this is the first time my boss send me on a business trip on airasia to penang... previously MAS

and how disapointed i was  ... here's my story

going to penang
there's 3 seats at one side, since it was a airbus320... i sat at the centre and a girl sat beside of me... i put my bag on the left seat... and before flying the stewardess said i have to put the bag onto the top compartment... ok, i passed her my bag.. and she say "sorry, later i got backache" and i was like WTF!!!!     it is just a f***ing laptop... the girl next to me had to get up and make space for me to put the bag up how paiseh i was  ... i wonder why hire such weaklings... if there's an emergency then go help all of the passengers... i admit it is my fault for not putting it up earlier, but... 

returning to KL
when i was at the penang airport.. i walk through security as i didnt know it was for exit only...  the police women there were chatting away... lol..    and no1 cared... lol... if it was in the states... the whole airport will be closed 

i threw two unopnened water bottles into the trash can upon going into the departure hall.... as liquids are not allowed...

upon waiting there was an announcement that there's a delay in the flight... a whole freaking 1 hour..    !!! .. all the shops were closed... as it was already 11... so i just continue listening to my mp3s... suddenly the steward opened the departure door but didnt allow anyone to enter... all the passengers, except me and a few stood up and formed a line... no1 from airasia said anything to guide us... they were made to stand there in the queue for 50 minutes!!!! lucky i am a layback person, so i sat as i saw the horror in the people's faces all exhausted and tired including foreign tourist and expatriates!!!!!!!!!! old grannies!!! toddlers!!!! an old lady and her wheelchaired husband (white) where made to wait as well...       

an old couple was too tired went to the airasia staff and asked for water.... they were directed to the customs/police... and u know what they did? they took the water i threw earlier and gave them... lol... what a joke... i can still even see my name there... hahahhaahahaa
   

when we were on board the plane... some malay kids ordered food... and after finishing the stewardess cleared their containers from the back without telling them... and while she did it... one of the kids banged her hand and the leftover soup spilled on the kid's clothes... instead of the steward appologizing the kids had to... and she didnt even say a word... that enraged me  ...

after the delay i arrived in LCCT at 1 am... and i had to pay a surcharge since it has passed midnight... what a waste of my $$$... i might as well use that surcharge to get a tic in MAS...

however what made me cool down was a worn up booklet printed by airasia with PRIDE educating people bout breast cancer. i asked for an extra but it was the only 1 left in the plane... i left it there for the next passenger to read.... that's the only good experience i had about airasia...

upon returning i tried emailing airasia to complain but guess what... they dont even have a email for customer service.. and instead what i got..

http://www.topix.com/forum/world/philippin...U6D60JNTC7UIV6V
SHAME SHAME SHAME.... so please share ur good or bad experience using airasia... for me.. i wont ever be on airasia unless i need to... i cant believe i can even find a more retarded airline that eva air...

i guess it is my bad on the bag issue... but it was jsut a laptop bag...

no no.. the problem is not about liquid.. i fly all around the world and i know the procedures... all aviation flights requires the passenger to remove liquids and i dont think that is a problem... the problem is the liquid that you disposed is given to other passengers to consume... what if the water is bad? then who is to blame? they took it out from the trash can... lol

the problem is not the delay, 5 or 10 or an hour... the problem is there's nothing done to guide the passengers... like telling the passengers to seat down until the plane comes rather then letting those people stand in line while they are flirting with each other..
hmm... yea i agree... there was a heavy downpour... or maybe they used the same plane that just landed instead of a new plane saving on the staff's hotel...

the stewardess was actually kinda short.. i thought the requirements are minimum 160cm for females? i am a short guy @ 165cm but she was 1 head shorter than me... super thick make up with a super thick skin..

btw, the sanitize the plane while the passengers were still on board... lol... what a joke

extra charges again... they already charged for excess luggage... not the check in luggage also have to pay fees...

no boss... this kind of attitude cannot be tolerated if AA wants to go global.. this is a total chinaman way of doing business... just like 'you tidak suka, you keluar'

because it is labelled as being cheap... it doesnt mean it has to make $$$ this way...

just because the airlines is cheap doesnt mean the staff cannot smile..

what's next? toilet charge $$$?

oww..so is that mean u can have lots of baggage but didnt exceed 32kg lor? HUH...i thought if ur baggage is more than 32 kg per bag, u have to pay extra money even its exceed 32kg...

next thing they gonna charge you for excessive body weight
anyone over 75kg have to pay extra RM5 per kilo...

hmm... Tony better don't have this idea

ermmm... i threw was those cup shape mineral water... not bottle... so that's why the guard knew it was new

flightmode you mean?

they delay so they can use the same plane... save $$$ by not needing to clean the cabin and also for the staff accomodation... fuel also

refreshing, read your compliants but I it's pretty unreasonable other than the part of being rude. When you booked for flights, you have to agree for all the terms and condition stated and I guess everyone knows that even you're on the same booking, combined luggages capacity is not allowed at all.

When we check in, even me and my partners are on the same bookings, our luggages are weigh seperately, this is how the system work. I think this applies to MAS as well. It may seems that there's no problem if you combine, however, the luggage limit is set to one person 15kgs.

So I only can say that you should be aware of all terms and condition listed. But the extra charges part, yes they should tell earlier before accepting ur packages.

are you alone? because last time officer told me can consolidate allowed weight
let say you have a companion along with u, then you can have 30kg (15+15) (make sure your companion not exist 15kg too)

Yesterday was one of my worse Nightmare flight!

I was supposed to meet my fiancee at Malaysia.
So i took AirAsia flight (2 flights transit)

The 1st flight is supposed to depart at 12.20pm and reach at 3.30pm
(From Jakarta to Kuala Lumpur)

The 2nd flight is supposed to depart at 6.30pm and reach at 8.30pm
(From Kuala Lumpur to Sibu)
(I'm supposed to meet my fiancee and her family here and we can then fly to Sibu together)

So anyways, I have one luggage which I check in and 2 other luggage which I carry.
The 1st flight was delayed for 2.30 hrs! Making the flight leaving at 2.50pm and we reach Kuala Lumpur by 5.50pm And according to the travel documents I printed, the counter closed 45 minutes before the flight took off!

That's like what? 40 minutes before I can check in?
There's definitely NOT ENOUGH TIME!
By the time I got my luggage and ready to check in everything, it's already 6.30pm!
So I complained to the AirAsia manager and say that it's their fault that the 1st flight was delayed and that 'NORMALLY', they would at least put you on the next flight or something.

But you know what their reply was?
They say 'We have advice you that if you are transitting, you should arrive 3 or more hours before the next flight! If the flight is delayed less then 3 hours, we are not responsible and will not do anything as it is our policy that states so!'

Actually,the manager is right.if i'm not mistaken your flight from jkt-kul and kul-sibu are 2 different flights. there's no such thing as connecting flights in AA, hence u having to take out your luggage at kul and checking them in again. so it's no different as to changing airlines at kul. delays happens all the time for any airline, even mas or sia. it could be the weather , it could be the airport(heavy scheduling) and so on.it's almost like saying a rapid kl bus came late so i couldnt hop on the next rapid kl bus that i was supposed to. when booking for flights, allow for more time. 3 hours is not alot of time, considering u hafta check in again,collect luggage and so on. in the end, even if it was not AA, i dont think any other airline would compensate you.

You tell me! How can you NOT be angry!
(I wasn't the only one effected by the way, there was like a whole RIOT there)
(There's this dude who's connecting flight to Denmark, even they said that they're not responsible)
(There's also this girl who's got connecting flight to <somewhere> and she cried making a scene there)

But COINCIDENTALLY, my fiancee (who is already on-board) told me that her flight is ALSO delayed! The flight hasn't took off yet! So i told them, look! Why not just shove me in as well? Like, the flight hasn't taken off yet! Then they said OK, they can do that but then I have 1 package to be checked in and they say that I would have to leave my package here if I want to take this flight!

WTF!!!!!!
So I argued again with them! (I mean heck, what's so difficult by just putting in an extra slot there when they plane is already delayed to begin with?) So after like 30 mins of heated argument, a government official (who happened to take the same flight) helped me with everything and they said ok! (My fiancee's family knows him so they asked for his help, very nice guy)

But they still wouldn't let me check in the baggage.
So finally when the pilot says that he doesn't want to wait, they have no choice but to rush me into the plane. As for my baggage, well they just slot it into the cargo! The flight then leaves by 7.30pm and reach the destination around 9.30pm..... and I didn't receive my checked-in baggage at all!

easy to slot in a luggage? if they have closed the compartment already, they have to open it again. recheck this and that. i dont think its as simple as opening your car bonnet. again, i dont see why they have to compensate for your lost luggage. u clearly didn't follow procedure here. i dont get why u didnt just ask them to throw your bag into the next flight to sibu. then collect it later on.

They bloody lost it!
So I reported to the AirAsia in Sibu and they told me that they cant trace it because there is no record of me ever checking in anything! Why? Because it was an UNOFFICIAL check in! So I told them that I purchased insurance from AirAsia along with it and if I can claim it?

They say that I would have to call the insurance company myself as it is from 3rd party. Heck it is UNDER THEM! What 3rd party shit! YOU CALL! But again, heated argument which ends with no one winning! Sigh!

Lastly I would like to say that,
I think the reason why people don't complain is because it's cheap!
But seriously, I don't think it's right the way they treat people!
I haven't really read the terms and condition yet but I've gotta see this message about 'If your flight is delayed less then 3 hours, they will not be responsible' (It's like they deliberately make this rule just so that they don't have to be responsible for anything and people still buy them because compared to other airlines, it's cheap)

PS: Where do you go to launch a complain anyways?

it is this attitude that make airasia still around... tidak apa attitude, anything just blame on how much u pay... with this kind of mentality, customer service in msia is a no hope

hahahaha...really good la you
Emm..i think they lost a million ringgit this year la..

Anyway, poor TS. As far as i know, AA always delay. And since you said that there's no flight to Sibu after 2 days, I think they cant blame you for this. What I really hate about it is when they tried to blame you for such a stupid reason and your lost baggage. Well, hopefully you already get it. One day i have to try AA la.

By da way, when i was in UK, I always using low cost airlines but they are very punctual and the booking through internet is far more easier than AA. Check in counter is perfect. No hassle at all and the service by the crew and ground crew is flawless. But as many people said, is it what Malaysian attitude "Tak APA" ? I think AA should see EasyJet, and other's low cost carrier in UK as an example.