kind of service... an extra smile or effort wont cost the airlines anything... telling the people to sit down wont cost anything...

no no... i am not blaming airasia for that water issue... but it is just funny that msian police/customs are like that... if that happens in the states... not only will all be sack.. the captain will have 2 resign n the airport authorities will be slapped with a big fine... on the part of airasia.. they should provide at least a bottle of water... because of the delay.. all shops were closed... n there was ntg left 2 eat...

the plane has not landed... there was no plane... at least tell the people to sit... they can form a line in 2 minutes...

imagine being sprayed with some kind of chemical directly into ur face?

i doubt they even have a customer service department

I disagreed on your statement...Actually AA is much better than MAS. Delays yes happened b4 to me in Bali in 2005 b4 they upgrade the planes...for me not a problems as they provide sufficient food during the 3 hrs delays..Subsequent tothe upgrading, AA is always on dot but instead MAS is the one delaying..Always 10-20min late!

I prefer the fast & quiet engine of A320 compare to the aging/noisy MAS 737!....BTW, the avg speed on AA is about 850km/hr to 950km/hr which explained the quick arrival time compare to MAS which its aging fleet speeding at only 750-800km/hr (Both tested using my naviagtion system on plane )

BTW, the NAsi lemak inside AA (Although increase from RM7 to RM8) is superb..better than Uncle Lim..

TS, one bad incident doesn't means AA is bad..try more flight using AA and probably u might change ur view...For me I rather opt for newer & safer plane rather than the aging MAS 737....eh..btw are u a man or lady or ladyboy....ur avatar...

This post has been edited by stimix: Mar 4 2008, 09:28 AM

hmm.. i guess i might be a bit hasty in concluding AA... 10-20 minutes is acceptable but not hours..

it doesnt matter how long it takes... as long as it follow the schedule... and btw, arent u supposed to turn all electronics off?

damn small packet leh... i saw my neighbours eating next to me and it was miserably small...

kk... depends on my boss on whether she still wanna use AA... usually we fly MAS or tiger...

i am... dont want to tell you XD

Hehe..All electronics off during take-off but can be switch on after the announcement-mah..except GSM phone...My PDA/GPSr receiver is not GSM phone..so Ok-lah..Even the stewardest saw what I'm doing..din even comment!! ..It's interesting to see where u are how high u are & the speed you travel.. For sure the speed on 737 is much slower than Airbus 320! Yes the nasi lemak abit small but we just luv the taste...For drinks, normally we buy from the airport shop wth sealed plastic bag...save cost 3 nice tiny Nasi Lemak..shiok.. much better than orange juice & kacang melembu by MAS... ..No comment on the stewardest attitude....

But one thing bad about AA is the Thai Air Asia plane! I was once taken a flight bck from BKK last year using Thai AA instead of M'sia AA..walow-eh..I tot the same A320 but another aging horrible 737!! The worst, they transport u from 1 end of Swarnabumi airport to another parking area which is about 2 KM away & ..Hopefully by now Thai AA also switched all their planes to A320..or else...horrible!!

For sure since my 1st experience wth AA in 2001...until now they hv improved a lot..from usual few hours late now only ~10-15min...which also equivalent to MAS - same-also..late by 10-15min! ..The 1 hour late probably exception....I even faced wth 3hr late on my way bck from Bali in 2005! Lucky they provide free lunch for a RM9 ticket!!..

This post has been edited by stimix: Mar 4 2008, 11:25 AM

Mas stewardess look more neat and tidy than Air asia 's stewardess , especially the hair..Air asia stewardess never tie up their long hair during service. Looks messy during morning flt.

Hehe..I prefer those look..sexy & lusty look + better body shape .guys like the hair touching them...better the body... ...(Not all-lah)...MAS no doubt taller but lotsa old staff too...

i hate flying airasia as well period.

No complaints on AA. Been to bangkok, pg & medan on it.

Not a frequent flyer myself, but on these occasions, faced no delays. All were on time. Yeah i've read that the nasi lemaks on AA is one of the best, weird that u'r getting one of the best tastin nasi lemaks on air !!

i'd flyed with AA once to hongkong, no delay as well. the nasi lemak is ok lar... not really the best. but its funny u can eat nasi lemak in the plane.. haha

anyhow, i guess i wont take AA for a trip longer than 3 hours. their seats is killing me, i cant sleep at all. :S

i agree... i prefer them 2 tie up their hair... it is crowded enough already on the plane and while walking around... i dun mind brushing my body on theirs however their hair going across ur face when u r sitted is just not nice...

i think i prefer more senior staff... heck i dont even really care bout their looks... as long as their service is good and they are well trained then ok d... if pretty dunno CPR dunno 1st aid dont have any training... i prefer those old ladies from united airlines... they sure are old for stewardess standards but they sure do know how 2 serve you...

lol... while the kids were eating their meal... i suddenly felt so hungry... lol... good way to make people buy their food

ermm... the seats are acceptable.. maybe because i didnt fly long with them...

And one incident when flying with MAS also doesn't mean its bad.Its not about the type of the aircraft when u comparing the speed.MAS fly slower because they have a business class in their B737 and they serve a hot meals.They dont want a business class passanger choke when eat because of time..And yes,one thing i dont like B737 is when u seat at the back,u can ear the engine sound but its not that obvious.A320 is not much different.Its just the aircraft can put more passanger and fly by wire type of aircraft.

I wish to fly with AA but i hate the LCCT.So crowded with Indonesian and Filipino people...

And for the engineering and maintenance crew (AA),for them,if the aircraft is delay,its common.In their mind is "U pay what u get".But of course they wont simply delay the aircraft.Maybe new aircraft and dont have a sparepart..And do u mean that MAS plane is not safe?AA engineering and maintenance people most of them from MAS.Well trained by MAS.Even most of the captain in AA is from MAS.

unlike MAS,once u delay the aircraft, u get a red sheet from ur boss..But its not a problem for them cause they have lots of aircraft.SO,if one the aircraft got major defect,they can swap the aircraft.Unlike AA,their A320 only have 2 0r 3.But just give them a time to get all their airbus.I think they will progress much better

I also wish to fly with MASWING with their old F50.its an old aircraft but u better try it before they scrap the aircraft.

That's is why there are Pro & cons in both MAS & AA..I dun disagree wth ur facts on MAS engineering capabilities & etc....but one thing they can't compete wth AA is giving me almost free tickets to oversea each years...most of my oversea flights via AA never exceed RM300/pax! & most of time I'm getting rates from RM0-RM99.....!.....And I just got RM59.99 ticket to/fro Macau Yesterday or RM393/pax inc tax & surcharge!.....I can't get this rate anyway!! inc MAS...hehe I only fly MAS on business trips....dun say they are no good..only that I can't afford going Holiday wth MAS!


This post has been edited by stimix: Mar 5 2008, 09:57 AM

and kuai low say that they hate KLIA because there's a lot of msians XD dont so racist lar... as long as they are to fly and not do anything else then ok lar

true true... AA much cheaper... but their staff can be better... it doesnt cost more to say tq or sry or smile...

hello, AirAsia never fly to Hong Kong before.

lol... cha dou... i guess his flight went offf course and ended up in HK

airbus 320 good? with AA's lack of maintenance, it'll soon become a wreck! i went to hanoi last october with my family of 15.. we took AA.. thinking it's a new plane should be better... guess what? it's worst! when we boarded the plane there were no aircond... it was 30+C outside with no clouds!. the best part? the plane cannot take off because of electrical fault.. the engineer got to switch off ALL electrical in the plane to trobleshoot... the captain say 5 minutes, but in the end it took 30minutes in a stuffy plane with no aircond or blower under a direct hot sun!. want to know how how? you can say after the 30 minutes, i was soaked up to my briefs.. my shirt? you can squeeze water out. Even those vietnamese in the plane can barely take it. some even remove their shirts and sit in singlets.

after 30minutes, the engineer took off with us to hanoi to furthur inspect the fault. even while the plane taxi to the terminal, the engineer already starting to look at the electrical panels behind the cockpit.

oh yea.. did i mentioned that the SUPERB speeding AA pilot cracked the fuselage when he landed? he was so rushing that he basically slammed the plane to the runway. i was thrown off my seat, but luckily was held down by the seat belt. heck even screams can be heard by other people when the plane landed.

might be the electrical fault cause the bad landing? but if with MAS.. they'll definitely change to spare planes.. not risking 160 lives just for the sake of making money..

by the way... delay 1-2 hours wasn't a problem with AA.. on tuesdya 4th March 2008, i took mas 1545 flight from KK to KL... while my vendor took AA 1620 flight from kk to KL... when i reached KL, i took ERL and taxi back to my home... at 2030 (while i'm having dinner at home) my vendor messaged me and told me he still stranded in kk...

last christmas my childhood friend was stranded 6 hours in kk, using AA also.. so our time and life is worth nothing to tony fernandez actually... we're not riding for free here.. we're paying customers.

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Added on March 6, 2008, 4:24 pmAA staff?



This post has been edited by ocphangaz: Mar 6 2008, 04:24 PM

i think ur defination is wrong.The airbus A320 is better than A330 that MAS have.Its just the maintenance crew or maybe they still new with that aircraft.So, some of the defect they only ignore it( and of course,u have to depends on the MEL).When ur aircraft is delay, do the crew give u a drinks or a peanut?MAS give a drinks to passanger if the aircraft is delay.Im not sure bout AA.

And yeah,about Indonesian and Filipino,im not a racist but u have to becareful with them.They are not like us.They will do anything to get what they want.Its a precaution.better late than never right!!!

and yeah,about the hard landing, i think some of the pilot is crazy too.Just few days before,i read a news about a pilot in cathay pacific try to do a stunt when flying...thats crazy and the pilot have been fired...hahaha....

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Added on March 7, 2008, 12:01 amwhat u dont disagree with me?Did i say anything bad about MAS engineering capabilities?There's no such thing free ticket unless u can void the tax .If i were u, i also cant afford that high price.So, its our benifit.We can choose which airlines we want...

This post has been edited by bonzaimy: Mar 7 2008, 12:01 AM

just to remind, when the aircraft on ground there is no aircond, only the fan running the air. the real aircond on a aircraft can only work when the plane is flying.

I dont understand this part..care to explain abit about the surcharge ? you mean AA made delay and flights after 12am must pay more upon arriving the terminal ?
Although I am a frequent AA users but I was lucky did not encounter bad experience that worth mentioning. Its just the AA staff attitude, their chatter so loud macam makcik pasar bargaining... about their personal stuff

But I cant complain much as I choose to pay less because I dont earn an income

Meaning the Taxi surcharge past midnite-loh...same if u are taking a Morning flight! If u call taxi b4 6am, for sure there will be a surcharge...The last I kena additional RM20 to the normal RM50 rate to LCCT bcos calling taxi at 5:30am

I just took AA to KL from singapore. If not mistaken there is a note on the taxi counter there stated no surcharge is impose to LCCT taxi.Surcharge is only on KLIA limo.
Unless you go to KLIA to take limo and not taxi from LCCT lar, if not no surcharge one.

This post has been edited by jimmy79: Mar 7 2008, 09:36 AM

(Delayed) Breaking news for all - My parents are frequent flyers with AA. However, during the last CNY, they encountered the most unpleasant experience of having the plane returned to base from KL - Chiang Mai and AGAIN from Chiang Mai to KL. The first flight lasted almost 40 mins before they have to turn around due to 'technical glitches'. The return flight flew for 10 mins before they turned back for the same reason. Each repair took 30 mins to remedy. As a result my parents were delayed around 1 to 2 hours for each trip.

I know many of you have encountered flight delays with AirAsia and so have I. However, this is far more serious and scary. I can provide the flight details if anyone needs them to verify. Are the planes getting old? Overload due to CNY peak season? Anyone having second thoughts now about flying with AA?

I dont know why is there so many complaint.. i have too once of airasia from SIN to KUL and i loved it everything. You named in i love it. Except the boarding pass but who cares because of the price i paid for? One example.like MAS i took from KUL-SIN-KUL. both flight got delay.

Not only that , Airasia uses freaking new plane now from KUL. 100% airbus.You cant blame Thai Airasia / Indo Airasia for using old planes because it takes time for them to change their fleet! 1 of the member said Thai Airasia plane is old. Why dont u say ALL MH plane are old? 737-400 AT LEASE 14 year old. 777 8 years. 747 and A330 11 years! Average of 12 years old for those plane in MAS. Interior of the plane are scratching like mad. Arm rest , table and the window. And why the hell nobody is complaining on it? Why everyone are shooting on Airasia ?

My 2 cents lah...

Nop...when the aircraft on ground,they can use aircond because they use APU(Auxilary Power Unit)..Most aircraft will turn on their APU 30 minutes or 1 hour before the passanger boarding!!!If there's no aircond,maybe got problem with the duct..

Its Malaysia la...even if they get free ticket they still want to complaint..
And like MAS,their old f***ing aircraft that really nasty is A330.But not all.I mean the list aircraft.Really nasty man!!!By da way,MAS want to sell those list aircraft already...
And i dont see all the MH interior is like a wreck ship..Maybe 1 or 2 seat in aircraft but not all.And the interior is OK to me..i cant say its fabulous but its OK...
Like MH,if the flight delay,the crew will apologize or maybe they will serve u a drinks or snacks while waiting the prob to be solve..
Maybe AA is not like that.And u know that AA cabin crew not only work as a cabin crew.When they didn't fly that day, they will work as a ticketing.That's why their face looks tired but u cant blame them...If im AA crew, i wont treat u like a queen on board.In my mind is "Ceh..bayar murah nak lebih"...hahaha..thats what i think if i become a cabin crew
But as u said,u get what u paid...fair enaugh

yea lor... arrive late all those taxi drivers smilling d... late 1 hour somemroe... zzzz

got lor... they wont charge extra at the cab but i think they added it at the counter where you buy the tic... i took the limo back from lcct... my poor boss gotta pay more... zzzz

so far i have no complaints on air asia.. some more the stewardess all lengloi.. the only thing about AA is that better for you to take early flights.. the delays you experience is because they really work their plane.. that means after touching down, they will refuel and do pre-flight check and then take off straight away.. if the 1st flight got delay, it will effect the following flights.. that's y advisable to take earlier flights to reduce the delay if any

yeaps... i agree with you..

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Added on March 12, 2008, 10:39 pmyeaps... i agree with you..

This post has been edited by SeLrAhC: Mar 12 2008, 10:39 PM

thankfully i've never actually had a bad flight with AirAsia before! Hope that never happens! i only gripe about the stewardesses, which we poke fun at...but other than that, for the price you pay...c'monn! great deal

i'm studying in labuan and i have always fly with airasia... so far, i have not really get any problem expect one of the night flight delay (kl - pg)... and there's actually a TV screen stated in the departure hall that stated no liquid allowed for international flight... it's ok to take liquid into the flight for domestic...

i just think the stewardess should tie up their hair.. will look more neat... and the counter staff should be more polite... when i was in LCCT checking in, there's a white lady with her children in front of me... for the check-in luggage, we only can bring max 15kg... the luggage of the lady and her children exceed the max weight and she need to bring out some stuff and she's asking why it's only max 15kg for every passengers... and i heard the way the staff counter reply is a bit rude...

yeah.. the only problem ( to me) AK had are their ground staff.. they seem a little rude. when customer ask a question , they just reply with 1 word. not polite at all. sometimes they increase their voice voluem at people.

what do u guys expect for malay staff ?

u get what u pay what.

why dont u go to complain about bus delay or driver rude to u ?

in my opinion i will not take air asia if i have other choices.

their service + their stewardess + steward are so terrible until i can not accept !

OMG..u are so f***ing racist

i don't have much complaint for airasia actually... for international flight, of course i'll opt MAS... but for domestic flight, i think there's not much difference between the airasia and MAS... the space of the seat is nearly the same... i've only met one stewardess who is quite rude once when i'm flying with airasia...

I've been flying with AA 3-4 times per year for 5 years...I think AA is quite ok la...4-5 years ago they sometimes will have delay for about 10-15mins, then these few years 50% flight can arrive earlier actually : "We proud to annouce that we arrive at LCCT 15mins earlier than the scheduled time..."

No comment on staff, never encountered bad attitude ones before

For AA, it is a budget low cost carrier, purpose is to move you from point A to B and at minimal cost. There is nothing to complain about. We should be happy because with such low cost carrier, we have an option to travel on budget as well as making full fair carrier lower their prices to compete.

my laptop also they cannot carry

dont so racist lar... both flights i took there were non- malay staff as well

agree

they arrive early... but some delay and depart super late

I went to Bali last year using AA..Dang..3 hours in a plane with no food and tv is pretty boring..Almoz bored to death I can say..

On the way back I had fever and unfortunately I wore shorts,so the whole flight i was shivering and was very sick coz no water to drink.Lucky my mum bought water halfway during the flight..If not sure very sick after landing.

Juz wanna ask if it was on MAS or any other flight if a person is sick the airplane crew have medicine for the sick ppl or sumthin?

This post has been edited by Eisenmeteor: Mar 17 2008, 01:24 AM

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This post has been edited by tkh_1001: Mar 17 2008, 02:13 AM

i had encountered a few times where the stewardess asked us to put the bags in the cabin... and they did helped us to put it in the cabin... so i think it really depends on the attitude of the staff...

sorry.... don't really get this part...

This post has been edited by ken_zie: Mar 17 2008, 01:45 AM

eh...really sorry man... silap baca cos i tot he said "no delays" sorry to jakob79.. really really sorry bro

If you were on a full fair carrier, you could have blankets, pillow, medicine or even bump you up to business class for a better seat in rest in.

If MAS of course la...i always get a free panadol...and if u are REALLY sick,they will let u sleep in a crew bunk

and yeah,one thing about MAS is,their list aircraft A330 is so old aand dirty.Whenever u fly with MAS A330,make sure it is not a list aircraft...

I'm back from Clark Airbase & Manila..To/fro using AA. very prompt..Infact too prompt! Flight suppose to reach 11:15 am but reached Clark at 10:50a on the way bck flight was 1 hr early... Good job to AA. & as other complaints..as usual the stewardess never comb/tied their hair - it's true..but I Like it that way ...Food....why no food to Bali? I was enjoying Pak Naseer Nasi Lemak & 1901 hotdog bot way to/fro Manila....BTW..not so pricy..only RM8 for the nasi lemak & RM7 for the 1901 hotdog...

heard that their nasi lemak is really nice and the hotdog always look very good to me... but, haven't tried it... will have to try it when i'm going back to my hometown in may during the sem break...

anyway, this is kinda out of topic... i just want to ask if any of you have every stay overnight in LCCT?

Most airlines do have some medication onboard. And Malaysia Airlines are 5 star airlines , they should provide. If not that 5 star rating is rubbish.

about the A330... yeah.. haha.. A330 flies to middle east , korea, china and india. if you're going to those places, take other airlines if u wanna avoid a330.

What you pay is what you get.
bla bla bla...
this discussion is boring.
but! you shud warn the stewardess.
write a letter to tony. he might understand how you feel.

MAS A330 is ok..clean and less defect but the list aircraft..aiyo..dont drink a plain water.Ask juice.No coffee and tea..

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Added on March 17, 2008, 11:43 pmdoes he has a feeling?He wont bother la...

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Added on March 17, 2008, 11:45 pmwhat he mean is,if there's no major defect,the aircraft still can go.But u have to refer the MEL before letting go the aircraft

This post has been edited by bonzaimy: Mar 17 2008, 11:45 PM

tony dont even have a email... any1 know's AA's email?

i think is guestsupport@airasia.com

anyway, found a forum where lots of foreigners including malaysian complaining about airasia... especially in phillipines...

http://www.topix.com/forum/world/philippin...U6D60JNTC7UIV6V

now, this really look like an embarrasment...

The one in Philippines only complained about the ticketing system...probably something wrong wth the line/server problems & there's even complains on how to book online bcos no Credit Card It's way back in 2006 & probably new to AA ticketing system.

Did u know that AA is consider one of the pioneer to fly in via Clark & they are the one that have promoted Clark Airport from an abandoned US airfield?...Right now I can see more airlines started to join Air Asia/Cebu Air & Tigerair as pioneers in Clark. The latest is Dragon air from Hong kong.

My flights to/fro Clark was a sweet one...no delays & touching down 1/2hr & 1hr b4 time respectively. No complains & the food although need to pay is much nicer than the free food from MAS... ..BTW, for drink..u can smuggler in to AA...LCCT & Clark ssem to hv relaxed the requirement to bring in mineral water..dunno why

I would like to share my experience on AAX return LCCT - HangZhou, it was pretty I would say for the money that I paid...

But the thing I hated was that we had to WALK to the plane and then gotta climb the damn long steep stairs up the plane... And after walking I already sweating like a pig, and guess what they didn't turn on the air cond for like half an hour, I think they were trying to save some costs there due to a short delay...

Food was alright, I had 1901 hot dog for RM9 and luckily we paid for the baggage when making the booking because a lot of people didn't know that there wasn't any FREE checked baggage allowed, not even ONE KG!! And we thought that we wouldn't want to fight for seats, so we paid to pick our seats too, BUT surprisingly, the flights were SO EMPTY!!! So many people went to sleep on long center rows horizontally...

I think another bad thing was no entertainment!! And I overheard some people conversation saying "5 hours with AA is sooooooooo long, because there is no entertainment" And again I was lucky that I already expected that so we brought our own portable DVD player along, so that we had entertainment and most importantly we got to choose what we wanna watch too...

But my trip was actually to Shanghai so I had to stay a night in Hangzhou then I got to visit Hangzhou too then to Shanghai the next day... Extra spending on hotel stay and the train/bus trip to shanghai, but it was too late that their bus/train services were closed, it's either you stay for a night or you take a taxi to shanghai for... RMB600... But we spent RMB800 for the hotel and gotta visit Hangzhou too... But if MAS, it would be around RM2.2k compared to AAX RM1.2k, but your MAIN PURPOSE is only Shanghai then I would say taking MAS is much worth it, for that you don't have to pay the RMB600 x 2 taxi fares (2 ways) or the RMB800 hotel + around RMB200 (2 ways) for the train/bus...

Surprisingly, the flight back was SO PUNCTUAL!! Arrived exactly as expected!!

Actually AA is not that bad for the amount of money you are paying, just be ready for what you are getting, and read all the terms and conditions carefully then you will be fine...

ah ic... well, AA always announce in the flight that they practise no outside food policy... but i do see some passengers bring their own food and eat in the flight... haha... of course won't let the stewardess see it... but AA really improved a lot compared to few years back...

air asia stewardess are sexy and hot by the way on MAS, when i flew to Adelaide once, i had a f delay of 4 hours and one thing i hate about MAS, is they give food without thinking a second that its 3am in the morning.... so stupid..

hey guys, I just booked a AA flight to hainan, china. I didn't know I need a VISA for it.
Where can I get it ? How much will it be?
Pls advise...Thanks

travel agent? china embassy? 3 working days. rm30 bucks to travel agent i think

Abit OT...How much are u getting for the trip..I'm abit late!! by the time I checked the prices...no more cheap fare althought it is only 1/2 day after the advert!! ....Haizzz....my dream going back to see ancestorland spoilt..hv to wait another AA offer.....anyway welldone AA for bringing cheap fare to Hainan.....Now Every hainanese in M'sia can find their root oledi...

This post has been edited by stimix: Mar 19 2008, 10:22 AM

HAHAHA... wooops sorry, i just find it kinda funny as that happened to me too!!! i didnt know that i needed a visa to go china!! i had it done at china embassy on jalan ampang, plaza OSK if you are in kl... others i have no idea... mine was urgent so i had it done on the same day paid RM140 i think... but if you have time to wait... RM30 is good enough...

lool......of course la..i always take flight to UK on midnight and they serve food around 2.30..U also can request if u want to eat later..or u wont get ur food..

I alw travel with air asia.. the one that i dun like abt AA is their stewardess... very impolite and their makeup makes them look like prostitute.. no offense

zzzzz... my father taking AA next monday 2 shanghai... will ask him 2 post anything sucky he encounter along d way.... stingy boss... business trip also use AA

[quote=SeLrAhC,Mar 20 2008, 09:36 PM]
zzzzz... my father taking AA next monday 2 shanghai... will ask him 2 post anything sucky he encounter along d way.... stingy boss... business trip also use AA



hey don't complain la if you get stewardess serving on AA.
I remember that they once use bangla guys on board .. hijau ? merah ? hijau? merah? shakin their head all the time.
no offence.. but i just find it wierd. the only bad experience with aa for me is that some blo**y nigerian clone my credit card and fly AA costing me 3K and airasia expect some edward mugui using malaysian credit card to board plane .
really frustrating. by the way, the stupid mbf made me pay the 3k . which I did because I was cornered.. need a good lawyer here.
now latest fraud .. clone my credit card for 10k shopping spree in china. this one I will not pay. ( they send bill collector to collect from me)

why must ask him to post something sucky? why cant ask him to say something nice? u really want an cheap airline for everyone to fly to die huh? no offence.

hahahaa... i expect d journey 2 b sucky XD

kk... any comments good or bad i will ask him ya ^^

bussiness trip should be business class... zzz

Time changed...biz will failed if all bizmen go on Biz class!..Nowadays competition is so bad...using budget airline for biz is smart choice for business!! Those going by biz class just trying to show off...

U pay what u get..infact for the value u pay ..I think AA is way much better than MAS...

This post has been edited by stimix: Mar 21 2008, 01:31 AM

What i like about MAS:-

1-Stewardess is beautiful (Like to see chinese and Indian wearing Kebaya)
2- Food is great
3-The cabin crew treat u as a VIP guest
4-Almost no delay(for me la since i use MAS)
5-The Entertainment for watching movie and music has lots of variety
6-U can walk around after take off and chat with the crew.
7-If im lazy,i just press the Call Button and the crew will help me
8-They have a bassinet for a baby
9-When boarding time, priority give to a mother with their kids, and sick person
10-I can have a satay and teh tarik...vely delicious
11-I like the Eco seat.can recline more tha others airlines Eco seat
12-Aircraft is quite good even its an old aircraft
13-They give a free toys to kids.They even have a kids meal
14-u can choose seat when u check in.I always go for Emergency exit seat.

What i hate about MAS:-

1-Their nasi lemak is kinda weird to me.Since when nasi lemak eat with bendi
2-Travelling to Japan.Their meal is not nice compare travel to London
3-A330 MAS aircraft is really lousy,old and need to replace to a new one.
4-Their meal box is not nice.Sandwish is cold.


What i like about AA:-

1-very cheap ticket.U pay what u get
2-Their nasi lemak i heard is nice.
3-Stewardess is sexy
4-Their airbus is new and should be no prob

What i hate about AA :-

1-The booking can be hassle
2-They didnt give priority to a mother and sick people to board first.I think they even dont provide a wheel chair
3-I saw a stewardess face like a MoOOoOOoOOoooOOOooOOOoOOOOoooOoN
4-Seat is to narrow.


This is my 2 cent

Yeap nice pro & cons comparison rather than buta-buta bombard one side for no purpose..

don't really have problem with AA. have been using AA since 2004...4 years dy and all I can say is AA really improved a lot.
nonetheless, there are still some 'bad experiences' that i encountered.

1) People are too kiasu. 30 minutes before the announcement of boarding, people already line up in front of the door. What's the point. The seat won't run away. Confirm got enough seat for you. I always got to see where I wanted evetually - in the middle of the plane so I can see the 'wing'.

2) AA is famous for delaying. I remember almost everytime I can predict it will be 2 hours later than the actual boarding time. But there's one day I was delayed 2 or 3 times in a single flight.

3) AA's seat too hard...Not like MAS's....so comfortable.

4) AA's air stewardness...should learn from MAS's air stewardness how to make up la.

5) Got one time it was raining cat and dog at the airport...pilot didn't dare to land...ended up going round and round above the sky for 1/2 an hour... then announce to us the fuel was almost empty.....some people got panicked lol.

AA is a successful company by knowing how they started up long time ago.. it's really facinating as in how many cheapo planes they started with and make it till today but then we are still paying the cheapest air fare...

we seriously can't expect much as in u're paying almost free air fare.. what else do u expect? It's because of their service, their stuff on plane and how unexperience they are that allows passenger to get air fare for super low price.. not to forget they need the money to advertise.. tell us that there's new super low air fare and blah blah stuff...

come on.. as long as u're safe on the plane.. it's all good!

Well I also face flight delayed for almost 3 hours recently on way back from Jakarta to KL. AA should apologise on this matter or provide free snacks to compensate the time loss, frustation and anger of his customer.
They can accuse people of creating problem when miss out the boarding time, but when when it come to their own inefficiency (flight delay), why keep silent about it. I know its a cheap fare but customer service is about pleasing customer, not frustating them.
I may take AA again for its fares but MAS still No. 1 in customer service and they have higher expectation rather than 'o.k lah' pay less why making so much noise type of AA.

my father is off 2 china... not back yet

but recently in d newspaper got an article bout foreigners stranded in the LCCT because AA change d embarking time and close d counter earlier.with no earlier notice.. zzzz

they want compensation because they were not told earlier... and want AA to pay for lodging and food... but AA just say 'no'

so in this case hotel and food would already cost more than the diff between mas n AA...


s

regarding the stewardess,i think they dont have a training schoold for grooming.Unlike MAS, everything must be perfect and they also provide the crew with free make up..I think AA dont provide that but i wonder why AA Crew is so much diferent from others Europe airline?I mean,the way they grooming?Europe low cost airlines much more better.

totally agree with no.1... i just don't get it why the ppl are so kiasu... there's no difference where you're sitting as long as there's a sit available since everyone will still arrive at the same time... and the stewardess... they really should tie up their hair... will look more professional and clean... ya, AA should improve their customer service... especially the on ground staff...

the worst case happen is when it is rainning... ZZzzzz normally you got to wait for around an hour, so that they can prepare you the umbrella when you land. zzzzzzzz

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Added on March 26, 2008, 5:41 pmthe worst case happen is when it is rainning... ZZzzzz normally you got to wait for around an hour, so that they can prepare you the umbrella when you land. zzzzzzzz

This post has been edited by wctan83: Mar 26 2008, 05:41 PM

one hour?? there's one time when we landed at LCCT and it's raining... i don't think we have to wait for 1 hour for them to prepare the umbrella... only that my luggage was fully wet at one side...

last time MAS crew asked the passanger if he want a sauce on his meat balls or not.And of course the passanger were shocked if she asking a question like this :-

"Sir, would you like me to put a sauce on your ball?"

hahaha..since then,every MAS crew have to go for english course...

OK,this nothing to do with AA.Just an info to tell u guys

lol... is this a joke or real story?