The price of oil has dropped but why MAS still keep the oil surcharge so high???

I check to fly KL to China and it cost $2000 with MAS and only $900 with Air Asia

Air Asia LLCT airport is lousy but for the cheaper fare I am willing to suffer and fly Air Asia instead!

MAS has hedged 40% of its fuel at 102$ so they will have to impose surcharge to cover for the fuel hedge.

Remember AirAsia declaring a lost of somewhat 400+million for the previous quarter? Part of it is because they discontinued the fuel hedge, and as a result they need to pay a big portion of money in lieu.. So now AirAsia buys fuel according to the market price while MAS has to get most of its fuel at the hedged price. That is why AirAsia is surchargeless.

This post has been edited by db07mufan: Jan 7 2009, 06:12 PM

thats y just boycott MAS

Mesti ada Suntung(arrgh..no words to dscribe)

dun compare mas and air asia
2 different things

Because they can get away with it THATS why.

MAS has just removed their domestic flight fuel surcharge.....soon it will be for international flight

How soon is soon ?

How soon is now?

They are still checking on which routes and to ascertain on the global oil price before deciding.. Anyway I doubt that they will actually remove the fuel surcharge, though..

soon to come

This thread is created for discussion of Malaysia Airlines.

I'm satisfied with MAS's service. They are good.

But, I found a problem for booking MAS flight through their website.

The problem is that, if I search for two-ways (including return) flights, the website give me cheap price (including tax). But, when I search for one-way ticket, the price are more expensive then the two-way ticket. Do you realize that?

For example, look at the following screenshots.

When I try to search for KL <--> London (including return) flights, they give me RM3xxx.



After just a few seconds, I try to search for KL -> London (one-way) flight, they also give me RM3xxx but is more higher than the two-ways.



It is impossible that the cheap fares are sold in just a few seconds.

Does anyone of you experience this?

maybe last seat of cheap fare gone....
in 1 second maybe 1000 user click it so that price no more

this is what you have to know. In every airlines(probably as far as i know), if you want to buy a ticket, the return ticket is way more cheaper than a single way ticket. This is common

I just want to complaint about their food.economy food is quite bad from last time. Plus, some of the local stewardess looks like they dont want to layan you compare to the the crew that they hire from other country like japan,italy and buenos aires. really arse hole la our local crew

If this is true, and if I were you, I will file a complain, seriously. Because I don't want to give a chance for a racist foreigner to look down we Malaysian just because of this.

Yah... Just like you are buying bulk, the more the cheaper.
If you still wan to buy one way, then you have to pay.
if you wan you come. If you dowan, go look somewhere else

The RM3847, which including return, is already cheap for a premier airline. The reason I search for one-way ticket is because I want to fly back to Malaysia through other country other than UK. I thinkMAS should provide multi-city booking on their website.

This post has been edited by cshong: Mar 29 2009, 09:11 AM

You'll need to convince the UK Immi to let you in on a one way ticket

If I want to book MAS ticket to London, and then the return MAS flight will depart in Paris, how can I book such ticket? There is no multi-city booking on their website.

This post has been edited by cshong: Mar 29 2009, 10:12 AM

book 2 one ways

It will be very expensive.

Dear cshong,

In this competitive environment, MAS’ pricing of fares are worked out a per-flight basis, in some cases down to the per-seat basis. And as such, when you make enquiries like this, the purchase of return tickets is encouraged by making it cheaper as a total sum. Our internet booking is configured to respond this way with the respective one-way and return enquiries of fares.



Dear bonzaimy,

We will take your complaint as an official one. Could you email customer@malaysiaairlines.com with your flight details and mention the food quality and crew service please. Seriously, your feedback does go towards our statistics when we do quality checks of all our service provision (ticket purchase to disembark value chain), for the respective departments to take heed and improve upon. We have our service standards to maintain, as a global full service airline.



Thank you



John Low

Customer Response
Malaysia Airlines

Thank you for your reply.

Are you the staff of MAS? If yes, I hope you can always read on this thread. As this thread is created for discussion of Malaysia Airlines.

MAS website should let me book multi-cities or stopover flights so that I can book the flights where the return flight will through other cities. For example, If I want to travel the whole Europe, MAS website should let me book for KL -> London and Rome -> KL together.

This post has been edited by cshong: Mar 31 2009, 07:40 PM

KUL to Buenos Aires cost a whopping RM 18k...is it really logic price or insane?

prices are insane. even matta fair prices for MAS flights are still expensive. why is this so ?
why can china airlines, lauda or even SIA offer lower ? i dont mind the transit stages since its just going to be for a moment or so in which i could spend my time at the stores, but being m'sian, to fly m'sian carriers ........very expensive.

dont tell me about the cabin crew awards, almost all the major carriers have gotten that award. food provision wise, i dont quite like airline food so it doesnt concern me at all. i wont touch on this subject as it is of no importance to me.

but i do want to know, why other carriers can be price competitive, and why not ours ? just what exactly are the value added details that make our carriers so much more pricier ? are we still paying for the KLIA airport construction or what ?

to help buying new planes to replace their old 733 fleet.

it is almost all practice of full service airlines (not budget ones) that 1 way ticket is more expensive. encourage people to travel but return to their origin country and not stay at the destination with intention to work illegally..

Actually, for round-trip flights, MAS already cheaper than some others like Emirates, SIA, and others. As what I stated above, MAS will charge RM38xx if I book round-trip flight to London in December, Singapore Airlines charges RM50xx, and Emirates charges RM4xxx for the same dates.

For one-way flight to London in December, SIA cheaper, RM35xx, Emirates RM38xx.

Of course, AirAsia is cheaper, but I don't like to use LCC for long-haul flight.

---

Added on April 1, 2009, 8:41 pmis 734. But, it will be replaced by new 738 soon.

MAS 747 are also old. If the 6 A380 ordered by them are not used to replace their 747, then they should order other Airbus or Boeing planes to replace their 747.

This post has been edited by cshong: Apr 1 2009, 08:48 PM

sorry but i have to disagree. perhaps on occasions MAS flights could be cheaper. unfortunately, i have never had a lucky encounter.
i had to fly to christchurch via SIA due to price difference of RM 300. i had to fly emirates to london because of cheaper fares. i even resorted to using lauda air to melbourne some time back , which is @ RM 1700 as opposed to MAS's RM 2300. i cant remember which year but i know it was definitely within these 4 years.

and i have not begun about the frequent flyer programmes yet. Enrich is no doubt a pretty good card, but as i started travelling for business and was automatically signed up for Skywards, i was amazed at the attention and value added things i obtained.
it kinda puts enrich into shame.

now i'm not really a 1 way flight person unless i intend to attest to different destinations at 1 go, however the 1 year holding/validity period ticket for a return via MAS is quite costly as compared to the rest.

you can read more about skywards below
http://www.flyertalk.com/forum/emirates-ai...e-skywards.html
https://www.skywards.com/index.aspx

now its not that i'm looking down on my own nation's carrier. however to be a smart consumer, everything has to be justified. i have to ask myself each time, whyy. whyyy cant i fly MAS ?

enrich points are ...... lame (sad to say i have enrich card myself)
food , i wont touch on this as i'm not an airline food person.
service on board aircraft , i hardly get any attention unless i'm in business class or first.

most importantly, price. i dont mind paying an extra *RM 300 or more to fly MAS. but what are my justifications going to be ? There is just absolutely no value add for me in paying that extra *RM 300. everyone would agree with me on this.
when u fly, your main purpose is to get to the destination. i'm sure thats the main priority of every other airline so no value added here.
then there's service, i dont feel any difference paying that extra money for the same service i'm getting elsewhere. its not like MAS would serve me abalones if i sit in economy just because i'm a m'sian flying a national carrier.
dont get me started about the enrich vs skywards. upon looking at my own national carrier, i cannot put my finger on the value added that makes MAS so special.

feel free to enlighten me on this. me and a bunch of m'sians...... roughly 100000 of us malaysians would like to know, why we shud pay more, for less.
awards ? most big players have awards.

and note, i did not compare this to a no frills airline. totally of different class. my only comparison was made on my past and present experience with other airlines similar stature to our very own national carrier.

if u ask me, whether i am dissapointed, i would say no i am not. i still have hopes that our national carrier will improvise, but its a long road for progress and until that day comes, i will stick to being a smart consumer.


*forgot to add - most of my statements are meant for the customer service rep for MAS. not for cshong.

This post has been edited by buntutman: Apr 1 2009, 11:45 PM

i dont see any reason for me to agree with bolded part above. i will absolutely not sacrifice 1k ( airasia round trip UK only 2.5k ) for klia terminal which i stay most probably longest 3 hours.

This post has been edited by Shah_15: Apr 2 2009, 01:42 AM

mas is no longer what it used to be. Gone of the days of the Going Beyond Expectations era.

Now its 5 star low cost value carrier.

So far, I don;t see AirAsia give me better service than MAS, except low fares.

I agree that "you pay peanuts you get peanuts". I like flying. So, I also wish to enjoy during flying. That's why I never use LCC for long-haul flights. I will not expect AirAsia or other Low-cost airline will do better than MAS, in term of service.

If an airline let me suffer from their service, offer me RM0 fares also useless.

When I have the right to make decision, I will mostly prefer not to use AirAsia even for domestic flight, except if I'm not the person who pay for my own ticket.

Normally, when I look for travel packages offered by travel agencies, I will look for those package which use either SIA or MAS.

But, I would like to say thank you to AirAsia. Without AirAsia, MAS would not lower their fares. Good job to both AirAsia and MAS.

MAS also have its own low-cost carrier as subsidinary, Firefly. Anyone know that when will firefly serve Sarawak?

This post has been edited by cshong: Apr 2 2009, 10:43 AM

Very fair statement there cschong. Well hv to agree. Although LCCT has been upgraded & expanded and no more facing sardine pack as last month or b4, However the 1st impression my foreigners on LCCT..is pretty bad...more like a cargo warehouse terminal rather than proper airport.

Anyway, for poor folks, no choice hv to pay peanut to use the 3rd world terminal, otherwise we cannot travel oversea so often! Haha

u are not poor. u are stingy oni. nature of our work made us like that.

anyway u cant compare MAS with Airasia ler, one full frills and one no frills carrier. mana boleh.jpg !

btw where is the MAS representative ah ? if can please answer my queries yah.

I used the Airasia recently and i think their service is good except for the lcct. Its really terrible and hardly can see any sign. And yeah, about the food. I still want to complaint about the food. Changed the food. The portion is too small and sometimes its overcooked. This is really bad...

If I use web check in, how many hour do I need to show at departure hall?

Gee U so mean wan ah C U nxt week...Mr Dupe boy

the departure get open 30 minutes before the aircraft depart. But you have to know that web check in is mainly for a people who don't have a luggage to put in a cargo. Hope this is clear

http://www.malaysiaairlines.com/my/en/bkin...e-check-in.aspx

If you have bagge to check-in, after web check-in proceed to MAS check-in counter or baggage drop counter at least 60 minutes before departure time. For boarding, I recommend that you arrive at the gate allocated for your flight at least 30 minutes before departure.

couldnt have done it without your help !

Yup...Its domestic flight though. I dont have any baggage to check in. I guess 30 min before depart would be ideal.Thanks ya.

If you are departing from KL, please note that KLIA is a big airport. When you arrived, you may need to go to the information screen to look for the gate number. From departure terminal walking to the gates take time also. So, you have to be earlier. Don't let the flight delay just because of you. Don't let other passengers waiting for you.

Haha yup. I meant to be in departure hall 30min before.

That's good.

i usually wait until they call out my name over the PA system. more glamorous that way.

and when i make a super entrance into the plane, everyone stares at me as if i'm a superstar. spotlight is on me. i love grand entrances, i just wish i had some background theme songs and some gongs to go with it. some pyrotechnics would be great.

haha..do you know when you enter the flight, everyone will cursing on you. Especially the crew. I encounter this before..hehe

that my friend, is known as glamour !
if not how often can u get 100 passengers eyesight focused on you ? you are in the spotlight for the moment so do your thing ! i usually smile and wave and tell them my name is ...(the person which i despise the most).

during my next flight i'll tell them my name is stimix from lowyatnet forums.

Geeee.....R u trying to spam

no, i'm trying to increase post count in here but it doesnt work......... duhhh

anyway where is the MAS representative ? i got a whole entire load of questions and suggestions for him/her.
it would be really good if someone from MAS could send a representative to address all of our queries. improving good customer relations would certainly boost up their already dull meaningless image.

sometimes even if empty promises are given, at least we as end consumers would know that our feedbacks are still valued. though this may not be the proper channel to go through, its a good start.

by what i'm saying, i feel that someone from that carrier may be reading this and relaying the messages privately. so i'll just say it out in the open and hope that these messages get carried through.
MAS needs to address the plights of their cost structure. handing your costs down to end consumers would only hurt us badly and seek other alternatives. if you are to retain your customers, kindly give us value added services that we can see and appreciate. If your prices are to maintain at a higher premium level, you are just losing your market share.
As i've said previously, MAS tickets are priced quite premium. There is definitely no justification which i can think of that would enable me to pay so much for something that others offer the exact same.

Your award for world's best cabin crew, is outdated. MAS have lost it, and others have gained it. You cant and should not bank on that statement. MAS had the world's best cabin crew. Why not do it again ? Losing that title simply means that you have fought all the way to the top, and not fought to preserve it. That's typical malaysian mentality. Get #1, but not fight to retain to be #1.

And believe me, the track record for flight delays ....... are outstanding. i have no idea whether its due to airport securities, or extreme bad weather or even lousy mismanagement. I do know this, For us travellers, that is just plain nuisance. As of late last year, my flights were all delayed when i was at KLIA. Flew to 3 different countries, all 3 flights delayed. Probably i shouldnt blame this on MAS though i was flying with them, however i'm going to be very neutral and blame it on both the airport management and MAS themselves. I can assure you, flight delays ..... ARE ANNOYING.

MAS in flight entertainment, is not much different from the rest. up to date movies and music channels, plenty of games and a lousy Keris flyer to read. What is different with the MAS vs Emirates, is that if you look carefully, Emirates has a "BEST VALUE" item on sale in its magazine. i find that a very outstanding offer. though i dont like shopping at 10000 feet above sea level, but then again , there's so much time to kill with very little to do.

Oh and to MAS , your stewardesses are very short. There were several occasions when i had to close the cabin compartment door myself. And your stewardesses, are weak. Go feed them. They cant even lift my laptop baggage up into the cabin compartment. And most of the time they dont smile. (unless you sit in business or first then they smile till no kingdom come).
This is based on many real experiences with my wife. Small details like that, when compiled, makes a big hu-ha, dont u all agree ?

There is something i would like to ask
My friend booked a flight and he accidentally place wrongly the name
it supposed to be john but it turned up to be johm instead
He called up once he made the booking to make the changes and there are fees for it and he doesnt really agree with it and
Then he called up the second time to check and the agent said he will put a remark there and say it supposed to be john not johm
and its a domestic flight..will it be a problem for the person to depart later?

Almost every airline will delay. MAS delay only up to minutes.You try compare to AirAsia, it delayed my uncle's flight from 4.xxpm to 10.xxpm. Which one is more serious? I think you should know.

If talking about mismanagement, AirAsia have a lot.

Last year, AirAsia suddenly cancel the Kuching <--> Macau route without acknowledgment. This caused a lot of issues with Travel Agents. Travel Agents lose.....lose..... and LOSE. Did AirAsia ever think of those passengers who registered with Travel Agents for the travel packages which use AirAsia Kuching <--> Macau flight?

About flight delays, passengers hold the responsibility also. Not all delays are caused by the airline or airport. A lot of selfish passengers in this world. They think that they are prince or queen in the flight. They are thinking "ah! just let them wait.".

---

Added on April 3, 2009, 11:33 pmHave he told them that it is just the spelling mistake?

This post has been edited by cshong: Apr 3 2009, 11:33 PM

over and over again i have stated, u cannot compare MAS with AirAsia.
MAS - National Carrier with unlimited funds (thanks to us taxpayers supporting it and KLIA)
Airasia - mini budget with funds from board of directors n shareholders amounting to less than 10000 people.

u can compare MAS to other national carriers.

Airasia's class of carrier is equavalent to some jetstars and virginbyflys.

yes i understand the delays are there and no it is NOT in minutes. my flight to dubai was delayed for 4 hours +++++ in october 2007.

Now if the representatives from MAS were here, they'd be able to address the issue of "who's fault it actually is" when it comes to flight delays. i can bet you the majority of faults come from the incompetent clowns at MAS.

in early 2005, my flight from NY to KL with 1 transit resulted in my loss of baggage. thanks MAS ! if you want to be high tech and showoff, do it like HK ! did you know that your baggage at HK airport has RFID tags and stickers ? if MAS staffs have brains, they'd implement this system alonggggggg time ago. innovate my @ss la. my conclusion....

MAS = slowpoke.

---

Added on April 4, 2009, 12:17 amhonestly, this page is turning more into rants of dissatisfied customers of our own carriers.

i dont like flying MAS and i dont fly Airasia. both these carriers are very dissapointing. my choice would always be any other carriers first, then any other carriers "B"grade second, and when only left with no choice, MAS/Airasia.

This post has been edited by buntutman: Apr 4 2009, 12:17 AM

I think you are one of the most selfish passengers in this world. You think who you are? Why the airline staff and the passengers have to wait for you? Even the king of the world also cannot have such right.

When I was in Kuching International Airport, I always hear announcement that call somebody to proceed to the plane immediately, although not my flight.

You cannot blame others for stares at you. If you are late to the plane, you are the person that should be blamed. If they didn't hit you with their fists, they are considered kind.

I still remember that in one of my MAS flight from Kuching International Airport, the flight was delayed for about 5-6 minutes just because of some passengers did not board the plane. When they board the plane, I look at them with my super angry face. I ever think of hit their face multiple times with two of my fists. Luckily I still can control myself.

MAS should not call your name. Instead, after the Final call, they should close the gate on time.

If I'm the boss of an airline company. For the passengers who did not board the plane on time, I will punish them severely. I will ask the pilot to take off even with those passengers' luggage inside the plane, then store their luggage in the destination airport. If they want to take back the luggage, they must either purchase another flight to fly to that airport to take their luggage, or pay for the cargo fees for sending their luggage back by a cargo flight.

Even a 6 or 7 stars airline also have the right to take off without you.

It doesn't matter what are the reason that caused a passenger to be late. Even traffic jam, emergency things happened, the airline have no liability on him/her.

I ever heard that one of the AirAsia passenger late to the check-in counter for just 1 minute after the counter close. And yet he still want to argue with the check-in staff. At the end, the check-in staff let him check-in. The check-in staff had done the wrong thing. He/she should follow the rules, not let that passenger check-in.

hahahaha. berak cair what to do.

Your 4 hours delay still can't compare to the 6 hours faced by my uncle. On Yahoo! Answer I saw one people said that his/her airasia flight delayed for 25 hours. And one blogger said her mom's flight delayed from morning to late night.

I agree that we pay peanuts we get peanuts, but are we deserve to suffer like this?

MAS have no much frequency for international destination. May be your 4 hours delay caused by aircraft problem or airport problem.

My uncle's 6 hours delay on AirAsia flight actually is not delay. I can say it is totally different story. It is considered as merging two flights.

My family and I living in Kuching. When my grandmother passed away at night, we immediately called my uncle in Singapore. At that time, MAS website does not allow booking for the flights in 24 hours, plus AirAsia that time haven't offer direct Singapore <--> Kuching route, and SilkAir's flight is too late. He have no choice, but to purchase the next day AirAsia flights for Johor bharu <--> Kuching. He purchase AirAsia Johor -> Kuching and Kuching -> Johor flight together. His Johor -> Kuching flight delayed and he arrive in Kuching at night. His flight from Kuching to Johor Bharu is just the next day after my grandmother burried. AirAsia simply cancel his kuching -> Johor flight at 4.xxpm and put him to the flight at 10.xxpm. What are the reason? The reason is just "NOT ENOUGH PASSENGERS".

After that, I say NO to AirAsia. No again!!.

This post has been edited by cshong: Apr 4 2009, 09:44 AM

I will NEVER fly with MAS again after the experience I'm getting in 2 times fly back and forth to London.

Kindly please share your bad experiences.

Dude, I think now you can compare AirAsia with MAS now because both airlines have a RM0 fair and provide a good facilities to the passenger. Plus, AirAsia now is the best low cost airline in the world. Even though MAS rated as a five star airlines, that doesn't mean they are better that Airasia. In some ways, I think Airasia is better than MAS.

MAS's low-cost subsidiary, Firefly's free baggage allowance is 20kg, while AirAsia only 15kg. Ok, I don't blame them on this.

In terms of price, yes AirAsia may be better. But, in terms of customer services, AirAsia is the worst. Every time I contact MAS, through their website, they at least respond to me by email. When I contact MAS through their toll-free phone number, they at least have someone answer my call within a few minutes. Every time I call AirAsia customer service, nobody answer my call even I wait for more than one hour. If their lines are busy, I wouldn't blame them. I contacted AirAsia through their website, nobody respond to my message through email, even after one year. Is this called "better than MAS"?

Each time I contact AirAsia, I expect that their customer service consultant will be rude to me. But, I don't even have a chance to hear their rude words, as they never answer my calls.

I'm from Kuching. There are not many international routes from Kuching. That means I have to either transit in KL or other cities. I don't like to wait for long time in my transit point. For MAS and other full service carrier, if I missed a connecting flight from my transit point due to the delay of incoming flight, they will put me into their next flight at no additional charges. For low-cost carrier like AirAsia, tiger airways and others, they have no liability on this at all.

Of course, since low-cost carrier mainly operate on point-to-point basis, so I never expect them to have connecting flight nor the liability for transit passengers. Beside this, there are a lot of others disadvantages. That's why I say NO to a low-cost carrier.

If you say AirAsia is beter than MAS, it is your point of view. Everybody have their own opinions.

If you do research online, you may found many people have loses when they use AirAsia. There is one Philippines people said on forum that his name is not in the list for clerk -> Kuala Lumpur flight even he paid everything for the flight, and he have to purchase for the flight again.

got the email juz nao. 2009 skytrax world airline winner

Then congratulation to AirAsia. But read the following:



Source: http://www.worldairlineawards.com/Awards_2...binStaff-09.htm

Congratulations to Malaysia Airlines.

ya he did adv the agents that it is just a spelling mistake
so he is afraid that he wont be able to fly later
the agent said they cant change the name but they can have a remark there

Before departure, call them again to confirm the remark. And, ask them to confirm whether your friend will be able to check-in or not.

Did your friend enter his/her passport / IC number during the process of booking? If yes, I suggest your friend print out the itinerary, bring the itinerary and passport / IC to MAS office and ask the staff there. However, this is only my suggestion, please forgive me if my suggestion is wrong.

This post has been edited by cshong: Apr 5 2009, 01:47 PM

I just had 2 excellent domestic flights with Malaysia Airlines, food was a good improvement, kids are getting toys again, beer is served again, and all this in DOMESTIC

domestic flights not a lot of choices. apart from the national carriers.

Hope that MAS offer more direct international flights from Kuching.

Also hope that their up-coming 737-800 and A380 will at least better than the current fleet.

Also hope that they order more to replace all their old planes.

Can't wait to see how their new A380 look like.

This is actually my first time book and pay for flights from the internet. I bought tickets from MAS, and this is a domestic flight.
After paying MAS, all I've got back from them is an email , titled : Passenger Electronic Ticket. On it was details of the passengers, E-ticket number for each passenger, flight details and total price paid.

My questions now,
I believe the thing i need now is the boarding pass and I don't know if the printed email can get me into the plane.
So what am I gonna do with the printed email?
Should I give to the counter the printed email and she'll give us the boarding pass?
And are all these done within that day of the flight? How many hours before I need to get this done?
Does the 2 hours check-in applies in domestic flights?

sorry if the questions sound stupid, my first time plan for this and I certainly don't want to screw it up.

yes, juz show your printed e-mail to mas counter to get your boarding pass

thanks for the fast reply, etsng

anyone else has got other answers to my questions?

Just print the itinary and give it to the checkin guy.

Also, you can use the self checkin kiosk in KLIA if you have the booking PNR, then drop your baggage at the checkin counter.

OR if you dun have the itinary, give the IC to the staff he'll be able to trace you by ur name

---

Added on April 17, 2009, 12:10 amand check in closes 40 minutes before departure i think, but better be early than late!




This post has been edited by db07mufan: Apr 17 2009, 12:10 AM

thanks for all your replies

when i try to book ticket online in MAS from Kota Kinabalu, im getting the fare rm 222.

and my rother try to book the same flight in Seremban, he's getting rm108. plus he cant view the time of the flight. its only showing early morning, morning, afternoon, evening and late evening.

im really confused coz we are checking at the same time, yet there are differences.

can anyone explain this please? im trying to to travel from kk to klia on 17th may.

that's what we called GLITCH. Its happen to al airlines.

haha...

anyway, i proceed with the booking already. i had to use my bro's card coz mine it keeps on rejecting.. dunno why.

btw, in the ienery that was emailed to me... it was mentioned that



are they strict on this?

for domestic flight i think it wont be a problem as long as u key in correct ic number or other particulars,but if its an international flights then u will have problem at immgration..i have same problem as u,misspell my mother name,,what i do,i call MAS and tell them,then they asked me to sent email to their ticketing department about it which i did,then have to wait them to sent new itinerary receipt,thats all...but about the waiting for new itinerary receipt,yes,it is REALLY frustrating!ive waited for 2 months and at last have to asked my brother wich is MAS worker to do something bout it...

Ladies and gentlemen, I would like to ask a question here.

Today, my uncle asked me to help him book a Malaysia Airlines domestic flight. It is RM0 fare promotion. The ticket was booked and paid by using my uncle's credit card.

During the confirmation, I saw the following:


For no. 2, what type of photo need to be bring for check-in? Is it necessary to be passport sized?

And, during the booking process, MAS booking website does not ask for passport / IC number. Will there be any problem?

Why it seems like nobody reply to my question above?

i think u just have to make sure ur uncle bring along his credit card while he claim his ticket in ticket counter for verification and make sure a passport sized of his photos is present,dont be so worry bout it coz he paid it and his database are reachable by MAS ticketing

Hi,

do any1 noe how much if Mas airlines flight ticket wan to do transfer name?

n

any1 interested to buy the flight ticket from me to bangkok?
its 29-may 2009 till 1 june 2009

due to some problem, i might not travel on that time. so now i willing to transfer the flight ticket for those who interested.
i bought the ticket = RM371
now = RM500++

willing to sell it , RM280

any1 interested pls let me know, FYI buyer will bear the cost of transfer name

regards,
brandon
0177955933
tkoksiang@yahoo.com

IIANM, you can't transfer your ticket but you can refund. it depends on your package. refer to this table.

http://www.malaysiaairlines.com/uploads/en...fares_table.jpg

huh...really ar...i thought can transfer it. Really no others way. I think mine is low fare, if low fare...izit do not hav any refund?

if low fare means no transfer, no change date, no refund.

so can't go = money wasted

well, i booked a ticket for my friend using my credit card two times and surprisingly, they didn't ask for those 2 item above. But just prepared. Who know suddenly his/her mood is not good then they ask for the copy. They just want to clarify the ticket and credit card. That's it.. No big fuss about it

---

Added on May 25, 2009, 1:49 amHURRY HURRY.Booked a ticket today cause MAS having a lowest fair start today(that's what they said la.Havent compare to any airlines yet)...So,what are u waiting for?

This post has been edited by bonzaimy: May 25 2009, 01:49 AM

I had sent an email to MAS asking something about IFE in new ordered (not leasted) 737-800. They reply and stated that there will be "state-of-the-art" in flight entertainment system. I accidentally deleted the email.

Does anybody know what it means by "state-of-the-art"?

I want to highlight that I bought tickets to Paris during their MAS fair in February/09 for travel in September/09. The travel period is also limited to a certain travel period. The terms required me to pay in full upfront and the terms of the ticket cannot be changed and there is no refund.

Now, 3 months later, in the latest MAS promotion, they are selling the same tickets (for the same travel period) for 30% less (no kidding) and I haven't even flown yet.

I understand their need to sell tickets but not at the expense of ripping their commited customers (i.e. offering lower priced tickets for the same travel period. They should have offered the cheaper tickets for different travel periods to avoid clashing with previous offers). Or they could have compensated commited customers with a rebate. They have failed to protect their customers and do not seem to care who they step on to survive. Another case of bad management.

I wrote to them and they seem to blame the agents for overbooking and cancellation and hence they need to sell the tickets now. Hello, what about their customers?!

I think it is a sales gimmick where they seem to offer you cheap tickets at one point in time, forcing people to commit to buy early and pay for them and lock you into their terms and conditions.

Word of advice is not to book your tickets in advance as the idea of booking early to save on ticket prices does not apply with MAS. The later the better as prices on MAS fares declines overtime.

Has anyone else experience this?

i think it will be same with air asia , this is during that point of calculation demand is high then the price high lah , there might be selling those ticket from cancellation what .. that is their system workflow ..i dont see any problem to it

I have booked with Air Asia and I have seen prices rising as it reached the travel date. But 30% drop for MAS in 3 months?! That is RM800 for each ticket! Why do we assume it is their demand, why didn't they offer it for cheaper earlier on. That means they are indirectly telling people that they are overcharging but now can offer lower in order to sell more. And they are boldly advertising in the papers now "Everyday Low Fares". I think this is very misleading to the public.

i'm guessing it's all about being competitive.
SIA recently dropped their price to RM2600 return ticket for those traveling in pairs for destinations from KL/SG to london & paris....
Summore its on their new A380 fleet.

Is this a problem?????
If you book a full fare ticket and find out there is a cheaper full fare now, i have no comment. But to grab a cheap promo ticket, it's about timing and opportunity, if you want to secure it early, you should expect there might be cheaper option later.

After all, I think we buy the promo ticket when we think the price is ok for us. I don't see any problem le.

i also encounter this problem with MAS and AA before. I was really pissed off but now, i wont booked any flight ticket within 3 month. Maybe I will book 1 month before i depart. The competition is quite strong between AA and MAS. So, they will drop the price like a mad man. I booked a ticket for my aunt 2 month before departure through internet and paid RM2600. But 1 month before departure I checked the price drop ridiculously. Its only RM1900 at that time. I was really pissed off because that time when i bought my aunt ticket, its the promo price. Plus, MAS now have many option. I just booked a ticket from Langkawi to Kul with price RM78 with a "Grab A Deal" but when I tried to check for a normal booking (not grab a deal), its stated RM192.. wow.. so much different.

This case not only happen to MAS, but also happen to AirAsia. I never book an AirAsia flight for myself, but always help my aunt and uncle to book MAS & AirAsia flights, as they don't know how to use computer. Last time, My aunt and her husband asked me to help them book AirAsia flight. I forgot the total price. But, not long later AirAsia come out with RM0 fare promotion, then my aunt and uncle feel regret.

Sorry for out of topic. But, what I can say is, it really depends on our luck.

And, now MAS not only offer "grab-a-deal", but also "Weekend Special" promotion some weeks, and this "Weekend Special" promotion start Saturday and end Sunday.

I think competition is fair, but not by offering cheaper fares on same terms to new clients on the pretext of competition and screwing your past customers (especially since I have not even flown yet) is not a smart move. You gain new customers but at the expense of customers who paid more is bad management.

I understand the simple Malaysian mentality of cheaper is better and competition is good.

I won't have minded if I had already flown but I have NOT flown yet and they are offering lower prices for the same travel periods to new customers.

Metaphorically, if I buy a clothing now and paid full price, I have the advantage of using it right away and later it goes on discount, I won't care as I already enjoyed wearing it ahead of every one else. But in this case I have not even flown yet and they continue dropping the prices and conveniently locking me into their terms and conditions. This I think is not good practice. I will definitely think twice of booking with MAS in future given their lack of principles in taking care of their customers.

MAS has poor principles in taking care of their customers here.

well, I think u shouldn't blame MAS only because AA also have the same strategy as MAS. I know how you feel because I, myself encounter this thing many times. What's in our mind at that time is "must book early if not won't get this price" and also the ad showing "book early to get a cheaper price" make all of us think the same way. As an Enrich member, sometimes I get really frustrated when my point didn't count when I booked a cheapest fair. Other that that I think its okay since the service is good and safety is what I really want when I travel.

For the benefit of everyone here, this is a statement I just found out which is extracted from MAS's website just minutes ago:

"With MHlow and MHbasic, you can be certain that you’ll be getting the cheapest fares available on our flights. How much you save depends on how far in advance you plan your travel or vacation"

Check it out here:
http://www.malaysiaairlines.com/my/en/bkin...valuefares.aspx

I am sure they will change this statement as soon as they find out.

I will bring this up to the National Centre for Customer Complaints.

This post has been edited by m88: Jun 5 2009, 02:14 PM