Welcome Guest ( Log In | Register )

Bump Topic Topic Closed RSS Feed

Outline · [ Standard ] · Linear+

 AIRASIA, Services, Complains, & Q&A

views
     
faizalmzain
post Nov 1 2008, 12:34 PM

Regular
******
Senior Member
1,416 posts

Joined: Apr 2005
From: Kuala Lumpur


most of people miss the concept altogether, there's no way comparing mas service with aa, they are in different category at all. You can compare aa service with the like of tiger airways, jetstar but not with premium airlines. Is it fair for you to compare kancil with bmw? No right?

This post has been edited by faizalmzain: Nov 2 2008, 01:23 AM
faizalmzain
post Nov 2 2008, 01:30 AM

Regular
******
Senior Member
1,416 posts

Joined: Apr 2005
From: Kuala Lumpur


QUOTE(princessgalaria @ Nov 2 2008, 01:00 AM)
I should feel worse right, I bought Perth tickets one week ago and now I realise the price had dropped rm 200 .. what can I do ? Nothing ...


Added on November 2, 2008, 1:01 amBut AA should know that if they keep doing like this, the customer satisfaction rate will definitely drop... I mean the perceived value of the customer, they'll feel like what they bought is not worth ...
*
laugh.gif
you cannot blame any airlines for it...
there might be some promos going on through out the year.
you can't expect the price remains the same all the time.
in fact i just bought RM247 MAS return flight to jakarta.
what is the price if you bought it a month ago?
i don't think it's the same price as i bought just now. hmm.gif
faizalmzain
post Nov 2 2008, 02:59 PM

Regular
******
Senior Member
1,416 posts

Joined: Apr 2005
From: Kuala Lumpur


QUOTE(stimix @ Nov 2 2008, 01:55 PM)
Danb it poison........ sad.gif  sad.gif  biggrin.gif The more both airline offering cheap flights the more everyone in M'sia can go oversea  thumbup.gif
*
MAS RM0 seat return flight to phuket still widely available....
will only cost you about RM329 drool.gif
the one that i checked just now is in march 2009.
tempted to buy but i already bought tickets to padang and jakarta already.
travel this dec and jan 09 respectively...
i don't think i can afford to go to phuket by then hmm.gif
faizalmzain
post Nov 2 2008, 08:31 PM

Regular
******
Senior Member
1,416 posts

Joined: Apr 2005
From: Kuala Lumpur


QUOTE(bonzaimy @ Nov 2 2008, 07:45 PM)
but if compare AA and jet airlines r tiger,they r more better than AA.hmm,how they get the best low cost carrier awards?Read the comment from philiphines and most of them not satisfied with AA.Is the awards real?
*
i never use jetstar airways or tiger airways, so i cannot compare..
have u? unsure.gif

This post has been edited by faizalmzain: Nov 2 2008, 08:32 PM
faizalmzain
post Nov 2 2008, 08:51 PM

Regular
******
Senior Member
1,416 posts

Joined: Apr 2005
From: Kuala Lumpur


no airlines are problem free.

please refer from the google result below:

http://www.google.com.my/search?q=jetstar+...lient=firefox-a
faizalmzain
post Nov 2 2008, 11:46 PM

Regular
******
Senior Member
1,416 posts

Joined: Apr 2005
From: Kuala Lumpur


to be fair for all:

you can read every single review for every airlines in the world right here: http://www.airlinequality.com/Forum/seats.htm

AA review:
http://www.airlinequality.com/Forum/air_asia.htm

tiger airways:
http://www.airlinequality.com/Forum/tiger.htm

jetstar airways:
http://www.airlinequality.com/Forum/jetstar.htm
http://www.airlinequality.com/Forum/jetstar-asia.htm

silk air:
http://www.airlinequality.com/Forum/silk_air.htm

judge for yourself...you cannot claim any of the airlines are perfect.
there are pros and cons.
you can argue until the cows come home but it's pointless afterall. laugh.gif
if you experience good services from one airlines and bad services from another, it doesn't mean those airlines are good or incompetent all the time.
you have to read those reviews to have a better judgment since it is written by various of people boarding different flights and destinations at different times.

in the end it's all about the size of your wallet. if you have extra money and can't tolerate cheap services, please opt for premium airlines.
as for me, i can tolerate the lack of services as long as i don't have to fork out a fortune to travel. i just want to go to point A to point B. as long as i can reach to the destination safely then i don't have any complaint.


Added on November 3, 2008, 12:00 amhere i paste some pros and cons comments from the customers:

JETSTAR ASIA review : 8 September 2008 : by David Chin


Customer Rating : 1/5
1 Star Rating

Our latest experience with Jetstar on our flight back to Singapore from HCMC left a sour taste, and made an otherwise enjoyable time in Saigon, not so great.On a budget flight we may be made to tolerate things like cramp spaces between seats or the lack of service or food or drinks etc but we did not expect rudeness! After the 'bad' experience we decided to write to Jetstar to let them know of their staff behaviour, but it has been three weeks now, and they have not even bothered to respond.


JETSTAR ASIA review : 2 September 2008 : by F Chan


Customer Rating : 3/5
3 Star Rating

Singapore-Bangkok. This is a budget airline, and there is nothing to be thrilled about. You get what you pay. Having said that, here are the positives: You select your seat beforehand; You get to use Changi Terminal 1 and not the budget terminal. The negatives are: Extremely tight seat pitch, although the A320 is more spacious than the competition; Only snacks on sale.


AIR ASIA review : 9 October 2008 : by Kiran Param


Trip Rating : 4/5
4 Star Rating

Singapore to Kuala Lumpur return. Connecting from long haul flight from Zurich. Only criticism is meagre baggage allowance of 15kg. Had to pay for excess baggage. Aircraft used A320 brand new and very clean. Cabin service professional for budget airline. For a budget carrier streets ahead of European budget carriers. will fly with them again.


AIR ASIA review : 28 October 2008 : by Anna Nimos


Trip Rating : 0/10


Score 0 out of 10

KL-Guilin-KL. Flight from KL delayed for almost 1 hour and everyone just sat there not knowing what was going on. Only upon my request for the pilots to keep the passengers informed did the captain open his mouth to explain that we were waiting for a replacement flight engineer. The Guilin-KL flight was outright stupid. There was a queue but passengers just barged into the front of the queue. The Chinese ground staff (which should be fired long ago) were indifferent to the disorder and couldn't care less. Tempers flared. There were shouting and shoving. When express boarding began through a side gate, there was no proper announcement. We weren't sure if we were in the right queue. I was travelling with my wife, 2 old folks and 2 small children and it was like scene from the last refugee plane out of Vietnam. Not a pleasant experience at all. I wonder why Aiir Asia would not implement seat allocation. It would have cost fractionally more and most would be happy to pay for it. The present arrangement of rushing for seats just doesn't work if travelling to places like China, Indonesia and India where order and courtesy to other passengers are totally disregarded. This was my last international flight on Air Asia if I can help it. Air Asia - not recommended for international flights until they implement seat allocation. We also suspect Air Asia would run into safety problems because the planes were not inspected thoroughly enough to make the return flight. The crew also looked tired and overworked.

This post has been edited by faizalmzain: Nov 3 2008, 12:04 AM
faizalmzain
post Nov 3 2008, 10:39 AM

Regular
******
Senior Member
1,416 posts

Joined: Apr 2005
From: Kuala Lumpur


QUOTE(Proclaimer @ Nov 3 2008, 03:20 AM)
Few bad experience of course.. Same goes to MAS.. I juz to go from point A to point B.. No point paying MAS extra for the so called "better service", "food".. Talking bout food.. My mom went to Bangkok recently.. My mom's friend's idea to go by MAS.. Got food..? 1 bottle of cheap no brand mineral water, 1 small green apple, 2 slices of sandwich that have like about 1 teaspoon of tuna in it and 1 muffin... Paid 1k + for 2 way when airasia only need to pay 500+ for 2 way...

So much difference in price juz for the sake of "food"...  shakehead.gif  doh.gif

If u have the money and wan more "class" then go ahead with MAS.. If not airasia is the choice..

The airasia theme.. "Now everyone can fly" is so true.. So many malaysian's can affort to fly because of airasia.. From a making loss company to making millions now...

I'm not saying airasia is better than mas or vice versa.. Juz that airasia is more more value for money.. Rather take money to spend on something else..  biggrin.gif
*
agree with you but people just don't understand .
they will keep comparing MAS service with AA which is ridiculous because it's like you comparing kancil with mercedes benz shocking.gif

faizalmzain
post Nov 3 2008, 05:03 PM

Regular
******
Senior Member
1,416 posts

Joined: Apr 2005
From: Kuala Lumpur


anyway AA will start RM0 seat promo for AAX destinations starting from 4th nov-9th nov for public.
AA credit card holders can start scout the free seats from today.
faizalmzain
post Nov 11 2008, 12:44 AM

Regular
******
Senior Member
1,416 posts

Joined: Apr 2005
From: Kuala Lumpur


QUOTE(jackolantern @ Nov 11 2008, 12:23 AM)
i know it coz edi  book more than 20x times. but this time AA edi jack up the price.. at morning economy promo only 40 but now 120.. also search in next year schedule but dont have that price anymore..
*
LOL
AA and MAS flex ticket system keep changing by seconds/minutes...it depends on the availability of the allocated seats...
first come first serve...and bear in my mind, as when you're checking the tickets ,hundreds of other people also buying the tickets at the same time
faizalmzain
post Nov 25 2008, 11:53 PM

Regular
******
Senior Member
1,416 posts

Joined: Apr 2005
From: Kuala Lumpur


QUOTE(honkit @ Nov 25 2008, 11:19 PM)
Airasia X just release their KL - London flight. From only Rm499 ! Tax is only Rm 67 and Rm 300 plus.

Cheap.  Seatings are 2-4-2 in the leased plane.
*
i thought AA will use their brand new airbus 340 for london flight which is expected to receive in january 2009??

faizalmzain
post Dec 2 2008, 12:15 AM

Regular
******
Senior Member
1,416 posts

Joined: Apr 2005
From: Kuala Lumpur


QUOTE(QD_buyer @ Dec 1 2008, 11:39 PM)
When searching for thr RM579 fair to London,theres even no single ticket one

padahal dekat tv baru keluar iklan

cheap ad strategy...
*
usually people who managed to get cheap tickets do not wait for ads in the paper or TV..
in fact i saw a plentiful of RM499 seats both ways when i checked on the next the booking to london was open.
faizalmzain
post Dec 3 2008, 12:20 AM

Regular
******
Senior Member
1,416 posts

Joined: Apr 2005
From: Kuala Lumpur


QUOTE(Alone @ Dec 2 2008, 09:46 PM)
the london flight is weird... i checked online using their booking feature, but it doesnt give me their offered price.. instead gave me their original price....
*
what do u mean?


Added on December 3, 2008, 12:24 am
QUOTE(QD_buyer @ Dec 2 2008, 12:24 PM)
ya lor
if like that they shudnt advertise lg la tongue.gif
*
usually when they advertise, there must be the tix with the advertised price left...
you have to find it...
some people spend about 30 mins just to find the cheapest tix they can get. laugh.gif
but it's worth it for cheapskate people,
if we have lots of extra money for sure we won't bother about AA promo.


This post has been edited by faizalmzain: Dec 3 2008, 12:24 AM
faizalmzain
post Dec 16 2008, 12:50 PM

Regular
******
Senior Member
1,416 posts

Joined: Apr 2005
From: Kuala Lumpur


QUOTE(QD_buyer @ Dec 15 2008, 11:37 PM)
i just check for a set to London in june

yesterday was rm1056,today is rm1156,same flight same day.. lol

AA marketing strategy
*
new gen airlines using the same price strategy...even for MAS nowadays..they have flex ticket pricing but with a few more ticket options.

This post has been edited by faizalmzain: Dec 16 2008, 12:50 PM

Topic ClosedOptions
 

Change to:
| Lo-Fi Version
0.0518sec    0.33    7 queries    GZIP Disabled
Time is now: 28th November 2025 - 03:45 AM