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 AIRASIA, Services, Complains, & Q&A

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sranua
post Mar 25 2008, 03:45 PM

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From: Selangor


Well I also face flight delayed for almost 3 hours recently on way back from Jakarta to KL. AA should apologise on this matter or provide free snacks to compensate the time loss, frustation and anger of his customer.
They can accuse people of creating problem when miss out the boarding time, but when when it come to their own inefficiency (flight delay), why keep silent about it. I know its a cheap fare but customer service is about pleasing customer, not frustating them.
I may take AA again for its fares but MAS still No. 1 in customer service and they have higher expectation rather than 'o.k lah' pay less why making so much noise type of AA.
sranua
post Feb 21 2010, 09:53 PM

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784 posts

Joined: Feb 2005
From: Selangor


QUOTE(x_far_x @ Feb 20 2010, 06:50 PM)
Hey guys I need help.  I put 15kg as my luggage but I forgot that I'm carrying 2 luggages and probably weigh more than 15kg.  Is there anyway I can change it?  I tried calling them to speak to a representative but it seems like I'm out of luck.  Please help.  Thank you.
*
Change it to 25kg in the Airasia Booking Online or you just carry one beg into the plane and another one put into luggage.

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