Wow!! So generous. Was it a complaint or compliment??

I complained once on a long haul flight, only given 5k points. That was years ago.

Were both the penalty and fare difference waived?

how strict is MAS when it comes to domestic flight with 23kg check-in luggage???

How much is it for 1 way KL-KK for 1kg excess baggage??

How to change seat selection after booking is made??

I went to the website and click "manage" and it keeps showing:

"Facility under development

Our Manage My Booking facility is currently under development. Following this, all bookings created before 25 Oct 2012 will be inaccessible via our website.

If you wish to make changes on those bookings, kindly contact our 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia). Alternatively, you may visit our nearest ticket office.

We apologise for any inconvenience caused during this period."

Malaysia Airlines Offers Higher Checked Baggage Allowances - Reduced Excess Baggage Charges Also for Travel From 14 February 2013

9 February 2013 : Malaysia Airlines is pleased to announce that effective 14 February 2013, its passengers will enjoy an additional 10 kilograms free checked baggage allowance and reduced excess baggage charges for travel in all classes. These apply to all travel from this date irrespective of tickets issued earlier reflecting the original lower free allowance.

The national carrier of Malaysia is introducing these benefits on all its flights involving the weight system concept for checked baggage, except for travel to and from Los Angeles where the charges are based on the piece system.

Malaysia Airlines’ Group Chief Executive Officer Encik Ahmad Jauhari Yahya said, “The revised checked baggage policy improves our product proposition in the ever-changing competitive landscape of the commercial aviation industry. This is also in line with our Business Plan strategy of ‘Winning Back Customers’.”

“As travellers are becoming more discerning in selecting their air travel options, we have simplified the excess baggage rates to introduce a consistent policy for our passengers that delivers significant savings while they enjoy our premium service hospitality,” he added.

Under the new baggage guidelines all adult and child passengers will enjoy 30, 40, and 50 kilograms free baggage allowance respectively for travel on economy, business and first class.

Charges for checked baggage weights in excess of the new free allowance will be calculated depending on zone of travel with a fixed rate applied for every 5 kilograms of excess baggage weight.

The excess baggage rate for each block of 5 kilograms excess weight will be RM30, RM60 and RM90 respectively depending on zone of travel.

In Malaysia, the rate of RM30 applies for each sector in the zone within Malaysia and the ASEAN countries of Singapore, Brunei, Indonesia, Philippines, Myanmar, Thailand, Vietnam and Cambodia.

RM60 applies for sectors in the zone beyond Malaysia and ASEAN, covering destinations in India, China, Sri Lanka, Maldives, Hong Kong, China, Taiwan, Bangladesh, Nepal, Japan, Korea, New Zealand and Australia.

The intercontinental rate of RM90 will be charged on all travel between Malaysia and the cities of Jeddah, London, Amsterdam, Paris, Frankfurt and Istanbul.

For return travel from the international cities, the RM value of the applicable zone charge will be converted into the local currency of payment during check-in.

The above guidelines apply only for travel on Malaysia Airlines and does not cover code-share flights as well as travel involving other airlines.

Earlier, effective May last year, the national carrier also streamlined cabin baggage rules for all its domestic and international flights. Guests travelling economy class were allowed one piece cabin baggage up to a maximum of 7kilograms instead of 5kilograms. First and Business Class travellers were allowed two pieces of cabin baggage with a maximum weight of 7kilograms each.

how many meals do you get from KL to London?

so is it better to take Emirates? Because KL-Dubai got 2 meals, Dubai-London another 2 meals.

Last time I took a business class for London-KL trip. Was offered 2 meals..

then I saw youtube clip where half the distance, they were served 2 meals. So I thought to myself, if I took Emirates, I could get 4 meals, and relax in the business lounge in Dubai airport. Isn't that better?

I'm not in a rush so I don't mind stopover to stretch my legs, especially when you can access the business lounge.

Now I understand why they don't serve more in this long distance direct flight, to reduce the number of times ppl go to toilet!!

like that also good????

where is the latest edition of the World of Riches for Enrich??

I have lots of problems with that!! I called them 5 times liao ... only got 1 section credited, still got 4 sections missing!!

They keep saying you cannot call directly to Enrich; must go through someone else on the phone, and then they forward our queries to Enrich!! So damn annoying!! They promised to call me 2 times liao.. still no news!!

you didn't argue with them??

Now all my segments are more than 6 months liao ... I told them, I sent my application before 6 months after my flights.

In fact, I sent 2 times (before 6 months) and called 2 times for another 4 segments!! Until now still missing 4 segments.
All my segments are One-World partner.

I wish my credit card points could be transferred to Qatar Privilege Club, then I wouldn't stick with MAS liao.

This post has been edited by TSOM: Nov 21 2013, 03:37 PM

The Enrich World of Riches for Nov-Jan still not out...

how to redeem??

Yes indeed. I don't benefit that much from silver status anyway, and can't access Premium Terminal even with gold status. Also, I don't fly that much in a year to be in Gold status.

Might as well redeem a business class ticket ... at least can enter the Premium Terminal.

Is the Oryx lounge as good as the MAS Golden Lounge??

kons

are you Star Alliance Gold member?
actually what is the biggest perk for being gold member?? Is it the lounge access?

I played twice already ... maybe I should play more by signing up for more Star Alliance program?

I think after you get the fastest, still have to do lucky draw. Not easy.

what are the benefits of OneWorld Sapphire???
- extra baggage: which I don't need;
- lounge access: which I need, although I prefer premium lounge like those for first class (usually only for those travelling in 1st class only).