PLEASE READ BEFORE YOU PROCEED
10 Things You Should Know About UniFi

1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.
Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.
Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.
High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.

Installation Guide
 

From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

The fibre of UniFi: http://www.themalaysianinsider.com/feature...fibre-of-unifi/
Getting Unified – A walkthrough: http://www.themalaysianinsider.com/feature...-a-walkthrough/
The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

UniFi Set Up


* Thanks to TM twitter for the tweets, links to the article, blog (ShaolinTiger) & video (TheXMagellan)

klseet website for information on TM UniFi
http://klseet.com/
What is HyppTV ?

HyppTV - Entertainment All The Time




This post has been edited by sHawTY: Mar 6 2017, 03:23 PM

Post reserved for something

The speed back to normal now~~~

now seems up


but.... my download speed become half


- -

Hmmm that was fast.... thanks sHawTY for keeping it going!

BTW...recently, my DL850L has weird behavior, the globe connection light turned orange, although I still had connections.

Had to hard reset and set everything back again.

Anyone encountered similar issue?

Is it normal my Hypptv STB got no playstore? Just install Unifi yesterday.

And I tried to login Iflix. Even though I entered the username and password correctly, it still said that it is wrong. Got no problem signing in with my phone or laptop.

Hypp TV no connection now?

Iflix on HyppTv box cannot work yet. I was complaining about this on iflix support for the past few days.
They said Unifi users have to sign in now if want to watch on PC and tablets and smartphones.

Lol 30th thread already and my area still don't have UniFi coverage. Good job TM.

The latest update already removed Google Play Store.

still hope they can let me install it... infra really there

Cheras area... No hyppTV right now... Internet full speed.... My mom is ranting me... T.T I am going to rant TM...

Just great...was hoping atleast I can use my STB for Iflix as I cant even watch Hyptv channels. My router is at the second floor while the box is at GF.

waiting...... still waiting....... still waiting for waiting......

Yeah, no Playstore. Mine no prob, can sign on Chrome and STB.

It works for me. My ori iFlix account from last year already finish 30-day free trial. That one cannot use. I can sign-in on STB and browse but cannot watch. Emailed their support. They say just create a new account which I did and which works on STB.

I was trying the whole afternoon. It works on PC and tablets but not on the HyppTv box.

#TMAlerts Streamyx and UniFi users in and around Ampang may experience less than connectivity due to a cable cut affecting the performance of our network in the area.
Works to repair the damaged cable is currently underway and the team is working hard to get it done as quickly as possible.

Congrats on New thread v30...
I didn't aware the v29 was closed and wonder why cannot reply.

Did any VIP10 user already upgraded to Adv30 yet?

is there a method to fix slow speed when updating apps with ipad?.?

On and off there's issue with TM for Apps Store. You may use VPN.

its quite frequent until i feel really annoyed..speedtest result is 40+ mbps but loading image in insta also very slow, need to wait one or two second for the blur images to become clear

TM has issues with routing issue, already months and years still not solved.

really? demm.. demm no wonder my wife keep complain update app slow like snails...

It will come on and off. So if it's slow then use VPN. Luckily my main phone is not iPhone. Apps in my iPad can wait for a while to update.

hahaha. thanks for update. so far streaming no issues. only app update freaking slow.

yeah damn reboot router tested few times only manage to get 47 but after few hours throttled down to 30.

Erm. We are not talking the same issue. I was referring to Apps Store slow download due to routing issue.

My speed was never throttled though. Always consistent.

Are you doing anything during those few hours? Maybe your router is leaking memory.

really? i'm just reading while listening songs. how to check my router is leaking memory?

Does it have a ram usage stat in the webgui? Check to see whether ram usage goes up but never comes down. An extreme example is torrent bcos of the number of connections it opens. You will see ram usage going up then when the torrent finish and connections are closed, the ram usage should go back down.

recently, i didn't dl any torrent. tp-link archer c5 don't have. if previous xiaomi router have but i sold it.

seriously, watch youtube also can't achieve the max speed & i'm the only user.

now turned off BTU & router, watch youtube peak at max 50014 Kbps after few min. tomorrow next morning is another story.

i thought u wanna ask me run linux to check the memory leak. FYI, especially Archer C5/C7 also have memory leaked issue for some time already.

This post has been edited by g104: Mar 2 2017, 12:44 AM

I dont have memory leak issue on my C5.

hmmm maybe fruitie can place a link of this V30 on the older thread?

The advertise speed is guaranteed on local not international

Just got a text message this morning saying my speed upgrade was complete. Checked and its true just got upgraded from 30 to 50 !! They have started to roll out the upgrades.

since last week ady la they roll out the upgrades dei.batch by batch. lol

This post has been edited by buyoq: Mar 2 2017, 08:34 AM

Wait what? I thought they cancelled all the free upgrade plans.. or is there another one now?

Wow, they worked through the night to upgrade the subscribers now?
What time you got the sms?

no idea about the cancellation but the offer ends on 28th Feb
lots of my friend who filled up the form before 28th got their speed upgraded ady (except of 50 to 100 of course, including me. haha)

Someone said March is 2nd batch.

I had same problem... The username and password can be used with others devices but can't use with Hypptv STB.

stilll wait my unifi to upgrade

so this 30 to 50mbps upgrade only for landed properties users?

What package are you on now?
If VIP5, then may have to wait until June since VIP5 subscribers are paying the lowest fees.
I am on VIP5, I guess I can't demand for early upgrade.

I thought VIP5 users has already gone thru 1 free upgrade to VIP10 sometime last year? My brother's VIP5 is upgraded to VIP10 last year before the budget annoucement. Just not sure whether they will go thru another round of free upgrade again after annoucement.

Your brother was lucky to have his VIP5 upgraded free earlier. No more 2nd free upgrade.
There were many VIP5 not offered free upgrade earlier.
My VIP5 was subscribed last year March. Not yet one full year.

filed up the form on 19/1 , still waiting for the upgrade from 30-50 . staying in condo support up to 100mbps

are u sure support up to 100mbps? u using fiber until home or vdsl?

FTTH .confirmed. .new condo with fiber built in .not vdsl

Theoretically it supports more than that

this few days, http://speedtest.tm.com.my sometimes is not working. i think is not my C5 issue & might be my area something wrong..

my friends in terengganu reporting upgrade already done for adv30 to 50 at his house. so east region on the schedule.

Great!

that good. which condo did you stay?

Melaka Area - Taman Semabok Perdana

30mbps upgraded to UniFi Advance Plus 50Mbps (Thank You Campaign 2017) - 2nd March 2017

Seems like this second batch also involving 30 - 50 upgrade

Feel so unfair for those paying Unifi Pro 100 at RM299. No price reduction nor speed increase.

How about those 1Mbps at RM110. More kesian

i'm using 1 Mbps @ RM 110 for many years. i think more than 10 years. apa lagi lu mau?

This is one example of unfair treatment from TM

Kepong Baru/ Taman Sri Bintang Upgraded.

Received SMS earlier today.

i donno where u stay , but i get unifi since like 5yrs ago ...

Nov 2016 started UNIFI at my area.

we would like to inform that customers will be enjoying the promotion in phases, starting from February 2017 until Jun 2017. You will be notify once the promotion is active. Your co-operation and understanding are highly appreciated.

Ans from TM when i ask when can i get the free speed upgrade.

Maklumat Aduan / Complaint Details For 0317-01-xxxx-TM

Huraian Masalah / Problem Description
TM enggan memberitahu estimate time untuk free upgrade yang sepatutnya diberi kepada pelanggan , seperti mana yang di dalam Budget 2016. TM hanya mahu pelanggannya menunggu dari Feb ke June 2017. TM juga memberitahu saya bahawa free upgrade ini ada diberikan kepada pelanggan dibawah "goodwill " basis.

Let's see what is the outcome

^received call from TM Complaint Dept , im in June 2017 batch ..WOW....the reason , "banyak nak upgrade"

This post has been edited by ^Ware^wolf: Mar 2 2017, 04:18 PM

my area just have Unifi since early last year but was reluctant to change from Streamyx 8mbps coz new 2 years contract as I may be moving house end of this year. But after the free upgrade is announced and was informed that i can shift my Unifi to new location, i quickly sign up before CNY in Jan 2017.

Btw, those sign up online should get 1 month subscription free. Just got my first bill and confirm got 1 month discount. But 1 month RM242.74 is a bit hard to swallow. Just hope that TM really slash the fee to half next year..... dreaming...????

Why your package is so expensive? Which plan is this?

u complain to skmm?

50mbps all in with gst normal HyppTV package.


Attached thumbnail(s)

Oh 50Mbps package, I thought Advance 30. OK, got it.

when the budget announced for upgrades, and when planning on the free upgrades
shouldnt they devise a master plan for speedy upgrades already? a timeline or phase/location distribution? i dont understand what is under goodwill, isnt it required under budget?

Some places in KL still dun have. The one I know of is a block of apartments in Sri Petaling.

yes , i need the fastest response from TM

900k unifi customers in 4months , one day upgrade 7500 customers...

but not all unifi customer eligible for speed upgrade ....

that's pretty slow imo

This post has been edited by ^Ware^wolf: Mar 2 2017, 04:33 PM

When u register 30mbps

Mine is same thing, just worded differently. I sent my inquiry via the OCC. I asked when will me 30 -50 upgrade be.

Referring to the report number 1-234567890 pertaining the matter. We would like to thank you for you keen interest of our products and services.
Upon checking in our system, we are glad to inform you that you are eligible for Free Upgrade from Unifi Advance 30mbps to Unifi Advance 50mbps.
Kindly be inform, customer will be upgrade by phase starting from February until June 2017.However, customer will be informed via E-mail, SMS or telephone prior to implementing the upgrade at their areas.

Yes, speeling and grammer misteaks is theirs, not mines.

This post has been edited by soonwai: Mar 2 2017, 04:59 PM

call 100 , and u will get more accurate answer

Live chat get below answer

Muham..

You will receive an email and SMS regarding on Free Speed Upgrade in Thank You Surprise Campaign by phases:

Muham..
Phase two started from 1 March until 1 April 2017

ME:
oh means i am eligible for the upgrade right?

Muham..

Yes
After you receive an email or SMS, you may log in to the website www.tm.com.my/thankyousurprise

This post has been edited by de_ghost: Mar 2 2017, 04:40 PM

any1 from kota kemuning, shah alam already got free upgrade?

Latest ans from EVERYONE CONNECT:

We're unable to provide you with the information. In general, the upgrade will be done automatically in phases starting from February 2017 until June 2017. You will receive a notification SMS once your HyppTV pack is activated and ready for viewing. Please wait until you've received the SMS on the upgrade completion.

May i know how to use the Live chat?
I cant find live chat.

mytm.tm.com.my
and log in to your account

Haih...perhaps if you had waited patiently, it would have been earlier since TM had already given a Feb-June upgrade timeline.
Now, I think they have willfully put yours in the last batch...

TM
Hi, thank you for waiting. I'm TM. How may I assist you?

I
Hello, good afternoon. I would like to inquire regarding the free speed upgrade campaign. Can you help me to check am i eligible to upgrade to 50mbps?

TM
you need to check at


TM
https://www.tm.com.my/thankyousurprise/

I
It shown Your UniFi will be upgraded from February 2017 onwards

TM
okay. that mean you''re eligible to get free upgrade
TM
The free speed upgrade will be implemented in stages from February to June 2017
I
Can help to check my account fall on which month? tq
TM
we''re here cannot check for which month you''ll get the free upgrade. but TM will notify you by sms, email or phone call once your speed upgraded
I
Ok. Tq very much for your help.

This post has been edited by sg999: Mar 2 2017, 05:17 PM

LO...what kind of BS is that...i get the same answer last night by calling into 100 ...

I think the standard answer is going to be June for those who ask them...

No BS! You're not the only one waiting for the upgrade. Well, at least now you know when your upgrade will be done...June! LOL...

Not much we can do but be patient. I already have written confirmation that I'm eligible for the free 50m so not too worried.

To be honest, I'm using "60mbps" since last week and it's really not that big a difference from 30mbps when doing non-downloading stuff. Of course downloads will be twice as fast but other things same lah.

I managed to get iflix to work on my HyppTv box (EC6108V8).
1. Connect your HyppTv box to your home wifi.
2. Go to Settings.
3. Go to Manage Applications
4. Go to Running Applications
5. Click on iflix icon
6. Click on Force Stop

Exit out and try log in with your email and password.

After done all the above, my log in screen changes.
With the old log in screen, I keep getting the error message.
Now no problem with log in.

Ahh, interesting. On mine I had the old iFlix login when I first opened the iFlix app. Right after I login, it said that an update is required. After the update, I got the new red background login screen. No probs after that.

I think my iflix apps was stuck/not updated.
That is why I have to Force Stop that apps and let it reload.