I bought my Grab-A-Deal ticket last Sunday night but did not receive my e-ticket. Called up MAS the next day asking them to resend they said they will send. Few hours later still haven't received. Then called up again.. and provided alternate email address. They said they will send and i should be able to receive by end of Monday or latest Tuesday morning. Still didn't receive anything on Tuesday so i sent them an email instead cos i fed up of calling (have to wait for at least 15 minutes before someone answers your call). Now it's already Friday and still i didn't get any reply nor my e-ticket. Very good.

MAS service is worse than Airasia. Last time i made some changes on my Airasia booking but didn't receive the amended itinerary. I called up Airasia and got my itinerary on the same day.

Talk about 5-star.

I did check my Spam folder constantly but it wasn't there.

By the way, that only happened to Yahoo mail. I booked another flight after that and this time i used Hotmail. I received my itinerary ~1 hour later.

Anyway, i've received the itinerary on my Yahoo yesterday. They took almost 1 week to do this.

Have you guys faced any problem in having your Enrich points credited to your account when you travel with partner airlines? Other than the redeem missing miles option and useless calls/emails made to the lousy MAS customer service, did you have to travel to their office? And did that help?

Their service is seriously much worse than SQ's KrisFlyer.

Lol, i feel you. They ddly until 6 months later then say your travel date more than 6 months become invalid, cannot credit the points.

Haven't really flown on Star Alliance partner airlines but their participating hotels do credit the miles to my KrisFlyer account quite promptly.

On the other hand for MAS, you gotta consider yourself lucky if you do get your Enrich points by flying on partner airlines. I flew 2-way via Etihad and Delta and only 1-way for Delta has been credited (lucky me!). The other 3.. gone down the drain I guess. Talking to MAS CS is simply pointless.

Best part is I went to MAS office in SG they told me they couldn't do anything about my retro claim. They had to take my tickets and post to KL office for processing. Oh well, I'm sure my original docs would "lost in mail" so I requested for photocopy.

Guess what, 4 months have passed, and no sign of it in my Enrich account. Despite me having the photocopy, I already lazy to talk. Waste time. They cheat points only.