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Travel MAS (Malaysia Airline System), Discussion, Q&A, and others

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froogler
post Aug 23 2013, 11:23 AM

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QUOTE
Its all depend on booking class and promotion. Perhaps you could capture the screenshot of the term and condition of your ticket?


Thanks Putraskyline. I am yet to book the ticket and wanted to confirm this..Unfortunately the Malaysia Airlines website is unhelpful and does not have any information about this on the website. In any case, the support desk here should open in an hour's time. I will talk to them before taking a call.
froogler
post Aug 23 2013, 02:07 PM

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For the benefit of others who may bump in here later from Google, here is the reply I got from Malaysian Airlines - non-refundable tickets are just that. No money will be returned, nor will be held for a future transaction. If you cancel the ticket, you lose the money. If you want an option to get ticket refunded, then the price of the ticket is up by almost $350 (for my sector at least: Bangalore-KL-Sydney and return ).

Even if you buy a refunded ticket, there is a catch. There is just a nominal cancellation fee of around $25 if I cancel before embarking on the journey. But if I have already taken the onward journey and then I'm forced to cancel the return leg alone, then the ticket is deemed non-refundable and no money shall be refunded.


Listiani
post Aug 23 2013, 08:44 PM

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I bought a cheap ticket with MAS to Bangkok during MAS promo. I wrote them a letter asking for refund & stated the reason why I can't go to the mentioned date. They reply my email within 2 weeks& agree to refund minus RM100 admin fee. Better than nothing.

QUOTE(froogler @ Aug 23 2013, 02:07 PM)
For the benefit of others who may bump in here later from Google, here is the reply I got from Malaysian Airlines - non-refundable tickets are just that. No money will be returned, nor will be held for a future transaction. If you cancel the ticket, you lose the money. If you want an option to get ticket refunded, then the price of the ticket is up by almost $350 (for my sector at least: Bangalore-KL-Sydney and return ).

Even if you buy a refunded ticket, there is a catch. There is just a nominal cancellation fee of around $25 if I cancel before embarking on the journey. But if I have already taken the onward journey and then I'm forced to cancel the return leg alone, then the ticket is deemed non-refundable and no money shall be refunded.
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kopitiam
post Aug 30 2013, 11:19 PM

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anyone managed to get the rm56 fare?
Putraskyline
post Sep 1 2013, 10:47 PM

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QUOTE(kopitiam @ Aug 30 2013, 11:19 PM)
anyone managed to get the rm56 fare?
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Nope tongue.gif Few search and after that, I give up.
hihihehe
post Sep 8 2013, 03:10 PM

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managed to grab Rm1.3k return from kl-tokyo for next month. about the same price as AA.

I also opt for MHInsure but not sure if Basic is just enough
Shazzac
post Sep 9 2013, 10:39 AM

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QUOTE(hihihehe @ Sep 8 2013, 03:10 PM)
managed to grab Rm1.3k return from kl-tokyo for next month. about the same price as AA.

I also opt for MHInsure but not sure if Basic is just enough
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Good deal!

You can actually opt out from MHInsure though and just get a full travel insurance package from one of the insurance company. I usually do that as it's not that much more expensive plus the ones that offered by insurance company covers the whole of your trip incl. the flight as well.

If not mistaken airline offered insurance only covers your flight.
hihihehe
post Sep 9 2013, 04:11 PM

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QUOTE(Shazzac @ Sep 9 2013, 12:39 PM)
Good deal!

You can actually opt out from MHInsure though and just get a full travel insurance package from one of the insurance company. I usually do that as it's not that much more expensive plus the ones that offered by insurance company covers the whole of your trip incl. the flight as well.

If not mistaken airline offered insurance only covers your flight.
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i looked at the MHinsure guide here http://www.malaysiaairlines.com/content/da...ure_Feb2011.pdf

the medical,etc are included though unless i missing something
mihawk
post Sep 9 2013, 07:11 PM

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QUOTE(HeartRock_Cafe @ Sep 8 2013, 06:07 AM)
Why is the surcharge so expensive for KL-Taipei as below? Got the similar surcharge for KL-Shanghai too. Anyway to avoid?  hmm.gif
But KL-BKK no surcharge and KL-HK much lower surcharge  rclxub.gif
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wow, RM3.8K? I got my KUL-LHR for only RM2.8K for July next year. Booked it a few days ago.
mihawk
post Sep 9 2013, 11:33 PM

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QUOTE(HeartRock_Cafe @ Sep 9 2013, 08:16 PM)
3.8k for 2 adult 1 child. London 1 or 3 tix?  hmm.gif
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Oh, that's a good price then smile.gif
Mine is just for one ticket. Consider good also compare to normal price RM3600++
Shazzac
post Sep 10 2013, 09:10 AM

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QUOTE(hihihehe @ Sep 9 2013, 04:11 PM)
i looked at the MHinsure guide here http://www.malaysiaairlines.com/content/da...ure_Feb2011.pdf

the medical,etc are included though unless i missing something
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Oh so sorry bout that. Thanks for the link.

Seems ok to me but usually whatever insurance co provide, will always be more than what airlines provide la.

I usually buy from AXA for the VIP coverage.
Shazzac
post Sep 10 2013, 09:16 AM

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QUOTE(mihawk @ Sep 9 2013, 07:11 PM)
wow, RM3.8K? I got my KUL-LHR for only RM2.8K for July next year. Booked it a few days ago.
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Oh cheap!! I keep asking myself if i should get the Frankfurt tix or not... as it's RM2.8k. However, when i checked on skyscanner, and if i buy thru expedia (Etihad), can get the same tix for RM2.3k but i hate transitting though!
hihihehe
post Sep 10 2013, 09:57 AM

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QUOTE(Shazzac @ Sep 10 2013, 11:10 AM)
Oh so sorry bout that. Thanks for the link.

Seems ok to me but usually whatever insurance co provide, will always be more than what airlines provide la.

I usually buy from AXA for the VIP coverage.
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too late i guess.

QUOTE(Shazzac @ Sep 10 2013, 11:16 AM)
Oh cheap!! I keep asking myself if i should get the Frankfurt tix or not... as it's RM2.8k. However, when i checked on  skyscanner, and if i buy thru expedia (Etihad), can get the same tix for RM2.3k but i hate transitting though!
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i found out skyscanner,etc don't include the promo price. skyscanner showing the normal price but i actually can get MHpromo price from MAS
BlackPen
post Sep 11 2013, 01:56 PM

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Hi, I have a question here..

I booked my flight ticket and my passport almost want to expired already. I just key in the old passport number. Isn't ok for that? When I renew my passport, I need to call to MAS tell them I change new passport? or just bring old passport along during check in??
Shazzac
post Sep 11 2013, 02:18 PM

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QUOTE(BlackPen @ Sep 11 2013, 01:56 PM)
Hi, I have a question here..

I booked my flight ticket and my passport almost want to expired already. I just key in the old passport number. Isn't ok for that? When I renew my passport, I need to call to MAS tell them I change new passport? or just bring old passport along during check in??
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It's ok. Why not just key in your IC no if allowed? Otherwise just key in your old passport number and then manage booking once you have gotten the new passport.

If still cannot, call MAS hotline, they will change it for u thru the phone.
Clareen
post Sep 12 2013, 02:12 PM

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QUOTE(hihihehe @ Sep 9 2013, 04:11 PM)
i looked at the MHinsure guide here http://www.malaysiaairlines.com/content/da...ure_Feb2011.pdf

the medical,etc are included though unless i missing something
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yup each time i'm travelling i also bought this MHinsure.
Clareen
post Sep 12 2013, 02:15 PM

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QUOTE(HeartRock_Cafe @ Sep 9 2013, 08:16 PM)
3.8k for 2 adult 1 child. London 1 or 3 tix?  hmm.gif
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I just check for next year the price isn't cheap it's exactly like travel in october which is RM2800++ how you manage buy 3.8k for 2 adult and 1 child drool.gif
hihihehe
post Sep 12 2013, 03:03 PM

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QUOTE(Clareen @ Sep 12 2013, 04:12 PM)
yup each time i'm travelling i also bought this MHinsure.
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cool.

any dealing experience with them before(well of course i hope not)?
Clareen
post Sep 12 2013, 03:36 PM

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QUOTE(hihihehe @ Sep 12 2013, 03:03 PM)
cool.

any dealing experience with them before(well of course i hope not)?
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hmm so far nop hahaha..
Serendipity123
post Sep 12 2013, 04:52 PM

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I've been trying to book on MAS's site for the past hour but I keep getting this error (when I click on Next after flights selection):

"Unfortunately system failed to verify your selection this time. Please try again."

Anyone encountered this?

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