its quite frequent until i feel really annoyed..speedtest result is 40+ mbps but loading image in insta also very slow, need to wait one or two second for the blur images to become clear

From 8Mbps thread, unifi lite is confirmed at RM129

Unfortunately yes, the contract will be renewed for 2 years. That's what TM told me when I enquired about upgrading from Advance 30 to Advance 50 in Feb of last year.

Hi guys, my modem been acting weird recently, 2nd time it's suddenly blinking non-stop and I lost my internet connection. I'm on VIP5, any idea what's happening?

Tweeted with customer service but was told my area has no interruption, issue is escalated and may need their technician to come in and have me pay some RM53+equipment replacement fee (if required) for that 

WTF?
TM SMS-ed to me that they will come for unifi installation at end of april, then today I received SMS my installation is deferred to June!!!!

I need to have a proper case first before filing.

Sendiri type only can see the difference ma.

Report to TM first which we know they will not entertain. After that only complain to MCMC.
One of the criteria to report to MCMC is one should have reported to their telco first.

As a procedure, just file a complain to TM via OCC UniFi and say you feel mistreated when you are paying more while others are paying lesser though they were already informed earlier will not get free upgrade but still got it eventually... And you continue from there.

wait la tm call to bs u first, then they will close the report just like that
after that can start mcmc lo

wait la tm call to bs u first, then they will close the report just like that
after that can start mcmc lo

Yes, that's right. Wait till they say no to you.
Be patient.

Thank you for contacting TM.

Referring to the e-mail dated 22nd April 2017 on UniFi slow connection issue, we would like to thank you for bringing the matter to our attention and we are sorry for the inconvenience caused.

The record in our system shows that you are currently subscribing to UniFi VIP 10 package.

Please be informed that the package speed refers to the size of the bandwidth pipe from the customer’s broadband router up to TM’s broadband access gateway system and customers should be able to enjoy an average of 80% of the subscribed speed.

If you are enjoying speeds below 80% of your subscribed package and to enable us to identify the actual root cause of your slow connection issue, we would like to suggest that you perform a speed test using the speedometer available here:(http://speedtest.tm.com.my)

You are advised to perform the speed test three (3) times via wired connection (using LAN cable) to isolate any wireless or network issue and please send us the screenshots of the results of the speed test in .jpeg or .pdf file.

At TM, we are committed to deliver reliable, high quality broadband service to our customers, in line with our promise of “Life Made Easier”.

“For further enquiries or feedback, chat with us at https://mytm.tm.com.my for fast and reliable online assistance. Alternatively, you may tweet us at @TMConnects, leave your comments at our Facebook, Everyone Connects or enjoy self-service assistance through TM Self Help website at www.tm.com.my.”

We look forward to serve you better.


Regards,

Muhamad Zaki
TM Email Team
Telekom Malaysia Berhad

Either your complaint is not clear or they have comprehension issue.
Totally two unrelated cases.

Reference No 1-15891197124
Service ID N/A
Area Product/Service
Sub Area Packages
Case Category Promotions
Additional Area
Additional Sub Area
Detailed Description Unfair treatment for my Unifi packages. Paying about rm160 and close to rm170 sometimes per months. I still got stucked at 10mbps speed while some user have been reportedly paying rm159 and got upgraded to 50mbps. I hereby would like to have clarification on this matter. Have been using Unifi since its inception and got unfair treatment on loyal customer.

Can Unifi installation be done on the upper floor of a two  storey house without additional charges?

Er.. Then can't argue...
I will but this week I'm so busy...

access point 100% works perfect. repeater 50/50