Figure 22 shows that users who subscribed to package of between 5.0 to 20.0 Mbps will experience at
least 90% of subscribed speed more than 90% of the time while for other subscribed speeds above 20
Mbps it shows that consumers would not be able to experience more than 90% of the time. It shows fibre
as a last mile can perform better for speeds 20Mbps and below. Some of Service Providers explained that
the higher speed packages show poor quality due to modem limitation and users may need to upgrade
the modem firmware to experience the optimum level.
PROBLEM STATED BY Some of Service Providers
A) MODEM FIRMWARE
B) MODEM LIMITATION
WE AS users may need to upgrade
the modem firmware to experience the optimum level.
WHY WE AS YOUR CUSTOMER NEED TO UPGRADE FIRMWARE BY OUR SELF
YOUR TECHNICAL TEAM DOESNT WORK RIGHT..
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