PLEASE READ BEFORE YOU PROCEED

10 Things You Should Know About UniFi

1. This service is a 24-month contract and a termination fee of the total cost of the remaining months on your contract is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill. See video below for optional installation charges.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Please provide valid and preferred e-mail address, or phone number as bill will be sent via e-mail or SMS. Bill is accessible at Unifi website and you need to login: https://unifi.com.my/unifi-en/index.page. Register for e-bill here: https://unifi.com.my/e-bill/index.html

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.

Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.

Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.

High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.


Installation Guide


Optional Installation Charges


From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office:

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

Older blogs depicting a typical Unifi Installation process:

The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

The UniFi Installation Experience: http://jasonong.blogspot.com/2010/07/unifi...experience.html

* Thanks to the owner of the blogs (ShaolinTiger & Jason).

GENERAL WI-FI INFORMATION GUIDE by SilentVampire


As there have been similar questions that are constantly being asked here about Wi-Fi issues in the context of TM, this is a quick guide for those who are not familiar with wireless networking and how they work. Before I start explaining further, I will first start with the most basic equipment that are provided in a typical FTTH installation for Unifi. You will be provided with a BTU, router, and a DECT phone, and a UnifiTV STB (only if you subscribe to the relevant plans where the STB are provided), in the initial installation.

The BTU or Broadband Termination Unit is a terminating unit from the Access Network (TM Exchange) into a customer's premise. This unit functions like a modem and translates the pulses of light that carry data over the fibre optic cables into electrical signals. The BTU can be categorized as either fit for FE or Fast Ethernet use (10 / 100 Mbps), or Gigabit use (10 / 100 / 1000 Mbps). For gigabit speed, you would want a BTU that can support the gigabit speeds which are the AN5506-04-BG, Huawei HG8240 variant, or the Nokia G-240G variant, or the Alcatel Lucent I-240-G. Anything else will NOT be able to support the gigabit speed.

The router that is provided by TM for recent installations is usually TP-Link C1200 v1 (Pic), or D-Link DIR-850L (Pic), and more recently for new installations, the D-Link DIR-842 (Pic). All these router will be able to support gigabit speed (up to 1000Mbps) via WIRED connection ONLY. I highly recommend getting CAT6 cables or at a minimum, CAT5e cables, as both support gigabit speeds. Dintek or Prolink or AMP Netconnect or Ugreen RJ45 cables are quite reliable and is 100% confirmed to have original CAT5E or CAT6 rating. Wireless speeds will vary according to real-life environment and other factors.

If you are on VDSL, you will be provided with the ZTE ZXHN H267A (Pic) or the TP-Link Archer VR1200v for new installations recently (Pic).

The UnifiTV STB or Set-Top Box (provided only on the relevant Unifi plans) is a standard small white Android box (Pic).

Just a disclaimer, the TP-Link C1200 v1 (Pic) have MANY issues, including firmware and hardware problems, so if there are any issues with the connection and if you have this router, try changing to another router and see if your problem can be resolved. If it is resolved, then it is this particular router's issue.

For those that have been on Unifi since a long time ago, you might still be using an older router, which is either the D-Link DIR-615 (Pic) or the D-Link L7-N-R2000 (Pic), or one of the older TM generic router which are the RG-Innatech-RGX4400 (Pic), or the RG-Innatech-RG4332 (Pic), or the RG-Maritime-TRG212M (Pic), or the RG-DLINK-WBR2300 (Pic), or something older that I am unaware of. Among the older routers, the RG-Innatech-RGX4400 is the best among the lot, but still unacceptable for current modern use, as there are more newer and better options currently in the market.

If you are still using one of the six older routers above or any other older router from TM or one that you bought yourself a long time ago, which is not optimal for use in this era of gigabit speed, and you are having issues with your wired or wireless connection, it is highly recommended that you change to another modern router, and this will solve most Wi-Fi issues that you are currently experiencing, such as frequent disconnections and low speed. Refer to the list below for suitable routers.

Wi-Fi uses the IEEE802.11 family of standards. Within the 802.11 standards, are various substandards, including 802.11b (2.4GHz spectrum), 802.11a (5GHz spectrum), 802.11g (2.4GHz spectrum), 802.11n (2.4GHz spectrum and/or the 5GHz spectrum), and the 802.11ac (5GHz spectrum).

As you can see above, there are two different bands, 2.4 GHz and 5 Ghz. The primary differences between the 2.4 GHz and 5 GHz wireless frequencies are range and bandwidth.

2.4 GHz offers coverage for further distances, but may perform at slower speeds. Use 20MHz channels in the 2.4 GHz band. Using 40MHz channels in the 2.4G Hz band can cause performance and reliability issues with your network, especially in the presence of other Wi-Fi networks and other 2.4 GHz devices. A 40MHz channel on 2.4GHz might also cause interference and issues with other devices that use this band, such as Bluetooth devices, cordless phones, and neighboring Wi-Fi networks.

5 GHz provides faster data rates at a shorter distance. For best performance and reliability, enable support for all channel widths on 5 GHz. This allows devices to use the largest width they support, which results in optimal performance and compatibility.

Range : how far your data can travel. In most cases, the higher the frequency of a wireless signal, the shorter its range.

The biggest reason for this is that higher frequency signals cannot penetrate solid objects like walls and floors as well as lower frequency signals. Thus, the 2.4 GHz has a farther range than the 5 GHz frequency.

Bandwidth (speed): Higher bandwidth means that files will download and upload faster, and high-bandwidth applications such as streaming video will perform much smoother and faster.

Higher frequencies allow faster transmission of data, also known as bandwidth. Therefore, the 5GHz with its higher bandwidth will provide much faster data connections than 2.4 GHz.

Suggestions for choosing the best frequency:

Many devices only use the 2.4 GHz frequency, and these devices are all attempting to use the same “radio space” which can cause overcrowding of the channels.

So, which should you choose, 2.4 GHz or 5 GHz?

• If faster speeds are most important to you, 5 GHz is usually a better choice than 2.4 GHz.

• If the wireless range is more important to you, 2.4 GHz is usually a better choice than 5 GHz.

• If you have a lot of devices that use 2.4 GHz and you are experiencing interference or intermittent connectivity issues i.e. low connection speed and frequent disconnections, then 5 GHz is probably a better option.

To enjoy the maximum achievable speed on WIRELESS connection, you NEED to be connected to the 5GHz AC band AND have a suitable router AND a suitable USB Wi-Fi adapter. Your USB wireless adapter needs to be connected to USB3.0 for the best speed achievable on 500Mbps and 800Mbps, as USB2.0 max out at 480Mbps but due to bus access constraints, the effective throughput of USB2.0 is limited to 280Mbps, which makes it only suitable for 300Mbps, and USB3.0 can support up to 5Gbps, which makes it suitable for both 500Mbps and 800Mbps.

Your device must also have the right MIMO specification for it to support the full speed on Wi-Fi. Refer to soonwai excellent guide on MIMO and Wi-Fi in the context of real-world speed: Click here to see separate thread of his guide.

To enjoy the full speed on WIRED connection, you NEED to be connected to the gigabit router directly via Cat 5e or Cat 6 RJ45 Ethernet cable. Recommended brands that are reliable and 100% confirmed to fit the Cat ratings accurately are Dintek, Prolink, AMP Netconnect, and Ugreen. If your device can support gigabit speed via wired connection, and you are not getting the upgraded turbo speed via wired LAN connection, there are a few reasons why this happens, see below:

1) Your cable might be faulty or not up to standard. Try to test with another CAT5e or CAT6 cable. See above for recommended brands.

3) Your BTU does not support gigabit speed, or is wrongly configured, and this is limiting your speed. You have to contact TM for replacement, or configuration to gigabit speed.

4) Your router does not have gigabit LAN ports, or if it does have gigabit LAN ports, it is not configured or correctly set, which limits your connection speed to 100Mbps, instead of 1000Mbps.

5) Although your router does have gigabit ports, and is configured to 1000Mbps, you might still not be able to get the full turbo speed as it might be limited by the hardware of your router. If your router is a basic model with less than ideal hardware, you will not get your ideal full turbo speed.

SUITABLE WIRELESS ROUTER GUIDE - ALL ROUTERS LISTED HERE HAVE GIGABIT LAN PORTS

QUICK UNIFI ROUTER GUIDE BY OOKAS (BY AND WITH THANKS TO OOKAS): https://www.ookas.my/unifi-router-guide

For Wi-Fi, if you are upgraded to the turbo speed, you will need to change routers to enjoy the maximum achievable speed, depending on your speeds. Please refer to the list below. All speeds listed below are the maximum Wi-Fi speed that the router can achieve. If you are connected via WIRED RJ45 CAT5E or CAT6 directly to any of the router below, you can achieve gigabit speed as all routers listed below have gigabit LAN ports.

Refer to blacktubi excellent guide on routers in the context of local ISPs in Malaysia: Click here to see separate thread of his guide.

(GENERAL GUIDE ONLY)

ASUS

RT-N800HP - 100Mbps
RT-AC51U+ - 100Mbps

RT-AC1200 - 300Mbps
RT-AC1200G+ - 300Mbps
4G-AC53U - 300Mbps
RT-AC55UHP - 300Mbps
RT-AC58U - 300Mbps
RT-AC59U V2 - 300Mbps
RT-AC1300UHP - 300Mbps
RT-AC3200 - 300Mbps
Asus Lyra - 300Mbps

RT-AC66U - 500Mbps
RT-AC67U - 500Mbps
RT-AC68U - 500Mbps
4G-AC68U - 500Mbps
ROG Rapture GT-AC2900 - 800Mbps
Asus Lyra Trio - 500Mbps

BRT-828 - 800Mbps
RT-AC86U - 800Mbps
RT-AC87U - 800Mbps
RT-AC88U - 800Mbps
RT-AC5300 - 800Mbps
ROG Rapture GT-AC5300 - 800Mbps
Blue Cave - 800Mbps

RT-AX55 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
RT-AX56U - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
RT-AX3000 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
TUF-Gaming AX3000 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
RT-AX82U -800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
RT-AX86U - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
RT-AX88U - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
RT-AX92U - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
ROG Rapture GT-AX11000 - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
AiMesh AX6100 WiFi System (RT-AX92U 2-pack) - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
ZenWifi AX (XT8) - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)

TP-Link

Acher C20 - 100Mbps, ~300Mbps
Archer C1200 - 100Mbps, ~300Mbps

Archer A5 - 300Mbps
Archer A7 - 300Mbps
TL-WR940N- 300Mbps
Archer C6 - 300Mbps
Archer C50 - 300Mbps
Archer C60 - 300Mbps
Deco M3W - 300Mbps
Deco E3 - 300Mbps
Deco E4 - 300Mbps

Deco M3 - 300Mbps
Deco M4 - 300Mbps
Deco M5 - 300Mbps
Deco P7 - 300Mbps
Deco M9 - 300Mbps

Deco M9 Plus - 300Mbps, ~500Mbps
Archer A7 - 300Mbps, ~500Mbps
Archer C7 - 300Mbps, ~500Mbps
Archer C80 - 500Mbps
Archer A8 - 500Mbps
Archer A9 - 500Mbps

Archer C4000 - 800Mbps
Archer A10 - 800Mbps
Archer C4000 - 800Mbps
Archer C5400x - 800Mbps

Deco X20 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Archer AX10 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Archer AX20 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Deco X60 - 500Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Archer AX20 - 500Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Archer AX73 - 500Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Deco X90 - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Deco X96 - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Archer AX90 - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Acher GX90 - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Archer AX11000 - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)

D-Link

DIR-825+ - 100Mbps, ~300Mbps
DIR-842 - 100Mbps, ~300Mbps
DIR-850L - 100Mbps, ~300Mbps
COVR-C1202 - 100Mbps, ~300Mbps
COVR-C1203 - 100Mbps, ~300Mbps

COVR-2202 - 300Mbps, ~500Mbps
DIR-859 - 300Mbps, ~500Mbps
DIR-867 - 300Mbps, ~500Mbps
DIR-868L - 300Mbps, ~500Mbps
DIR-1360 - 300Mbps, ~500Mbps
DIR-1960 - 500Mbps
DIR-2150 - 500Mbps
DIR-2660 - 500Mbps
DIR-3060 - 500Mbps

DIR-878 - 500Mbps
DIR-2680 - 500Mbps

DIR-882 - 800Mbps
DIR-885L - 800Mbps
DIR-890L - 800Mbps
DIR-895L - 800Mbps

DIR-X1560 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
DIR-X1860 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
DIR-X1870 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
DIR-X5460 - 500Mbps (typical speed on Wifi 5, higher speed on Wifi 6)

Tenda

Tenda AC6 - 100Mbps, ~300Mbps
Tenda AC9 - 100Mbps, ~300Mbps
Tenda AC10 v3 - 100Mbps, ~300Mbps
Tenda AC10U - 100Mbps, ~300Mbps
Tenda Nova MW3 - 100Mbps, ~300Mbps
Tenda Nova MW5c - 100Mbps, ~300Mbps
Tenda Nova MW6 - 100Mbps, ~300Mbps
Tenda Nova MW6 - 100Mbps, ~300Mbps
Tenda Nova MW12 - 300Mbps, ~500Mbps

Tenda AC15 - 500Mbps, ~800Mbps
Tenda AC21 - 500Mbps, ~800Mbps
Tenda AC23 - 500Mbps, ~800Mbps
Tenda AC19 - 500Mbps, ~800Mbps

Tenda TX3 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Tenda RX3 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)

~Denotes highest achievable speeds, but only under optimum conditions.

DISCLAIMER - All recommended routers and the speed they support, is a theoretical maximum and might not support real-world tests. This is only a general guide to help you to decide which would be suitable for your own use, so please be aware of that fact and do your own research, before you decide to buy anything that is listed here. Thank you.

DISCLAIMER - All recommended routers and wireless USB adapters, and the speed they support, is a theoretical maximum and might not support real-world tests. This is only a general guide to help you to decide which would be suitable for your own use, so please be aware of that fact and do your own research, before you decide to buy anything that is listed here. Thank you.

Notable links for more networking info and knowledge:

1) Blacktubi personal website. Highly recommended for networking topics and reviews. Click here.

2) OOKAS website. Recommended seller of home networking equipment online.Click here.


*Thank you to @blacktubi, @Jjuggler, @wilson1stop, @wshoh, @JohnLai, @Doraku, @soonwai, @dickybird, and @imalmighty for their help and contribution throughout this thread and previous Unifi threads. It is much appreciated.

**Many thanks to @blacktubi, and @soonwai, for their amazing knowledge on their separate respective thread, and @blacktubi and @Jjuggler, for the link to their separate respective personal website.

***Guide created and written by SilentVampire - created on 24 August 2018, updated on 2 January 2021.



This post has been edited by SilentVampire: Mar 21 2022, 09:13 AM

Just a reminder, no need to post to subscribe, can just click 'options' and 'track this topic'

anyone else with 500mb that received the sms, then this pops up? lmao

ripoting in for duty

More than 200,000 customers still depend on Streamyx.
https://www.lowyat.net/2022/268600/tm-fiber...treamyx-target/
That's a lot.

Months ago already having this problem, received SMS... but websites says no
PM-ed their CS, also no... reserved for "loyal customers only"

was told to call 100 for more details after chatting with cs to speak to their promo dept

..and apparently the sms I received was for the 100mbps upgrade lmao

Went to tmpoint today, got the swu 300M at rm129, std20 is still there, no more iptv, locked for 2 years, better than nothing. Im lazy to play psychological warfare with'em to have price cut down to rm99 while maintaining 100M. Why r they reluctant? Coz they wanna maintain profit margin, and no one in competition gives 100M at rm129. City broadband and time are yet to make an impact, so they hardly count as competitors. I have a hunch however if you r patient enuf, they will bend eventually. I recommend getting price cut instead.

Quite fruitful, today's encounter. I've lost count of how many times im asked to top up rm10 to get speed bump to 300M, both sms and call.

I've asked them for new phone and new router, let's see how this pans out

Most of the ppl that getting swu package will get new router but no new phone.
their router is trash anyway, just get a better one and keep it as a backup.

Imma sell it off sealed unopened

Doubt anyone would want to buy that...

Receive SMS free speed upgrade last Thursday , speed still remain 100mbps until now but my ip change to public IP, that is weird

try restart your modem and router

Wow thread no. 40

Telekom Malaysia no longer provides free cordless phone since 2017/2018.
while routers are only given to new users or users who upgrade to 300mbps and above.

Guys wta anyone using 100mbps or higher speeds, when your surf twitter and when you scroll all the way down for more things to load do your still see the blue loading circle? If yes, how long till the news tweets load up?

within a sec

below 1second
almost immediately on my pc chrome.

I got 1 month free trial 300 to 500mbps, very impressive loading speed.

Probably placebo effect kot, don't think any website will have a visible difference in loading speed. At most you will see your video player bar move faster only. 300 Mbps also won't buffer for any video on youtube for example (except for routing issues etc. but that would affect 500 Mbps as well).

And of course Steam downloads etc. is where you can really see the diff.

I am here to check on this too
receive the SMS this morning, was trying to look at T&C to check if got any catch coz I didn't req for such

500>800 speed

All of us were given without requesting it

It is their tactic to make us upgrade to higher speed and instant profit but as far as I am concerned they have to get our consent at the end of the day to upgrade

I will definately say no lar, cause 500M is not even useful unless I use LAN cable

Got 100 > 300. The increase in download speed is nice la, but seriously would love a speed bump in upload as well. Too bad the package is 300/50 and 100/50.

Hi guys, those that received the 30-days trial upgrade, can I know if your plan on the Self Care site got updated as well?



I received the trial notification 2 days ago on the Unifi app (not SMS). But my speedtest is still on ~100mbps. Contacted Live Chat several times. Cut story short, the technical team eventually called and say my account does not have that 300mbps plan and asked me to contact Sales team instead. Sounds like their Technical team is not aware of what's going on with the free trial thing.



Oh the hassle...

UPDATE: Just as I posted this, the Technical called again and told me to restart modem/router. Finally got (temp) upgraded to 300mbps. And to answer my own question, the plan remains the same in the Self Care portal.

This post has been edited by chungss: Mar 15 2022, 09:21 PM

Useful for new laptop which got WiFi6 or AX200 la, it is only suitable for any gamer which got steam or psn or xbox etc, on smartphone only suitable for updating games or apps or ROM.

So if you are smartphone gamer not that needed, but nope for PC/console gamer.
Also big family or 4k video la.

Yup, remain the same.

Also can login to self care portal on web via email verify code instead of password now.

This post has been edited by BenYeeHua: Mar 15 2022, 09:51 PM

Yes unless you have WIFI6 router and devices

Mine all WIFI5 and even using LAN some servers or websites couldn't support also (like sites to watch drama)

Even that so 300M is more than enough for HD streaming

Login via e-mail code mafan but I believe is for security concern la

Luckily trusted device only once but I noticed once IP changed have to redo

Yes, the problem is TM don't have good global network support, look how slow we are using lowyat now, it is now being redirect to CloudFlare SG instead of JBH or KUL, limited to 50-100kb/s only.
For testing you can open lowyat via Incognito mode of browser, redownload the resource to see how slow it is now...

How we can enjoy for >500M for just HTTP, only P2P and steam or MS or console that having local server can support full speed at 800M...

----
So it is not browser related?
Look at the saving dialog it look similar like Huawei website login for me, but it is worst than huawei.

And yes, without password is good, because email password is your last line, no one will lost their email access as it is the only method to reset password in case your account are stolen.

Bring you around the world and back to Msia let us go travel mah...

---

I believe it is still saved to cookie as I do not need to relogin with username / pwd after verified it as trusted device

But there was once I was required to do so after I restarted my router

PS, it's actually AX1800

AX200 is the wifi6 card made by Intel

VPN! I choose you!
---
I guess just one of the method forcing you to use their app, no need relogin.

But their unifi mobile app is worst, kicking you out each weeks.

Yes, and AX201 that can only use with Intel CPU.

Anyways, WiFi 6 should be enough for now, any much higher speed need changing on frequency, more antenna or more AP for the future.

Yeah sometimes if the streaming lag like **** once on VPN immediately smoother than butter

Speaking abt the unifi mobile app, it is anyhow much better compared to months ago. I guess you know what I mean

lately,
cloudflare SG to TM always having serious congestion and loss packet issue.

not the actual previous routing anymore.

At least it should just kick us out or pop up a dialog ask us for logout, but it failed silently and need to clear data sometimes...

But yes, it is good for now la.

Yes, before that it will routing lowyat IPv6 to MY, but now it is SG, unsure why.
Certain IP still MY, like https://speed.cloudflare.com/ and 1.1.1.1 WARP.

Even Lazada also kena, every time when lazada bday sale coming, packet drop also coming.

This post has been edited by BenYeeHua: Mar 16 2022, 01:17 AM

KUL not stable.. always PMS every few months.

Lazada some cdn are on alicloud some on akamai.. need to see the ip range.

On WiFi 5 with the free 500 Mbps upgrade and a cheap router, I can pull up to 450 or so right next to the router, but that's also given if the routing is good. So far no issue for routing in daily use unless my adblock list is botched by a bad list. Maybe you need to check your configuration to make sure you are all set for max speed? In terms of WiFi 6, I don't see myself adopting it until my family members also upgrade their devices.

Very weird tm syiok sendiri upgrade its customers for the 30day /trial. What will be the new charges if we remain to stick with new speed

Well, better than posting post on lowyat can hang for 15s every night?
Used to post and close the tab, but now can't, because it will hang and failed me.

For lazada should be alicloud, because it is the main function API hang, like placing order, checking vouchers etc.

Nothing, original price of new speed.

This post has been edited by BenYeeHua: Mar 16 2022, 10:09 AM

Damn not worth at all🤭

new thread, but the ping spike issue still there.. last technician came and suggest router replacement cuz all checked no issue, should i?

This post has been edited by mytaffeta: Mar 16 2022, 12:27 PM

ping spike on all website n gaming server or just some affected?

if some affected is TM backend issue.. not your problem.

only on my gaming console ps5 affected.. other working fine..

Need to pay more after 30 Days 300Mbps speed trial over ?

Notice downloads are faster on T......T

Of course lah, free trial mah...
You know TM is famous for being...

Like this not worth la...

Before the 30 days end, they will contact you to ask if you want to continue with the faster speed. If you continue of course need to pay more. Otherwise just stay on your current plan and your speed will go back to normal.

Of course right next to router can get good speed

The point is, what is the purpose of wifi if have to online next to it

After click Add Reply need to wait for few secs to be posted

This post has been edited by coolguy_0925: Mar 16 2022, 03:09 PM

using wifi or lan to your ps5?

What is swu package?

Stay With Unifi

unifi problem again tonight? some sites suddenly timed out or slow.. while on mobile (other telco) seems fine.

Hi, anyone uses discord? it seem every evening for me discord to singapore server seems to be having massively high ping to the point of unusable , any unifi users having this problem? switching to hongkong server works for abit then packet lost also start happening with ping from normally 50m to 5000 - 8000ms ?

Can confirm, based on my observe, it always start after 10 PM, so it is something that will happen after 10 PM.

All unifi users are having issues, either VPN or Time/Maxis/Celcom.

This post has been edited by BenYeeHua: Mar 16 2022, 10:18 PM

It's definitely slow tonight. I'm only getting 100Kb/s over a 800Mb/s package on Steam

try changing download server to New Zealand

almost every night or during peak time will become like this.

once my contract is finish, will just switch to maxis /allo.

This post has been edited by Ebony & Ivory: Mar 16 2022, 11:37 PM

Hey! It works. Thanks bro

same here, goin to maxis after contract ends.

Yeah... Free 30 days speed upgrade.

can tell step by step how to change from unifi um maxis?


Thanks ..

Steps are as follows:
Register your prefered Maxis fibre package. Can do through agent for current promotion or walk in to maxis center if non promo. Inform them you are switching from Unifi.
Next, Maxis will provide you the transfer ID. With the transfer ID you need to go to proper Tmpoint for thumbprint to verify the transfer request. Also during this time, you need to pay the bill 1 month in advance to ensure no outstanding.
TM will take about 10 days to approve your transfer request. Once approved, Maxis will call you to set a date for installation. Meanwhile, you can still enjoy your unifi without downtime.
Your Unifi will only be terminated few days after Maxis fibre is installed, and any remaining balance, TM will refund through cheque to your home address.

Since this is Unifi thread, any related promotion for maxis please go and ask in the Maxis thread.
HTH.

Im using TIME
no ping spike
but packet loss for SG can hit 50%
my frd using TIME also having same problem when we join the same voice channel
changed to HK and everything solved

Hello, anyone having issues with unifi and apple servers?

My Apple TV wired to Ethernet has been unable to download software updates these past two days.

Normally it takes around 2 minutes but now it is showing 7-8 hours to download the file

Anyway I can fix this ? I don’t think I can vpn because I’m using deco

Restart your router and get a different IP range to try.

You're welcome.. Malaysia cache server is already congested

thanks ...but must own self goto tm point?

thanks ..

Is TM starting new IP series, 180.x.x.x? All my browser sessions are reset due to security concerns.

both wired and wifi random ping spike.. think unifi issue, nothing much can do.. will switch to maxis in april if persist..

Ya of course la download speed also I am impress

This post has been edited by myrancid: Mar 17 2022, 07:07 PM

Yes, is been a while that TM use this IP range.
180.72.0.0/14 used to be Webe IP range, now use by TM.

Yes.

Anyone here free trial from 100Mbps to 300Mbps got a lot of difference overall downloading etc ?

It depends what u are downloading, of course higher speeds, will give u that boost. Unless u using tor...rent..

Does the SWU promo still valid? I'm interested to switch from 30mbps RM89 package to 100mbps (RM99 package)

by default, Not everyone can get a SWU plan. it all depends on HQ

How the HQ notify? By email or sms or call?

Do you have the full list offer package available? Can post the offer package list screenshot?

By call

Guys, I am on 100mbps plan
Still within contract (14 mths to go)

Few days ago I did speed test, normal speed usually 105mbps, but this time it was 120mbps

Then today i speed test again, surprisingly 323mbps
I didn't received any call or sms prior. I thought this is only for loyal customers who are with TM for more than 5years.....

congrats to you, enjoy it trial for 30 days..

LOL tm themselves don't know how it's awarded... As long u get it enjoy.

This post has been edited by Alpha_Tay: Mar 21 2022, 12:39 PM

No, open for all now.

Yes but not worth as old customers have good price to stick with.