PLEASE READ BEFORE YOU PROCEED
10 Things You Should Know About UniFi

1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.
Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.
Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.
High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.

Installation Guide
 

From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

The fibre of UniFi: http://www.themalaysianinsider.com/feature...fibre-of-unifi/
Getting Unified – A walkthrough: http://www.themalaysianinsider.com/feature...-a-walkthrough/
The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

UniFi Set Up


* Thanks to TM twitter for the tweets, links to the article, blog (ShaolinTiger) & video (TheXMagellan)

klseet website for information on TM UniFi
http://klseet.com/
What is HyppTV ?

HyppTV - Entertainment All The Time




This post has been edited by sHawTY: Jan 22 2017, 07:29 PM

Post reserved for something

So fast. Another version again.

sHawTY, "Welcome To The Official TM UniFi High Speed Broadband Thread V27".

yup we are moving fast! Thanks to TM's "surprise" lol

Today watching HyppTv is not smooth.
Are they really messing with the service?

how to apply speed upgrade?
Currently i am paying RM179 for 30mbps/10mbps

Visit this website https://www.tm.com.my/thankyousurprise/ and fill up the information

Thx just done.
Looks like i am entitle for free upgrade.

If you want to pay for Advance50 package, go to TM Point.
If you want the free upgrade, then wait for TM to alert you.

upgrade 50mbps must pay rm 229 ext GST
and then wait for free upgrade can get 100mbps right
or not eligible

Congrats on V29

Hopefully TM will standardize all rates and complete the upgrade soonest possible.

Anyone here got the upgrade yet?

upgrade starting phase by phase 31 jan 2017 until Jun 2017

Any recommendations for an affordable yet reliable router to replace the UniFi orange router?
The list here still relevant? http://www.blacktubi.com/unifi-router/

Why need TM to alert us when we can fill in the form?

dun thk TM will ever standardize it
they'll lose a lot

Yes. Their mistake from the beginning. If they start to standardize it, two group of people will have such consquence:
i) Paying lower than advertised price, after standardized will pay more = Rage and complain to MCMC
ii) Paying higher than advertised price, after standardized will pay lesser = Happy ending

But if they are not doing anything for group (ii), they will be in trouble too.

Congrats v29
Look like more people use TM Unifi nowaday

Hoping TM will revised their Unifi 100Mbps to RM 199 just like Time is giving out cheaper for 300Mbps [RM189] to 500Mbps [RM299]

they just need to adjust the price to a standart prize, if the lowest they offered is 179.00 so the people who pay 199 will be revert back to 179.00 but free call will be excluded. same with others package. don't do discount instead offered additional package or add ons. for example early bird will need to pay 179 free upgrade jumbo pack/free call package,and people subscribe out from promotion period will need to pay 179 but without free add ons. The price it self need to fix, and if they want to give discount give discount to all...don't select this or that.

no they wont for the time being. they only do it if they got pressure from super-duper person at the top .

This post has been edited by kebeckham7: Jan 22 2017, 05:39 PM

When will the upgrade exercise actually begin?

Just done my huge upgrade from Streamyx 8mbps to Unifi 50. The speed increase really amazing. Feel exactly like when I first get my Streamyx ditching the 56k dial-up. Everything just loaded so fast. Tonight will try gaming, hopefully the ping for Battlefield is much improved.

u should have waited till 25 jam 2016 to see how much is the price for the unifi10 since it will be a plan specially offered to existing streamyx users.

Well, you and I know they won't do it...

First batch is 31st Jan.

Welcome. I can't wait for the day my sister to ditch her Streamyx too. Pole all ready, just waiting to activate from TM's side..

3 more days to go

When they alert you, it means they are working to upgrade your package.

They will alert you if you fill in the form right? At least that's what mentioned after I submitted mine.

Will we know when the upgrade be?

Some people did not fill up the form as also got the email notice on their package free upgrade.

I think after submitted will show the expected date, if I can remember correctly. If I'm not wrong, it indicates as 31st Jan for me. I doubt my memory sometimes and I also doubt TM's capability.

The email mentioned from January to June 2017 depending on your area.
Even though you registered on the first day, your area might be scheduled for the upgrade in June.

You get a surpise too!
Please check back to this website from
25 January 2017 to discover your surprise!

i wonder what kind of surprise they are giving

sounds like price cut eh?

That was previously. Now they have stopped doing it and I received SMS to ask me to go to that website to register.

That's email. I meant after it confirms your free upgrade, it does show a date if I'm not mistaken.

This post has been edited by fruitie: Jan 22 2017, 10:29 PM

No price cut.
TM executives already said they aim to maintain average revenue per user.

hope my current 384kbps service will be upgrade to at least to 2-5mbps. will be very satisfied @.@

384kbps... Even your 3G mobile speed is faster than that, not even LTE.

then wad kind of surprise they giving

upgraded to 20mbps?

Free Gemfive vouchers and discounted Webe subscription.

Is free 1 hypptv pack, or discounted rm10 webe subcription or gemfive voucher, 3 choose 1 only.

Lagi teruk.
Is this confirmed for Streamyx users as well?

doing renovation to my house and need to re-route the fiber from outside into my house (landed) to new location . If anybody knows any good tm contractor who can provide the service. please PM me.

Thank you. and waiting for my 100Mbps upgrade

seriously....... ?

goddem.....im so gonna tell them maxis offered me a chg

No big deal for them. This is TM for you, treating loyal customers like disowned children.

guess i'll just stay on this 10mbps speed and see how it goes in future~

hmm.....giving TM a call?

tm contractor no good if u want to do nice2.

Yupp. That's the only notification I have.
The free speed upgrade will be implemented in stages from January to June 2017 depending on your location subject to technical rediness.
No other notification in my mailbox from them.

I was thinking to get a better deal directly from contractor. just call TM

This post has been edited by yoda: Jan 23 2017, 07:48 AM

yeah I second that, Keeping ARP increase or maintain is their goal now. part from the program happy, part from them half happy,part from them not happy at all. they don't give a damn.

Wondering in my head on this ....

How much spare capacity has TM got in their current Unifi system?

More than 50% spare capacity?

~ 10% spare capacity?

Asking as with the free upgrade, will that be beneficial to Unifi users, as if it is only 10% spare capacity, then we will all be fighting each other when we go online. If with lots of spare capacity, then we gain from the upgrade.

They got no spare capacity, in fact just like every other broadband provider they oversell.

Which is fine, because whether you get 5MB or 100MB line, your usage pattern still likely similar. No-one uses the full speed all of the time.

They should have more than sufficient bandwidth to cope. Even at 100Mbps it is still relative low bandwidth for today standard. Most importantly, despite the upgrade of bandwidth, more than 80% of users are still casual users which they do not do heavy download 24x7. So overall the bandwidth will have no prob to cope for all users even all are online at least the same time.

Worst case scenario they can easily throttle the bandwidth for torrent to cap the download speed.

This post has been edited by westlife: Jan 23 2017, 09:08 AM

Not notification, it's showing at the website after filing in the form but well I could be wrong. Can't recall anymore.

yesterday downloading from apple servers super slow. usually can solve with VPN but after trying a few VPN locations, only slightly better. App store and itunes software download affected. speed test is ok, ~28M.

Wow moving fast this subject.

Hi all,

I'm living in a condo which was done (VP) by 2014. The only option i have is VDSL2 installation (copper wiring & MDF room). the technician said that I can't be upgraded to 50mbps (currently subscribed for Uni Andv 30mbps) due to the condo doesn't have fibre optics connections. I'm devastated as I do not get to enjoy any privileges (T_T). Has anyone opt for pulling fibre wires for their own condo units? i do know that the charges are exorbitantly expensive. thank you.

as i know they are using ratio instead of capacity. during stimix era

unifi not sure.

btw why worry about their capacity? going out of local to international link is pretty fked up.

the promoted speed is good for locally only and not international.

giant corporation rarely have problem on their side.

guess is TM fault...routing problem ?

"all" highrise in malaysia is using VDSL2 and there is no alternative.

since you are on highrise why not go and have a check on TIME fibre?

btw...you have answered your own question too .

charges is 1 thing and getting approval from your condo management is another thing.

haish. does any else get some random no internet moment during daytime?
last 3 days I keep getting that. suddenly red light at internet part. about 5 time already
is kinda annoying. need to restart wifi

yeah, thats what i thought so too but VPN didnt really help much yesterday. maybe VPN down

signs of equipment failing

i dont really use VPN for downloading purposes as is pretty slow.

cause im using the free services

wait for a day or so and retry

TIME fibre was proposed and approved with condo management but no actions nor word of TIME coming in. Hence i opt to get UNIFI instead of waiting til no end.

oh well..i guess that i'll have to deal with 30mbps while everyone else gloats with their free upgrade (T_T)

You can still get the free upgrade as long as the installation your UniFi installation is completed before 28 February

check with ur wireman...they might know how to do it...mine was rerouted by my wireman...of cos..there wasn't any changes in length...so he reused my existing cable...just hid it nicely on the plaster ceiling and concealed into the wall..

Ya better go with ur own wireman. Unifi installer will give u more headache.

just pray the wireman doesn't break the fiber cable.

itu unifi problem already bukan router.

Sorry, double post...



This post has been edited by G K Lai: Jan 23 2017, 12:25 PM

I stay in condo, so looks like no free upgrade to 50Mbps for me.

When on 25 Jan, if they offer me HyppTV package, KFC dinner plate vouchers etc... can I refuse to accept?

Because once I accept, if later they decided to lower the price, I'm afraid I will not get to enjoy it again because already taken up last offer.

Im having the same issues also during the weekend, kena about 3times

I dunno about red light but suddenly internet will drop, then auto come back after 1-2mins. Not sure its my router or Unifi's problem hmmm....

Guys, so unifi now got offer 30mbps for RM179 (and free upgrade to 50mbps if im not mistaken)

but does anyone know if the RM179 offer only for temporary? say Rm179 for 1 year then revert to RM199 after that.

As long as the wireman don't beng the cable 90° degree, the cable won't break.. .

happened to me once, the renovation contractor doesn't know how to handle the fibre and its break.

No one can really tell u. If u think price Ok, then just subscribe it now. RM179 will enjoy 50mb during upgrade promotion. After promotion, may be just RM179 for 30mb. U do the calculation n judge urself.

it is perpetual.

according to Budget 2017, the price will be cut to half within 2 years or so.

I doubt it will happen. Malaysians mudah lupa.

Seen someone from the TIME Fibre thread reporting the same as well. Guess the issue is with Apple's CDN provider this time.

Hi All,

i'm staying in townhouse... subscribed to unifi 30M package... everything is fine in the ground floor, but the connection is so bad on first floor till the youtube using smart tv is not working, keep buffer buffer and loading...

i'm thinking to change the wireless router to TP link C7
http://www.tp-link.com.my/products/details...7.html#overview

any comment? is this compatible to unifi?

thanks!

Ping is bad over last weekend till today. Speedtest is ok though.

Dunno if its because of their "upgrading" works.

price cut to half sounds like a fairy tale...

so TM call me on saturday to try it today because their system still updating but still not working for me

I've read an article somewhere that they can still reduce the price and force a bundle. Just like how the 30mbps is priced at RM149 and then they force a minimum RM30 HyppTV bundle to make it RM179.

yup. notice that too. sometime can feel hiccup
so bad until I turn off my consoles.

HyppTV is the culprit.

I think free upgrade to double the speed also sound like fairy tale before the Budget announcement.

Of course I am also quite skeptical about the price cut coz it will hurt their profit and cashflow. Free upgrade doesn't seems so bad coz they still got the same amount of money.

i need to wait 1 march. arggghhh

How to know when they activate the upgrade.?

It is mentioned in the form when you can see your free upgrade entitlement.

If anything, the ringgit value will be cut in half, so we'll actually end up paying double.