this is what you have to know. In every airlines(probably as far as i know), if you want to buy a ticket, the return ticket is way more cheaper than a single way ticket. This is common

I just want to complaint about their food.economy food is quite bad from last time. Plus, some of the local stewardess looks like they dont want to layan you compare to the the crew that they hire from other country like japan,italy and buenos aires. really arse hole la our local crew

book 2 one ways

Dear cshong,

In this competitive environment, MAS’ pricing of fares are worked out a per-flight basis, in some cases down to the per-seat basis. And as such, when you make enquiries like this, the purchase of return tickets is encouraged by making it cheaper as a total sum. Our internet booking is configured to respond this way with the respective one-way and return enquiries of fares.



Dear bonzaimy,

We will take your complaint as an official one. Could you email customer@malaysiaairlines.com with your flight details and mention the food quality and crew service please. Seriously, your feedback does go towards our statistics when we do quality checks of all our service provision (ticket purchase to disembark value chain), for the respective departments to take heed and improve upon. We have our service standards to maintain, as a global full service airline.



Thank you



John Low

Customer Response
Malaysia Airlines

prices are insane. even matta fair prices for MAS flights are still expensive. why is this so ?
why can china airlines, lauda or even SIA offer lower ? i dont mind the transit stages since its just going to be for a moment or so in which i could spend my time at the stores, but being m'sian, to fly m'sian carriers ........very expensive.

dont tell me about the cabin crew awards, almost all the major carriers have gotten that award. food provision wise, i dont quite like airline food so it doesnt concern me at all. i wont touch on this subject as it is of no importance to me.

but i do want to know, why other carriers can be price competitive, and why not ours ? just what exactly are the value added details that make our carriers so much more pricier ? are we still paying for the KLIA airport construction or what ?

to help buying new planes to replace their old 733 fleet.

If I use web check in, how many hour do I need to show at departure hall?

Yup...Its domestic flight though. I dont have any baggage to check in. I guess 30 min before depart would be ideal.Thanks ya.

Haha yup. I meant to be in departure hall 30min before.

no, i'm trying to increase post count in here but it doesnt work......... duhhh

anyway where is the MAS representative ? i got a whole entire load of questions and suggestions for him/her.
it would be really good if someone from MAS could send a representative to address all of our queries. improving good customer relations would certainly boost up their already dull meaningless image.

sometimes even if empty promises are given, at least we as end consumers would know that our feedbacks are still valued. though this may not be the proper channel to go through, its a good start.

by what i'm saying, i feel that someone from that carrier may be reading this and relaying the messages privately. so i'll just say it out in the open and hope that these messages get carried through.
MAS needs to address the plights of their cost structure. handing your costs down to end consumers would only hurt us badly and seek other alternatives. if you are to retain your customers, kindly give us value added services that we can see and appreciate. If your prices are to maintain at a higher premium level, you are just losing your market share.
As i've said previously, MAS tickets are priced quite premium. There is definitely no justification which i can think of that would enable me to pay so much for something that others offer the exact same.

Your award for world's best cabin crew, is outdated. MAS have lost it, and others have gained it. You cant and should not bank on that statement. MAS had the world's best cabin crew. Why not do it again ? Losing that title simply means that you have fought all the way to the top, and not fought to preserve it. That's typical malaysian mentality. Get #1, but not fight to retain to be #1.

And believe me, the track record for flight delays ....... are outstanding. i have no idea whether its due to airport securities, or extreme bad weather or even lousy mismanagement. I do know this, For us travellers, that is just plain nuisance. As of late last year, my flights were all delayed when i was at KLIA. Flew to 3 different countries, all 3 flights delayed. Probably i shouldnt blame this on MAS though i was flying with them, however i'm going to be very neutral and blame it on both the airport management and MAS themselves. I can assure you, flight delays ..... ARE ANNOYING.

MAS in flight entertainment, is not much different from the rest. up to date movies and music channels, plenty of games and a lousy Keris flyer to read. What is different with the MAS vs Emirates, is that if you look carefully, Emirates has a "BEST VALUE" item on sale in its magazine. i find that a very outstanding offer. though i dont like shopping at 10000 feet above sea level, but then again , there's so much time to kill with very little to do.

Oh and to MAS , your stewardesses are very short. There were several occasions when i had to close the cabin compartment door myself. And your stewardesses, are weak. Go feed them. They cant even lift my laptop baggage up into the cabin compartment. And most of the time they dont smile. (unless you sit in business or first then they smile till no kingdom come).
This is based on many real experiences with my wife. Small details like that, when compiled, makes a big hu-ha, dont u all agree ?

There is something i would like to ask
My friend booked a flight and he accidentally place wrongly the name
it supposed to be john but it turned up to be johm instead
He called up once he made the booking to make the changes and there are fees for it and he doesnt really agree with it and
Then he called up the second time to check and the agent said he will put a remark there and say it supposed to be john not johm
and its a domestic flight..will it be a problem for the person to depart later?

i usually wait until they call out my name over the PA system. more glamorous that way.

and when i make a super entrance into the plane, everyone stares at me as if i'm a superstar. spotlight is on me. i love grand entrances, i just wish i had some background theme songs and some gongs to go with it. some pyrotechnics would be great.

over and over again i have stated, u cannot compare MAS with AirAsia.
MAS - National Carrier with unlimited funds (thanks to us taxpayers supporting it and KLIA)
Airasia - mini budget with funds from board of directors n shareholders amounting to less than 10000 people.

u can compare MAS to other national carriers.

Airasia's class of carrier is equavalent to some jetstars and virginbyflys.

yes i understand the delays are there and no it is NOT in minutes. my flight to dubai was delayed for 4 hours +++++ in october 2007.

Now if the representatives from MAS were here, they'd be able to address the issue of "who's fault it actually is" when it comes to flight delays. i can bet you the majority of faults come from the incompetent clowns at MAS.

in early 2005, my flight from NY to KL with 1 transit resulted in my loss of baggage. thanks MAS ! if you want to be high tech and showoff, do it like HK ! did you know that your baggage at HK airport has RFID tags and stickers ? if MAS staffs have brains, they'd implement this system alonggggggg time ago. innovate my @ss la. my conclusion....

MAS = slowpoke.

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Added on April 4, 2009, 12:17 amhonestly, this page is turning more into rants of dissatisfied customers of our own carriers.

i dont like flying MAS and i dont fly Airasia. both these carriers are very dissapointing. my choice would always be any other carriers first, then any other carriers "B"grade second, and when only left with no choice, MAS/Airasia.

I will NEVER fly with MAS again after the experience I'm getting in 2 times fly back and forth to London.

Dude, I think now you can compare AirAsia with MAS now because both airlines have a RM0 fair and provide a good facilities to the passenger. Plus, AirAsia now is the best low cost airline in the world. Even though MAS rated as a five star airlines, that doesn't mean they are better that Airasia. In some ways, I think Airasia is better than MAS.

got the email juz nao. 2009 skytrax world airline winner

"The respected Air Travel Awards"



Malaysia Airlines has been named winner of the 2009 World's Best Cabin Staff award, in another closely fought contest during the World Airline Survey

"This is a quite remarkable achievement by Malaysia Airlines" said Edward Plaisted, CEO of Skytrax, "because it is the 6th time in the past decade that this prestigious accolade has been won by the airline. This is the world's largest and most respected Award to recognise Cabin Staff Service Excellence, and is a clear benchmark for the highest quality of staff onboard service".

Malaysia Airlines CEO, Idris Jala, was delighted and proud of his cabin crew, stating that "they have showcased Malaysian hospitality at its best, treating our customers as valued guests in our own home".

"The SKYTRAX Cabin Staff survey is based around asking customers to nominate their favourite airline based upon the complete quality of their onboard experience. This is more than just serving meals or tending to customer needs, since the survey assesses the all important soft-service elements of an average passenger experience. The friendliness, enthusiasm and sincerity of staff service are clear differentiators when we examine airline performance. Consistency of service remains another critical feature, since it is this which drives future purchase and loyalty decisions amongst customers" said Plaisted.

Asiana Airlines (the 2008 winner) maintained a very strong performance taking runner up spot this year, with Thai Airways moving up into 3rd place, with Singapore Airlines in 4th and Cathay Pacific Airways in 5th position.

ya he did adv the agents that it is just a spelling mistake
so he is afraid that he wont be able to fly later
the agent said they cant change the name but they can have a remark there

For security reasons, the following are required upon check-in or ticket reissuance,
failure to produce these documents may result in denied boarding:

1. Photocopy or actual credit card used for the online purchase(s).
2. Photocopy or original photo ID of the credit card holder.