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Unifi Official TM UniFi High Speed Broadband Thread V30, Speed Upgrade Coming. Be Patience Guys

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TSsHawTY
post Mar 1 2017, 09:39 PM, updated 7y ago

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Welcome To The Official TM UniFi High Speed Broadband Thread V30

Previous UniFi Threads
V1 | V2 | V3 | V4 | V5 | V6 | V7 | V8 | V9 | V10
V11 | V12 | V13 | V14 | V15 | V16 | V17 | V18 | V19 | V20
V21 | V22 | V23 | V24 | V25 | V26 | V27 | V28 | V29

LYN UniFi Users
TM UniFi Coverage & Subscribers: V1 V2

About UniFi: UniFi ADVANCE UniFi PRO UniFi BIZ ADVANCE UniFi BIZ PRO

Complain to SKMM/CFM: SKMM CFM


PLEASE READ BEFORE YOU PROCEED
10 Things You Should Know About UniFi

1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.
Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.
Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.
High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.

Installation Guide
 


From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

The fibre of UniFi: http://www.themalaysianinsider.com/feature...fibre-of-unifi/
Getting Unified – A walkthrough: http://www.themalaysianinsider.com/feature...-a-walkthrough/
The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

UniFi Set Up


* Thanks to TM twitter for the tweets, links to the article, blog (ShaolinTiger) & video (TheXMagellan)

klseet website for information on TM UniFi
http://klseet.com/
What is HyppTV ?
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HyppTV Link: YouTube F.A.Q


Added on TM UniFi Glossary Menu
TM UniFi Announcement & News

Official Website: TM Website TM Twitter TM Connects UniFi Website UniFi HyppTV

Related Website: UniFi Wikipedia UniFi YouTube UniFi Facebook

Customer Link: Customer Account Customer Rewards "TM Rewards"

Online Help & Support: Billing Guide Payment Guide OnlineHelp Speedometer F.A.Q

Technical Assistance 24/7: 100
E-Mail Support: unifi@tm.com.my

Complain to SKMM/CFM: SKMM CFM


This post has been edited by sHawTY: Mar 6 2017, 03:23 PM
TSsHawTY
post Mar 1 2017, 09:39 PM

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Post reserved for something
TSsHawTY
post Mar 4 2017, 12:43 PM

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QUOTE(eternity4av @ Mar 4 2017, 05:13 AM)
anyone from klang got their free speed upgrade already?
Me in Bandar Puteri, Klang still nothing dry.gif
Dyson Jin already got it, although he's in the city area, nearby LHDN Klang

This post has been edited by sHawTY: Mar 4 2017, 12:44 PM
TSsHawTY
post Mar 6 2017, 01:49 PM

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QUOTE(fruitie @ Mar 6 2017, 01:27 PM)
sHawTY - Topic Title: Speed Upgrade Starting Soon!

In fact already started since 21st Feb. laugh.gif
Not everyone mah, some people still waiting. I.E. me. laugh.gif
TSsHawTY
post Mar 6 2017, 03:25 PM

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QUOTE(LostAndFound @ Mar 6 2017, 02:04 PM)
Still it is 'started', not yet 'finished =)
QUOTE(fruitie @ Mar 6 2017, 02:58 PM)
Yes, that's right. biggrin.gif
Else, misleading others. tongue.gif
Okla, change d
Go see. Haha laugh.gif
TSsHawTY
post Mar 11 2017, 02:49 PM

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QUOTE(afiq10 @ Mar 11 2017, 02:40 PM)
RM129 Unifi Lite only unifi/fiber coverage or wut? if not under coverage how?
Offcourse la
How else are they going to install UniFi if you're not in UniFi capable area? doh.gif

This post has been edited by sHawTY: Mar 11 2017, 02:49 PM
TSsHawTY
post Mar 11 2017, 03:01 PM

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QUOTE(afiq10 @ Mar 11 2017, 02:56 PM)
wut happen to streamyx 10mbps?
Not gonna happen. TM's main concern now is UniFi
TSsHawTY
post Mar 11 2017, 08:39 PM

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QUOTE(mylinear @ Mar 11 2017, 07:36 PM)
They could use fibre to cabinet nearby and use existing copper lines to the house. Something like the VDSL used for condos. Have to wait and see what it actually is.
They could do that IF they already put the required UniFi hardware in the area
If they didn't, pulling fiber to house also no use laugh.gif

This post has been edited by sHawTY: Mar 11 2017, 08:40 PM
TSsHawTY
post Mar 11 2017, 09:26 PM

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QUOTE(TheDeadlySins420 @ Mar 11 2017, 06:37 PM)
how much is unifi termination fee?
i'm moving out next week and my new place only have time
Just tell them your new place don't have UniFi, they won't charge you the termination fee
TSsHawTY
post Mar 12 2017, 10:36 AM

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QUOTE(cucubud @ Mar 12 2017, 12:06 AM)
Look like this is a loophole for people who want to terminate Unifi without paying penalty.
It's not exactly a loophole, it's the law, they can't force us if we're moving to a place where there's no UniFi coverage
TSsHawTY
post Mar 12 2017, 01:45 PM

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QUOTE(cucubud @ Mar 12 2017, 10:52 AM)
If I want to cancel my Unifi and don't want to pay the penalty, I will tell them to relocate my Unifi to an address which does not have Unifi.
If that address has Streamyx, you still have to continue the contract but with Streamyx instead

And you need to provide a valid proof that you're moving to that place. Such as renting contract or the house grant under your name / parent's name

This post has been edited by sHawTY: Mar 14 2017, 09:08 AM
TSsHawTY
post Mar 14 2017, 09:15 AM

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QUOTE(nazovic @ Mar 14 2017, 12:20 AM)
Cannot tahan anymore.. Using 5mbps unifi. The upload speed should be around 4-5mbps.

Location : usj2
Test using LAN cable instead, see if there's any difference
TSsHawTY
post Mar 15 2017, 01:22 PM

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QUOTE(tany @ Mar 15 2017, 12:08 PM)
What is the cheapest plan for unifi?
RM179 for UniFi Advance 30Mb/s
There are some rumors about UniFi VIP 10Mb/s for RM129 but it's not launched yet. No ETA either
TSsHawTY
post Mar 15 2017, 06:13 PM

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QUOTE(monkeybeh @ Mar 15 2017, 04:33 PM)
Unifi 30Mbps: RM 179
Unifi 30Mbps OKU package: RM 189

TM: because fuck logics!
The original price for Advance 30 is RM199
The RM179 price is promotional

Next time do some research ya? icon_idea.gif
TSsHawTY
post Mar 23 2017, 11:25 AM

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QUOTE(eligible @ Mar 23 2017, 01:15 AM)
Not even a warning or email. How retard they can be? Seriously.
And some downtime is unplanned, like hardware failure, how do they warn you beforehand?
TM can predict the future is it? rolleyes.gif

This post has been edited by sHawTY: Mar 23 2017, 11:28 AM
TSsHawTY
post Mar 30 2017, 09:01 AM

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QUOTE(vincent09 @ Mar 30 2017, 01:17 AM)
Klang down ....
QUOTE(puteraX2020 @ Mar 30 2017, 01:41 AM)
klang down...
Klang which area? I'm at Bandar Puteri, just checked my router through ASUS DDNS, no disconnection at all last night
TSsHawTY
post Mar 31 2017, 10:17 AM

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QUOTE(eternity4av @ Mar 30 2017, 08:41 PM)
Did anyone from klang managed to get their speed upgraded?
Me in Bandar Puteri, Klang still haven't received the upgrade

Currently on Advance 30
TSsHawTY
post Apr 8 2017, 09:06 PM

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In Bandar Puteri, Klang, still haven't received the free upgrade from 30 Mb/s to 50 Mb/s dry.gif
TSsHawTY
post Apr 8 2017, 11:31 PM

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QUOTE(fruitie @ Apr 8 2017, 09:52 PM)
Kesian. tongue.gif laugh.gif
I'm not impatient like most people in here, just merely curious why Klang is so slow in getting the free upgrade
My block is definitely capable of higher speeds because my neighbour is using UniFi Pro 100Mb/s
And I'm on FTTH, not VDSL

QUOTE(sg999 @ Apr 8 2017, 10:21 PM)
i think tm live chat just told all upgrade latest by july.
simple
lol
Nope. The message from TM said I will get the free upgrade from March 2017 onwards

QUOTE(christina1 @ Apr 8 2017, 10:26 PM)
30Mbps for daily usage not enough ?
30 Mb/s download speed is enough
But 10 Mb/s upload speed, no

This post has been edited by sHawTY: Apr 8 2017, 11:34 PM
TSsHawTY
post Apr 9 2017, 12:28 AM

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QUOTE(fruitie @ Apr 9 2017, 12:19 AM)
Is it because you are on FTTH? unsure.gif
FTTH is the one which you can upgrade to speed higher than 30 Mb/s
Some homes/apartments with VDSL are the one having problem upgrading faster than 30 Mb/s

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