been trying to contact an air asia sales agent through their customer service hotline but so far didn't get any answer on the phone! i just get a reply that all sales agent are busy due to overwhelming response to our promotion blah blah blah. i was calling since yesterday, waiting for at least 15mins each before i gave up on the call. today i called again and waited for 30mins but still no one answered.

if this is the kind of service that they provide then i'd rather not book their zero fare tickets even if its really cheap.