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 AIRASIA, Services, Complains, & Q&A

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b00n
post Mar 31 2008, 01:48 PM

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QUOTE(bonzaimy @ Mar 30 2008, 09:32 AM)

Added on March 30, 2008, 9:45 am

one for AA but i heard some ppl who bring a laptop,they have a prob to bring it inside the aircraft.Dont know for what reason
*

My wife had that situation before. I.e. a laptop bag and a hand carry bag which eventually the attendant to enter the departure hall in LCCT barred my wife on the citation "Only one bag is allowed" which enraged my wife to write a complain letter because there's ppl with 2 bags in the departure hall.
But sad to say there's no response from Air Asia or LCCT.

b00n
post Mar 31 2008, 10:26 PM

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QUOTE(ken_zie @ Mar 31 2008, 02:59 PM)
hmm... but most of my friends bring my laptop bag and their backpack together and have no problem with it...
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That's why she's furious so quarrelled and wrote in a complain letter which I supposed sank into the bottom of the ocean. Even after opening and showing the guy the laptop bag only consist laptop whereby previous occasion no problem and making a scene out of it, but to no avail.
That's the first time it happened, before CNY.


b00n
post Apr 1 2008, 10:41 AM

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Yes, they issue receipts and also accept credit card's payment....

This post has been edited by b00n: Apr 1 2008, 10:41 AM
b00n
post Apr 4 2008, 10:18 PM

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nay....took a fligt to Bangkok and am now still in Bangkok. Verified that Nasi Lemak is only priced at RM8.

Btw, Tony Fernandes was in the same flight on some official business.
He greeted everyone on board. My wife took a picture with him whereas I'm too lazy to entertain him. lol
b00n
post Apr 9 2008, 03:00 AM

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QUOTE(clemong_888 @ Apr 7 2008, 09:36 PM)
chinaman way of doing business?? tell that to the owners of ryannair or easyjet in europe, pioneers of the low cost models. they've been charging for baggage for quite a while now.
*

Can add in Jetstar...one of the favourite budget airline besides Virgin.
QUOTE
http://www.jetstar.com/au/fare-types.html
~JetSaver Light fare does not include any Checked Baggage Allowance. Cabin Baggage limits are strictly applied. JetSaver Light passengers who have more Baggage than the applicable Cabin Baggage Allowance will need to change to a JetSaver fare. Conditions and charges apply. Call Jetstar Reservations for details. Jetsaver Light is not available on Jetstar Asia (3K) or Valuair (VF)
And difference of price could be up to 15 times more.... sweat.gif

And this is some of my recent comments from the other thread in RWI:
QUOTE(b00n @ Apr 9 2008, 01:59 AM)
For simplicity, let me summarise.
Check in baggage cost RM5 per piece or RM3 if booked together with ticket; but overall still cannot exceed the weight of 15kg per person.
If exceed than still have to pay excess baggage fees.

Also, so after all your complain; is Air Asia still cheaper than MAS in terms of flight between KL-Sandakan?
For my case, I always check between MAS and AA whenever I book ticket and choose the cheapest or if the difference is less than RM60.
At least I got another choice instead of the monopoly by MAS.

And to see that ppl complaining about MAS fares so high and some even applaud the launch of AA, but see now everyone turns and criticise about AA....wow; just proves that humans are hard to please species. Even with RM0 air ticket but with fuel and airport tax some still complains about lies in marketing and advertisement so forth....wow!  doh.gif

Again, I think it had been reiterated over and over again airport tax is being charged by MAHB. So it's fair that MAHB charge the same amount of airport tax for the same flight or same type of planes etc....

btw, pls separate your sentences as it's pretty hard to read.
*

Another problem I noticed is a lot of Malaysians are too pampered and over expecting besides hard to please. Yeah, I do admit I'm one of them.... sweat.gif

This post has been edited by b00n: Apr 9 2008, 03:02 AM
b00n
post Apr 9 2008, 06:13 PM

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QUOTE(bonzaimy @ Apr 9 2008, 05:58 PM)
about the excess baggage, do u need to pay cetain amount if u baggage weight is more than 15kg? What is the maximum weight they allowed?

Unlike AA, MAS didnt allowed their passanger to check in if the baggage is over limit.I saw one pakistani student who want to check in his baggage but exceed the limit.And the ticketing women said, he cant check in if he didnt throw away some of his stuff until it below ......kg limit even the guy willing to pay..So,i think its nice if ur baggage is exceed the limit but can still check in ur baggage if u willing to pay certain amount. rolleyes.gif
*

As far as I can recall, MAS also charge for excess baggage. Unless obviously there's a "total" baggage limit per plane.

b00n
post Apr 9 2008, 07:57 PM

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QUOTE(bonzaimy @ Apr 9 2008, 07:46 PM)
those day can la but now they wont allowed...But first and business class limit is more than economy class rolleyes.gif
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Found this:
QUOTE
Checked Baggage Weight Regulations
 

Beginning 01 March 2008, Malaysia Airlines will impose a baggage weight limit on all flights. The maximum weight per baggage is 32 kg (70 lbs).

In order to avoid check-in delays at the airport terminal, please ensure that your luggage doesn't weigh more than 32 kilos (70lbs), or you will be asked to repack and transfer some of your belongings into another bag. Any baggage exceeding 32 kg (70 lbs) will need to be transported as freight (cargo).

This restriction is necessary in order to comply with current Health and Safety regulations for baggage handlers. Please note that the maximum weight limit relates only to single items and does not affect the baggage allowance or excess baggage charges.

Please contact MAS offices or MAS travel agents in advance should you haveany special baggage i.e. bulky baggage with total linear dimensions exceeding 158 cm (62 inches), bulky musical instruments, sports equipment,photo & film equipments, etc.

Meaning to say you could still have few pieces of luggages which adds up to any weight.
So Pakistani student could have bought a new bag and stash extra weight into it and still being charged with excess baggage fees.
QUOTE
Baggage Allowance Entitlement on board
First Class 40kg
Golden Club Class 30kg
Economy Class 20kg

Excess baggage fee
Appropriate journey rate per kilogram


Travel within Peninsula Malaysia (West Malaysia) RM5 per kg

Travel within East Malaysia RM5 per kg

Travel between West Malaysia and East Malaysia RM8 per kg


b00n
post Apr 11 2008, 10:28 AM

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QUOTE(bonzaimy @ Apr 10 2008, 11:27 PM)
oww..so is that mean u can have lots of baggage but didnt exceed 32kg lor? HUH...i thought if ur baggage is more than 32 kg per bag, u have to pay extra money even its exceed 32kg...
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Allowed non charged check in allowance is 20kg per passenger.
Maximum weight per baggage is 32kg.

i.e. you can have 2 or more 32kg baggages and being charge the excess baggage fees.
You cannot have one 34kg baggage checked in. You have to take out the extra 2 kg and put elsewhere, either hand carry or check in as another baggage.

Hope my explanation is clear enough.

b00n
post Apr 12 2008, 03:53 PM

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QUOTE(XP750 @ Apr 12 2008, 04:52 AM)
I'll really love to see what u guys do if u were the one running the company. There are lots of airlines closing down due to the fuel price hike, is just a way of staying alive, Tony won't charge baggage fee if the fuel price remain the same.

I too agree that some Airasias' staffs are really "teruk" , there're this kind of people everywhere and so happened that Airasia is such a big icon and easy to pick on, I don't see people picking on eg. Jusco's cashier who really suck.
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They're already picking on McD drive through cashiers over the rounding of 1 cent mechanism over at RWI. brows.gif

b00n
post Aug 30 2008, 11:52 PM

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QUOTE(enjay @ Aug 30 2008, 09:53 AM)
been trying to contact an air asia sales agent through their customer service hotline but so far didn't get any answer on the phone! i just get a reply that all sales agent are busy due to overwhelming response to our promotion blah blah blah.  i was calling since yesterday, waiting for at least 15mins each before i gave up on the call. today i called again and waited for 30mins but still no one answered.  vmad.gif

if this is the kind of service that they provide then i'd rather not book their zero fare tickets even if its really cheap.  shakehead.gif
*

What time did you call?

From their FAQ:
QUOTE

What is your call centre number and operating hours?
Answer :
Our call centre numbers are as follows:

Within Malaysia : 03 - 8775 4000
Within Thailand : 0 2515 9999
Within Indonesia : 0804 1 333333
Within Singapore : 6733 9933
Within China : 86 592 516 7777
Outside of Malaysia : +603 8660 4343

The opening hours are from 8am - 9pm daily.


b00n
post Sep 1 2008, 04:50 AM

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QUOTE(bhorng @ Aug 31 2008, 09:38 AM)
yup...my sister bought tickets to Phuket... but due to the issue in phuket, they try to call them for like hours.. and failed to get any one in the HQ to answer the call >>> Sigh.. what a SERVICE!!
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It's not issue with Phuket but the whole Thailand itself.
Read the news, opposition is trying to topple the current government; so there's riots going on.
Not a good time to visit Thailand. Wonder whether or not there would be another military coup.
The current PM of thailand was the ex-general who started the coup to overthrow Thaksin's empire.


QUOTE(yin1226 @ Sep 1 2008, 12:33 AM)
oh..really??  shocking.gif  shocking.gif
i also booked a ticket to Krabi...wonder will it be cancel suddenly or not... hmm.gif  hmm.gif
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Better check with AK, or try see whether or not MAS flies there. If they do, just call the MAS call center and check with them whether or not the airport is closed.
This few days, they've closed 3 airports.
Bangkok, Phuket and the last one I'm not sure.
b00n
post Sep 3 2008, 09:41 AM

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The whole purpose for it is to actually encourage ppl using the internet instead of the phone.
That's why their call center is small and got fixed operation hours.

Phone is deemed as secondary for them. And looking at the current situation in Thai, of course the lines are packed.

This post has been edited by b00n: Sep 3 2008, 09:42 AM
b00n
post Nov 19 2008, 11:26 AM

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QUOTE(Makakeke @ Nov 18 2008, 07:14 AM)
My girlfriend will be flying over to Melb tonight iwth AAX. Does anyone knows whether TV will be provided?
*

don't think there would be any show in the plane as eventually we're talking about budget airlines.
It would incur cost to them if they are to buy movie showing rights.
Let others who flew before confirm.

b00n
post Dec 5 2008, 04:23 PM

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Besides putting your story in LYN, let's give it a try to send to all major paper's hotline with the time chronology.
b00n
post Jan 1 2009, 12:23 PM

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Who says they don't allow water on board?
If it's domestic flight, one can always bring a bottle of water on board. But if it's international than yes....water is not allowed on board.

In regards to food, it's best not to bring "tapaued" food on board and eat. Especially those non-halal as it's disrespectful.
However, one can always opt to bring light snacks or food, i.e. bread and biscuits. Anyway, usually the flight attendants wouldn't care also.
b00n
post Jan 1 2009, 02:23 PM

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QUOTE(pucman @ Jan 1 2009, 12:48 PM)
Quote from BooN....

"In regards to food, it's best not to bring "tapaued" food on board and eat. Especially those non-halal as it's disrespectful."

It must be a standard that applies to all passengers.

We can't forbid non-halal food because some passengers are non-halal. The same goes with non-beef, vegetarian etc.
*

Heck don't complain to me....complain to the authorities...
If you think that you're good enough than just bring it.
It's only my opinion.

And re-read your title.
First off you're asking a question and next thing you know, you're correcting every little suggestion one have thrown at you...
Bravo for your sincerity.
Good luck in life.

Btw, even if you board any other airlines; to my knowledge, non would allowed "tapau" food on board. The best is still cookies and breads. (i.e. dry foods)
It's more towards domestic flight that is more lenient.

So since now you've mentioned that it's an international flight, good luck trying to clear the checkpoint with "tapaued" food. Remember to post pics if you does manage. wink.gif


Added on January 1, 2009, 2:25 pm
QUOTE(pucman @ Jan 1 2009, 12:31 PM)
Do you know that eating beef is disrespectful to hindus and certain chinese buddhist ?

Do you know that eating meat is disrespectful to vegetarians ?

So why the double standards ?  rolleyes.gif
*

The problem is you're flying with a M'sian based airline and clearing M'sian immigration.

This post has been edited by b00n: Jan 1 2009, 02:27 PM
b00n
post Jan 1 2009, 03:39 PM

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btw, comes to think of it, never recall airlines serving beef also.
Talking about MAS olden days where they still serve food for domestic flights.
Taken Cathay and JAL before but can't recall beef on their plane.
Chicken or fish is the common choice.
b00n
post Jan 1 2009, 04:44 PM

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QUOTE(kucingfight @ Jan 1 2009, 04:15 PM)
mm talking bout liquid based substance , i think it's now limited to something like 100ml only rite? (international regulation)

yup, snacks and biscuits should be fine
*

If my memory doesn't fail me, it's 100ml per bottle to the max of 1 liter per person.


b00n
post Jan 11 2009, 10:07 PM

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I never buy travel insurance if I travel locally as our medical card would cover for normal hospitalisation and if anything bad does happened i.e. plane crashes and all, PA and life would also cover.

However, I do buy travel insurance if I travel oversea because medical card that we have is hard to utilize overseas and also in the event the flight delays, there's compensation etc...other benefits.

And in the event death occurs, with travel insurance; they would arrange the body to be transported home.
b00n
post Jan 13 2009, 04:12 PM

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QUOTE(oneeleven @ Jan 12 2009, 11:11 PM)
After purchasing bus ticket online with flight, what is the procedure at KL Sentral?

111

PS: I hope AA --> Japan will be somewhere new, like Okinawa or Hakodate.
*

Print out the slip and show it to the bus attendant. That's all.


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