Need to pay more after 30 Days 300Mbps speed trial over ?

Notice downloads are faster on T......T

can tell step by step how to change from unifi um maxis?
Thanks ..

Hello, anyone having issues with unifi and apple servers?

My Apple TV wired to Ethernet has been unable to download software updates these past two days.

Normally it takes around 2 minutes but now it is showing 7-8 hours to download the file

Anyway I can fix this ? I don’t think I can vpn because I’m using deco

thanks ...but must own self goto tm point?

thanks ..

I just received a notification regarding 30days free speed upgrade, from 100Mbps to 300Mbps, but unfortunately the modem is not supported 300Mbps and it always capped to 92Mbps, can I request new modem?

My here still using Huawei HG850a modem, almost 10 years old, I had changed the LAN cable but still stuck at 90+Mbps 😅. So obviously it is not supported more than 100Mbps
Btw I using my own TP-Link AX73 router, so it is not a problem 😂

lai liao lai liao

After 9 days TM sent me sms ask me to "maintain" upgraded speed liao

Just now technician came to change modem/ONU, he came to my house and see my modem then direct know already what is the problem 🤣. Then he change new ONU, Nokia brand, quite a compact one.

Now I speed test, can get over 100+Mbps already, finally. As I mentioned yesterday I got 30 days free speed upgrade (100 to 300M), and I still got around 108Mbps. I asked technician, he said "belum mula lagi", I shocked and maybe will ask TM CS later.

are sure you want to reset contract to another 2yrs over a modem? over a 1mth trial?

Well technician didn't even talk about contract reset, just straight change for me, by right modem/ONU replacement is lifetime warranty, need technician to help on it.
I asked TM CS on afternoon to check system, CS said still 100Mbps. Maybe need receive SMS in order to enjoy 30 days free speed upgrade. But for now at least no longer stuck on 90+Mbps anymore and get back 10% of speed.

I waiting for them to offer me "staywithunifi" with 300Mbps at same price (RM129).

Tm installer did something on my gpon. Now my torrent is extremely slow. How can i access gpon? Tried connecting direct and using 192.168.1.1, 192.168.0.1, 10.0.0.1 none works

probably due to fibre modem uncapped or cap much higher than before, even with capped pppoe user account, the speed would feel much faster. how to detect that fibre modem was indeed cap much higher, try to run speed test multiple times, every time during beginning of speed test, the speed test live result would begin at around 800mbps+ for a few second then drop to pppoe user account capped level, if fibre modem is just cap at the same level as the pppoe user account and unifi package, the beginning few second of speed test live result won't go that much higher than that. even when unifi always cap higher abit for every account so user get max local speed test result.

Hello good people. My internet connection has been really bad lately, it would work fine for a bit until it decides to snap and be completely unusable. I am talking completely no connection kind of unusable. Sometimes the service would come back within minutes, sometimes it takes hours, but the problem keeps reoccurring.

It actually happened once in November 2021, and lasted for about two weeks until it just somehow went away on its own.

Then this February it came back and has been happening until even right now, and their live chat agent can never solve my problem. Every time I go to them, they would reset the port, which would restore the internet for a bit and then the problem comes right back. Requested for them to send technicians over to check, and they did it three times. First time the technician says there's nothing wrong, but the issue came back right after he left. Second time (same technician btw) said that it's because my router (TP-Link AX50) is running in Wifi6 but my mesh is running on Wifi5, which is total bullshit because unplugging the mesh completely still caused the same issue. I have also been using the same setup all this while and the issue only happened recently. Third time I told them that I suspected something is wrong with the fibre box, then they sent the same guy over and he said "oh, the fibre box was left open all this while" and he closed it.

After that I thought the issue would be gone, which did happen for one night until the problem came back again.

Thought of switching over to Maxis instead but they told me that it wouldn't make a difference because they also use the same fibre box.

Any advices? Is it possible to get TM to replace the fibre box?
On a side note, when I went to the live chat again yesterday they suggested me to "upgrade to a faster plan so I won't face any lags" lmao. What a joke.

Kek.... HSBB is supposed to be ISP agnostic even if TM manages it. Government funds laying it, right? Supposed to be no barrier of entry, right?

SKMM tidur.

the promotion still available?
cant get any information online.....

i though only maxis new new customer got offer.....rm20 rebate for 24month.....
will be interested to apply unifi 100mbps if gt free tv....more worth it....

1. Why use AX72 as an extender, just use it as the main router
ANS: Agreed and thanks. Didn't think that.

2. TP-Link Deco mesh is not compatible with TP-Link OneMesh for AX72
Ans: Thanks for the info. Now I know. If not compatible then probably have to go solution 1 which is set up as Extender/Repeater.
(I will have a LAN cable from the Ground floor to 1st floor for this)
OR
Modem->AX72 (Wifi Off)-> Main Deco ->Deco
Will this work since TM is providing Deco series?

If you want a carefree mesh system, can consider Asus AiMesh, any router with AiMesh support can mesh together
but Asus routers come at a premium cost.
Ans: Don't want to spend too much money on this. That's why I choose AX72 instead AX73. Below 400 is still OK.
The idea is to buy one that I can use later. Mesh is an option but not really mandatory. The new place is a double-story house so 2 Access Point should be able to cover both floors.

So TM just came over to my condo and said I need to ask 3rd party contractor to drill few holes over the plastic ceiling so they can connect the fiber cables from the box outside my floor to my unit (around ~10 meter)
My question is can't they ™ do that and charge me in the bill instead of asking for other party? Seems weird since I need to then ask them to come back to install AFTER the drill/cable are in place

i also want 800m 159 offer i will take too
mine 100m RM129 but will not upgrade 300m just want upgrade 800m must be offer RM159 i will happy too

any trick to get 129 for 300mb? hehe my contract ended long time ago

Wonder why tm never call me when there is good deals like now I see many people with rm129 for 300mbps.
Currently I'm paying rm129 for 100mbps, can I call them to give me the 300mbps???

Just curious, does anyone really use the unifi rewards ; like tealive voucher, lotus voucher, or bill rebate ?

Or just ignore or didnt know they exist ?

Current plan, RM129 per month + 100mbps + free calls + unifi tv + iqiyi + No contract

Went to tmpoint tasek ipoh asked for swu 300mbps,
Double confirmed with the staff said it is available but only internet. NO FREE CALLS.
So I postponed the upgrade then until I get free calls from the swu 300mbps.
Quite strange...You all get FREE calls but I don't.

Need some help here to troubleshoot unifi Dect phone.

Anyone with a working unit can verify this for me?
If the DECT phone (base unit) is unplugged from the jack, when you call the number, does it have a ring tone?

My cordless unit is more than 10 years, LCD has faded but still functions for call in/out. Recently there is no daily tone and call to the number 'can't be reached'
Check unifi status, all is green.
TIA

Thanks for confirming

I hv made the report once, and the technician came over (only parents around) and pointed it's the DECT phone issue, due to the display faded much. Report close.

Seems like I would need to report again.

Heard many complaint about Maxis fibre but still many dont listen and want to jump over to Maxis. After jumped, complaint start. What's point. 

I think there are issues unrelated to hard capping as well. The fact that maxis throttle torrent between 8pm to 2am is a fact. The fact that speed is faster on weekend than weekday is also true.

Honestly there are ups and downs with every telco. I'm more interested that Unifi did provide free or discounted speed upgrade. My cousin never even tried  mnp but still received discounted 500mbps.