if low fare means no transfer, no change date, no refund.

so can't go = money wasted

Hi,

I booked a flight on MAS and before the flight due to some event I will not be able to board the flight, I remember last time saw somewhere that the airport tax is refundable? (attached pic)

However when i called the MAS hotline the operator say that promo fare everything is not refundable?

Can pro enlighten me?

Thanks


Attached thumbnail(s)

any idea where to lodge complain and escalate? i tried call their hotline and they still refuse to refund