i have just recently got my macau flight cancelled and they gave me a free change of time/date. i chose a day earlier to go at 630am flight(means by 430 must reach lcct....-.-"), gotta forfeit FIR concert also(free tixs for this tho).

i am pleased with their initiative to give the free change(in which it's their reponsiblity to do so) but the process of getting it done frustrates me most! it took me 3 1/2 hours to finally get my flight changed after numerous calls and waiting! i gotta wait 20 mins to be attended to and they will put me on hold for another 10 mins...and in the midst of that the line will be cut off. i dunno what's wrong with the line coz normally even when i yak for 2-3 hours nonstop with my girlfriends, this won't happen.

so far, i have yet to experience anything bad with AA except for this...most of the time it will be the 'customers' that i encounter problems with -.-"

i have been a frequent flyer with AA ever since they launched and of course, i have been faced with delayed flights and cancelled flights(for my hk/macau and bkk) that brought me down to hell with temper flared, verbal 'abusive' words exchanged with ground crews, yet i am still patronizing them as this airline really made everyone being able to fly.

been to almost the whole of SEA thanks to AA and perhaps most of the time i don't get what i want(especially the service part..damn headache woi), but i could still tolerate that coz i paid for a cheaper flight parents paid for a cheap flight so that we could have extra to spend on lodging, shopping and etc upon arrival, in which i think are more essential to me than to get luxurious flight(my main concern is tht the plane doesnt crash! ).

maybe one might argue tht AA should improve customers service this and tht. but i could assure you there will be thousands perhaps millions more out there like me, will be able to(still) put up with AA's shortcomings as our main aim is to travel and not to sit in the airplane to get better service from air stewardess(come to think of it, they are just waitress...only tht they are up in the sky *no offense*).

and owh, the recently made my dream come true, enabling me to visit taiwan! waiting for their japan launch! *too bad can't go to UK due to h1n1 and short of funds!* also, with AA i could manage to persuade daddy(or rather he himself also wanna go there eat and relax) to bring me for more shopping trips to bkk. hehes.

This post has been edited by andrienne: Jul 14 2009, 11:07 PM

free from indon and singapore but not from kl..

or is it that my mind is playing tricks with me?