I have to agree that Air Asia tickets are cheap and affordable, but if you encounter any problem, that's it!!! Their after sales sales service really sucks...

I had booked myself a trip to Bangkok in Sept (that was during the time of the emergency). But due to the emergency, decided not to go, tried calling Air Asia KL hotline to postpone the trip..... called from Monday (my flight's on Friday), can't get through until Thursday.

I was actually calling from my office, thus leaving the speaker on while doing my work.... the stupid advertisements and "our customer services officers are busy etc etc etc......" Since morning till evening, at least a few hours each day.

Finally I got though on Thursday. The customer service lady say sorry, its now within 48 hours from your flight, you cant postpone. Quarrelled with her until they finally relented and gave me a credit, but not before deducting 70RM for admin fees. I accepted.........

I tried rebooking a new flight with my credit last week. Again, cannot get through, from last Thursday till yesterday Monday. Extremely frustrated, decided to try calling Air Asia Thailand instead. Got through after 40 mins on international call (at least I got through). Went through the usual steps of booking my flight, and confirming using my credit. Then came the bombshell.... please advise us the password for the credit.??? What password??? I was not told of any password when I received my credit??? Again the pleas and begs, and another bombshell came.....

Sorry, if you have no password, we can't assist you. You have to call Air Asia KL to resolve it!!!

OMG, I exclaimed loudly!! Girl, precisely because I can't get through to AA KL at all, thats why I called AA Thailand!!!

After all the hassles, and putting on holds again, and pleas and begs again, finally got my booking right. The call was almost an hour.


Trust me, I will never book myself with Air Asia again. Any savings will not compensate me for the telephone bills and high blood pressure and displeasure I incur with AA.

In the first place, they did not give me my ID and password to access my bookings online (maybe I did have 1 but I forgot).

During my first call in Sept, I requested for my ID and password. Nothing given to me.
My 2nd call this week, I requested again, nothing given to me again.

The online system sucks too. If you forgot your password, you need to enter both ID and email. If you did not have either one, you can't retrieve your password online.

I have to resort to calling.

And apparently, if you are booking a flight with Air Asia using existing credits, the only way is via the phone. You can't do it online, according to the Air Asia customer service lady from Thailand.

This post has been edited by ahgong99: Oct 8 2008, 12:08 AM