Today watching HyppTv is not smooth.
Are they really messing with the service?
Unifi Official TM UniFi High Speed Broadband Thread V29, Speed Upgrade Starting Soon!
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 Jan 22 2017, 03:15 PM
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#1
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3,076 posts Joined: Jan 2008  
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Jan 22 2017, 03:35 PM
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#2
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QUOTE(sovietmah @ Jan 22 2017, 03:27 PM) how to apply speed upgrade? If you want to pay for Advance50 package, go to TM Point. Currently i am paying RM179 for 30mbps/10mbps  If you want the free upgrade, then wait for TM to alert you. |
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Jan 22 2017, 09:33 PM
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#3
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QUOTE(fruitie @ Jan 22 2017, 04:54 PM) Why need TM to alert us when we can fill in the form? When they alert you, it means they are working to upgrade your package. |
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Jan 22 2017, 09:41 PM
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#4
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QUOTE(fruitie @ Jan 22 2017, 09:35 PM) They will alert you if you fill in the form right? At least that's what mentioned after I submitted mine. Some people did not fill up the form as also got the email notice on their package free upgrade. |
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Jan 22 2017, 10:21 PM
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#5
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QUOTE(fruitie @ Jan 22 2017, 09:41 PM) I think after submitted will show the expected date, if I can remember correctly. If I'm not wrong, it indicates as 31st Jan for me. I doubt my memory sometimes and I also doubt TM's capability. The email mentioned from January to June 2017 depending on your area. Even though you registered on the first day, your area might be scheduled for the upgrade in June. |
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Jan 23 2017, 07:24 AM
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#6
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QUOTE(fruitie @ Jan 22 2017, 10:27 PM) That was previously. Now they have stopped doing it and I received SMS to ask me to go to that website to register. Yupp. That's the only notification I have.That's email. I meant after it confirms your free upgrade, it does show a date if I'm not mistaken. The free speed upgrade will be implemented in stages from January to June 2017 depending on your location subject to technical rediness. No other notification in my mailbox from them. |
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Jan 24 2017, 07:40 AM
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#7
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QUOTE(fruitie @ Jan 24 2017, 12:09 AM) Not from the email. If you have read thoroughly when checking out the Surprise page, after it shows your free surprises, after you agree or something you will see the batch. I can't remember which part is it but I remembered quite well that I have seen mine is 31st January. Too bad I have no more UniFi account to try. That date is irrelevant. Even though you are the first one to register and agreed to the free upgrade, if they scheduled to upgrade your area in June, you have to wait until June.The best indication is when you received the notification in email or sms informing you that they are upgrading your Unifi line. So, just wait for that notification to come. |
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Jan 24 2017, 08:41 AM
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#8
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QUOTE(pluginbaby @ Jan 24 2017, 08:12 AM) Are u referring to this portion on screen? After you click on the Yes, please upgrade my Unifi speed for Free!Print that screen. This post has been edited by cucubud: Jan 24 2017, 08:42 AM |
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Jan 24 2017, 09:01 AM
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#9
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QUOTE(stinky @ Jan 24 2017, 07:52 AM) Mine said "from" "31st Jan" If your location is in Taman Tun Dr Ismail, then maybe you have a higher chance to get it first.Hope it comes earlier for my Chinese New Year  TTDI seems to be the pilot site for Unifi. |
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Jan 24 2017, 11:16 AM
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#10
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3,076 posts Joined: Jan 2008
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QUOTE(Moogle Stiltzkin @ Jan 24 2017, 11:14 AM) i'm lagging very badly in terms of latency, and probably even dropped packets because my game to blizzard diablo 3 server keeps dropping. Did you report to 100?same also on hearthstone another blizzard game....  did they say when this will be fixed?If you did not report to 100, then how you expect them to fix your problem? |
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Jan 24 2017, 11:35 AM
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#11
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QUOTE(Moogle Stiltzkin @ Jan 24 2017, 11:29 AM) i did derp Why don't you push them to look into your problem urgently? before talking down to others maybe stop making assumptions off the bat ? and i noticed it's not just me having this issue. so it's not an isolated issue for single user  |
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Jan 24 2017, 11:43 AM
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#12
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3,076 posts Joined: Jan 2008
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QUOTE(TheDeadlySins420 @ Jan 24 2017, 11:40 AM) finally Did you screen shot the screen where they mentioned the date for your upgrade?  |
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Jan 24 2017, 11:49 AM
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#13
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3,076 posts Joined: Jan 2008
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QUOTE(TheDeadlySins420 @ Jan 24 2017, 11:44 AM) after january 31 Thanks. It seems that most of the upgrades will be after January 31 to June. Still have to wait for 5 months (the longest wait). |
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Jan 24 2017, 05:11 PM
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#14
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Senior Member
3,076 posts Joined: Jan 2008
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QUOTE(yosheng @ Jan 24 2017, 05:04 PM) hi , my plan currently is 30mb , but i dont know why everyday the speed will become so slow even the speed test show error , after i reset modem and router then its ok , sometimes after restart still cannot i need to call and ask them reset port, is anyone here facing the same problem ? any solution? Not sure if this will help.Have you disabled the IPv6 on your router? |
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Jan 25 2017, 07:30 AM
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#15
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3,076 posts Joined: Jan 2008
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QUOTE(lyc1982 @ Jan 24 2017, 11:52 PM) how to disable the IPv6 again...? Different routers different ways.You have to Google your router brand and model for instructions. |
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Jan 25 2017, 09:25 AM
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#16
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3,076 posts Joined: Jan 2008
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QUOTE(kennysik88 @ Jan 25 2017, 09:08 AM) Hi guys, receive a call from telemarketer for upgrade to 30mb package for RM169. May I know usually takes how long for them to upgrade? Will it entitle you to the free upgrade?Thanks |
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Jan 25 2017, 10:37 AM
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#17
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QUOTE(kennysik88 @ Jan 25 2017, 09:32 AM) As informed by the staff yes, I'm entitled to upgrade to 50mb. Just go for it. It is cheaper than normal subscription and still got free upgrade. |
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Jan 25 2017, 11:20 AM
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#18
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3,076 posts Joined: Jan 2008
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QUOTE(kennysik88 @ Jan 25 2017, 10:55 AM) I already agree but what I want to know is how long is the lead time for them to upgrade it. What are you having now? Streamyx or Unifi? |
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Jan 25 2017, 02:24 PM
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#19
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3,076 posts Joined: Jan 2008
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QUOTE(kennysik88 @ Jan 25 2017, 01:46 PM) I'm having unifi right now but I already received message from TM said already activated for my new package. Thanks anyway. Congrats on your upgrade. Enjoy. |
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Jan 25 2017, 02:34 PM
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#20
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3,076 posts Joined: Jan 2008
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QUOTE(SkyDriver @ Jan 25 2017, 02:25 PM) Received an email from TM days ago, for tm.com.my/thankyousurprise You are entitled to the free upgrade but you have not got it yet.After fill in my details, got a free upgrade from 30mbps to 50mbps without any new contract. Any idea? Lol The free upgrade will be from 31 January to June depending on the schedule for your area. Just wait for it. |
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