Reporting my experience at my house at The Lake Residence, Puchong.

After having Unifi 30Mbps installed on 18/2, I really thought that I would get the free speed upgrade to 50Mbps. However, after having check the thankyousurprise microsite 2x on 2 different dates, I was not offered that upgrade, instead got the offer of either free Jumbo pack or Webe sub. I have also engaged their CS via TM Chat, and still no joy. Reason given was that my area has "technical limitation" and it is clearly stated in their TnC that is a valid reason for not offering the speed upgrade.

I am so disappointed learning that. Just wondering if anyone else at my taman is experiencing the same thing? Does anyone else also have installed 50Mbps at my taman?

Update. I am now eligible for the free speed upgrade after checking the thankyousurprise microsite today !

I reckon it maybe due to their systems needing some time after the installation to update certain areas, before it shows up in the microsite. Regardless, I am so damn glad that I didn't take any of the previous offer. I was thinking of doing so by end of this month.

So guys, if you're still getting the non-free speed upgrade offer even though you have Unifi installed in Feb, try checking back the microsite at later dates.


Thank you TM !