Just a silly question. In the online booking section we have to put:

Identification/ Passport number *

I only put my IC number, not passport. Would it be okay?

^ Thanks. What if my name in ic isn't a total match with the booking name? Example xxx xxx bin xxx. But i just put xxx xxx xxx without the 'bin' thingy. Okay too right?

the worst thing i found is the "first come first serve" on seats..all the ppl like never see plane running to get into the plane first..then one ppl reserve 3 seats..my mum and i sometimes hav to sit seperately..about the delay thing,out of 10 times i met 7-8 times of delay..very common..from half and hour to few hours...

the airasia hotline has been engaged the whole freaking day!!!! 

hi.
just wondering.. for every flight ticket purchases with air asia and mas airline,
are we able to cancel or transfer to another person? if we cancel, can we get back the refund?

Ive just make reservation with aa, can someone tell me when i click the no check in baggage column, i am still being charge of rm 20 for max 15 kg check- in baggage

print boarding pass at home.., so that can bypass the long line at check in counter.  Then be at the airport 1hr before flight time to drop your check in baggage.  I know at LCCT, if domestic flight, baggage drop is at counter 68 or 69.  If no check in baggage, still need to go there, show the boarding pass and get it "stamp".

alternate method, use the check in kiosk at the airport.

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Added on November 13, 2009, 2:02 am

I think you meant flight time changes or flight rescheduled?

Go to "Manage Booking" (under "Manage My Booking'), and find your itinerary.  It'll be shown there if the flight time is rescheduled, and with this, the flight number will be different too.

I've previously received sms and e-mail notification about changes.  But I've heard some complaints never received notification.

The cost for Pick A Seat per way per passenger is not RM5 anymore. It is RM10 because we cannot use direct debit if we choose a seat.

Plus, not everyone in this world know how to do direct debit. not everyone in this world registered for internet banking. Some Malaysian still use overseas bank (HSBC, OCBC, UOB, etc) in Malaysia which does not support the direct debit option offered by AirAsia, instead of using Malaysian based banks like Maybank, Public Bank, etc. So, how are them going to choose direct debit if they want to waive for the fee? Are they willing to switching from their favorite overseas bank in Malaysia to a Malaysian bank just because want to use direct debit?

You are being unfair for these statement. You want things so cheap and all are within your fingers. You should think how these business work.

How about the Malaysian who only have Malaysian bank account and wish to book for the one-way flight which depart from overseas to back to Malaysia, or doing multi-cities booking which return from different city? I think most of you know that AirAsia website does not support multi-cities booking. That means people need to book multiple one-way flights.

With AirAsia, your transaction are done in overseas if you book a flight depart from overseas.

Imagine that a person travel from Kuala Lumpur -> Bangkok -> Phuket -> Kuala Lumpur, but don't want to use credit / debit card because don't want to pay the convenient fee, the flight from Kuala Lumpur -> Bangkok can be paid by using direct debit because he/she has a Malaysian bank account. How about the flight from Bangkok -> Phuket and Phuket -> Kuala Lumpur? How can he/she book for these flight because don't want to use credit/debit card?

If you are planning these route properly, why you cant book Bangkok -> Phuket and Phuket -> Kuala Lumpur using direct debit?

You can say that I am thinking too much. But, before we make any decision, we as the decision maker reserve the responsibilities to consider a lot of things. Same to AirAsia, they must consider the inconveniences stated above.
An airline company, including low-cost carrier, should only follow the good things done by other airline company, and should not follow the bad decision done by other airline company.

You are not thinking too much but you think too little. You want to compare the airlines which charged you higher to maintain "awesome system" than airlines which charged you below "bus fare"?

Do you think what are the purpose of people complaining about AirAsia?

The purpose of us for complaining AirAsia is for AirAsia's own good, let them improve, and helping AirAsia to improve until become the world's first low-cost carrier rated 5 stars status by Skytrax. When AirAsia become the world's first low-cost carrier rated 5 stars status by Skytrax, this is not only the proud of AirAsia, but also the proud of Malaysian.

I don't care whether Skytrax award or not but if they can maintain those fare, they will achieve more than that. Do you know how many M'sian can travel overseas before AA born? I am not proud if AA win all awards but the truth is, only 20% M'sian can travel overseas. But I'm proud if AA don't win any awards but can make almost 70-80% M'sian flying abroad.

But, if AirAsia still proceed with all their current decisions and not improving, no need to talk about becoming the world's first LCC achieved 5 stars ranking by Skytrax, they not even have the chance of given 4 stars status by Skytrax.

Excuse me, I would like to ask something.
Since when booking of flight from bangkok -> phuket and phuket -> kuala Lumpur accept direct debit from Malaysian bank? Yes, direct debit is accepted for this route, but only can use bank in Thailand. That means, when you book a flight from overseas to Malaysia, but want to use direct debit from Malaysian bank, I'm sorry to say that your dream wouldn't come true.
So, do you means that it is impossible for an low-cost carrier to achieve 5 stars ranking by Skytrax, while still keeping the air fare low, even free seats?

For me, it is possible for a low-cost carrier to achieve 5 stars ranking by Skytrax, while still keeping the air fare low, or even give free seats. It is the matter of they want to make it or not.

If a low-cost carrier want to make air fare very cheap and everyone can fly even to overseas, while still want to achieve 5 stars ranking status, I strongly believe they can do it.

Sorry for my rude.

I agree with you munkeyflo.

If a person don't like something, then just choose not to use it. No point in all the bickering.

AA and other companies are doing a business. Otherwise they will be a non-profit organization!

haizz lagi-lagi can't grabbed it..although wth the conveninet fee charged (probably they realised CC co also charrging them 3% liao)...you still get it cheaper than any airline...why still ranting....RM22 inc of convenience to Langkawi not cheap meh? ..Like thnat u can fly wth others liao...

what does ( Room Type: Deluxe (Buy 1 Free 1) in AA go holiday means?
if i booked 3nights for one room,i get another room for 3nights for free?

Langkasuka Beach Resort
Stay 2 Nights, Pay 1 Night Promotion

Hey all,

Recently I just took Air Asia, the fare details at the slip shows:

Fare: 896.00
Airport tax*, Insurance and Admin Fees: 43.00
Fees: 25.00

Does anyone know what is this MYR25 fees for?
Called them up and they say it's an access fee..

Has anyone got this before?

Only one person.
Furthermore this one I bought it at Air Asia sales counter @ KL Sentral.
I have called their helpdesk just now but no one picked it up.

When I purchase the tickets online, I did not have this RM25 fees.

Strange, wondering what is it for.

Not only they charge the counter fee but I heard the ticket price also XX% more than booking online..

Hell, I waited for 2 hours for the ticket and they charge me for waiting?

I could have done it through on-line then.

Anyone know if you have prepurchased your check in baggage, let's say 15kg, can you later upgrade it to 25kg? Will the pre purchased 15kg money I paid being forfeited?

For the 15kg, they only count on the weight? not numbers of baggages? Can I check in more than 1 bag?

in us u can dispute ur charges n ur bank will fight it out for u... but in msia i dun know whether u can do that or not..

Tumpang tanya something here...

Does anyone know if AirAsia's flight from Pen to KL lands at which airport? It only stated LCCT but which one is it? The Subang one or the KLIA one?

Thanks!

My advice to you: Don't book any hotel through AirAsia website. There are cases that the hotel does not receive any booking after a person booked through AirAsia website. It is not worth for you to take the risk.