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Travel MAS (Malaysia Airline System), Discussion, Q&A, and others

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vermins
post Jul 26 2011, 01:01 AM

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From: KL
Anyone had a problem recently with making a booking on the MAS site but not getting the email confirmation and the booking added to your profile?
vermins
post Aug 25 2011, 10:03 PM

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Traveled by MAS again today, KUL - BKK flight.

Not to say its disrupting or annoying, nor will it deter me from flying MAS again. But in light of the issues MAS seems to be having atm, thought I'd share this.

On my flight, there was some bad weather going on. And naturally, the fasten seat belt indicator came on including an announcement that only said to fasten your seat belt, but nothing about the weather. And from my experience of traveling by air, this indicator and announcement pretty much meant that you should fasten your seatbelt when seated. And were free to utilize the toilet still.

After being served my in-flight meal, I proceeded to the toilet and as I was about to open the toilet door, a stewardess stopped me with a glare and said there was bad weather and I have to return to my seat and seatbelt up.

With that, I had two problems there.

1) A crew glared at me.
What happened to service with a smile?
Not to say she was VERY rude. But politeness and or friendliness was rather far from it.

2) There was no announcement that the toilets could not be used.
People were still getting up and getting bags from the overhead compartment and they weren't stopped. Just people trying to use the toilet.

Seeing this drop in quality of service from MAS, is of no surprise they are having troubles with debt.
vermins
post Aug 26 2011, 04:50 PM

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QUOTE(Listiani @ Aug 26 2011, 09:57 AM)
That's very unusual. I am a frequent traveller with MAS and everytime they make announcement they will asked passengers to fasten the seat belt due to bad weather. Also they will announce passengers are not allowed using the toilet until further announcement being made. Hot drinks will not be serve for safety reason.

Just came back to KL by MAS last Monday.
*
Yeah, I noticed that too. Thats why it was rather off putting for me when I encountered it.
And the guy on my seat row had a coffee tongue.gif

 

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