Guys just bekful when buy TUNE PROTECT upon checkout on AAX.

Read the T&C carefully.

I bought airtix from Auckland to KL for May 2019 on 20th October 18 during promo. A few days later, I go book Auckland to Christchurch, with Jetstar as connecting flight from Auckland. (because AAX dun fly to Christchurch) and also because I believed AAX will honor their services.

2 weeks later on 8th November 2018 AAX announced they cancel all KL to Auckland flights starting 11 Feb 2019. The best alternative AAX give is to fly to Australia.
So I ask for refund from AAX, 2 weeks still belum dapat yet.

My biggest question is why throw a promotion and yet they had plans to cancel 2 weeks later? Really heartbroken, kena played and tipu.

I made claim with Tune Protect, AAX cancel flight and suspend the whole route, which is not my fault and no alternatives provided by AAX to get to Auckland. Tune Protect denied claim because it doesn't cover in their policy and they said AAX has refunded my insurance money. Which they have not, AAX still holding my 13K hostage and insurance money.

Just bkful. Dun kena tipu like me. Say travel worry free. All tipu, better buy others.





This post has been edited by Tutuppintu: Nov 22 2018, 11:10 PM

Yes bosku. I have submitted refund via their form. Their online chat always offline or always in queue.

Poor us kuli.