I have 2 possible scenario for this which happened to me since I got the same error on first day they launched the page:
A) I just regged 26december for unifi, so my Streamyx just got terminated and I didn't settle bill yet
B) I have unbilled amount for my first unifi bill

Too lazy to test and risk of delaying, I paid both to settle to clear both amounts. Next day, I checked my bill all values turned to zero and I no longer see my Streamyx listed. Checked the thankyousurprise page and it finally say I am eligible for upgrade.

Hope this helps. U might wanna do live chat to force them to check for you

This post has been edited by pluginbaby: Jan 24 2017, 08:06 AM

Are u referring to this portion on screen?




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Sorry guys I actually took that screenshot days ago la. Just went through my screenshots and I only saw I took screenshot of the part confirming what package I'll get lol. Misses on dates info

Did u do anything or contacted them to resolve? Do share to help other members if they face the same thing.

This varies based on distance of client combined with interference and all. Test first the C5 la when youre upgraded then later decide need to upgrade to a higher powered wifi router or not to not waste money.

I straight day 1 replaced Dir850 with 55UHP as the Dlink doesnt do well since all the mobile devices in livingroom downstairs suffers from only 10mbps max instead of 27mbps im getting through cable. After replace, all good eventhough just on Wifi N (Wifi AC is damn short distanced lol)

Maybe YouTube is also controlling at their end how much to burst based on your buffer progress and etc.

Last time YouTube will load video to full so that u can click start and pause to wait it to full buffer, now if u pause, at certain point it will stop telling browser to retrieve more data and will just send when there is a need to buffer ahead.

This will give chance to those who waited for new port. Agent will call them straight away after noticing in system 😂😂😂

I waited 2yrs myself before

This post has been edited by pluginbaby: Feb 7 2017, 02:09 PM

I got mine 499 (inclusive GST) at lowyat plaza. Can get cheaper online surely. So far the router has been performing very well. Glad I purchased it.

It is sort of a hint that maybe future installation for 30mbps will be at rm149 while 179 for 50mbps 🤔

But then suddenly the maxis ported guys be applicable for 50mbps free upgrade lol.

This post has been edited by pluginbaby: Feb 11 2017, 10:42 PM

I believe it will effect. Else it would be the house line suddenly become 70mb by the logic when using at same time.

Should check out local pricing I guess for better comparison as not everyone will be ordering from overseas

I received it through email. Attached is the image.

This post has been edited by pluginbaby: Feb 15 2017, 09:37 PM


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I'm not watching hypptv at all tho 😂

No SMS or email but my line is behaving weird now. Just tested after reached home.

I'm now on 30mbps. Landhouse. Supposed to be up to 50.


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Restarted BTU and router, still same. Download is still 30mbps while upload is weirdly 20mbps now. Maybe not fully upgraded yet r kot. I'll just wait tomorrow and see how it goes.

Wifi isn't the bottleneck since I'm using Asus55uhp instead of stock router 😂. Now standing beside router using 5Ghz also same result

Anyway the upload speed always burst before it normalize to around 20mbps. Possibly due to account cap 🤔



This post has been edited by pluginbaby: Feb 22 2017, 10:30 PM


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Ah I see. I have yet to receive the SMS tho. Will give them chance a bit to rectify and complete it before I go attack lol. Thanks for the tip

That's near pandan mewah? Or which Paragon point? I'm staying at Pandan area. Still not updated but my upload speed went crazy last night. Maybe they are testing around here first.

So far I heard here someone around PGRM haven't gotten theirs. I hope very soon la. Plus TM Point pandan Indah is known to her super slow anyway (might not be related)

Yeah still need to at least go once via browser so that it save cookies for the device to be registered correctly. No need to login, just open the site for it to register itself.

Just received SMS for 30 to 50mbps landed. Pandan Perdana area.

Unifi registered around 20dec 2016, I think I signed up on the thank you surprise website a day later after it went live.

This post has been edited by pluginbaby: Feb 24 2017, 04:26 PM