QUOTE(blackburry @ Oct 10 2017, 03:42 PM)
Luggage damaged - Yes most of the insurer will only reimburse back the repair cost to which they deem fit. You can either send for repair first and submit in the receipt for reimbursement. Or submit proof of purchase so they can apply appropriate depreciation %. Means here you will have to keep the original receipt lor..
Usually insurer will not compensate much for baggage damaged because claimant tend to cheat/lie and take advantage on insurer for this benefit.
Luggage delay - Most insurer will pay you a lump sum of amount depends on their t&c and not on reimburse basis. Like you said, if you buy branded, takkan insurer will reimburse back to you? But what you mentioned above " reimburse the Insured Person.....", may I know which insurer? I also want to study study a bit for my own knowledge.

Interesting.. actually repair will usually more troublesome than buying a new one. Have to take it to the shop we buy, then wait for months for it to be done from manufacturer.
Thank you for telling about the depreciation, I didn't know about that and have been curious how the insurance reimburse the luggage. Sigh.. from traveler point of view, the cost is not about the damaged luggage, more the cost they have to fork out to buy a new luggage. But of course, insurance can't make money if they reimburse a new luggage

. I just asked my friend for her previous case, she sent the luggage for repair but it's beyond repair. She pestered the problem back to insurance, and in the end they sent her a low range luggage to replace instead of reimburse money. She told me, if she know this takes so much trouble, she would have rather not claim.
I got the above quote from AXA brochure.
QUOTE(munkeyflo @ Oct 10 2017, 05:17 PM)
Most insurance will have a minimum hours of delay for them to pay you anything. If 2-3 hours usually its nothing.
Luggage bag - of course only if you repair it. You want them to buy you a new luggage ah lol.
Most of these you will need to submit receipts. Keep all your receipts and proof of what you have paid in the past. When my items got stolen during my travels and I claimed insurance, I submitted receipts of my camera, handphones, etc. together with the police report. They will calculate depreciation on the items and there's also a max payment for each item usually. Like my camera was depreciated 60%, depreciation will depend on how old your item is also.
When I claimed for luggage delay (more than 24 hours), I submitted receipts that I bought personal and essential items to survive the 24 hours. Yes, they will reimburse as long as you have receipt. So far AXA reimburse me even when I bought normal size bottle of body bath, shampoo, make up remover, various type of clothes (definitely can last for few days), etc.
Then again, AXA don't wanna renew my insurance anymore after I had a few travel incidents and claimed from them.

Time for me to keep scan copies of all receipts for items I buy for traveling.
Thanks for detailing the claim process. Did you submitted the claim only upon back in Malaysia, or called their assistance number to inform upon discovery of theft?
One more question, say I book flight and hotel today 10/10/2017 for travel 1/3/2018 - 5/3/2018. Say if I buy the travel insurance today too, detailing the travel dates. Anything that happens between now and the departure date; say diagnosed with medical conditions that disallow me to travel, or family member's death. Can this be claimable for flight and hotel cost that are non-refundable?
Recently I just cancelled a trip (booked Nov16, travel date Sep17), due to family member's serious illness. After going through long process with airlines, I got 20% of my flight fare (which airlines said it's goodwill) and 100% airport taxes. Lost a lot of money because I didn't buy the insurance the very moment I book the flight. I have the habit of buying it 3 days before depart. Do you think if I had bought a travel insurance (separately) on the same day I booked flight, I would have been able to avoid losing money?
This post has been edited by lowlowc: Oct 10 2017, 09:54 PM