Guys, just recheck again on 6 March 2017 for the surprise. Guess it still remain the same, either Webe or Jumbo pack.

I did have a chat on Live chat, they mentioned my area doesn't support 50Mbps.

Are they trying to twist and turn?

*P/S: I remove the name to avoid any issue later.

Hi guys

I terminated my unifi on 29/3 and my last bill suddenly got RM800 plus need to pay. I think got apply for hypptv few months back but no activation.
The night before I terminate my unifi, I suddenly got the SMS that my hypptv is activated.

Now I need to pay the hypptv thing because I terminate that stupid unifi. Oh my god. is there anyway to open dispute to waive that payment?
[attachmentid=8694445]

I submit for thank you campaign on Feb, then due to relocation to other states, so I went to terminate my unifi on 29/3

Mana tau they suddenly upgrade the speed for the thank you campaign one and hypptv renew also for 1 year.
Then I kena penalty for hypptv for terminating the unifi
Wtf

You can see the hypptv until 2018
[attachmentid=8704914]

Here's an example of Unifi customer service and their SOP.

Customer forgot PPPoE password and wants a new one. What do you do?
1. Reset to a system generated password and send via SMS.
2. Read existing password over the phone.
3. Reset to unifi123 and tell customer over the phone.
4. All of the above.

I've encountered all of the above over the last 2 months. Don't they have an SOP?

Expected. Doesn't make sense to make prejudice packages for some of its subscribers. So now all will receive free speed upgrade irregardless if they register for the TM Surprise or not.