this is the first time my boss send me on a business trip on airasia to penang... previously MAS

and how disapointed i was ... here's my story

going to penang
there's 3 seats at one side, since it was a airbus320... i sat at the centre and a girl sat beside of me... i put my bag on the left seat... and before flying the stewardess said i have to put the bag onto the top compartment... ok, i passed her my bag.. and she say "sorry, later i got backache" and i was like WTF!!!! it is just a f***ing laptop... the girl next to me had to get up and make space for me to put the bag up how paiseh i was ... i wonder why hire such weaklings... if there's an emergency then go help all of the passengers... i admit it is my fault for not putting it up earlier, but...

returning to KL
when i was at the penang airport.. i walk through security as i didnt know it was for exit only... the police women there were chatting away... lol.. and no1 cared... lol... if it was in the states... the whole airport will be closed

i threw two unopnened water bottles into the trash can upon going into the departure hall.... as liquids are not allowed...

upon waiting there was an announcement that there's a delay in the flight... a whole freaking 1 hour.. !!! .. all the shops were closed... as it was already 11... so i just continue listening to my mp3s... suddenly the steward opened the departure door but didnt allow anyone to enter... all the passengers, except me and a few stood up and formed a line... no1 from airasia said anything to guide us... they were made to stand there in the queue for 50 minutes!!!! lucky i am a layback person, so i sat as i saw the horror in the people's faces all exhausted and tired including foreign tourist and expatriates!!!!!!!!!! old grannies!!! toddlers!!!! an old lady and her wheelchaired husband (white) where made to wait as well...

an old couple was too tired went to the airasia staff and asked for water.... they were directed to the customs/police... and u know what they did? they took the water i threw earlier and gave them... lol... what a joke... i can still even see my name there... hahahhaahahaa


when we were on board the plane... some malay kids ordered food... and after finishing the stewardess cleared their containers from the back without telling them... and while she did it... one of the kids banged her hand and the leftover soup spilled on the kid's clothes... instead of the steward appologizing the kids had to... and she didnt even say a word... that enraged me ...

after the delay i arrived in LCCT at 1 am... and i had to pay a surcharge since it has passed midnight... what a waste of my $$$... i might as well use that surcharge to get a tic in MAS...

however what made me cool down was a worn up booklet printed by airasia with PRIDE educating people bout breast cancer. i asked for an extra but it was the only 1 left in the plane... i left it there for the next passenger to read.... that's the only good experience i had about airasia...

upon returning i tried emailing airasia to complain but guess what... they dont even have a email for customer service.. and instead what i got..

http://www.topix.com/forum/world/philippin...U6D60JNTC7UIV6V


SHAME SHAME SHAME.... so please share ur good or bad experience using airasia... for me.. i wont ever be on airasia unless i need to... i cant believe i can even find a more retarded airline that eva air...

better than flying on MH - Malaysian Hospitality who serves boxed hospital food on board


BUT THE TIME WILL COME THAT THEY WILL LEARN A LESSON . . . .

This post has been edited by shahjees: Mar 3 2008, 10:48 PM

yup, had bad experience with AA too. i jus booked a MAS ticket, 100 more expensive than AA but i think i can get a better service, punctuality, food and most importantly, comfortable seats. my gf had the same case as urs too...they asked her to go in asap and when she went in, she got 1 hr before the flight, they inform her that the flight delayed.

i had this bad experience 2 yrs ago, and same case as u, there is no cs email. i think if they had tat, they have to hire someone jus to check the complaints cos 70% complaints and at the same time, their ticket is not tat cheap either unless u book few months before.

mas served boxed food but u don take the flight to eat, right? to me, mas did a good job la......at least more professionally rather than the malaysian attitude AA. so, sometimes u jus have to spend more

air asia night flight alwase got delay wan.

ticket to bkk
AA=RM550(no food, bad service, no assigned seats, ugly stewardess, delays, cramp seats)
MAS=RM638(got food-not good as last time la, great service, assigned seats, sexy stewardess, less delay, comfortable seats)
for me, the RM88 is something tat i would like to save, yeah u're rite, u pay wat u get but i don think we deserve soemthing tat bad either. tat time i had this experience, i really wan to slap 9 them one by one. really 'tak apa' attitude

3 bad experiences with AirAsia and that's it! I'd rather pay more for MAS (since I only go back to Malaysia once a year). AirAsia, bad service and crew with sh**ty attitudes.

i think it's procedure that airline steward/stewardess aren't suppose to carry your luggage for you. i understand your frustration but it's not a big deal really. i think once when i was on a british airways flight, the attendant told an old lady that she'd hafta put her luggage away herself. it's not just air asia.

penang-klia don need u to throw away your liquids. only international flights. correct me if i'm wrong. why are you blaming air asia for procedures of not being able to bring liquids when it's clearly airport procedure. i doubt u'd get any better taking MAS.

i've used air asia many times and there was only a delay once. hell, the flew fast and always reached early actually. as a forummer said, last flights always have delays( due to all the 5-10 mins delayed accumulated before) and it's not only air asia. so try to understand.

the only thing that i might have to agree with u is tht the staff needs to improve their service and politeness. when air asia first started off, i liked their service but with such a huge expansion, i guess it's just inevitable that quality will drop.

AirAsia always Delay..morning noon night all delay hahaha.......i always go with MAS ..Going US i take SIA / EVA(Taiwan Company) going Euro i take Luthansa(German) or British Airway.....Low Cost Carrier...haha what to say.....just a seat for u nth else

Probably the flight delay was caused by the heavy downpour, so the plane from KL to PG might have been delayed of that.
I've taken several AA flights and never came across any long delays and i hope it stays that way, but that case of the stewardess being weak.. omg thats really a complain must.

i guess it is my bad on the bag issue... but it was jsut a laptop bag...

no no.. the problem is not about liquid.. i fly all around the world and i know the procedures... all aviation flights requires the passenger to remove liquids and i dont think that is a problem... the problem is the liquid that you disposed is given to other passengers to consume... what if the water is bad? then who is to blame? they took it out from the trash can... lol

the problem is not the delay, 5 or 10 or an hour... the problem is there's nothing done to guide the passengers... like telling the passengers to seat down until the plane comes rather then letting those people stand in line while they are flirting with each other..

hmm... yea i agree... there was a heavy downpour... or maybe they used the same plane that just landed instead of a new plane saving on the staff's hotel...

the stewardess was actually kinda short.. i thought the requirements are minimum 160cm for females? i am a short guy @ 165cm but she was 1 head shorter than me... super thick make up with a super thick skin..

btw, the sanitize the plane while the passengers were still on board... lol... what a joke

what really disgusting is,the lady that request a water being gave a water that u drank and already inside the trash.WOW>.....what a crazy people

Eventhough MAS serve meal in a box,but u can get a mini liquor(jim beam,vodka, chivas,etc) as a gift.Just request for it.Sure they will give.

Its not normal for a low cost airlines to delay all the time.Others Low cost carrier is not like this.And even if they used the same aircraft,they cant delay the aircraft.Same like MAS,they use the same aircraft to go to LONDON using 747 and after all passanger get out from the aircraft, they only need 2 hours before the aircraft fly again...

But for me also,u cant expect more.U get what u pay.

not all aviation flights actually. just international one. its just tht penang airport shares the same departure hall for domestic and international departurees. you can't really blame air asia for giving the liquid u disposed to other passengers as u said that it was the security staff that did it, so i can't really see why u're blaming air asia on this.

yes, this is a problem but it's quite unavoidable. for low cost carriers, when a plane lands, people are queued up straight away to shorten landing time. sometimes things can be cleared up faster, sometimes delays happen then, causing people to queue up for 50 mins. i was on an easy jet flight once from denmark to uk and got stuck in the bus transporting in the bus for 20-30 mins without an explanation and this was on top an hour delay on the flight. no explanation was given in the bus, heck i din even know where the bus driver was. they only apologised abit when the bus started moving. as i said in my previous post, air asia should have dealt with it better but queuing up like that will continue. and no one uses a new plane on a last flight, procedures and everything. it's not like buses, ' oh this one rosak, use the next bus' a plane will go one it's scheduled route everyday, if it doesn't it's gonna cause a headache for everyone.

if the people who sanitize the plane are still on board, surely they are rushing things and trying to do their best?

the thing is, air asia is quite efficient when it comes to getting everything done from landing to take off, so everything else that happened is just above the norm.

i'm not justifying that u shouldn't complain because it's our rights and i know its highly frustrating when a flight delays but there has got to be more understanding.

hope those ppl at AirAsia read this topic..
sure they can learn something..
looks like lots of ppl not happy with what AA serve..
bring shame to our country..

food is not important as it was a domestic flight... but the service... zzz

took jetstart and tiger airways... no such thingie...

i agree it is cheap... damn my boss for trying 2 save cost... but being cheap doesnt mean you have 2 give this kind of service... an extra smile or effort wont cost the airlines anything... telling the people to sit down wont cost anything...

no no... i am not blaming airasia for that water issue... but it is just funny that msian police/customs are like that... if that happens in the states... not only will all be sack.. the captain will have 2 resign n the airport authorities will be slapped with a big fine... on the part of airasia.. they should provide at least a bottle of water... because of the delay.. all shops were closed... n there was ntg left 2 eat...

the plane has not landed... there was no plane... at least tell the people to sit... they can form a line in 2 minutes...

imagine being sprayed with some kind of chemical directly into ur face?

i doubt they even have a customer service department

I disagreed on your statement...Actually AA is much better than MAS. Delays yes happened b4 to me in Bali in 2005 b4 they upgrade the planes...for me not a problems as they provide sufficient food during the 3 hrs delays..Subsequent tothe upgrading, AA is always on dot but instead MAS is the one delaying..Always 10-20min late!

I prefer the fast & quiet engine of A320 compare to the aging/noisy MAS 737!....BTW, the avg speed on AA is about 850km/hr to 950km/hr which explained the quick arrival time compare to MAS which its aging fleet speeding at only 750-800km/hr (Both tested using my naviagtion system on plane )

BTW, the NAsi lemak inside AA (Although increase from RM7 to RM8) is superb..better than Uncle Lim..

TS, one bad incident doesn't means AA is bad..try more flight using AA and probably u might change ur view...For me I rather opt for newer & safer plane rather than the aging MAS 737....eh..btw are u a man or lady or ladyboy....ur avatar...

This post has been edited by stimix: Mar 4 2008, 09:28 AM

hmm.. i guess i might be a bit hasty in concluding AA... 10-20 minutes is acceptable but not hours..

it doesnt matter how long it takes... as long as it follow the schedule... and btw, arent u supposed to turn all electronics off?

damn small packet leh... i saw my neighbours eating next to me and it was miserably small...

kk... depends on my boss on whether she still wanna use AA... usually we fly MAS or tiger...

i am... dont want to tell you XD

Hehe..All electronics off during take-off but can be switch on after the announcement-mah..except GSM phone...My PDA/GPSr receiver is not GSM phone..so Ok-lah..Even the stewardest saw what I'm doing..din even comment!! ..It's interesting to see where u are how high u are & the speed you travel.. For sure the speed on 737 is much slower than Airbus 320! Yes the nasi lemak abit small but we just luv the taste...For drinks, normally we buy from the airport shop wth sealed plastic bag...save cost 3 nice tiny Nasi Lemak..shiok.. much better than orange juice & kacang melembu by MAS... ..No comment on the stewardest attitude....

But one thing bad about AA is the Thai Air Asia plane! I was once taken a flight bck from BKK last year using Thai AA instead of M'sia AA..walow-eh..I tot the same A320 but another aging horrible 737!! The worst, they transport u from 1 end of Swarnabumi airport to another parking area which is about 2 KM away & ..Hopefully by now Thai AA also switched all their planes to A320..or else...horrible!!

For sure since my 1st experience wth AA in 2001...until now they hv improved a lot..from usual few hours late now only ~10-15min...which also equivalent to MAS - same-also..late by 10-15min! ..The 1 hour late probably exception....I even faced wth 3hr late on my way bck from Bali in 2005! Lucky they provide free lunch for a RM9 ticket!!..

This post has been edited by stimix: Mar 4 2008, 11:25 AM

Mas stewardess look more neat and tidy than Air asia 's stewardess , especially the hair..Air asia stewardess never tie up their long hair during service. Looks messy during morning flt.

Hehe..I prefer those look..sexy & lusty look + better body shape .guys like the hair touching them...better the body... ...(Not all-lah)...MAS no doubt taller but lotsa old staff too...

i hate flying airasia as well period.