Just sat with Air Asia last 2 weeks ago to go Bali. The flights go and back are fine, not really comfortable but acceptable as the price is not really sky high compared to others flight.
The only problems I have is during when flight to Bali, my plane scheduled around 11:20am. But by the time I reach there around 9:20am, the plane has take off. Yes take off...
What the....
Fine, went to the counter 15/16, which I think special only to entertain customer miss their flight. As there are 2 personnel on both counter, I was asked to approach this guy call Mr. Furgeson. When asked him why is the flight take off so early, he told me the flight is 2pm not 11:20am....
Confusing enough I asked him how can the flight schedules is differ, then that fellow told me please wait as he will check it out. So he start to make phone call, type computer... phone call... type... repeat and repeat...
In between another group of people have the same problem also approach him, and same result their obtained... wait for him to check it out... as he continue to make phone call, type computer... phone call... type... repeat and repeat...
Then another chinese lady with the same problem approach the next counter (while we all waiting for that Mr. Furgeson to make phone call, type computer... phone call... type... repeat and repeat...) the service officer help her check and confirmed the flight already took off and immediately book her at flight around 10am.
While we are still wait for the Mr. Furgeson to check it out... as he continue to make phone call, type computer... phone call... type... repeat and repeat...
Finally after unsure how long, the Mr. Furgeson come to conclusion the flight has take off... ( ) and he offer us flight at 3:00pm...
So my wife ask him, why we can not board the plane around 10am, he look so shock there is another plane at that time and start to check again... then his conclusion again is the plane is full...
Yes due to this excellent service officer, I wasted 5 to 6 hours or more that day waiting at LCCT as that suppose to be my honeymoon trip.
If there are anyone out there have any possible complaint portal to Air Asia please tell me. As I want to ensure this so call Mr. Furgeson does not cause anyone else the same problem again!

so just to anyone who want to fly with air asia, anything is possible