airbus 320 good? with AA's lack of maintenance, it'll soon become a wreck! i went to hanoi last october with my family of 15.. we took AA.. thinking it's a new plane should be better... guess what? it's worst! when we boarded the plane there were no aircond... it was 30+C outside with no clouds!. the best part? the plane cannot take off because of electrical fault.. the engineer got to switch off ALL electrical in the plane to trobleshoot... the captain say 5 minutes, but in the end it took 30minutes in a stuffy plane with no aircond or blower under a direct hot sun!. want to know how how? you can say after the 30 minutes, i was soaked up to my briefs.. my shirt? you can squeeze water out. Even those vietnamese in the plane can barely take it. some even remove their shirts and sit in singlets.

after 30minutes, the engineer took off with us to hanoi to furthur inspect the fault. even while the plane taxi to the terminal, the engineer already starting to look at the electrical panels behind the cockpit.

oh yea.. did i mentioned that the SUPERB speeding AA pilot cracked the fuselage when he landed? he was so rushing that he basically slammed the plane to the runway. i was thrown off my seat, but luckily was held down by the seat belt. heck even screams can be heard by other people when the plane landed.

might be the electrical fault cause the bad landing? but if with MAS.. they'll definitely change to spare planes.. not risking 160 lives just for the sake of making money..

by the way... delay 1-2 hours wasn't a problem with AA.. on tuesdya 4th March 2008, i took mas 1545 flight from KK to KL... while my vendor took AA 1620 flight from kk to KL... when i reached KL, i took ERL and taxi back to my home... at 2030 (while i'm having dinner at home) my vendor messaged me and told me he still stranded in kk...

last christmas my childhood friend was stranded 6 hours in kk, using AA also.. so our time and life is worth nothing to tony fernandez actually... we're not riding for free here.. we're paying customers.

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Added on March 6, 2008, 4:24 pmAA staff?



This post has been edited by ocphangaz: Mar 6 2008, 04:24 PM

1st time travel or not... AirAsia is basically bending and breaking every rules there is.

we as consumer, when we bought a ticket the company is binded to a sales contract that they MUST depart on time. delaying 2.5hours is becoming soo common they should be sued... at least get their license provoked as they are not providing satisfactory services. they should have their performance review and compared with the number of flights delayed or delibrately delayed... why? Airasia rule of thumb.. if their flight is not 80% filled, they won't fly because they can never cover their cost... it that our fault?

they are actually bending the rules here... IF i take a flight that arrives 30 minutes before the next flight departure then it's my fault.. but this time TS actually took a flight that SUPPOSE to arrive with ample time of 3 hours before the next transit flight.. but the problem is that AA delibrately delay their flight for 2.5 hours.

AA cannot use the reason of not enough plane or tight schedule.. this shows operation flaws in the company's operation. and consumer should ne be the person to bear the lost or cost from the mismangement. IF AA start to compensate for delays.. i'm sure by 2009, there will not be anymore delays from AA..

btw.. can anyone spell out the reason for AA's ever so many delays? weather is unavoidable... but 99% of the other times?

1. plane arrive late... then buck up the schedule! offer lesser trip per day or use more planes!
2. plane requires maintenance - again add plane! (imagine flying with a plane with faulty electricals. i have once to hanoi)
3. not enough passengers

so is it company's problem or passenger problem here? both are company problem. we as users NEED to check in 1 hour earlier. but AA themselves caused the delays.

i understand that they wanted to cut their costs. but not until affect their service quality.