Jan 25 2010, 09:23 PM
QUOTE(Lstar807 @ Jan 19 2010, 08:21 PM)
Yup. Same here. but i am very irritated coz they are not professional. Was put through the IBEsupport staff.. and was informed that i can cancel and get my refund.. even gave me the cancellation ref. num. Then few days later, was informed in email that cannot cancel and get my refund. Then i followed up with another email to state the cancellation ref. num. 
Guess whats the reply? No such thing. Ask me to talk again with the IBEsupport staff that provided me with the ref. num.
End up, i just ignore the email.. i have nothing to say liao coz fed-up already with their attitude.
best way to deal with companies is to always go to visit them and kacau them in person. i think it is much more efficient. go to MAS office and yell at them loh. the only thing you should do on the phone with MAS is to change ticket date, because they tell you on the phone that you need to pay penalty rm150. but when you go pick up the ticket its no charge sometimes heheh. but i think if you changed ticket dates at the office, for sure they charge you there and then. Guess whats the reply? No such thing. Ask me to talk again with the IBEsupport staff that provided me with the ref. num.
End up, i just ignore the email.. i have nothing to say liao coz fed-up already with their attitude.
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